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Everyday questions about Woolworths Rewards

From earning Qantas Points at Woolworths to getting a new membership card or learning about the latest changes to Woolworths Rewards, we've got your answers here.

The Woolworths Rewards loyalty program allows you to earn points for shopping at participating Woolworths supermarkets (including online), and BWS. You can then use your points to get cash off your next shop or transfer them to the Qantas Frequent Flyer Program.

Use this guide to find answers for some of the most common questions about Woolworths Rewards so you know exactly what you can get as a member of this program.

Commonly asked questions about joining the Woolworths Rewards program

Whether you want to know how to join Woolworths Rewards, earn Woolworths Rewards points or Qantas Points, we've got it covered. You can also learn how Woolworths credit cards tie into the program, how to manage your account and the difference between Woolworths Rewards and Woolworths Everyday Rewards. Just click one of the buttons below to go to a specific section, or scroll down to find the answers you need.

How can I join Woolworths Rewards?

woolworthsrewards (1)You can sign up for Woolworths Rewards online via the website, or by calling the customer service team on 1300 10 1234. Some Woolworths supermarkets also allow you to sign up in-person and provide you with a temporary card so you can earn points straight away.

To join the program, you'll also need to provide your name, email address, postal address and contact number, then verify your account by email. After that, you’ll be provided with a permanent membership card that you can scan to earn and redeem rewards.

I signed up with a temporary card. How can I transfer points onto a new permanent card?

A temporary card is only valid for six months from the date it’s first scanned, so make sure you register your temporary card as soon as possible using the following steps:

  1. Go to woolworthsrewards.com.au.
  2. Click on "Join" and enter your personal details into the sign up form.
  3. Provide your card details under the heading "Now, let's order you a card".
  4. Enter your mailing address and click "Join Woolworths Rewards".

This will activate your account so that the points earned on your temporary card are added to your rewards balance. Alternatively, you can order a new card at any time by logging into your account, selecting "My Account in the top-right corner, then "Cards & accounts" and "Order a new card".

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Earning and using Woolworths Rewards points

What are Woolworths points and how do you earn them?

ccf-woolworths-rewards-Shutterstock-250x250Woolworths points are the reward currency of this program. You earn 1 Woolworths point per eligible $1 spent when you shop and scan your Woolworths Rewards card at a participating Woolworths supermarkets, Woolworths online and BWS.

What purchases will earn me Woolworths points?

Most items you buy at participating Woolworths and BWS will earn you 1 point per $1 spent, including your petrol spending and everyday supermarket items. But no points will be earned on smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, lottery products and Woolworths Flowers.

How can I check my Woolworths Rewards balance?

You can view your Woolworths Rewards balance in any of the following ways:

  • Log in to your account a woolworthsrewards.com.au. The point balance is displayed on the welcome page and also by clicking on the "Offers" tab.
  • Emails from Woolworths Rewards. Woolworths Rewards sends promotion and account summary emails to each member, which often include an up-to-date summary of your points.
  • Shopping receipts. After scanning your card and paying for purchases at Woolworths and BWS, the transaction receipt will show your point balance below the payment details (and above any promotional offers).

How can you use Woolworths points?

When you have earned 2,000 Woolworths points, they will be converted to 10 Woolworths Dollars. You then have the following reward options:

  • Automatic savings. Automatically get $10 off your next shop at a Woolworths supermarket or BWS store when you spend $10 or more on eligible purchases in store or online and scan your card.
  • Bank your points. Save up your points for Christmas. If you choose this option, your points will be banked and then made available to you in increments of 10 Woolworths Dollars on 15 December 2016. For example, if you earn 10,000 points between 1 September and 15 December 2016, you would get 50 Woolworths Dollars (and $50 off your shopping at Woolworths).
  • Convert Woolworths Dollars to Qantas Points. You can choose to have the Woolworths Dollars you earn converted to Qantas frequent flyer points. With this option, your points will be saved up in 10 Woolworths Dollar increments and automatically transferred to your Qantas Frequent Flyer membership on 15 December 2016. For reference, 2,000 Woolworths points = 10 Woolworths Dollars = 870 Qantas Points.

