APAC managing director, Hyperwallet
In two sentences or less, describe your product or service.
Hyperwallet’s payout technology provides two-sided marketplaces and digital platforms with a frictionless, transparent, and reliable way to manage global payouts and enhance their sellers’ experience. With Hyperwallet, platforms can offer payout optionality across multiple currencies, enable financial management tools for their sellers, and streamline identity verification and compliance screenings – all through a single integration.
What has been the company's biggest milestone to date?
There have been a lot, especially in the past 12 months. In that time, we’ve opened both our London, UK, and Sydney offices; we’ve implemented solutions for the travel booking platform HomeAway, (as well as their parent company, Expedia); we also announced our payout solution for Amazon’s Australian marketplace; AND we signed a deal with Freelancer.com. It’s been a big year, and we’re looking forward to carrying that momentum forward into 2018.
What’s your most useful advice for having a productive day?
Sounds simple, but switching off new email notifications is, honestly, life changing. It may not bother some people, but I personally find the constant bombardment of new mail notifications to be incredibly distracting. Maintaining focus is what enables me to be productive; email can wait until a time that’s more convenient.
Where do you see the company in 12 months?
Right now, we’re seeing a real shift in the market, whereby digital platforms and two-sided marketplaces aren’t just creating amazing consumer environments, they’re also striving to build frictionless experiences for their sellers. While this is a global phenomenon, we’re seeing it here, in Australia and in South East Asia, more than anywhere else. Providing sellers with fast and reliable support – especially when it comes to receiving their payments – is a key driver of seller loyalty and supplier retention for many of the region’s growing platforms.
Which book has had the most influence on your professional mindset?
The one that’s remained with me over the years is The Seven Habits by Stephen Covey. An oldie but a goodie, it’s focused on concepts that help build character and personal depth, two factors that I believe have a long-term impact on a person’s leadership abilities.
The fintechFIVE is a series of five questions intended to shed light on innovative companies from Australia and around the world. Every Thursday we ask the same five questions to a representative from a different fintech company – check out the most recent fintechFIVEs here.