Everything you need to know about the Foxtel iQ4

foxtel-iQ4-box

The iQ4 is Foxtel’s most advanced set-top box, with all-new 4K capabilities ready for Foxtel's new ultra-HD content.

Update 21/08/18
The iQ4 will replace the iQ3, which is to be retired for satellite customers immediately. As of 21/08, cable customers have the option of the iQ2 or iQ3 (no change to today), and satellite customers the iQ2 or iQ4. Cable customers will need to migrate to a satellite connection to be eligible for the iQ4.

The iQ4, scheduled for launch in October 2018, is Foxtel's champion in the burgeoning 4K content marketplace. Building on the iQ3, the new streaming box will offer the same on-demand and live broadcast services as before, but with 4K capabilities. As of October, customers will be able to watch Foxtel's first ultra-HD channel via satellite, included on Platinum HD or Sports HD packages.

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What is Foxtel's iQ4?

The iQ4 is a set-top box that merges cable or satellite TV with online streaming. It's designed to be a complete TV experience, upgraded for a new age of ultra high definition content and on-demand video. Users will be able to watch channels live (including Foxtel's newly announced 4K satellite channel), record their favourite shows, and have highlights and suggestions displayed by the smarter, more powerful system inside the box.

How does the iQ4 work?

The iQ4 is similar to the iQ3 in how it functions – but with more features and a faster and more seamless viewing experience. The box itself will connect to your home broadband, as well as your Foxtel cables and TV, to deliver content from the Internet and satellite. You'll need to pair a Bluetooth remote to the iQ4, and likely contact Foxtel to activate your service – but set-up should be fairly straightforward.

Foxtel subscription packages

Updated June 18th, 2019
Name Product Details Service type 4K/UHD? Simultaneous streams Free trial? Price What's next?
Foxtel Sport + Drama + Entertainment + HD
Foxtel Sport + Drama + Entertainment + HD

Foxtel Sport + Drama + Entertainment + HD

  • Service type

    On-demand streaming
    Pay TV
    Sports
  • Free trial?

    No
  • Price

    From $58 p/month
View details
On-demand streaming
Pay TV
Sports
No
2
No
From $58 p/month
With no iQ4 set-up costs plus get 2 store movies within 12 months. Save $598.90* with tech install. *Min. cost $696.03 on direct debit. Offer ends 30.04.2019.
Foxtel from Telstra Entertainment + Sport
Foxtel from Telstra Entertainment + Sport

Foxtel from Telstra Entertainment + Sport

  • Service type

    On-demand streaming
    Pay TV
  • Free trial?

    No
  • Price

    From $55
Go to site View details
On-demand streaming
Pay TV
No
2
No
From $55

Compare up to 4 providers

Foxtel does offer step-by-step instructions to guide you through the installation. Alternatively, you can pay for a technician to come and set it up for you.

What can I watch on the iQ4?

Foxtel customers with the iQ4 should have access to all the content from the packages they're subscribed to, via streaming and on-demand delivery. However, the new 4K channel will only be available for Platinum HD or Sports HD bundles (and you'll need a 4K capable TV as well).

Many of the features introduced by the iQ3 will be carried over to the iQ4, including:

  • Continue watching: keep watching your show where you left off.
  • Play next episode: automatically queues up the next episode of a series.
  • Trending: see what's popular right now.
  • 1,000GB of recording space to save your favourites for later.
  • And many more.

How much does the iQ4 cost?

The iQ4 will cost the same as an iQ3 upgrade or box fee was, at $125. However, this doesn't take into account your normal Foxtel subscription fees, which can vary depending on which channel package you've opted for.

The new set-top box will only be available to Foxtel customers, new or existing. Foxtel's standalone offer, Entertainment On Us, will waive the $125 fee for the iQ4 for satellite customers who meet the offer conditions. Satellite customers on a bundle will have the same offer available - just meet the subscription conditions (Entertainment Plus with Foxtel Sport/Platinum minimum). Cable customers who want the free iQ4 upgrade or access to 4K broadcasts will need to move to a satellite plan.