The Woolworths Rewards and Qantas Frequent Flyer partnership

ccf-woolworthsQFF-shutterstock-250x250How does the Woolworths Rewards and Qantas Frequent Flyer partnership work?

In order to redeem Woolworths points/Woolworths Dollars for Qantas Points, you must be a current Qantas Frequent Flyer member and your Qantas Frequent Flyer membership must be linked to your Woolworths Rewards card.

You can do this by logging in to your Woolworths Rewards account, selecting “My Account” and “Cards & accounts”, then entering your Qantas Frequent Flyer membership details. Alternatively, you can call 1300 10 1234 and select option 1 (8am–8pm on weekdays, 9am–5pm on weekends).

How many Qantas Points can I earn at Woolworths?

You can use this handy calculate to work out the amount of frequent flyer points you'll earn with Woolworths Rewards. Just enter details of how much you usually spend at Woolworths and BWS to see details of your weekly and yearly rewards.

How can I update my Woolworths Rewards preferences to earn Qantas Points?

Your Woolworths Rewards account will be set up for the "automatic savings" option by default. You can change your preferences by following the steps below.

  1. Log in to your account at woolworthsrewards.com.au.
  2. Select “My Account” followed by “Redemption Settings”.
  3. Click on "Convert to Qantas Points" and follow the prompts to update your preferences.

You can also use these steps to change your preference back to earning Woolworths Rewards points, or to bank them up for Christmas.

How often will I get Qantas Points?

If you opt to have your Woolworths Dollars converted to Qantas Points, the points will be transferred on a quarterly basis on the 15th of March, June, September and December. Points may take up to 7 days to show up in your Qantas Frequent Flyer account.

Woolworths Rewards and Woolworths credit cards

ccf-woolworths-shutterstock-250x250Can I earn Woolworths Rewards with a Woolworths credit card?

Yes. Woolworths credit cards can also include your Woolworths Rewards membership barcode on the back, below the signature panel. This means you can simply scan the back of your Woolworths credit card before you pay to earn Woolworths Rewards.

Do Woolworths credit cards offer other rewards?

Woolworths offers two Visa credit cards that earn rewards for account spending anywhere Visa is accepted. The Woolworths Qantas Platinum offers 1 Qantas Point per $1 spent for the first $2,500 within a statement cycle.

After this, it earns 0.5 point per $1 spent. Meanwhile, the Woolworths Everyday Platinum earns between 1 and 3 points per $1 spent on eligible purchases. These points are automatically converted into Woolworths Shopping Cards every four months, which you can use to pay for shopping at participating Woolworths group stores.

Comparison of Woolworths Credit Cards

Rates last updated November 19th, 2017
Name Product Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee Product Description
Woolworths Everyday Platinum Credit Card
19.99% p.a.
0% p.a. for 14 months
$0 p.a. annual fee for the first year ($49 p.a. thereafter)
Receive a $50 eGift Card when you apply by 31 January 2018 and make an eligible purchase by 28 February 2018.
Woolworths Qantas Platinum Credit Card
20.49% p.a.
0% p.a. for 14 months
$99 p.a. annual fee for the first year ($169 p.a. thereafter)
Receive 16,000 bonus Qantas Points if you apply by 31 January 2018 and make an eligible purchase by 28 February 2018.

Compare up to 4 providers

Questions about Woolworths Rewards accounts

Can I order an additional card for my partner and pool the points in one account?woolworths-rewards-card

You can order an additional card using the following steps:

  • Log in at woolworthsrewards.com.au
  • Select “My Account”, then “Cards & accounts”
  • Scroll down to the option for “Order a new card”
  • Select “Additional card” with your rewards card number from the list

Alternatively, you can request an additional card by calling 1300 10 1234 and following the prompts. You’ll then receive an additional card and keytag with the same barcode as your existing rewards card so that all your points go into one account.

My partner and I have separate Woolworths Rewards accounts. Can we combine our points and continue earning rewards in the one account?

No, you can't share or transfer Woolworths points that are earned on separate accounts. But you could choose one account and order an additional card so that all future rewards are pooled.

Woolworths Rewards does allow you to link other Rewards cards to your account if you want to share fuel discounts. To do this, log in to your account and go to the “Cards & accounts” section then link your cards using their individual details.

I forgot to swipe my Woolworths Rewards card at the checkout. Can I still earn rewards points?

