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Finder Customer Satisfaction Awards Energy 2021/22
We reveal Australia's favourite energy retailers for 2021/22.
The Finder Customer Satisfaction Awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases, and use that information to reward the most popular brands.
These are the best brands for energy in the 2021/22 Awards.
Best rated electricity provider (National): ENGIE (formerly Simply Energy)
ENGIE (then Simply Energy) is the best-rated electricity provider across 5 states performing highly across the board including in value for money, customer service and environmental sustainability.
Best rated electricity provider (NSW): ENGIE (formerly Simply Energy)
ENGIE (then Simply Energy) took home the win for best rated electricity provider in NSW, performing especially well in both the customer service and value for money categories.
Best rated electricity provider (VIC): Next Business Energy
Next Business Energy won the award for best rated electricity provider in Victoria with a high overall score and performing highly in the ease of sign-up and environmental sustainability categories.
Best rated electricity provider (WA): ENGIE (formerly Simply Energy)
ENGIE (then Simply Energy) earned the award for best rated energy provider in Western Australia with a high overall score for customer satisfaction and strong performance in the customer service and environmental sustainability areas.
Red Energy picked up the award for best rated electricity provider in South Australia due to its high performance across all categories, but especially in ease of sign-up and environmental sustainability.
Best rated electricity provider (QLD): People Energy
People Energy finished first to collect best rated electricity provider in Queensland. It notably performed in the area of environmental sustainability.
Best rated gas provider (National): ENGIE (formerly Simply Energy)
ENGIE (then Simply Energy) performed strongly across all categories in a majority of states to take the award for best-rated gas provider in Australia.
The 2021/22 Finder Retail Awards recognise brand sentiment from customer feedback on different retail product categories. Finder worked with data and insights company Dynata to conduct thousands of customer interviews around their product purchasing history and satisfaction with their purchased products.
Disclaimer: Please refer to our methodology for more information on how we scored and judged Finder Retail Awards candidates. While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every brand in the market was included for judging.
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