Buy now pay later: Why Australians like Afterpay, but trust banks more

Posted: 22 March 2022 8:48 am
News
BNPLResearch_GettyImages_1800x1000

More than half of us would try a bank buy now pay later product, new research suggests.

New research shows that while Australians are increasingly keen on buy now pay later services such as Afterpay and Zip, they'd trust them more if those services were provided by a major bank.

52% of Australians said they would be highly likely to use a bank buy now pay later service, according to a report from research firm RFI Global.

A frequent criticism of buy now pay later is that it can lead consumers into a "debt spiral". However, if you always make your regular buy now pay later payments, it can be an affordable way of managing your money.

"Our research suggests that most BNPL users are averse to debt," said Kate Wilson, RFI Global's global head of consumer credit, deposits and payments. "They want to buy what they can afford and are aware of the dangers and cost of credit."

Nonetheless Australian regulators remain concerned about the impact of buy now pay later, with research by ASIC suggesting 1 in 5 users do end up paying fees.

Unsurprisingly, "no interest" is the most appealing feature for Australians, with 46% of those surveyed by RFI Global saying that's their favourite feature. That's much higher than the global average of 33%.

Other popular reasons for Australian consumers included:

  • Better cash flow management (chosen by 41%)
  • Convenience (37%)
  • Helping set a budget (37%)

Australians would still trust banks more

The most striking finding from the research is that Australians would trust buy now pay later more if it came from an existing bank. Finder research shows that just 28% of Australians have used buy now pay later to date, so there's a large potential audience who haven't yet tried these out.

Amongst those surveyed, 31% said they thought a bank-based service would be more secure, and 27% said it would be more reliable. Convenience is a big factor here too: 37% felt that being able see a consolidated view of their money in one place would be useful.

The Big Four are trying to tap that potential. The Commonwealth Bank has launched StepPay, its own take on buy now pay later.

Many have also launched "no interest" credit cards, such as NAB's StraightUp, CommBank's Neo and Westpac's Flex. While these cards don't charge interest, they do have a monthly fee if you have a balance owing, which makes them very similar to buy now pay later in practice.

The challenge for banks is that people think they'll charge more. 35% of those surveyed said a bank buy now pay later service would likely be more expensive. That hasn't been the case with the services launched to date, but the Big Four will need to tread carefully to avoid alienating customers.

Weirdly, 49% of frequent buy now pay later users in Australia said they would be willing to pay a fee for the service. That wouldn't make it the most affordable way of managing your money.

I often get asked "Are buy now pay later services a bad idea?" The answer is simple: Any debt you can't manage is a bad idea. If you're making your payments regularly, a buy now pay later service can be very handy.

But don't forget that the same also applies to a credit card, which can offer other benefits such as building up your credit score profile and earning you rewards points. So consider your choices carefully, and always make payments in full, however you're getting credit.

Want to get your finances under control? Use the Finder app to track all your accounts and your credit score.

Angus Kidman's Findings column looks at new developments and research that help you save money, make wise decisions and enjoy your life more.

Picture: Getty Images

Get more from Finder

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.
Go to site