If you’ve forgotten to scan your card and would like your points added to your account, you can email the Woolworths team or visit their website and contact them via live chat. Please ensure you have your receipt details handy.

Are there any other perks?

The Woolworths Rewards program also provides in-store member offers and exclusive, customised bonus points offers, savings on your favourite products and fuel discounts.

Get a discount on life insurance with a Rewards membership

Store Discount Expiration Description Last verified Redeem
Get 10% off Woolworths Life Insurance Get up to $1.5 million in life cover and save 10% off your Woolworths Life Insurance premium if you're a Woolworths Rewards member.

Last verified

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What's the difference between Woolworths Rewards and Woolworths Everyday Rewards?

Previously, this rewards program was known as Woolworths Everyday Rewards. But between October 2015 and August 2016, it went through some serious changes. In 2015, Woolworths changed the Everyday Rewards program to Woolworths Rewards. The updated scheme allowed you to get money off your shopping with the supermarket giant by earning Woolworths Dollars on selected items. It also scrapped the option of earning Qantas Points for eligible spending.

Following that change and feedback from customers, Woolworths updated the program again on 31 August 2016. The current program offers 1 point per $1 spent at Woolworths supermarkets, Woolworths online and BWS stores. You then have the option of automatically redeeming points for money off your shopping, saving them up, or converting them to Qantas Points.

How does Woolworths Everyday Rewards compare to Woolworths Rewards?

FeaturesWoolworths Everyday Rewards (Old)Woolworths Rewards until 31 August 2016Woolworths Rewards after 31 August 2016
Point accumulation systemFor every dollar you would spend over $30, you got one bonus Frequent Flyer or Everyday Rewards point.You earn Woolworth Dollars when you purchase orange ticket products, and each Woolworth Dollar is equal to AUD$1. You automatically get $10 off your next transaction once you’ve accumulated $10 Woolworth Dollars.You earn 1 point per $1 spent in store and online at Woolworths, BWS and Woolworths Caltex co-branded fuel outlets (excluding Tasmania, Star Mart and Star Shop).
Minimum spend$30No minimum spend. Every orange ticket item counts towards Woolworth Dollars.No minimum spend.
Redemption of rewardsYou had to choose your reward or redemption setting online.Woolworth Dollars are automatically redeemed for you at checkout, except in future when you can choose to convert them into Qantas points.Choose between automatic dollars off your shopping, saving up Woolworths Dollars or converting to Qantas points the three options online.
Qantas Frequent Flyer pointsYou would earn one Qantas Frequent Flyer point for each dollar you spent over $30 in one transaction.Specific members were provided with exclusive offers for earning Qantas Points. Other than that, there was no opportunity to earn Qantas rewards in this version of the program.Convert your Woolworths Dollars into Qantas points. 10 Woolworths Dollars converts to 870 Qantas points. This conversion will take place on 15 December 2016 and then every three months.
Fuel savingsGet a 4c per litre discount on your next fuel purchase when you spend $30 or more in a transaction at a participating Caltex Woolworths co-branded fuel outlet.same as "Woolworths Rewards until 31 August 2016"
Fuel/Qantas tie-upYou earned two Qantas points per litre of fuel purchased at Caltex/Woolworths fuel outlets.You did not earn Woolworths Dollars at Caltex Woolworths co-branded fuel outlets.You can earn Woolworths points per $1 spent at participating Caltex Woolworths co-branded fuel outlets (excluding Tasmania, Star Mart and Star Shop).
Tasmanian customersYou were not eligible to enrol in Woolworths Everyday Rewards and had to join the Frequent Shopper Club.You can enrol in Woolworths Rewards to earn fuel discounts, but not Woolworths Dollars or points. You also will not receive any other benefits in any Tasmanian Woolworths supermarkets or BWS stores. Customers in Tasmania can find out more about the Frequent Shoppers Club by emailing fsc@woolworths.com.au or contacting Woolworths.same as "Woolworths Rewards until 31 August 2016"

* Table details current as of 1 April 2016

What are Woolworths Dollars?

Woolworths Dollars were the currency of the Woolworths Rewards program launched in October 2015. Each Woolworth Dollar was worth AUD$1 off a future spend at participating Woolworths Group stores.

