Everything you need to know about the Foxtel iQ4

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The iQ4 is Foxtel’s most advanced set-top box, with all-new 4K capabilities ready for Foxtel's new ultra-HD content.

Update 21/08/18
The iQ4 will replace the iQ3, which is to be retired for satellite customers immediately. As of 21/08, cable customers have the option of the iQ2 or iQ3 (no change to today), and satellite customers the iQ2 or iQ4. Cable customers will need to migrate to a satellite connection to be eligible for the iQ4.

The iQ4, scheduled for launch in October 2018, is Foxtel's champion in the burgeoning 4K content marketplace. Building on the iQ3, the new streaming box will offer the same on-demand and live broadcast services as before, but with 4K capabilities. As of October, customers will be able to watch Foxtel's first ultra-HD channel via satellite, included on Platinum HD or Sports HD packages.

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What is Foxtel's iQ4?

The iQ4 is a set-top box that merges cable or satellite TV with online streaming. It's designed to be a complete TV experience, upgraded for a new age of ultra high definition content and on-demand video. Users will be able to watch channels live (including Foxtel's newly announced 4K satellite channel), record their favourite shows, and have highlights and suggestions displayed by the smarter, more powerful system inside the box.

How does the iQ4 work?

The iQ4 is similar to the iQ3 in how it functions – but with more features and a faster and more seamless viewing experience. The box itself will connect to your home broadband, as well as your Foxtel cables and TV, to deliver content from the Internet and satellite. You'll need to pair a Bluetooth remote to the iQ4, and likely contact Foxtel to activate your service – but set-up should be fairly straightforward.

Foxtel subscription packages

Updated April 26th, 2019
Name Product Service type 4K/UHD? Simultaneous streams Free trial? Price What's next?
Foxtel Sport + Drama + Entertainment + HD
Foxtel Sport + Drama + Entertainment + HD
On-demand streaming
Pay TV
Sports
No
2
No
From $58 p/month
With no iQ4 set-up costs plus get 2 store movies within 12 months. Save $598.90* with tech install. *Min. cost $696.03 on direct debit. Offer ends 30.04.2019.
Foxtel from Telstra Entertainment + Sport
Foxtel from Telstra Entertainment + Sport
On-demand streaming
Pay TV
No
2
No
From $55

Compare up to 4 providers

Foxtel does offer step-by-step instructions to guide you through the installation. Alternatively, you can pay for a technician to come and set it up for you.

What can I watch on the iQ4?

Foxtel customers with the iQ4 should have access to all the content from the packages they're subscribed to, via streaming and on-demand delivery. However, the new 4K channel will only be available for Platinum HD or Sports HD bundles (and you'll need a 4K capable TV as well).

Many of the features introduced by the iQ3 will be carried over to the iQ4, including:

  • Continue watching: keep watching your show where you left off.
  • Play next episode: automatically queues up the next episode of a series.
  • Trending: see what's popular right now.
  • 1,000GB of recording space to save your favourites for later.
  • And many more.

How much does the iQ4 cost?

The iQ4 will cost the same as an iQ3 upgrade or box fee was, at $125. However, this doesn't take into account your normal Foxtel subscription fees, which can vary depending on which channel package you've opted for.

The new set-top box will only be available to Foxtel customers, new or existing. Foxtel's standalone offer, Entertainment On Us, will waive the $125 fee for the iQ4 for satellite customers who meet the offer conditions. Satellite customers on a bundle will have the same offer available - just meet the subscription conditions (Entertainment Plus with Foxtel Sport/Platinum minimum). Cable customers who want the free iQ4 upgrade or access to 4K broadcasts will need to move to a satellite plan.

The self-install option also isn't always available, as regional properties may require a technician.

Telstra Foxtel bundles

New customers will get the iQ4 on relevant satellite standalone and bundle packages.

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39 Responses

  1. Default Gravatar
    TravisApril 16, 2019

    I just got the IQ4 but I dont have a landline to connect internet to is there any other way to get internet

    • finder Customer Care
      JeniApril 18, 2019Staff

      Hi Travis,

      Thank you for getting in touch with Finder.

      If you do not have an internet connection at home, you may check out this page to compare and see which internet plan you may apply for. Please enter your address at the top part of the page then click on the home button to show the list of providers and plans that are available in your premises.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  2. Default Gravatar
    MartynApril 1, 2019

    I currently have a IQ2 box and want to upgrade the box now, so that I can connect to the internet by WiFi. However, the NBN will be connected to my house in several weeks time and I have been told that I will then have to use a satellite dish and an IQ4 box. If I purchase an IQ4 box now, will I be able to use it with my current cable connection until the satellite is installed?

    • finder Customer Care
      MaiApril 2, 2019Staff

      Hi Martyn,

      Thank you for contacting Finder.

      You should be able to use an iQ4 using your current cable connection while you are waiting for your NBN satellite to be connected. Your iQ4 box itself will connect to your home broadband, as well as your Foxtel cables and TV, to deliver content from the internet. You’ll need to pair a Bluetooth remote to the iQ4, and you may need to contact Foxtel to activate your service.

