Disclaimer: While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.
Finder makes money from featured partners, but editorial opinions are our own.
Finder Personal lending Awards 2022
Find out how your personal lender fared in our latest customer satisfaction survey and awards.
The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of personal lenders to tell us about their experiences. Now we can reveal what they said.
The winners
The winners are based on consumer ratings across 6 metrics: features and benefits, customer service, fees, interest rate, and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Personal Lender Winner:
Plenti
Our winner this year is Plenti, scoring 4.51 out of 5 in total. 95% of those surveyed said they would refer the brand to a friend.
Personal Lender finalist:
Alex Bank
Alex Bank, with a total score of 4.44 out of 5, is our first finalist this year. They also featured a "would recommend" score of 95%.
Read our review of Alex Bank
Personal lender finalist:
Now Finance
Now Finance is our second finalist this year, taking home an overall customer satisfaction score of 4.19 out of 5. It's "would recommend" score came in at 89%.
Read our review of Now Finance
Best Personal Lender in 2022
| Overall satisfaction | Customers who'd recommend | Platform | Review | |
|---|---|---|---|---|
| ★★★★★ 4.51/5 | 95% |  | Plenti is one of the top rated online lenders in the country. This reputation earned them the top spot in both the Customer Service and Fees categories, as well as winning overall. | Read our review |
| ★★★★★ 4.44/5 | 95% |  | Alex Bank is a completely online lender boasting no monthly or application fees. It ranked highest for Features and Benefits, and among the top contenders for the Interest Rate category. | Read our review |
| ★★★★★ 4.19/5 | 89% |  | Now Finance claim to be Australia's only completely fee free online lender, and received high scores across all of our categories. 89% of respondents would recommend it to a friend. | Read our review |
| ★★★★★ 4.03/5 | 91% |  | NAB is the first of the Big Four to make our list, with particularly high scores in Customer Service and Features & Benefits categories. | Read our review |
| ★★★★★ 4.00/5 | 84% |  | ANZ, as the name suggests, features heavily across Australia and New Zealand and is the second of the Big Four reaching a top position in our survey. It score high across Customer Service in particular, and 84% of those surveyed would recommend it to a friend. | Read our review |
Customer satisfaction ratings methodology
Finder worked with leading insights company Dynata to survey nearly 20,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.
- Consumers were asked to review a personal lender they had used.
- Brands had to receive a minimum of 55 responses in this category to be eligible for the award.
- The brands were rated based on the following categories:
- Customer service
- Features and benefits
- Fees
- Interest Rate
- Overall experience
- Respondents were also asked whether they would recommend each product to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
- The final score was calculated as an average of the 5 metrics scored.
- Finder's Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
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