You earned Woolworth Dollars by scanning your card when purchasing selected orange ticket items at Woolworths online, Woolworths supermarkets and BWS stores, excluding Tasmania. When you accumulated 10 Woolworth Dollars, you automatically got $10 off your next transaction in participating stores by scanning your card. As of 31 August 2016, Woolworths points will be earned on spending and can then be converted into Woolworths Dollars, with 2,000 points equalling 10 Woolworths Dollars.

Is there still a minimum spend to earn Woolworths points?

No. Previously, under the previous Woolworths Everyday Rewards scheme, you had to spend $30 to earn 1 Qantas Point per $1 spent. Following the 31 August 2016 updates, you will earn 1 point per $1 spent at participating Woolworths Group stores.

If you regularly shop at Woolworths and BWS, the Woolworths Rewards program gives you a way to get more benefits from your spending. But as this program has gone through many changes, it's useful to read up on details and frequently asked questions. If you still want to know more, you can read our guide on the current Woolworths Rewards program or leave us a comment below.

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Amy Bradney-George

Amy is a Senior Writer at finder.com.au with more than 10 years experience covering credit cards, personal finance and various lifestyle topics. When she’s not sharing her knowledge on money matters, Amy spends her time as an actress.

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397 Responses

  1. Default Gravatar
    ElizabethJuly 18, 2017

    I am currently considering applying for a Woolworths Qantas Platinum credit card. I am a member of the Qantas Frequent Flyer Program . Currently I hold a NAB Qantas Platinum One Visa card and a ANZ Frequent Flyer Visa card with an additional, ,American Express card. I may cancel the NAB and ANZ cards as the Qantas points earnings have changed and don’t represent value for money. With regard to the Woolworths Qantas Platinum credit card, I would like to know – does this card allow me to earn QANTAS points on everyday purchases at eg all supermarkets, retail shops such as boutiques, bill payments etc other than just Woolworths supermarkets or associated companies. In other words will I receive points for general spending as has applied with my ANZ and NAB cards in the past. I understand the exceptions to earning points as explained in the literature, I just would like to know the general spending and earning points options for the Woolworths card. Also if my application for a card is accepted, do my points automatically transfer to my Qantas Frequent Flyer account at the end of the account period.

    • Default Gravatar
      JonathanAugust 1, 2017

      Hello Elizabeth,

      Thank you for your inquiry.

      You’ll earn 1 point for every dollar spent in store and online at Woolworths supermarkets, BWS and Caltex Woolworths fuel outlets (excludes Tasmania, Star Mart and Star Shop). You can also earn bonus points with member-only deals and exclusive email offers. Exclusions are purchases of smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, Woolworths Flowers, lottery products and purchases using Caltex Starcard. Please take note that you need to login to woolworths.com.au Select ‘My Account’ in the top right corner, then ‘Woolworths Rewards’ then register your card by entering the 13-digit number on the back, to earn points online.

      As a member of Woolworths Rewards, you earn Woolworths points. You can choose to convert your savings to Qantas Points. If you choose this reward, each $10 Woolworths saving you’ve earned will be converted into 870 Qantas Points and transferred to your Qantas Frequent Flyer account each quarter (15 March, June, September, December). Every 2000 points you earn = $10 Woolworths Dollars = 870 Qantas Points. Please allow up to 7 days for your Qantas Points to appear in your account.

      You can call 1300 10 1234 and select option 1 8am–8pm on weekdays, 9am–5pm on weekends or read T&Cs on their website for more information.

      Hope this helps.

      Cheers,
      Jonathan

  2. Default Gravatar
    GloriaJune 28, 2017

    Hi officers,

    I’ve lived in Queensland and recently moved to Tasmania. Can I still use the Rewards card from Queensland? Thank you.

    • Staff
      DanielleJune 29, 2017Staff

      Hi Gloria,

      Thank you for contacting finder. We are a comparison website and general information service, we’re more than happy to offer general advice.

      Woolworths Rewards isn’t operational in Tasmania. You won’t be able to earn or redeem Woolworths Dollars or find any other benefits in any Tasmanian Woolworths supermarkets or BWS stores. The Woolworths loyalty program in Tasmania is the Frequent Shoppers Club, you may contact them directly for additional information.

