Everyday Rewards: Your Woolworths rewards questions, answered
From replacing a lost rewards card to earning Qantas Points, we've got answers to your questions about the Woolworths Everyday Rewards program here.
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The Woolworths Everyday Rewards loyalty program lets you earn points for shopping at Woolworths supermarkets (including online), BWS, Big W and participating Ampol, Caltex or Caltex Woolworths fuel outlets. There is also a growing number of other partnerships with seasonal offers and promotions.
You can use Everyday Rewards points to get money towards your shopping or transfer them to your Qantas Frequent Flyer account. If you've got questions about Everyday Rewards (or Woolworths Rewards, as it used to be known), we've got answers to some of the most common ones right here.
Questions about signing up
I signed up for the Woolworths Everyday Rewards program with a temporary card. How can I transfer points onto a new permanent card?
Follow these steps to register your temporary card:
- Go to the sign-up page on the Woolworths Everyday Rewards website.
- Choose the type of rewards you want (you can change this later) and enter your name and email address.
- Enter your temporary card number into the section that asks "Do you have a temporary Everyday Rewards Card?" If you got a promotional code, you can enter that in the section below as well.
- Read and check the box that confirms you have read the Everyday Rewards terms and conditions, privacy policy and collection notice, then click "Next" to complete the process.
As part of the joining process, you'll need to provide your mailing address so a new card can be sent to you. Once all of this is done, the points earned on your temporary card are added to your rewards balance. Alternatively, you can order a new card at any time by logging into your account, selecting "My Account" in the top-right corner, then "Cards & accounts" and "Order a new card".
If you don't register your temporary card, it will expire after six months and you'll lose the points you've earned. If you're only using a temporary card, you also can't redeem your points for rewards or access any other member benefits until you get your Everyday Rewards card.
What do I do if I’ve lost my Everyday Rewards card?
If your Everyday Rewards card is lost or stolen, you can order a replacement card by calling the Everyday Rewards phone service on 1300 10 1234. If you know your card number, you can speed up the process by letting them know.
You can also order your replacement card online by following these steps:
- Go to www.woolworthsrewards.com.au/login and log in using your email address or card number.
- Click on "My Account" and then "Cards & accounts".
- Go to the "Order a new card" section and follow the prompts to request your replacement card.
Once you’ve ordered your card, it should arrive within 7-10 business days.
Can I order an additional Everyday Rewards card for my partner and pool the points in one account?
Yes, you can order an additional card using the following steps:
- Log in at woolworthsrewards.com.au
- Select "My Account", then "Cards & accounts"
- Scroll down to the option for "Order a new card"
- Select "Additional card" with your rewards card number from the list
Alternatively, you can request an additional card by calling 1300 10 1234 and following the prompts. You’ll then receive an additional card with the same barcode as your existing rewards card so that all your points go into one account.
Earning and redeeming Everyday Rewards points
What are Everyday Rewards points
Everyday Rewards points are the points you earn when you spend money with a partner and scan your membership card (or provide the card details).
These points give you a way to get money off your shop at Woolworths supermarkets, BWS, BIG W and participating Caltex Woolworths fuel outlets, with 2,000 points worth $10. Or, you could choose to transfer these points to your Qantas Frequent Flyer account, with every 2,000 Everyday Rewards points worth 1,000 Qantas Points.
How do you earn Everyday Rewards points?
You earn 1 point per $1 spent on eligible purchases when you shop and scan your Everyday Rewards card at participating Woolworths supermarkets, Woolworths online, BWS, Big W and at Ampol, Caltex or Caltex Woolworths fuel outlets. Note that you won't be able to earn points at fuel outlets located in Tasmania.
You can also earn more points through points booster offers that are listed in the Everyday Rewards app and/or sent to you by email. Depending on the offer, you could get up to 10 points per $1 for a limited time.
What purchases earn Woolworths points?
Most items you buy at Woolworths, BWS, Big W and Caltex, Ampol or Caltex Woolworths outlets will earn you 1 point per $1 spent, including on your petrol spending and everyday supermarket items. Sometimes you'll earn extra points per $1 through promotions as well.
