Everyday questions about Woolworths Rewards

From earning Qantas Points at Woolworths to getting a new Woolworths Rewards membership card, we've got your answers here.

Commonly asked questions about the Woolworths Rewards program

Whether you have a question about joining Woolworths Rewards, earning Woolworths Rewards points or Qantas Points, we've got it covered. You can also learn how Woolworths credit cards tie into the program, how to manage your account and the difference between Woolworths Rewards and Woolworths Everyday Rewards. Just click one of the buttons below to go to a specific section, or scroll down to find the answers you need.

Questions about signing up for Woolworths Rewards

I signed up with a temporary card. How can I transfer points onto a new permanent card?

A temporary card is only valid for six months from the date it’s first scanned, so make sure you register your temporary card as soon as possible using the following steps:

1. Go to woolworthsrewards.com.au.
2. Click on "Join" and enter your personal details into the sign up form.
3. Provide your card details under the heading "Now, let's order you a card".
4. Enter your mailing address and click "Join Woolworths Rewards".

This will activate your account so that the points earned on your temporary card are added to your rewards balance. Alternatively, you can order a new card at any time by logging into your account, selecting "My Account in the top-right corner, then "Cards & accounts" and "Order a new card".

If you don't register your temporary card, it will expire after six months and you'll lose the points you've earned. If you're only using a temporary card, you also can't redeem your points for rewards or access any other member benefits until you get your Woolworths Rewards card.

What do I do if I’ve lost my Woolworths Rewards card?

If your Woolworths Reward card is lost or stolen, you can order a replacement card online or through the Woolworths Rewards 24/7 phone service on 1300 10 1234.

You can order your replacement card online in the following three steps:

1. Login to woolworthsrewards.com.au using your email address or card number.
2. Select ‘My Account’ and then ‘Cards & accounts’.
3. Follow the prompts to request your replacement card.

Once you’ve ordered your card, it should arrive within 7 days.

Can I order an additional Woolworths Rewards card for my partner and pool the points in one account?

You can order an additional card using the following steps:

1. Log in at woolworthsrewards.com.au
2. Select “My Account”, then “Cards & accounts”
3. Scroll down to the option for “Order a new card”
4. Select “Additional card” with your rewards card number from the list

Alternatively, you can request an additional card by calling 1300 10 1234 and following the prompts. You’ll then receive an additional card and keytag with the same barcode as your existing rewards card so that all your points go into one account.

Earning and using Woolworths Rewards points

What are Woolworths Rewards points and how do you earn them?

Woolworths Rewards points are the reward currency of this program. You earn 1 point per $1 spent on eligible purchases when you shop and scan your Woolworths Rewards card at a participating Woolworths supermarkets, Woolworths online, BWS, Big W and at Caltex or Caltex Woolworths fuel outlets. Note that you can't earn Woolworths Rewards points in Tasmania, where there is a separate scheme known as Frequent Shoppers Club (FSC).

Find out about frequent flyer and loyalty scheme options in Tasmania

What purchases will earn me Woolworths points?

Most items you buy at Woolworths, BWS, Big W and Caltex Woolworths outlets will earn you 1 point per $1 spent, including your petrol spending and everyday supermarket items. But no points will be earned on smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Carpet Care, lottery products and Woolworths Flowers.

How can I check my Woolworths Rewards balance?

You can view your Woolworths Rewards balance in any of the following ways:

• Log in to your account a woolworthsrewards.com.au. The point balance is displayed on the welcome page and also by clicking on the "Offers" tab.
• Emails from Woolworths Rewards. Woolworths Rewards sends promotion and account summary emails to each member, which often include an up-to-date summary of your points.
• Shopping receipts. After scanning your card and paying for your shopping at Woolworths (or another participating store), the transaction receipt will show your point balance below the payment details (and above any promotional offers).
• Rewards Hub. Selected Woolworths supermarkets now offer a "Rewards Hub" terminal where you can scan your card to check your balance. These terminals also let you change your redemption settings and see personalised offers you can take advantage of while you're shopping.

How can I use Woolworths Rewards points?

Once you have earned 2,000 points, you'll have the following reward options:

• Automatic savings. This is the default reward option, which allows you to automatically get $10 off your next shop at Woolworths supermarket, BWS or Big W when you spend $10 or more on eligible purchases in-store or online and scan your card. Note that you won’t be able to get money off your shop through Woolworths Rewards when shopping at Caltex Woolworths fuel outlets.
• Bank for Christmas. If you choose this option, your points will be banked and then made available to you in increments of $10 Woolworths Dollars between 1 December and 1 January each year. As an example, if you earned 10,000 points between 2 January and 30 November, you would get $50 Woolworths Dollars that you could use over the Christmas holiday season.
• Qantas Points.With this option, every 2,000 points you earn will get you 870 Qantas Points. Note that your Woolworths Rewards points will be automatically transferred to your linked Qantas Frequent Flyer account every quarter (15 March, June, September and December).

How can I change my Woolworths Rewards preferences?

If you want to bank your points up for Christmas or earn Qantas Points instead of getting $10 off an eligible shop, you can log in to your Woolworths Rewards account, click on "My Account" and then select "Redemption settings". From there, you'll be able to choose your preferred reward option, or switch between them.

I forgot to swipe my Woolworths Rewards card at the checkout. Can I still earn rewards points?