      I hope this helps.

      Cheers,
      Danielle

  3. Default Gravatar
    JennyJune 22, 2017

    Hello,

    I forgot to scan my Woolworths Reward card at the checkout and I want to add those points I would have got onto my card.
    What should I do?

    Jenny

    • Staff
      JasonJune 23, 2017Staff

      Hi Jenny,

      Thank you for your enquiry.

      Please get in touch with Woolworths Rewards Contact Centre if you’ve forgotten to scan your Woolworths Rewards card at the checkout counter and would like your points added to your account. Please ensure that you have your receipt details handy.

      Please remember to bring and scan your Woolworths Rewards card every time you shop at Woolworths supermarkets, BWS and Caltex Woolworths fuel outlets to ensure you that you earn points.

      I hope this helps.

      Kind regards,
      Jason

  4. Default Gravatar
    MaryJune 19, 2017

    I already have an ANZ credit card earning Frequent Flyer points. Can I also join the Woolworths Frequent Flyer program and gain points from both?

    • Staff
      ArnoldJune 21, 2017Staff

      Hi Mary,

      Thanks for your inquiry.

      Yes, you can also join Woolworth’s Frequent Flyer program, please note that you will earn points on the card that you use for eligible purchases. So each card will earn different points depending on how often you use them.

      Hope this information helped.

      Cheers,
      Arnold

  5. Default Gravatar
    carolineApril 18, 2017

    How do I change my email address on my everyday rewards card

    • Staff
      AnndyApril 18, 2017Staff

      Hi Caroline,

      Thanks for your question.

      You can change your email address by logging in to your Woolworths Rewards account, then choose ‘My Account’ from the top right corner. From there, click ‘My details’ and amend the information before selecting ‘Update details.’

      Cheers,
      Anndy

  6. Default Gravatar
    RachelMarch 26, 2017

    I have two three woolworths rewards cards some how, can i combine them all into one? All three cards are in my name.

    • Staff
      MayMarch 26, 2017Staff

      Hi Rachel,

      Thank you for your inquiry.

      Please contact Woolworths directly on 1300 10 1234 if you want to combine your 3 Everyday Rewards cards and get only on under your name.

      Cheers,
      May

  7. Default Gravatar
    DianeFebruary 7, 2017

    I have been using a temporary card, can I transfer points on to new permanent card

    • Staff
      MayFebruary 7, 2017Staff

      Hi Diane,

      Thank you for your inquiry.

      Once you register your temporary card, you can keep your points from that card and then you can redeem them using your new permanent card. A temporary card is only valid for six months from the date it’s first scanned, so make sure you register your temporary card quickly so you don’t lose your points.

      To register your temporary card online, please follow these simple steps:

      1. Login to woolworthsrewards.com.au
      2. Select ‘My Account’ in the top-right corner, then ‘Cards & accounts’
      3. Scroll to ‘Order a new card’
      4. Select the card to replace and follow the prompts

      Hope this helps.

      Cheers,
      May

  8. Default Gravatar
    petaJanuary 15, 2017

    Can I use my 10 dollars at bws

    • Staff
      AnndyJanuary 16, 2017Staff

      Hi Peta,

      Thanks for your question.

      Yes, you can use your Woolworths Dollars at BWS and Woolworths supermarkets.

      Cheers,
      Anndy

  9. Default Gravatar
    michelleOctober 15, 2016

    is there a way to find out if there is a 4 cent discount on my card before i go to petrol station?

    • Staff
      AnndyOctober 31, 2016Staff

      Hi Michelle,

      Thanks for your question.

      If you have registered your Woolworths card, you can check the status of stored Fuel Discounts on your card by logging in to your account on Woolworths rewards page or calling their Contact Centre on 1300 10 1234.

      Cheers,
      Anndy

  10. Default Gravatar
    zakiraOctober 5, 2016

    I have already registered my temporary reward card one month ago but still I have not received reward card by post

    • Staff
      AnndyOctober 5, 2016Staff

      Hi Zakira,

      Thanks for reaching out.

      Please note that we are finder.com.au, a financial comparison and information website, not Woolworths.

      You can contact Woolworths directly on 1300 10 1234 to follow up the status of your card.

      Cheers,
      Anndy

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