You won't earn points on the following:
- Smoking products
- Gift cards
- Mobile recharges
- Woolworths Mobile
- Travel cards
- Tickets
- Delivery charges
- Cash out and donations
- Carpet Care
- Lottery products
- Woolworths Flowers
At Big W and participating service stations, you also won't earn points on the following:
- Big W Photos
- Big W eBay
- Lay-by fees
- Purchases using a Country Age Pension Fuel Card, a charge account, a Caltex StarCard Debit, or purchases on an ineligible StarCard account.
Are there any other Everyday Rewards partners that offer points?
Yes, you can also earn points with partners, including on eligible Origin Energy plans and Bupa health insurance plans. Below is a summary of the key details for different partners:
- Origin Energy
Sign up for an Origin Everyday Rewards Energy Plan and you'll earn 5,000 points for an electricity or natural gas plan, or 10,000 points for a combined electricity and natural gas plan. You'll also earn 1 point per $1 charged on your bill for usage and supply.
Origin Everyday Rewards Energy Plans are only available to residential customers. But there is no limit on how many times you use this offer, which means you can earn points by taking out an eligible energy plan for your home – and for any rental properties you manage.
- Bupa
Link your existing Bupa account to your Everyday Rewards account and you'll earn 3x points on fresh fruit, fresh veggies and Macro Wholefoods Market products for 60 days (when you shop at Woolworths and scan your Everyday Rewards card).
You'll also get access to boosters and Everyday Rewards extras via email or the Everyday Rewards app.If you don't currently hold a health insurance policy with Bupa, you could collect bonus points when you sign up for an eligible policy and meet the offer requirements. But as these offers are seasonal, check the Everyday Rewards website for the latest details about earning points with Bupa.
- SuperPharmacy
Earn 1 Everyday Rewards point per $1 spent on eligible purchases made online with SuperPharmacy. To get points, you'll need to join SuperPharmacy and then link your Woolworths Everyday Rewards account.
- PetCulture
This online pet shop offers 1 Everyday Rewards point per $1 on pet food, treats and most other items, except gift cards, comprehensive pet insurance and delivery charges. To earn points, you need to create a free PetCulture account and link your Everyday Rewards account.
- healthylife
Earn 1 Everyday Rewards point per $1 on health products and other items you buy through healthylife.com.au. To earn points, you need to create a free healthylife account and link your Everyday Rewards account.
Note that you won't earn points for gift cards, delivery charges or any subscriptions that are not paid for directly through the healthylife website.
How can I check my Everyday Rewards balance?
You can view your Everyday Rewards balance in any of the following ways:
- Log in to your account a woolworthsrewards.com.au. The point balance is displayed on the welcome page. You can also track your spending and earnings by going to the "My activity" section, and will also see your balance when you navigate to the "Offers" section.
- Emails from Everyday Rewards. Everyday Rewards sends promotion and account summary emails to each member, which often include an up-to-date summary of your points.
- Shopping receipts. After scanning your card and paying for your shopping at Woolworths (or another participating store), the transaction receipt will show your point balance below the payment details (and above any promotional offers).
- Woolworths Everyday Rewards app. Download the Woolworths Everyday Rewards smartphone app and sign in to check your Everyday Rewards account details and point balance. This Woolworths app also gives you details of any booster points offers or other promotions that can help you earn more points.
What can I get with Everyday Rewards points?
Once you have earned 2,000 points, you'll have the following reward options:
- Automatic savings. This is the default reward option, which allows you to automatically get $10 off your next shop at Woolworths supermarket, BWS or Big W once you've earned 2,000 Everyday Rewards points. You can redeem the reward if you $10 or more on eligible purchases in-store or online and scan your card. You won’t be able to get money off your shop through Everyday Rewards when shopping at Caltex Woolworths fuel outlets.
- Bank for Christmas. If you choose this option, your points will be banked and then made available to you in increments of $10 Woolworths Dollars between 1 December and 1 January. As an example, if you earned 10,000 points between 2 January and 30 November, you would get $50 Woolworths Dollars that you could use over the Christmas holiday season.
