finder Awards 2017 Guidelines and Criteria

How our innovation categories work

Best Banking InnovationBest banking innovation

What we're looking for: The most notable innovation in banking

Who can enter: Any bank, credit union, building society or financial institution operating in the Australian market

What are the questions?

INNOVATION (max 300 words)

Describe an innovation that you've introduced for your customers in the 2016-2017 financial year. Explain the reason for its introduction, any challenges you faced, and how it helped you stand out from your rivals.

IMPACT/SUCCESS (max 300 words)

Provide evidence for the impact of the innovation since its introduction. (Evidence could include improvements in customer numbers, revenue, engagement, NPS or other metrics.)


Best Tech Innovationbest tech innovation

What we're looking for: The most notable tech innovation

Who can enter: Any financial, insurance, telco, shopping or travel provider or brand operating in the Australian market

What are the questions?

INNOVATION (max 300 words)

Describe a technology innovation that you've introduced in the 2016-2017 financial year. Explain the reason for its introduction, any challenges you faced, and how it helped you stand out from your rivals.

IMPACT/SUCCESS (max 300 words)

Provide evidence for the impact of the innovation since its introduction. (Evidence could include improvements in customer numbers, revenue, customer experience, processing speed, NPS or other metrics.)


Best Online Shopping InnovationBest online shopping innovation

What we're looking for: The most notable innovation in online shopping

Who can enter: Any online store or shopping service provider operating in the Australian market

What are the questions?

INNOVATION (max 300 words)

Describe an innovation that you've introduced to your online shopping platform in the 2016-2017 financial year. Explain the reason for its introduction, any challenges you faced, and how it helped you stand out from your rivals.

IMPACT/SUCCESS (max 300 words)

Provide evidence for the impact of the innovation since its introduction. (Evidence could include improvements in customer numbers, time on site, average basket size, NPS or other metrics.)


Best Personal Finance AppBest personal finance app

What we're looking for: The best personal finance app for mobile devices

Who can enter: Any developer of a personal finance app that is available to consumers in Australia

INNOVATION (max 300 words)

What new features did you add to your app in the 2016-2017 financial year? How do these benefit customers?

RANGE OF FEATURES (max 300 words)

Describe the overall range of features your app offers and the range of platforms supported (e.g. Android, iOS, mobile web). What problems does it help to solve? What are your key points of difference compared to your competitors? How does it specifically help Australians?

IMPACT/SUCCESS (max 300 words)

Provide evidence for the success of your app. (Evidence could include customer numbers and growth, customer experience surveys, NPS, revenues or other metrics.)


Best Travel Innovation (insurance, travel deals, travel money, Qantas Wi-Fi, providers (i.e. tours))best travel innovation insurance

What we're looking for: The most notable innovation in travel

Who can enter: Any provider operating in the Australian travel market (including insurers, online travel agents, airlines, cruise operators, travel money providers)

What are the questions?

INNOVATION (max 300 words)

Describe a technology innovation that you've introduced to your travel services in the 2016-2017 financial year. Explain the reason for its introduction, any challenges you faced, and how it helped you stand out from your rivals.

IMPACT/SUCCESS (max 300 words)

Provide evidence for the impact of the innovation since its introduction. (Evidence could include improvements in customer numbers, revenue, customer experience, NPS or other metrics.)


Best Online Customer ServiceBest online customer service

What we're looking for: The best online customer service in Australia (encompassing chat, email, social and other digital platforms)

Who can enter: Any financial, insurance, telco, shopping or travel provider or brand operating in the Australian market

INNOVATION (max 300 words)

What new and innovative steps did you take to improve online customer service in the 2016-2017 financial year? (Examples could include new support channels, new technologies to help answer questions, new triage processes.) How do these help customers have issues dealt with more efficiently?

RANGE OF FEATURES (max 300 words)

Describe the approach/process you take to dealing with customer service online, including all the options you offer and the typical response times. What issues does your approach help to solve?

IMPACT/SUCCESS (max 300 words)

Provide evidence for the success of your approach. (Evidence could include improvements in response time, NPS, customer numbers and growth, customer experience surveys or other metrics.)


Most Innovative Team/PersonMost innovative

What we're looking for: The most innovative team or person in Australia

Who can enter: Any financial, insurance, telco, shopping or travel provider or brand operating in the Australian market

INNOVATION (max 300 words)

What new and innovative approaches did this team or person introduce in the 2016-2017 financial year? (Examples could include new technologies, new business approaches, new product areas. How do these innovations support the business' overall goals?)

KEY ACHIEVEMENTS (max 300 words)

Describe the major achievements of this team or individual in the 2016/2017 financial year, including how innovations played a role in these achievements.

IMPACT/SUCCESS (max 300 words)

Provide evidence for the success of this time or individual. (Evidence could include meeting or exceeding KPIs, improvements in revenues, improvements in customer numbers, NPS, customer experience surveys or other metrics.)


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