Everyday questions about Woolworths Rewards

From earning Qantas Points at Woolworths to getting a new membership card or learning about the latest changes to Woolworths Rewards, we've got your answers here.

Commonly asked questions about the Woolworths Rewards program

Whether you want to know how to join Woolworths Rewards, earn Woolworths Rewards points or Qantas Points, we've got it covered. You can also learn how Woolworths credit cards tie into the program, how to manage your account and the difference between Woolworths Rewards and Woolworths Everyday Rewards. Just click one of the buttons below to go to a specific section, or scroll down to find the answers you need.

How can I join Woolworths Rewards?

You can sign up for Woolworths Rewards online via the website, or by calling the customer service team on 1300 10 1234.

To join the program, you'll need to provide your name, email address, postal address and contact number, then verify your account by email. After that, you’ll be provided with a permanent membership card that you can scan to earn and redeem rewards.

I signed up with a temporary card. How can I transfer points onto a new permanent card?

A temporary card is only valid for six months from the date it’s first scanned, so make sure you register your temporary card as soon as possible using the following steps:

1. Go to woolworthsrewards.com.au.
2. Click on "Join" and enter your personal details into the sign up form.
3. Provide your card details under the heading "Now, let's order you a card".
4. Enter your mailing address and click "Join Woolworths Rewards".

This will activate your account so that the points earned on your temporary card are added to your rewards balance. Alternatively, you can order a new card at any time by logging into your account, selecting "My Account in the top-right corner, then "Cards & accounts" and "Order a new card".

If you don't register your temporary card, it will expire after six months and you'll lose the points you've earned. If you're only using a temporary card, you also can't redeem your points for rewards or access any other member benefits until you get your Woolworths Rewards card.

Earning and using Woolworths Rewards points

What are Woolworths points and how do you earn them?

Woolworths points are the reward currency of this program. You earn 1 Woolworths Rewards point per $1 spent on eligible purchases when you shop and scan your Woolworths Rewards card at a participating Woolworths supermarkets, Woolworths online, BWS, Big W and at Caltex Woolworths fuel outlets. Note that you can't earn Woolworths Rewards points in Tasmania, where there is a separate scheme known as Frequent Shoppers Club (FSC).

Find out about frequent flyer and loyalty scheme options in Tasmania

What purchases will earn me Woolworths points?

Most items you buy at Woolworths, BWS, Big W and Caltex Woolworths outlets will earn you 1 point per $1 spent, including your petrol spending and everyday supermarket items. But no points will be earned on smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, lottery products and Woolworths Flowers.

How can I check my Woolworths Rewards balance?

You can view your Woolworths Rewards balance in any of the following ways:

• Log in to your account a woolworthsrewards.com.au. The point balance is displayed on the welcome page and also by clicking on the "Offers" tab.
• Emails from Woolworths Rewards. Woolworths Rewards sends promotion and account summary emails to each member, which often include an up-to-date summary of your points.
• Shopping receipts. After scanning your card and paying for purchases at Woolworths and BWS, the transaction receipt will show your point balance below the payment details (and above any promotional offers).
• Rewards Hub. Selected Woolworths supermarkets now offer a "Rewards Hub" terminal where you can scan your card to check your balance. These terminals also let you change your redemption settings and see personalised offers you can take advantage of while you're shopping.

How can you use Woolworths Rewards points?

When you have earned 2,000 Woolworths Rewards points, they will be converted to 10 Woolworths Dollars. You then have the following reward options:

• Automatic savings. Automatically get $10 off your next shop at a Woolworths supermarket or BWS store when you spend $10 or more on eligible purchases in store or online and scan your card. Note that you won’t be able to get money off your shop through Woolworths Rewards when shopping at Big W or at Caltex Woolworths fuel outlets.
• Bank your points. Save up your points for Christmas. If you choose this option, your points will be banked and then made available to you in increments of 10 Woolworths Dollars on 15 December 2016. For example, if you earn 10,000 points between 1 September and 15 December 2016, you would get 50 Woolworths Dollars (and $50 off your shopping at Woolworths).
• Convert Woolworths Dollars to Qantas Points. You can choose to have the Woolworths Dollars you earn converted to Qantas frequent flyer points. With this option, your points will be saved up in 10 Woolworths Dollar increments and automatically transferred to your Qantas Frequent Flyer membership on 14 December 2018. For reference, 2,000 Woolworths points = 10 Woolworths Dollars = 870 Qantas Points.

What do I do if I’ve lost my Woolworths Rewards card?

If your Woolworths Reward card is lost or stolen, you can order a replacement card online or through the Woolworths Rewards 24/7 phone service on 1300 10 1234.

You can order your replacement card online in the following three steps:

1. Login to woolworthsrewards.com.au using your email address or card number.
2. Select ‘My Account’ and then ‘Cards & accounts’.
3. Follow the prompts to request your replacement card.

Once you’ve ordered your card, it should arrive within 7 days.

Woolworths Rewards and Qantas Frequent Flyer partnership

How does the Woolworths Rewards and Qantas Frequent Flyer partnership work?

In order to redeem Woolworths Rewards points/Woolworths Dollars for Qantas Points, you must be a current Qantas Frequent Flyer member and your Qantas Frequent Flyer membership must be linked to your Woolworths Rewards card.