- Qantas Points. Every 2,000 Everyday Rewards points you earn will get you 1,000 Qantas Points. Note that your Everyday Rewards points will be automatically transferred to your linked Qantas Frequent Flyer account within 24 hours.
How can I change my Everyday Rewards preferences?
If you want to bank your points up for Christmas or earn Qantas Points instead of getting $10 off an eligible shop, you can log in to your Everyday Rewards account, click on "My Account" and then select "Redemption settings". From there, you'll be able to choose your preferred reward option or switch between them.
I forgot to swipe my Everyday Rewards card at the checkout. Can I still earn rewards points?
If you’ve forgotten to scan your card and would like your points added to your account, just log in to your account and fill in a claim form. You can use this form to claim base points for any eligible shopping you've done within the previous 7 days, as long as it is under $500 in value and you still have the receipt details. You can use this form for up to 3 claims within a 6-month period.
If you have a booster points offer, can't access your online account or have a claim that can't be processed online, call the Everyday Rewards team on 1300 10 1234 and select option 1. Note that you will need to provide the receipt details along with your Everyday Rewards account details.
Are there any other perks to joining the Everyday Rewards program?
The Everyday Rewards program also provides in-store member offers and exclusive, customised bonus points offers, savings on your favourite products and fuel discounts.
For example, Everyday Rewards members can get up to 10% off their groceries if they link Everyday Rewards with their Woolworths Home Insurance policy. The discount can be applied once a month with a minimum spend of $500.
My partner and I have separate Everyday Rewards accounts. Can we combine our points and continue earning rewards in the one account?
No, you can't share or transfer Everyday Rewards points that are earned on separate accounts. But you could choose one account and order an additional card so that all future rewards are pooled.
Everyday Rewards does allow you to link other Rewards cards to your account if you want to share fuel discounts. To do this, log in to your account and go to "Manage accounts", then "cards and accounts". Link your cards using their individual details by clicking on the section named "Link other Everyday Rewards cards".
Qantas Frequent Flyer partnership
How does the Everyday Rewards and Qantas Frequent Flyer partnership work?
Once you've earned 2,000 Everyday Rewards, they will automatically be converted to 1,000 Qantas Points and appear in your account within 24 hours. You must be a current Qantas Frequent Flyer member and your Qantas Frequent Flyer membership must be linked to your Everyday Rewards account.
You can do this by logging in to your Everyday Rewards account, selecting "My Account" and "Cards & accounts", then entering your Qantas Frequent Flyer membership details. Alternatively, you can call 1300 10 1234 and select option 1 (9am–7pm on weekdays, 10am–4pm on weekends).
How many Qantas Points can I earn at Woolworths?
You can use this Everyday Rewards and Qantas Points calculator to see the number of frequent flyer points you'll earn with Everyday Rewards based on how much you spend at partnered merchants. Just enter how much you usually spend at Woolworths, BWS or Caltex Woolworths outlets to see details of your weekly and yearly rewards.
How can I update my Everyday Rewards preferences to earn Qantas Points?
If you did not choose Qantas Points when you first joined Everyday Rewards, your account will be set up for the "automatic savings" option by default. You can change your preferences by following the steps below.
- Log in to your account at woolworthsrewards.com.au.
- Select "My Account" followed by "My Rewards Choice".
- Click on 'Convert to Qantas Points' and follow the prompts to update your preferences.
You can also use these steps to change your preference back to earning Everyday Rewards points, or to bank them up for Christmas.
Everyday Rewards and Woolworths credit cards
Can I earn Everyday Rewards with a Woolworths credit card?
A Woolworths credit card can double as your Everyday Rewards membership card, with your membership barcode printed on the back, near the signature panel. This means you can scan the back of your Woolworths credit card before you pay to earn Everyday Rewards points at participating stores.
Do Woolworths credit cards offer other rewards?
Woolworths offers two credit cards that earn points per $1 spent on eligible purchases you make anywhere these cards are accepted. The Woolworths Qantas Platinum Credit Card offers 1 Qantas Point per $1 spent at Woolworths Group stores and 0.5 per $1 spent on other eligible purchases, uncapped.
