Finder Retail Awards Methodology

How we determined the winners for our 2020/21 retail awards.

We’re reader-supported and may be paid when you visit links to partner sites. We don’t compare all products in the market, but we’re working on it!




Brands reviewed


Surveys completed by Australians

The 2020/21 Finder Retail Awards recognise brand sentiment from customer feedback on a number different product categories. Finder worked with leading data, insights and consulting company, Kantar to conduct thousands of customer interviews. Customers were asked about a range of products they purchased in the last 3 months to 3 years (depending on the category) and their level of satisfaction with each product across a number of sentiment pillars.

The Finder Retail Awards is an independent awards program and commercial partnerships do not influence the results in any way.

2020/21 Finder Retail Awards Methodology (PDF)

Disclaimer: Please refer to our full methodology for more information on how we scored and judged Finder Retail Awards candidates. While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.

More guides on Finder

Ask an Expert

You are about to post a question on

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.
Go to site