If you’ve forgotten to scan your card and would like your points added to your account, you can call the Woolworths Rewards team on 1300 101 234 and ask them to add the base points for a shop. Note that the shop must have been in the previous 7 days and you will need to provide the receipt details along with your Woolworths Rewards account details.

Are there any other perks to joining the Woolworths Rewards program?

The Woolworths Rewards program also provides in-store member offers and exclusive, customised bonus points offers, savings on your favourite products and fuel discounts.

My partner and I have separate Woolworths Rewards accounts. Can we combine our points and continue earning rewards in the one account?

No, you can't share or transfer Woolworths Rewards points that are earned on separate accounts. But you could choose one account and order an additional card so that all future rewards are pooled.

Woolworths Rewards does allow you to link other Rewards cards to your account if you want to share fuel discounts. To do this, log in to your account and go to the “Cards & accounts” section then link your cards using their individual details.

The Woolworths Rewards and Qantas Frequent Flyer partnership

How does the Woolworths Rewards and Qantas Frequent Flyer partnership work?

In order to redeem Woolworths Rewards points/Woolworths Dollars for Qantas Points, you must be a current Qantas Frequent Flyer member and your Qantas Frequent Flyer membership must be linked to your Woolworths Rewards card.

You can do this by logging in to your Woolworths Rewards account, selecting “My Account” and “Cards & accounts”, then entering your Qantas Frequent Flyer membership details. Alternatively, you can call 1300 10 1234 and select option 1 (8am–8pm on weekdays, 9am–5pm on weekends).

How many Qantas Points can I earn at Woolworths?

You can use this handy calculator to work out the amount of frequent flyer points you'll earn with Woolworths Rewards. Just enter details of how much you usually spend at Woolworths, BWS or Caltex Woolworths outlets to see details of your weekly and yearly rewards.

How can I update my Woolworths Rewards preferences to earn Qantas Points?

Your Woolworths Rewards account will be set up for the "automatic savings" option by default. You can change your preferences by following the steps below.

1. Log in to your account at woolworthsrewards.com.au.
2. Select “My Account” followed by “Redemption Settings”.
3. Click on "Convert to Qantas Points" and follow the prompts to update your preferences.

You can also use these steps to change your preference back to earning Woolworths Rewards points, or to bank them up for Christmas.

Woolworths Rewards and Woolworths credit cards

Can I earn Woolworths Rewards with a Woolworths credit card?

A Woolworths credit card can double as your Woolworths Rewards membership card, with your membership barcode printed on the back, near the signature panel. This means you can scan the back of your Woolworths credit card before you pay to earn Woolworths Rewards points at participating stores.

Do Woolworths credit cards offer other rewards?

Woolworths offers two credit cards that points per $1 spent on eligible purchases you make anywhere these cards are accepted. The Woolworths Qantas Platinum offers 1 Qantas Point per $1 spent at Woolworths Group stores and 0.5 per $1 spent on other eligible purchases, uncapped.

Meanwhile, the Woolworths Everyday Platinum earns between 1 and 3 credit card points per $1 spent on eligible purchases. These points are automatically converted into Woolworths Shopping Cards every four months, which you can use to pay for shopping at participating Woolworths group stores.

What's the difference between Woolworths Rewards and Woolworths Everyday Rewards?

Previously, this rewards program was known as Woolworths Everyday Rewards. But between October 2015 and August 2016, it went through some serious changes. In 2015, Woolworths changed the Everyday Rewards program to Woolworths Rewards. The updated scheme allowed you to get money off your shopping with the supermarket giant by earning Woolworths Dollars on selected items. It also scrapped the option of earning Qantas Points for eligible spending.

Following that change and feedback from customers, Woolworths updated the program again on 31 August 2016. The current program offers 1 point per $1 spent at Woolworths, BWS, Big W and at participating Caltex or Caltex Woolworths fuel outlets. You then have the option of automatically redeeming points for money off your shopping, saving them up, or converting them to Qantas Points.

How does Woolworths Everyday Rewards compare to Woolworths Rewards?

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What are Woolworths Dollars?

Woolworths Dollars were the currency of the Woolworths Rewards program launched in October 2015. Each Woolworth Dollar was worth AUD$1 off a future spend at participating Woolworths Group stores.

You earned Woolworth Dollars by scanning your card when purchasing selected orange ticket items at Woolworths online, Woolworths supermarkets and BWS stores, excluding Tasmania. When you accumulated 10 Woolworth Dollars, you automatically got $10 off your next transaction in participating stores by scanning your card. As of 31 August 2016, Woolworths Rewards points will be earned on spending and can then be converted into Woolworths Dollars, with 2,000 points equalling 10 Woolworths Dollars.

Is there still a minimum spend to earn Woolworths points?

No. Previously, under the previous Woolworths Everyday Rewards scheme, you had to spend $30 to earn 1 Qantas Point per $1 spent. Following the 31 August 2016 updates, you will earn 1 point per $1 spent at participating Woolworths Group stores.

If you regularly shop at Woolworths, BWS, Big W or Caltex Woolworths fuel outlets, the Woolworths Rewards program gives you a way to get more benefits from your spending. But as this program has gone through many changes, it's useful to read up on details and frequently asked questions. If you still want to know more, you can read our guide on the current Woolworths Rewards program or leave us a comment below.

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