Whether you want to know how to get a new membership card, earn Qantas Points or find out about changes to Woolworths Rewards, we've got your answers here.
Woolworths Rewards is the loyalty program linked to Woolworths supermarkets. It allows you to earn points for shopping at participating Woolworths supermarkets (including online), BWS and Caltex Wooloworths fuel outlets. You can then use your points to get cash off your next shop or transfer them to the Qantas Frequent Flyer Program.
To help you get the most out of Woolworths Rewards, we've rounded up questions and answers for some of the most common questions. Want to know more about how Woolworths Rewards works? Or how you can redeem Woolworths rewards or Qantas Points? We've got it covered. We also explain how Woolworths credit cards tie into the program, how your account works and the difference between Woolworths Rewards and Woolworths Everyday Rewards so you know exactly what you can get as a member of this program.
Commonly asked questions about the Woolworths Rewards program
How can I join Woolworths Rewards?
You can sign up for Woolworths Rewards online via the website, or by calling the customer service team on 1300 10 1234. Some Woolworths supermarkets also allow you to sign up in-person. You'll need to provide your name, email address, postal address and contact number, then verify your account by email. After that, you’ll be provided with a membership card that you need to scan to earn and redeem rewards.
What are Woolworths points and how do you earn them?
Woolworths points are the reward currency of this program. You earn 1 Woolworths point per eligible $1 spent when you shop and scan your Woolworths Rewards card at a participating Woolworths supermarkets, Woolworths online, BWS and Caltex Woolworths fuel outlets (excluding Tasmania, Star Mart and Star Shop).
What purchases will earn me Woolworths points?
Most items you buy at participating Woolworths, BWS and Woolworths Caltex service stations will earn you 1 point per $1 spent, including your petrol spending and everyday supermarket items. But no points will be earned on smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, lottery products, Woolworths Flowers and purchases using a Caltex Starcard.
Redeeming Woolworths points and Qantas Points
How can you use Woolworths points?
When you have earned 2,000 Woolworths points, they will be converted to 10 Woolworths Dollars. You then have the following reward options:
- Automatic savings. Automatically get $10 off your next shop at a Woolworths supermarket or BWS store when you spend $10 or more on eligible purchases in store or online and scan your card.
- Bank your points. Save up your points for Christmas. If you choose this option, your points will be banked and then made available to you in increments of 10 Woolworths Dollars on 15 December 2016. For example, if you earn 10,000 points between 1 September and 15 December 2016, you would get 50 Woolworths Dollars (and $50 off your shopping at Woolworths).
- Convert Woolworths Dollars to Qantas Points. You can choose to have the Woolworths Dollars you earn converted to Qantas frequent flyer points. With this option, your points will be saved up in 10 Woolworths Dollar increments and automatically transferred to your Qantas Frequent Flyer membership on 15 December 2016. For reference, 2,000 Woolworths points = 10 Woolworths Dollars = 870 Qantas Points.
How many Qantas Points can I earn at Woolworths?
Note that your Woolworths Rewards account will be set up for the automatic savings option by default.
How can I update my Woolworths Rewards preferences?
Select your redemption preference on or after 31 August 2016 using the following steps:
- Log in to your account at woolworthsrewards.com.au
- Select “My Account” followed by “Redemption Settings”
- Follow the prompts to choose your rewards option
How does the Woolworths Rewards and Qantas Frequent Flyer partnership work?
In order to redeem Woolworths points/Woolworths Dollars for Qantas Points, you must be a current Qantas Frequent Flyer member and your Qantas Frequent Flyer membership must be linked to your Woolworths Rewards card. You can do this by logging in to your Woolworths Rewards account, selecting “My Account” and “Cards & accounts”, then entering your Qantas Frequent Flyer membership details. Alternatively, you can call 1300 10 1234 and select option 1 (8am–8pm on weekdays, 9am–5pm on weekends).
How often will I get Qantas Points?