      Hope this helps.

      Kind Regards,
      Mai

  3. Default Gravatar
    KimMarch 27, 2019

    Hi,

    Can I watch Netflix on my Foxtel IQ4 box? If so, how?

    Thanks!

    • finder Customer Care
      JeniMarch 29, 2019Staff

      Hi Kim,

      Thank you for getting in touch with Finder.

      Currently, Foxtel IQ4 doesn’t have Netflix app but Foxtel Now has.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  4. Default Gravatar
    MimiMarch 18, 2019

    if I upgrade from cable IQ 2 to IQ 4 and I have cable do I have to change to satellite?

    Do I need to connect to the internet to watch movies on demand?

    Because my internet never works with IQ2, since I change to IQ2 I haven’t been able to watch any on-demand movies.

    • finder Customer Care
      JoshuaMarch 20, 2019Staff

      Hi Mimi,

      Thanks for getting in touch with Finder. I hope all is well with you. 😃

      Yes, you would need to change to satellite when you upgrade to IQ4. Since iQ4 is a set-top box that merges cable or satellite TV with online streaming, you would need the Internet to watch movies on demand.

      If there’s a problem in streaming videos, there might be a problem with the Internet connection. If the problem persists, it would be a good idea to directly get in touch with Foxtel’s customer support.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

  5. Default Gravatar
    PasakaMarch 12, 2019

    Can I use a a foxtel box that I found to start my own account?

    • finder Customer Care
      ValMarch 13, 2019Staff

      Hi Pasaka,

      Thank you for leaving a question. If you choose to reconnect the service again, you can use this set top box. You may contact Foxtel directly to check the box that you have and how you can reconnect. Hope this helps.

      Cheers,
      Val

  6. Default Gravatar
    DLRFebruary 24, 2019

    How do we connect our wireless headphones (Sennheiser RS 165) to a FOXTEL IQ 4 box? We’ve tried putting the RCA white and red cable into the audio/video out jacks on the TV to no avail.

    • finder Customer Care
      JohnFebruary 25, 2019Staff

      Hi DLR,

      Thank you for reaching out to Finder.

      IQ4 does not officially support wireless headphones but you may check on the Foxtel community website on workarounds using a third party product for your headphones to work with the IQ4 box. Hope this helps!

      Cheers,
      Reggie

  7. Default Gravatar
    RodFebruary 12, 2019

    1. What is the position re reception of HD FTA channels if I upgrade from cable IQ 2 to IQ 4?
    2. Can IQ 4 deliver on my existing Telstra HFC cable?

    • finder Customer Care
      NikkiFebruary 13, 2019Staff

      Hi Rod,

      Thanks for getting in touch! To be able to access all HD FTA channels on the IQ4 make sure you have satellite/internet connection as fast as 7 mbps and you Telstra HFC cable will be able to make your IQ4 work.

      Hope this helps!

      Best,
      Nikki

  8. Default Gravatar
    IQ4February 10, 2019

    We have just moved over to IQ4 and now when we go to get a paid movie from the store the only option is for it to download through our internet (which is dismal in speed) we no longer have the option of it coming through our satellite. Why? As our internet is so slow we have to wait hours for the movie to download. When we had IQ2 it used satellite and we had it immediately. Please help

    • finder Customer Care
      JohnFebruary 11, 2019Staff

      Hi IQ4,

      Thank you for reaching out to finder.

      There may be changes to how the IQ4 currently works specific to downloading as well as streaming shows. These may be changes that have recently been rolled out. Please reach out to Foxtel to check on current updates on your IQ$ box as well as features that may have been added or removed. Hope this helps!

      Cheers,
      Reggie

  9. Default Gravatar
    PhilFebruary 5, 2019

    When going into IQ4 tv guide, no program info is displayed. How do I fix this?

    • finder Customer Care
      JeniFebruary 13, 2019Staff

      Hi Phil,

      Thank you for getting in touch with finder.

      It has to populate by the network. Kindly give it 24 hours and if it still has not come up, give it a reboot by holding the power button for 10 secs. If still having issues then give Foxtel a call for technical help.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  10. Default Gravatar
    vinceFebruary 1, 2019

    I have Foxtel Essential Sports via cable, what would it cost to get IQ4? And what are the advantages? Thanks

    • finder Customer Care
      ValFebruary 6, 2019Staff

      Hi Vince,

      Thank you for leaving a question. The iQ4 will cost the same as an iQ3 upgrade or box fee was, at $125. However, this doesn’t take into account your normal Foxtel subscription fees, which can vary depending on which channel package you’ve opted for.

      Some of the features of IQ4:
      Continue watching: keep watching your show where you left off.
      Play next episode: automatically queues up the next episode of a series.
      Trending: see what’s popular right now.
      1,000GB of recording space to save your favourites for later and many more.

      You may want to directly contact Foxtel to check your current subscription and more details to upgrade to IQ4.

      Hope this helps.

      Cheers,
      Val

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