Credit card winner
When we asked Australians for their opinions about their credit card provider, ING came in first place overall, scoring 4.48/5 for overall satisfaction. Of the 45 people surveyed, 95% said they would recommend ING as a credit card provider. ING offers 2 credit cards: a low rate card with a $0 annual fee and a platinum card that offers cashback.
Credit card methodology
Highly commended
Bendigo Bank ranked in second place for credit card customer satisfaction, gaining an overall score of 4.48/5. Of the 46 people surveyed, 89% of people said they would recommend Bendigo Bank. It received the same customer satisfaction score as winner ING, and the tie was broken based on the recommendation score. Bendigo offers 6 credit cards for both personal and business use, including 2 that directly earn Qantas Points.
Coles ranked in third place, with an overall satisfaction score of 4.13/5. Of the 49 people surveyed, 81% said they would recommend Coles as a credit card provider. Coles offers 3 credit cards, with a choice of low rate, rewards and no annual fee. All of them offer Flybuys.
Credit card provider ratings 2023
Why you can trust our awards
Expert analysisFinder worked with leading insights company Dynata to survey over 30,000 Australians across almost 200 categories for our
Customer Satisfaction Awards program.
They're comprehensiveWe asked 1,082 Australians to rate their
credit card providers based on 5 factors including whether they would recommend it to a friend.
They're independentSome winners may be partners but this never influences our decisions. All winners are based on a clear methodology and must meet our
editorial standards.
Ratings methodology
The Finder Customer Satisfaction Awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you make a decision about what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.
- Consumers were asked to review a range of brands they used recently.
- The recency period for credit card provider ratings was the last 2 years.
- We got a minimum of 45 responses for each credit card provider. We asked a total of 1,082 customers.
- Respondents were asked whether they would recommend each brand to a friend. This result was scored out of five as a percentage. For example, if 80% of respondents said they would recommend a brand, it received a score of 4 out of 5.
Customers were also asked how they would rate each provider on a scale between 1 and 5 and in terms of:
- Features and benefits
- Customer service
- Ease of application
- Fees and interest rate
The final brand score is an average of all of these individual ratings.
Disclaimer: While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.
Credit card product awards
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