The self-install option also isn't always available, as regional properties may require a technician.

Telstra Foxtel bundles

New customers will get the iQ4 on relevant satellite standalone and bundle packages.

FAQ

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53 Responses

  1. Default Gravatar
    BecJune 12, 2019

    If I change my box and upgrade to iQ4, do I have to have the platinum package to watch anything I want or is it that because I can connect to the internet I can watch anything I want by steaming? So, could I just have the basic package and still watch movies etc? Also, if I am with Telstra does that mean the steaming is not part of my download, etc?

    Thank you.

    • Avatarfinder Customer Care
      JeniJune 15, 2019Staff

      Hi Bec,

      Thank you for getting in touch with Finder.

      The iQ4 is a set-top box that merges cable or satellite TV with online streaming since it is connected to the internet. For the pricing or package enquiry as well as the download, channels etc, please contact Foxtel directly. If you’re thinking to have a Telstra bundle since your internet is connected with Telstra, please get in touch with them to know your options.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  2. Default Gravatar
    KathJune 3, 2019

    Do I need a Smart TV to get Foxtel iQ4?

    • Avatarfinder Customer Care
      AshJune 4, 2019Staff

      Hi Kath,

      Thank you for contacting Finder.

      No, Smart TV is not required to use Foxtel’s iQ4 but you need a compatible 4K TV that has a resolution of 3840×2160, a refresh rate of 50hz and a HDMI 2.0 input (HDCP2.2).

      I hope this helps.

      Please do not hesitate to reach out again to us if you have other questions.

      Cheers,
      Ash

  3. Default Gravatar
    JillMay 18, 2019

    How do I know if my TV is OK for the iQ4.
    Why are you forever making customers buy new paskages i.e; have to add yet another package to get the new channel.
    I have never been able to get my iQ3 on to the internet, is that going to apply to the iQ4. More than one Q; sorry

    • Avatarfinder Customer Care
      BellaMay 19, 2019Staff

      Hi Jill,

      Thanks for your inquiry.

      Let me answer your questions one by one:

      How do I know if my TV is OK for the iQ4?

      iQ4 is similar to the iQ3 in how it functions. The only major difference between the iQ3 and the iQ 4 is the ability to support the 4k channel. You may check your TV manual or with your TV manufacturer if your TV is 4k compatible.

      Why you forever making customers buy new packages?

      It is a bit hard for us to answer this question since we are not Foxtel. Please note that we are a comparison website and general information service.

      I have never been able to get my iQ3 on to the internet, is that going to apply to the iQ4?

      As per Foxtel, you will receive communication from them to update you that you’re eligible for the update to iQ4. so you don’t need to do anything at this stage.

      I hope this information helps.

      Kind regards,
      Bella

  4. Default Gravatar
    JeffMay 14, 2019

    I have Telstra NBN connected at my house and have a foxtel IQ 2 satellite connection. Do I need to upgrade to an IQ4 to download movies. If so, what is the process?

    • Avatarfinder Customer Care
      NikkiMay 15, 2019Staff

      Hi Jeff,

      Thanks for getting in touch with Finder!

      Foxtel On Demand allows you to stream or download movies and TV shows from your Foxtel TV package anytime to your TV or via the Foxtel GO app. On Demand requires an internet-connected Foxtel iQ set top box or Foxtel GO account. You can download movies on an IQ2 or IQ4 however the process varies by device. For an IQ2, the process is below:

      To view On Demand on your internet-enabled iQ1.5 or iQ2:

      1. Ensure that your set top box is connected to the internet.
      2. Press On Demand on your Foxtel remote control.
      3. Select Featured or Anytime (catch up).
      4. Choose by channel, movies, TV shows, sport or selected specials – just press Select on your remote.
      5. Select your program and it will download to your Planner/Library.
      6. Once your program has begun downloading, press i in your Planner for information on when the program will be deleted from your Planner.

