
Get exclusive money-saving offers and guides
Straight to your inbox
We’re reader-supported and may be paid when you visit links to partner sites. We don’t compare all products in the market, but we’re working on it!
Explained in further detail below, if you live in the south west, your power will be supplied by Synergy. If you live anywhere else in Western Australia, you will have to purchase energy from Horizon. Both providers will charge a set supply charge per day just to have you hooked up to the grid.
Horizon Energy uses a fixed price A2 tariff for all residential properties. This means you will pay a flat amount per unit of power you use.
If your building is part residential and part business, you may be subject to a K2 tariff, which changes the rate depending on how much electricity you've already used that day.
Synergy customers in Perth and the south west have access to two different tariff structures: a fixed rate or time of use.
The fixed rate tariff is the same system as that offered by Horizon, where you pay a set amount for every unit of power you use.
Under the time of rate tariff, the day is split up into three periods:
Currently, Synergy's peak rates are nearly double the fixed rate, meaning that a time of use tariff may only be worth it if you use a great majority of your power during off-peak periods.
Although there is no 'best' retailer, to give you a general guide, here are 4 top electricity and gas retailers by complaints percentage.
Retailer | Number of customers | Number of complaints | Complaints as a proportion of customers |
---|---|---|---|
Origin Energy | 1,831,948 | 26,598 | 1% |
AGL | 1,390,017 | 41,703 | 3% |
Alinta Energy | 352,679 | 13,782 | 4% |
Simply Energy | 133,318 | 9,627 | 7% |
Source: AER, Annual retail markets report 2019-20 (Table 2.1 & 5.2). We looked at complaints to the 4 electricity retailers in West Australia (by customers) and ranked them by the smallest proportion of complaints to a retailers' total customers. If you want a better idea of who the best energy provider is in Australia overall, check out our picks.
Variable rate natural gas billed every 2 months with no lock-in contract. You can get a discount on your total bill so long as you pay by direct debit, with a benefit period of 12 months.
Get variable rate natural gas, billed quarterly and with flexible payment methods. This plan involves a guaranteed discount on your usage charges with a benefit period of 1 year. You must sign up online to access this plan.
This plan provides natural gas at a variable rate with bills delivered quarterly. There's no lock-in contract, but you do have to pay by direct debit, have a smart meter, and agree to purely online billing and communications. There is a guaranteed discount attached with a 12 month benefit period.
Billed monthly, this plan offers natural gas on a variable rate with a guaranteed discount on your total usage charge for a period of 2 years. Signing up to this plan requires you to agree to pay only by direct debit and receive all your bills and communications online.
Note: Plan information last checked on July 2020.
The energy market in Western Australia is divided into two regions, each of which has its own set of regulations. While there are a number of electricity retailers in the state, most residential customers are limited to a single provider.
Electricity prices in Western Australia are regulated by the state government and gas prices are regulated in the major metropolitan areas. How much you pay for your electricity in Western Australia depends largely on where you live.
Most people in Perth fall into the South West Interconnected System (SWIS). There are non-contestable customers and contestable customers.
Contestable customers can choose their energy retailer if they use more than 50 megawatt-hours of electricity per year. These customers can potentially negotiate lower rates than set by the government. However, this mostly applies to businesses.
Non-contestable customers (less than 50 megawatt-hours of electricity use per year) are supplied by Synergy.
The average household only consumes around six megawatt-hours of electricity per year, which means almost all residential customers are considered non-contestable.
Western Australian residents in the SWIS that use more than 50 megawatt-hours per year are able to choose their electricity retailer.
For customers outside the SWIS, Horizon Power is the only retail electricity provider.
The following energy retailers operate in Western Australia:
Provider | ⚡ Electricity | ♨️ Gas | ☀️ Solar |
---|---|---|---|
Synergy | ✅ | ✅ | ✅ |
Horizon Power | ✅ | ❌ | ✅ |
AGL | ❌ | ✅ | ❌ |
Kleenheat | ✅* | ✅ | ❌ |
Alinta | ✅ | ✅ | ✅ |
Origin Energy | ❌ | ✅ | ❌ |
Simply Energy | ❌ | ✅ | ❌ |
Perth Energy | ✅* | ✅ | ✅ |
*Only for those who are in Perth and use more than 50mWh of electricity
An energy rebate is a certain amount of money you get back on your energy bill. You can only access most energy rebates if you fulfill a certain requirement, like being a valid concession card holder.
The rebate will be paid either as a flat sum or a percentage of your overall energy bill. Western Australian residents may be eligible for the following energy discounts:
If you want to see what energy rebates exist in Western Australia and if you're eligible, our guide to energy rebates and concessions has more information under the Western Australia section.
