Finder Banking Satisfaction Awards 2022

The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of major crypto trading platforms to tell us about their experiences. Now we can reveal what they said.

The winners: Everyday banking

The winners are based on consumer ratings across 5 metrics: features and benefits, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).

Bank - Everyday Banking Customer Satisfaction winner:

ING

ING took the top spot in our everyday banking category this year, with 87% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.31 out of 5.

Bank - Everyday Banking Customer Satisfaction finalist:

Citi

Citi took second place in our everyday banking category this year, with 89% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.26 out of 5.

Bank - Everyday Banking Customer Satisfaction finalist:

ME Bank

ME took third place in our everyday banking category this year, with 90% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.22 out of 5.

Best banks for customer satisfaction in 2022: Everyday banking

The winners: Savings

The winners are based on consumer ratings across 5 metrics: features and benefits, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).

Savings Bank Customer Satisfaction winner:

Virgin Money

Virgin Money took the top spot in our everyday banking category this year, with 93% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.45 out of 5.

Savings Bank Customer Satisfaction finalist:

Bendigo

Bendigo took second place in our everyday banking category this year, with 85% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.19 out of 5.

Savings Bank Customer Satisfaction finalist:

Bank of Queensland

Bank of Queensland took third place in our everyday banking category this year, with 86% of the users that we surveyed saying they'd recommend the bank to a friend. Its customer satisfaction rating was 4.10 out of 5.

Best banks for customer satisfaction in 2022: Savings

Customer satisfaction ratings methodology

Finder worked with leading insights company Dynata to survey nearly 20,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.

• Consumers were asked to review a bank they had used.
• Brands had to receive a minimum of 40 responses in this category to be eligible for the award.
• The brands were rated based on the following categories:
  • Customer service
  • Features and benefits
  • Fees
  • Overall experience
• Respondents were also asked whether they would recommend each product to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
• The final score was calculated as an average of the 5 metrics scored.
• Finder's Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.