Meanwhile, the Woolworths Everyday Platinum Credit Card earns between 1 and 3 credit card points per $1 spent on eligible purchases. These points are automatically converted into Woolworths Shopping Cards every four months, which you can use to pay for shopping at participating Woolworths group stores.
Comparison of Woolworths credit cards
What's the difference between the programs?
Everyday Rewards, Woolworths Rewards and Woolworths Everyday Rewards are all names for the same Woolworths rewards program, but Everyday Rewards is the current branding for the program.
If you've been a member for a while and want to know more about the changes this Woolworths rewards program has gone through, the table below covers some of the key differences over time.
How does the old Woolworths Everyday Rewards compare to Everyday Rewards?
This table shows key features of Woolworths' rewards program, from when it first launched to the current version.
| Features | Woolworths Everyday Rewards (2007-2015) | Woolworths Rewards (2015-2020) | Everyday Rewards as of 30 July 2020 |
|---|---|---|---|
| Earning points | For every dollar you spent over $30, you got one bonus Frequent Flyer or Everyday Rewards point. | 1 point per $1 spent in store and online at Woolworths, BWS, Big W and Woolworths Caltex co-branded fuel outlets (excluding Tasmania, Star Mart and Star Shop). | 1 point per $1 spent in store and online at Woolworths, BWS and Big W outlets across Australia – including if you live in Tasmania. If you're a resident of mainland Australia, you can also earn points at participating Ampol, Caltex or Woolworths Caltex co-branded fuel outlets. |
| Bonus points | No record of bonus point offers. | Promotional offers were available to help boost your point balance. These offers were shared with individual members via email and the Woolworths Rewards app. | Members can earn up to 10 points per $1 through "points boosters". These are promotional offers available on new products, when you spend a certain amount on your shops or at other times and are similar to the offers previously available through Woolworths Rewards. |
| Minimum spend | $30 | No minimum spend. | The same as Woolworths Rewards: no minimum spend. |
| Redemption of rewards | You had to choose your reward or redemption setting online. | 2015: You could get Woolworths Dollars that helped you save on shopping with partners. But the option to earn Qantas Points was removed in late 2015. From 31 August 2016: You could choose between automatic dollars off your shopping, converting Woolworths Rewards points to Qantas Points or saving up Woolworths Dollars to redeem between 1 and 31 December each year. | The same as Woolworths Rewards (from 2016 onwards), except if you choose to bank your points for Christmas, you can redeem then between 1 December and 1 January (one extra day). |
| Qantas Frequent Flyer points | You would earn one Qantas Frequent Flyer point for each dollar you spent over $30 in one transaction. | Convert your Everyday Rewards into Qantas points. You can exchange 2,000 Everyday Rewards for 1,000 Qantas Points. | The same as Woolworths Rewards. |
| Fuel savings | No record of fuel offers. | Get a 4c per litre discount on your fuel purchases at participating Caltex or Caltex Woolworths co-branded fuel outlets in mainland Australia when you spend $30 or more in one transaction at participating Woolworths or Woolworths Metro stores. Note: The $30 spend requirement excludes spending in the following categories: gift cards, tobacco and related products, lottery products, carpet care, travel cards, event tickets, delivery charges and cash out. | Mainland Australia: The same as Woolworths Rewards. Tasmania: Get a 6c per litre discount at participating Caltex or Caltex Woolworths co-branded fuel outlets in Tasmania when you make at least $30 worth of eligible purchases in a single transaction at participating Woolworths, Woolworths Metro, BWS or Big W stores. |
| Fuel/Qantas tie-up | You earned two Qantas points per litre of fuel purchased at Caltex/Woolworths fuel outlets. | You can earn Woolworths points per $1 spent at participating Caltex Woolworths co-branded fuel outlets (excluding Tasmania, Star Mart and Star Shop). These points will be converted to Qantas Points if you have chosen that reward option. | The same as Woolworths Rewards, with the addition of some Ampol-branded service stations. |
| Tasmanian customers | You were not eligible to enrol in Woolworths Everyday Rewards and had to join the Frequent Shopper Club. | You can enrol in Everyday Rewards to earn fuel discounts, but not Woolworths Dollars or points. You also will not receive any other benefits in any Tasmanian Woolworths supermarkets or BWS stores. | You can now enrol in Everyday Rewards to earn points on your shopping at Woolworths, BWS and Big W. You can also get fuel discounts, but will not earn points at Caltex or Woolworths Caltex service stations. |
* Table details current as of 8 September 2021
History of the Everyday Rewards program
When this rewards program was first launched (in 2007-2008), it was known as Woolworths Everyday Rewards.