      For an IQ4, the process is below:

      1. Ensure that your set-top box is connected to the internet.
      2. Press Home on your Foxtel remote control and arrow right to On Demand.
      3. Choose by channel, movies, TV shows, sport or selected specials – just press Select on your remote.
      4. Select your program and it will download to your Planner/Library.
      5. Once your program has begun downloading, press i for information on when the program will be deleted from your Library.

      I hope this helps and if you have questions, feel free to message us back!

      With care,
      Nikki

  5. Default Gravatar
    GabeMay 10, 2019

    Hi! Can you please tell me what the physical dimensions of the iQ4 box are? I have a limited space in my wall unit where I want to place it. Thank you. Gabe

    • Avatarfinder Customer Care
      MaiMay 11, 2019Staff

      Hi Gabe,

      Thank you for reaching out.

      You can refer below for the iQ4 box’s size as indicated on Foxtel Community page.

      Width: 320mm
      Depth: 240mm
      Height: 70mm

      Hope this helps! 😊

      Kind Regards,
      Mai

  6. Default Gravatar
    AngelaMay 9, 2019

    Does the set top box need to be visible? I saw it connects via Bluetooth so will the remote still works if it’s behind a plaster wall?

    • Avatarfinder Customer Care
      AshMay 10, 2019Staff

      Hi Angela,

      Thank you for contacting Finder.

      Yes, the set top box needs to be visible for the remote to work and you will only control it via the remote. The remote might not work if there is a plaster wall between it and the set top box.

      I hope this helps.

      Please do not hesitate to reach out again to us if you have additional questions.

      Cheers,
      Ash

  7. Default Gravatar
    DaveMay 3, 2019

    Can you receive free to air on the iQ4 box? Thank you.

    • Avatarfinder Customer Care
      MaiMay 4, 2019Staff

      Hi Dave,

      Thank you for reaching out to Finder.

      Yes, free-to-air channels are accessible on an iQ4 box. You can visit Foxtel’s website to check the FTA (Free To Air) matrix to know how you can access free-to-air TV through Foxtel.

      Hope this helps! 😊

      Kind Regards,
      Mai

  8. Default Gravatar
    TravisApril 16, 2019

    I just got the IQ4 but I dont have a landline to connect internet to is there any other way to get internet

    • Avatarfinder Customer Care
      JeniApril 18, 2019Staff

      Hi Travis,

      Thank you for getting in touch with Finder.

      If you do not have an internet connection at home, you may check out this page to compare and see which internet plan you may apply for. Please enter your address at the top part of the page then click on the home button to show the list of providers and plans that are available in your premises.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  9. Default Gravatar
    MartynApril 1, 2019

    I currently have a IQ2 box and want to upgrade the box now, so that I can connect to the internet by WiFi. However, the NBN will be connected to my house in several weeks time and I have been told that I will then have to use a satellite dish and an IQ4 box. If I purchase an IQ4 box now, will I be able to use it with my current cable connection until the satellite is installed?

    • Avatarfinder Customer Care
      MaiApril 2, 2019Staff

      Hi Martyn,

      Thank you for contacting Finder.

      You should be able to use an iQ4 using your current cable connection while you are waiting for your NBN satellite to be connected. Your iQ4 box itself will connect to your home broadband, as well as your Foxtel cables and TV, to deliver content from the internet. You’ll need to pair a Bluetooth remote to the iQ4, and you may need to contact Foxtel to activate your service.

      Hope this helps.

      Kind Regards,
      Mai

  10. Default Gravatar
    KimMarch 27, 2019

    Hi,

    Can I watch Netflix on my Foxtel IQ4 box? If so, how?

    Thanks!

    • Avatarfinder Customer Care
      JeniMarch 29, 2019Staff

      Hi Kim,

      Thank you for getting in touch with Finder.

      Currently, Foxtel IQ4 doesn’t have Netflix app but Foxtel Now has.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

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