If you opt to have your Woolworths Dollars converted to Qantas Points, the first conversion will happen on 15 December 2016. Points may take up to 7 days to show up in your Qantas Frequent Flyer account. After this, you'll have the option to convert your savings into Qantas Points every three months.
Woolworths Rewards and Woolworths Credit cards
Can I earn Woolworths Rewards with a Woolworths credit card?
Yes. Woolworths credit cards can also include your Woolworths Rewards membership barcode on the back, below the signature panel. This means you can simply scan the back of your Woolworths credit card before you pay to earn Woolworths Rewards.
Do Woolworths credit cards offer other rewards?
Woolworths offers two Visa credit cards that earn rewards for account spending anywhere Visa is accepted. The Woolworths Qantas Platinumoffers 1 Qantas Point per $1 spent for the first $2,500 within a statement cycle. After this, it earns 0.5 point per $1 spent. Meanwhile, the Woolworths Everyday Platinum earns between 1 and 3 points per $1 spent on eligible purchases. These points are automatically converted into Woolworths Money Shopping Cards every four months, which you can use to pay for shopping at participating Woolworths group stores.
Comparison of Woolworths Credit Cards
Rates last updated March 30th, 2017.
- Woolworths Everyday Platinum Credit Card
$50 Woolworths Dollars, BT & annual fee offers have been extended until 31 March 2017.
October 1st, 2016
- Woolworths Qantas Platinum Credit Card
Bonus Qantas Points offer has been changed from 40,000 to 30,000 and is valid until 31 March 2017.
February 23rd, 2017
Questions about Woolworths Rewards accounts
Can I order an additional card for my partner and pool the points in one account?
You can order an additional card using the following steps:
- Log in at woolworthsrewards.com.au
- Select “My Account”, then “Cards & accounts”
- Scroll down to the option for “Order a new card”
- Select “Additional card” with your rewards card number from the list
Alternatively, you can request an additional card by calling 1300 10 1234 and following the prompts. You’ll then receive an additional card and keytag with the same barcode as your existing rewards card so that all your points go into one account.
My partner and I have separate Woolworths Rewards accounts. Can we combine our points and continue earning rewards in the one account?
No, you can't share or transfer Woolworths points that are earned on separate accounts. But you could choose one account and order an additional card so that all future rewards are pooled.
Woolworths Rewards does allow you to link other Rewards cards to your account if you want to share fuel discounts. To do this, log in to your account and go to the “Cards & accounts” section then link your cards using their individual details.
I forgot to swipe my Woolworths Rewards card at the checkout. Can I still earn rewards points?
No. Woolworths Rewards will not provide any points on purchases made without scanning your card, even if you've kept the receipt.
Are there any other perks?
The Woolworths Rewards program also provides in-store member offers and exclusive, customised bonus points offers, savings on your favourite products and fuel discounts.
Is there a minimum spend to earn fuel discounts?
Yes. By spending $30 or more and scanning your rewards card during the transaction, a 4c per litre discount will be loaded on your card for use at participating Caltex Woolworths co-branded fuel outlets. As of 31 August 2016, you can also earn points at Caltex Woolworths fuel outlets (excluding Tasmania, Star Mart and Star Shop) on top of what you get at Woolworths and BWS.Back to top
What's the difference between Woolworths Rewards and Woolworths Everyday Rewards?
Previously, this rewards program was known as Woolworths Everyday Rewards. But between October 2015 and August 2016, it went through some serious changes. In 2015, Woolworths changed the Everyday Rewards program to Woolworths Rewards. The updated scheme allowed you to get money off your shopping with the supermarket giant by earning Woolworths Dollars on selected items. It also scrapped the option of earning Qantas Points for eligible spending.
Following that change and feedback from customers, Woolworths updated the program again on 31 August 2016. The current program offers 1 point per $1 spent at Woolworths supermarkets, Woolworths online, BWS and Caltex Woolworths fuel outlets. You then have the option of automatically redeeming points for money off your shopping, saving them up, or converting them to Qantas Points.