In Western Australia, power usage is divided into three periods: peak, off-peak, and shoulder. Time-of-use tariffs will have different rates for each period, while single rate plans treat all your usage as peak period consumption.
Time-of-use tariffs are only available on certain plans in the southwest of WA. They don't exist for regional power customers.
To read your meter, you might choose to have a technician read it, or do it yourself. A technician read is straightforward: all you need to do is make sure they can access your meter. Alternatively, you may choose to read it yourself, either because you prefer to or because you live in a hard-to-access area.
Reading your meter yourself requires a bit of safety. Check your meter and its meter housing for any damage from animals and water, or any visibly burned or melted parts. The meter-reading method depends on your meter type, which is also explained in our meter reading guide in more detail.
According to Western Australian regulations, you must receive your bill:
If you've had to receive a reminder for payment on your last three bills, the retailer has the right to send you bills more frequently than once a month.
Moving house involves transferring your energy account from one property to another. You'll need to switch off the lights at the old place and make sure there's power being supplied to the new. Here are a couple of ways to make the switch:
In Western Australia, there is only a single electricity or gas distributor depending on where you live. Here are the connection and disconnection fees for energy:
Distributor | Connection fee | Disconnection fee |
---|---|---|
Western Power (electricity) | $31.10 | $31.10 |
Atco Gas Australia (natural gas) | $29.71 | $54.64 |
If you're a contestable customer or business owner in the SWIS, switching energy providers is relatively simple. All you have to do is find a new energy provider and contact the new provider to arrange the switch.
How to switch energy providers
Want to know if your business is paying too much for energy? We've analysed bills for power from SMEs across Australia.
Finder's submission in response to the Inquiry into Future Directions for the Consumer Data Right.
Switching electricity plans should be easy. Find out what to consider in choosing the best energy plan to switch to in our guide.
How to get started with solar panels in Adelaide.
Joining the solar panel revolution starts with a simple quote.
Interested in buying local? Here’s who owns the energy companies you see in Australia.
Take advantage of fixed rate electricity and gas for your company with Energy Australia’s Total Plan Business.
Find out who your electricity distributor is based on where you live.
Find out who your electricity distributor is in Victoria.
Compare internet from over 50 providers in our broadband engine.
Check out our select picks of the best plans available.
Mobile broadband is fast becoming a viable alternative to fixed line.
Get an NBN connection on a budget with our curated list of plans.
How is it that I used less power this bill compared to the last bill and yet my bill is double to the first. I am with Synergy.
Hi Peter,
Thanks for leaving a question on finder.
I suggest that you clarify this directly with Synergy to get a direct answer as we do not represent any of the providers on our page.
Please send me a message if you need anything else. :)
Cheers,
Joel
Why do we have to pay a supply charge of over $50.00 isn’t this amount a bit over the top.
Hi Ian,
Thanks for your question.
I would like to confirm, are you referring to usage charge? Usage charge is the additional charge that depends on how much power you actually use and it is measured in cents per kilowatt hour (c/kWh). It is sometimes called a ‘variable charge’ or ‘consumption charge’ and will vary from month to month. If your consumptions is low, the charges may be lower than $50.
You may have to directly reach out to your provider to confirm their rate for usage charges.
Cheers,
Anndy
I was told that if I switch to Kleenheat because you were recommended to me or I have been referred by a kleenheat customer that I will receive an ongoing 20% discount on my bills, is that correct ?
Hi F Latham,
Thanks for your inquiry.
You maybe eligible for the 20% discount. For confirmation, It would be best to speak with Kleenheat directly you may contact them here 13 13 51 and 13 13 52
Hope this information helped.
Cheers,
Arnold
I am a resident in Perth WA. What alternatives are there for residential electricity providers, outside of Synergy? Is synergy only option? Am looking for cheaper alternatives.
Hi Tanya,
Thanks for your inquiry.
There is also Horizon Power. Owned by the Western Australian state government, Horizon Power provides energy to residential customers outside the SWIS. Horizon Power is active in creating a more environmentally friendly energy network and is working to generate more power from renewables and create a more efficient state.
Cheers,
Rench
Can you have pay-as-you-go system in your gas and electrical bills, like the one they have in London?
Hi Bockarie!
I’m afraid we don’t have a list of providers who have a pay-as-you-go system. However, what I can advise is for you to check our list of energy and gas suppliers. Check and compare your options using our comparison table. Once you have found a provider that interests you, you can then get in touch with them directly to ask them whether they have the feature you’re looking for or not.
Hope this helps.
Cheers,
Jonathan