You can do this by logging in to your Woolworths Rewards account, selecting “My Account” and “Cards & accounts”, then entering your Qantas Frequent Flyer membership details. Alternatively, you can call 1300 10 1234 and select option 1 (8am–8pm on weekdays, 9am–5pm on weekends).

How many Qantas Points can I earn at Woolworths?

You can use this handy calculator to work out the amount of frequent flyer points you'll earn with Woolworths Rewards. Just enter details of how much you usually spend at Woolworths and BWS to see details of your weekly and yearly rewards.

How can I update my Woolworths Rewards preferences to earn Qantas Points?

Your Woolworths Rewards account will be set up for the "automatic savings" option by default. You can change your preferences by following the steps below.

1. Log in to your account at woolworthsrewards.com.au.
2. Select “My Account” followed by “Redemption Settings”.
3. Click on "Convert to Qantas Points" and follow the prompts to update your preferences.

You can also use these steps to change your preference back to earning Woolworths Rewards points, or to bank them up for Christmas.

How often will I get Qantas Points?

If you opt to have your Woolworths Dollars converted to Qantas Points, the points will be transferred on a quarterly basis on the 15th of March, June, September and December. Points may take up to 7 days to show up in your Qantas Frequent Flyer account.

Woolworths Rewards and Woolworths credit cards

Can I earn Woolworths Rewards with a Woolworths credit card?

Yes. Woolworths credit cards can also include your Woolworths Rewards membership barcode on the back, below the signature panel. This means you can simply scan the back of your Woolworths credit card before you pay to earn Woolworths Rewards.

Do Woolworths credit cards offer other rewards?

Woolworths offers two Visa credit cards that earn rewards for account spending anywhere Visa is accepted. The Woolworths Qantas Platinum offers 1 Qantas Point per $1 spent at Woolworths Group stores and 0.5 per $1 spent on other eligible purchases, uncapped.

Meanwhile, the Woolworths Everyday Platinum earns between 1 and 3 credit card points per $1 spent on eligible purchases. These points are automatically converted into Woolworths Shopping Cards every four months, which you can use to pay for shopping at participating Woolworths group stores.

Can I order an additional card for my partner and pool the points in one account?

You can order an additional card using the following steps:

1. Log in at woolworthsrewards.com.au
2. Select “My Account”, then “Cards & accounts”
3. Scroll down to the option for “Order a new card”
4. Select “Additional card” with your rewards card number from the list

Alternatively, you can request an additional card by calling 1300 10 1234 and following the prompts. You’ll then receive an additional card and keytag with the same barcode as your existing rewards card so that all your points go into one account.

My partner and I have separate Woolworths Rewards accounts. Can we combine our points and continue earning rewards in the one account?

No, you can't share or transfer Woolworths Rewards points that are earned on separate accounts. But you could choose one account and order an additional card so that all future rewards are pooled.

Woolworths Rewards does allow you to link other Rewards cards to your account if you want to share fuel discounts. To do this, log in to your account and go to the “Cards & accounts” section then link your cards using their individual details.

I forgot to swipe my Woolworths Rewards card at the checkout. Can I still earn rewards points?

If you’ve forgotten to scan your card and would like your points added to your account, you can email the Woolworths team or visit their website and contact them via live chat. Please ensure you have your receipt details handy.

Are there any other perks?

The Woolworths Rewards program also provides in-store member offers and exclusive, customised bonus points offers, savings on your favourite products and fuel discounts.

What's the difference between Woolworths Rewards and Woolworths Everyday Rewards?

Previously, this rewards program was known as Woolworths Everyday Rewards. But between October 2015 and August 2016, it went through some serious changes. In 2015, Woolworths changed the Everyday Rewards program to Woolworths Rewards. The updated scheme allowed you to get money off your shopping with the supermarket giant by earning Woolworths Dollars on selected items. It also scrapped the option of earning Qantas Points for eligible spending.

Following that change and feedback from customers, Woolworths updated the program again on 31 August 2016. The current program offers 1 point per $1 spent at Woolworths supermarkets, Woolworths online and BWS stores. You then have the option of automatically redeeming points for money off your shopping, saving them up, or converting them to Qantas Points.

How does Woolworths Everyday Rewards compare to Woolworths Rewards?

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What are Woolworths Dollars?

Woolworths Dollars were the currency of the Woolworths Rewards program launched in October 2015. Each Woolworth Dollar was worth AUD$1 off a future spend at participating Woolworths Group stores.

You earned Woolworth Dollars by scanning your card when purchasing selected orange ticket items at Woolworths online, Woolworths supermarkets and BWS stores, excluding Tasmania. When you accumulated 10 Woolworth Dollars, you automatically got $10 off your next transaction in participating stores by scanning your card. As of 31 August 2016, Woolworths Rewards points will be earned on spending and can then be converted into Woolworths Dollars, with 2,000 points equalling 10 Woolworths Dollars.

Is there still a minimum spend to earn Woolworths points?

No. Previously, under the previous Woolworths Everyday Rewards scheme, you had to spend $30 to earn 1 Qantas Point per $1 spent. Following the 31 August 2016 updates, you will earn 1 point per $1 spent at participating Woolworths Group stores.

If you regularly shop at Woolworths and BWS, the Woolworths Rewards program gives you a way to get more benefits from your spending. But as this program has gone through many changes, it's useful to read up on details and frequently asked questions. If you still want to know more, you can read our guide on the current Woolworths Rewards program or leave us a comment below.

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