Ever had trouble getting in touch with your health fund?

Richard Laycock 10 April 2017

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Find out which is Australia's most accessible health fund.

Have you ever had trouble getting a hold of your health fund? Health insurance is one of the more complicated insurance products available in Australia. That means being able to get answers when you want them is very important, which is why finder.com.au decided to look into which health fund offered the most communication channels to its members.

We graded private health insurance funds in Australia to get an accessibility score. We looked at whether they had a physical location where members could go to ask questions, how many physical locations they had and the amount of states these funds had retail centres. We also looked at if the fund had a phone contact centre, a mobile app, live chat facilities and whether their website was optimised for the web.

No matter whether you like looking online for answers or prefer the human touch, Medibank came out on top due to its abundance of retail centres across Australia. Bupa was not far behind Medibank and was also leveraged by its retail centres and web chat facilities.

CUA Health beat out two of the "big four" to secure their spot which boasted a mobile app, contact centres and a number of physical branch locations across most states and territories, serving a relatively small member base.

Rounding out the top five were NIB and HCF.

Australia’s top 13 most accessible health funds

RankFund
1Medibank Private
2Bupa
3CUA Health
4NIB
5HCF
6CBHS*
7 (joint)St.Lukes Health
7 (joint)Queensland Country Health Fund
8 (joint)Health Care Insurance
8 (joint)Phoenix Health Fund
8 (joint)TUH*
8 (joint)Doctors' Health Fund*
8 (joint)Teachers Health Fund*

* Restricted fund

If you're looking to move funds, check out which health insurers are offering the best deals to new members joining in April.

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