Frequently asked questions
Why did you sunset Finder Earn?
Finder Earn was designed to give our members a competitive return on their cryptocurrency. As interest rates have increased and the macroeconomic environment has changed, it's now possible to get a more attractive return elsewhere.
At Finder we always put our customers first, and that is why we have determined that Earn is no longer serving our customers as it did in a low-rate environment. Please click here for more information.
What do I need to do as an existing Finder Earn member?
If you were an existing Finder Earn member, your Earn balance in TAUD was automatically transferred out of Finder Earn in full, then converted 1:1 into AUD and added to your cash balance within your Finder Wallet account on Thursday 24 November.
Will you be offering Finder Earn again in future?
There are currently no plans to reintroduce Finder Earn in the short term, but it's possible that we may offer it again at some point.
What are the tax implications of Finder Earn?
Click here to read a general information FAQs on the tax treatment of Finder Earn from our accounting partners Crowe.
How can I access my Finder Earn transaction history?
You can request a CSV file of your transactions for both Finder Earn and crypto trading by following these instructions:
- Tap on the "Settings" tab.
- Scroll down to the "Help" section.
- Tap "Get support".
- Select "Finder Wallet (incl. crypto trading)".
- Tap the blue "Send us a message" button.
- Request your Finder Earn CSV and tap "Send".
- We should respond to you within a few hours to email your transaction CSV.