When we asked Australians for their opinions about their credit card provider, ING came in first place overall, scoring 4.48/5 for overall satisfaction. Of the 45 people surveyed, 95% said they would recommend ING as a credit card provider. ING offers 2 credit cards: a low rate card with a $0 annual fee and a platinum card that offers cashback.
Credit Card Customer Satisfaction Awards 2023
We asked 1,000+ Australians to rate their credit card provider based on customer service, value for money and more – here's who came out on top.
Credit card winner
Bendigo Bank ranked in second place for credit card customer satisfaction, gaining an overall score of 4.48/5. Of the 46 people surveyed, 89% of people said they would recommend Bendigo Bank. It received the same customer satisfaction score as winner ING, and the tie was broken based on the recommendation score. Bendigo offers 6 credit cards for both personal and business use, including 2 that directly earn Qantas Points.
Coles ranked in third place, with an overall satisfaction score of 4.13/5. Of the 49 people surveyed, 81% said they would recommend Coles as a credit card provider. Coles offers 3 credit cards, with a choice of low rate, rewards and no annual fee. All of them offer Flybuys.
Credit card provider ratings 2023
|Brand||Overall satisfaction||Customers who'd recommend|
|American Express||★★★★★ 4.10/5||82%|
|Qantas Money||★★★★★ 4.09/5||73%|
|Bank of Queensland||★★★★★ 4.08/5||81%|
|Latitude Financial||★★★★★ 3.58/5||56%|
The Finder Customer Satisfaction Awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you make a decision about what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.
- Consumers were asked to review a range of brands they used recently.
- The recency period for credit card provider ratings was the last 2 years.
- We got a minimum of 45 responses for each credit card provider. We asked a total of 1,082 customers.
- Respondents were asked whether they would recommend each brand to a friend. This result was scored out of five as a percentage. For example, if 80% of respondents said they would recommend a brand, it received a score of 4 out of 5.
Customers were also asked how they would rate each provider on a scale between 1 and 5 and in terms of:
- Features and benefits
- Customer service
- Ease of application
- Fees and interest rate
The final brand score is an average of all of these individual ratings.
Disclaimer: While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.
More guides on Finder
Best Cyber Monday deals you can still get today: Up to 70% off
Black Friday is now over, but you can still pick up stacks of Cyber Monday deals that are every bit as good.
How a pink trading platform dominated New Zealand
Sharesies boasts 500,000 Kiwi customers - or one-tenth of the New Zealand population.
Woolworths vs Coles: Which paid membership is better? [VIDEO]
Is it worth spending more with Everyday Extra or Coles Plus?
Savings with Sarah #10
Aussies are predicted to spend $30 billion this festive season. Here's 7 key tips on how you can save on gift-buying.
Cyber Monday laptop deals 2023
Access deals and discounts of up to 65% off laptops from Dell, Microsoft, HP and more in the 2023 Cyber Monday sale event.
Standing desk sale: 35% off at Omnidesk for Cyber Monday
Upgrade your home office this Cyber Monday with 35% off ergonomic standing desks from Omnidesk.
Cyber Monday iPhone deals 2023
If you're looking for iPhone deals in this year's Cyber Monday sales, check out our roundup of the very best discounts around.
Virgin flights to Uluru: How many points do you need?
Can you get a red-hot deal for the red centre?
How to avoid a Christmas debt hangover
11% of us are putting our holiday shopping on plastic.
Black Friday Weekend: Today’s 25 best deals
From cutting-edge gadgets to deluxe mattresses, these are the best Black Friday deals you can get over the weekend.