What we're looking for: The most notable innovation in banking
Who can enter: Any bank, credit union, building society or financial institution operating in the Australian market
What are the questions?
Describe an innovation that you've introduced for your customers in the 2016-2017 financial year. Explain the reason for its introduction, any challenges you faced, and how it helped you stand out from your rivals.
Provide evidence for the impact of the innovation since its introduction. (Evidence could include improvements in customer numbers, revenue, engagement, NPS or other metrics.)
What we're looking for: The most notable tech innovation
Who can enter: Any financial, insurance, telco, shopping or travel provider or brand operating in the Australian market
What are the questions?
Describe a technology innovation that you've introduced in the 2016-2017 financial year. Explain the reason for its introduction, any challenges you faced, and how it helped you stand out from your rivals.
Provide evidence for the impact of the innovation since its introduction. (Evidence could include improvements in customer numbers, revenue, customer experience, processing speed, NPS or other metrics.)
What we're looking for: The most notable innovation in online shopping
Who can enter: Any online store or shopping service provider operating in the Australian market
What are the questions?
Describe an innovation that you've introduced to your online shopping platform in the 2016-2017 financial year. Explain the reason for its introduction, any challenges you faced, and how it helped you stand out from your rivals.
Provide evidence for the impact of the innovation since its introduction. (Evidence could include improvements in customer numbers, time on site, average basket size, NPS or other metrics.)
What we're looking for: The best personal finance app for mobile devices
Who can enter: Any developer of a personal finance app that is available to consumers in Australia
What new features did you add to your app in the 2016-2017 financial year? How do these benefit customers?
Describe the overall range of features your app offers and the range of platforms supported (e.g. Android, iOS, mobile web). What problems does it help to solve? What are your key points of difference compared to your competitors? How does it specifically help Australians?
Provide evidence for the success of your app. (Evidence could include customer numbers and growth, customer experience surveys, NPS, revenues or other metrics.)
What we're looking for: The most notable innovation in travel
Who can enter: Any provider operating in the Australian travel market (including insurers, online travel agents, airlines, cruise operators, travel money providers)
What are the questions?
Describe a technology innovation that you've introduced to your travel services in the 2016-2017 financial year. Explain the reason for its introduction, any challenges you faced, and how it helped you stand out from your rivals.
Provide evidence for the impact of the innovation since its introduction. (Evidence could include improvements in customer numbers, revenue, customer experience, NPS or other metrics.)
What we're looking for: The best online customer service in Australia (encompassing chat, email, social and other digital platforms)
Who can enter: Any financial, insurance, telco, shopping or travel provider or brand operating in the Australian market
What new and innovative steps did you take to improve online customer service in the 2016-2017 financial year? (Examples could include new support channels, new technologies to help answer questions, new triage processes.) How do these help customers have issues dealt with more efficiently?
Describe the approach/process you take to dealing with customer service online, including all the options you offer and the typical response times. What issues does your approach help to solve?
Provide evidence for the success of your approach. (Evidence could include improvements in response time, NPS, customer numbers and growth, customer experience surveys or other metrics.)
What we're looking for: The most innovative team or person in Australia
Who can enter: Any financial, insurance, telco, shopping or travel provider or brand operating in the Australian market
What new and innovative approaches did this team or person introduce in the 2016-2017 financial year? (Examples could include new technologies, new business approaches, new product areas. How do these innovations support the business' overall goals?)
Describe the major achievements of this team or individual in the 2016/2017 financial year, including how innovations played a role in these achievements.
Provide evidence for the success of this time or individual. (Evidence could include meeting or exceeding KPIs, improvements in revenues, improvements in customer numbers, NPS, customer experience surveys or other metrics.)
Marc Terrano is the lead publisher of Points Finder and a co-host of the Pockey Money podcast. He was previously a writer and publisher for home loans at Finder. Marc has a Bachelor of Communications (Journalism) from the University of Technology Sydney. He’s passionate about creating honest and simple reviews and comparisons to help Australians get the best value for their money.