Between October 2015 and August 2016, it went through some changes, including being re-named Woolworths Rewards in 2015. The updated scheme allowed you to get money off your shopping with the supermarket giant by earning Woolworths Dollars on selected items. It also scrapped the option of earning Qantas Points for eligible spending.
Following that change and feedback from customers, Woolworths updated the program again on 31 August 2016. That version of Woolworths Rewards offered 1 point per $1 spent at Woolworths, BWS, Big W and at participating Caltex or Caltex Woolworths fuel outlets (excluding in Tasmania), with the options of automatically redeeming points for money off your shopping, saving them up, or converting them to Qantas Points.
In July 2020, Woolworths Rewards became Everyday Rewards. You still earn 1 point per $1 spent at Woolworths, BWS, Big W and at participating Caltex or Caltex Woolworths fuel outlets.
A key difference is that now residents of Tasmania can earn points through the program when shopping at participating Woolworths, BWS and Big W. It also offers "points booster" deals that can give you up to 10 points per $1 spent on eligible items for a promotional period (in the past, similar offers were not called "points boosters").
What are Woolworths Dollars?
Woolworths Dollars refer to the savings you'll get at the checkout when you redeem your Woolworths Points for money off your shop. 2,000 Everyday Rewards points is equal to 10 Woolworths Dollars.
If you regularly shop at Woolworths, BWS, Big W or Caltex Woolworths fuel outlets, the Everyday Rewards program gives you a way to get more benefits from your spending. But as this program has gone through many changes, it's useful to read up on details and frequently asked questions.
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How do I revert to shopping points on my rewards card. I changed to Qantas rewards points in error
Hi John,
Thank you for contacting Finder.
You may opt-in/ out redeeming your Woolworths Rewards Points into Qantas Points anytime. To change, you may log-in to your Woolworths Account then change the ‘Redemption’ settings or call their Rewards Contact Centre which you may find on their ‘Contact Us’ page.
I hope this helps.
Cheers,
Ash
Can i spend my reward points at BWS
Hi James,
Thanks for your comment and I hope you are doing well. Yes, you are able to spend your rewards points at BWS once you have earned 2,000 points. For more information, you can read the part of the page above saying “How can I use Woolworths Rewards points?”
Hope this helps and feel free to reach out to us again for further assistance.
Best,
Nikki
When shopping for Xmas do i have to use all my Xmas points in one shop or can I use only a certain amount each shop and normal payment for the rest of the balance? Shop $300 Xmas reward points $100 and cash 200?
Hi Julie,
Thanks for your comment and I hope you are doing well. Your Woolworths Dollars are redeemable in $10 increments. If you have $20 saved in your Rewards account, as long as your total comes to over $20 you will be able to use it all! If your purchase comes to $15 you would use $10 of your savings, spend $5 and you would have $10 left in your account ready to be used next time. Let us know if you have any other enquiries, we are happy to help.
Best,
Nikki
I would like to know if I can use my Staff Woolworths Loyalty Card, Queensland in Sydney NSW and still receive the discounts of staff discounts? (Big W, Team member, Brisbane, Qld) I am going on a holiday to Sydney at Xmas time and would like to use my staff rewards discount card on this trip. Thanks and Merry Xmas!
Hi Jo,
Thanks for your comment and I hope you are well. Yes, you are able to receive the Woolworths loyalty card staff discount in all states.
Have a great holiday!
Best,
Nikki
I have had an Everyday card and have not used it for years. Is it still current or do I have to apply for another one?
TIA Cheers
Hi Keith,
Thanks for contacting Finder.
Your Woolworths Card will not expire as long as your account is active. To keep it active, you must scan your Woolworths Rewards card in store or use it for online purchases at least once every 18 months to earn rewards points.
I hope this helps.
Cheers,
Ash