How does Woolworths Everyday Rewards compare to Woolworths Rewards?
|Features||Woolworths Everyday Rewards (Old)||Woolworths Rewards until 31 August 2016||Woolworths Rewards after 31 August 2016|
|Point accumulation system||For every dollar you would spend over $30, you got one bonus Frequent Flyer or Everyday Rewards point.||You earn Woolworth Dollars when you purchase orange ticket products, and each Woolworth Dollar is equal to AUD$1. You automatically get $10 off your next transaction once you’ve accumulated $10 Woolworth Dollars.||You earn 1 point per $1 spent in store and online at Woolworths, BWS and Woolworths Caltex co-branded fuel outlets (excluding Tasmania, Star Mart and Star Shop).|
|Minimum spend||$30||No minimum spend. Every orange ticket item counts towards Woolworth Dollars.||No minimum spend.|
|Redemption of rewards||You had to choose your reward or redemption setting online.||Woolworth Dollars are automatically redeemed for you at checkout, except in future when you can choose to convert them into Qantas points.||Choose between automatic dollars off your shopping, saving up Woolworths Dollars or converting to Qantas points the three options online.|
|Qantas Frequent Flyer points||You would earn one Qantas Frequent Flyer point for each dollar you spent over $30 in one transaction.||Specific members were provided with exclusive offers for earning Qantas Points. Other than that, there was no opportunity to earn Qantas rewards in this version of the program.||Convert your Woolworths Dollars into Qantas points. 10 Woolworths Dollars converts to 870 Qantas points. This conversion will take place on 15 December 2016 and then every three months.|
|Fuel savings||Get a 4c per litre discount on your next fuel purchase when you spend $30 or more in a transaction at a participating Caltex Woolworths co-branded fuel outlet.||same as "Woolworths Rewards until 31 August 2016"|
|Fuel/Qantas tie-up||You earned two Qantas points per litre of fuel purchased at Caltex/Woolworths fuel outlets.||You did not earn Woolworths Dollars at Caltex Woolworths co-branded fuel outlets.||You can earn Woolworths points per $1 spent at participating Caltex Woolworths co-branded fuel outlets (excluding Tasmania, Star Mart and Star Shop).|
|Tasmanian customers||You were not eligible to enrol in Woolworths Everyday Rewards and had to join the Frequent Shopper Club.||You can enrol in Woolworths Rewards to earn fuel discounts, but not Woolworths Dollars or points. You also will not receive any other benefits in any Tasmanian Woolworths supermarkets or BWS stores. Customers in Tasmania can find out more about the Frequent Shoppers Club by emailing firstname.lastname@example.org or contacting Woolworths.||same as "Woolworths Rewards until 31 August 2016"|
What are Woolworths Dollars?
Woolworths Dollars were the currency of the Woolworths Rewards program launched in October 2015. Each Woolworth Dollar was worth AUD$1 off a future spend at participating Woolworths Group stores.
You earned Woolworth Dollars by scanning your card when purchasing selected orange ticket items at Woolworths online, Woolworths supermarkets and BWS stores, excluding Tasmania. When you accumulated 10 Woolworth Dollars, you automatically got $10 off your next transaction in participating stores by scanning your card. As of 31 August 2016, Woolworths points will be earned on spending and can then be converted into Woolworths Dollars, with 2,000 points equalling 10 Woolworths Dollars.
Is there still a minimum spend to earn Woolworths points?
No. Previously, under the previous Woolworths Everyday Rewards scheme, you had to spend $30 to earn 1 Qantas Point per $1 spent. Following the 31 August 2016 updates, you will earn 1 point per $1 spent at participating Woolworths Group stores.
If you regularly shop at Woolworths, BWS and Caltex Woolworths co-branded petrol stations, the Woolworths Rewards program gives you a way to get more benefits from your spending. But as this program has gone through many changes, it's useful to read up on details and frequently asked questions. If you still want to know more, you can read our guide on the current Woolworths Rewards program or leave us a comment below.Back to top