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Gas and electricity plans in WA

Most residential customers in Western Australia can choose their gas provider, but not their electricity provider.

Updated . What changed?

Fact checked
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Quick facts about energy providers in Western Australia

  • Western Australia is split into two main regions, dividing the South West Interconnected System (SWIS) with the rest of the state.
  • The energy market in Western Australia has not been fully deregulated and operates differently in the two regions.
  • Most residential electricity customers are limited to a single electricity provider, Synergy.
  • Many residents are able to choose their gas provider.

Compare gas and electricity providers in Western Australia

Name Product Electricity availability Gas availability Billing Green rating More details Details
Origin
NSW
VIC
QLD
SA
ACT
NSW
VIC
QLD
SA
ACT
WA
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
No exit fees or lock-in contracts on most of their market offerings.Go to site
More info
No exit fees or lock-in contracts on most of their market offerings.
AGL
AGL
NSW
VIC
QLD
SA
NSW
VIC
QLD
SA
WA
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
Go to site
More info
Simply Energy
NSW
VIC
QLD
SA
NSW
VIC
SA
WA
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
More info
Kleenheat
NT
WA
Monthly billing
Credit card fees
N/A

Green options

Billing

Monthly billing
Credit card fees
More info
Synergy
WA
WA
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
More info
Alinta
NSW
VIC
QLD
SA
NSW
VIC
SA
WA
Monthly billing

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Enquire now
More info
Perth Energy
Perth Energy
WA
WA
Monthly billing
Credit card fees
N/A

Green options

Solar

Billing

Monthly billing
Credit card fees
More info
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Compare up to 4 providers

Name Product Electricity availability Gas availability Billing Green rating More details Details
Synergy
WA
WA
Monthly billing
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

GreenPower
Solar

Billing

Monthly billing
Credit card fees
More info
Horizon Power
WA
Credit card fees

Green Electricity Guide rating

Green Electricity Guide rating

Green options

Solar

Billing

Credit card fees
More info
Perth Energy
Perth Energy
WA
WA
Monthly billing
Credit card fees
N/A

Green options

Solar

Billing

Monthly billing
Credit card fees
More info
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Compare up to 4 providers

WA's coronavirus COVID-19 stimulus package (Updated March 2020)

As part of the WA Government's recent $607 million stimulus package in response to COVID-19 (coronavirus), there will be freezes on energy price increases, which were expected to rise with inflation. Many household bills will not increase for people in Western Australia. This includes electricity charges and water charges.

Plus, if you receive the Energy Assistance Payment (EAP) in WA, it will be doubled from $300 to $600. If you're a Synergy or Horizon Power

customer, the EAP is divided into daily amounts and credited to your electricity bill. You should be eligible for the Energy Assistance Payment. If you receive a payment like the Disability Support Pension, Farm Household Allowance or Newstart Allowance.

Energy prices in Western Australia

Explained in further detail below, if you live in the south west, your power will be supplied by Synergy. If you live anywhere else in Western Australia, you will have to purchase energy from Horizon. Both providers will charge a set supply charge per day just to have you hooked up to the grid.

Horizon

Horizon Energy uses a fixed price A2 tariff for all residential properties. This means you will pay a flat amount per unit of power you use.

If your building is part residential and part business, you may be subject to a K2 tariff, which changes the rate depending on how much electricity you've already used that day.

Synergy

Synergy customers in Perth and the south west have access to two different tariff structures: a fixed rate or time of use.

The fixed rate tariff is the same system as that offered by Horizon, where you pay a set amount for every unit of power you use.

Under the time of rate tariff, the day is split up into three periods:

  • Peak. 3pm–9pm weekdays, when most households are using power.
  • Off-peak. 9pm–7am all week, when households are using the least electricity.
  • Shoulder. All other times.
What tariff type should I go for?

Currently, Synergy's peak rates are nearly double the fixed rate, meaning that a time of use tariff may only be worth it if you use a great majority of your power during off-peak periods.

Plans from main providers in WA: What's on offer?

AGL - Set and Forget

Variable rate natural gas billed every 2 months with no lock-in contract. You can get a discount on your total bill so long as you pay by direct debit, with a benefit period of 12 months.

Alinta - Fair +Go 35

Get variable rate natural gas, billed quarterly and with flexible payment methods. This plan involves a guaranteed discount on your usage charges with a benefit period of 1 year. You must sign up online to access this plan.

Origin - Max Saver Usage

This plan provides natural gas at a variable rate with bills delivered quarterly. There's no lock-in contract, but you do have to pay by direct debit, have a smart meter, and agree to purely online billing and communications. There is a guaranteed discount attached with a 12 month benefit period.

Kleenheat - Monthly Energiser

Billed monthly, this plan offers natural gas on a variable rate with a guaranteed discount on your total usage charge for a period of 2 years. Signing up to this plan requires you to agree to pay only by direct debit and receive all your bills and communications online.

Note: Plan information last checked on July 2020.

How does the energy market work in Western Australia?

The energy market in Western Australia is divided into two regions, each of which has its own set of regulations. While there are a number of electricity retailers in the state, most residential customers are limited to a single provider.

Electricity prices in Western Australia are regulated by the state government and gas prices are regulated in the major metropolitan areas. How much you pay for your electricity in Western Australia depends largely on where you live.

Region 1: South West Interconnected System

Most people in Perth fall into the South West Interconnected System (SWIS). There are non-contestable customers and contestable customers.

Contestable customers can choose their energy retailer if they use more than 50 megawatt-hours of electricity per year. These customers can potentially negotiate lower rates than set by the government. However, this mostly applies to businesses.

Non-contestable customers (less than 50 megawatt-hours of electricity use per year) are supplied by Synergy.

The average household only consumes around six megawatt-hours of electricity per year, which means almost all residential customers are considered non-contestable.

Western Australian residents in the SWIS that use more than 50 megawatt-hours per year are able to choose their electricity retailer.

Region 2: Regional Western Australia

For customers outside the SWIS, Horizon Power is the only retail electricity provider.

Western Australia energy retailers

The following energy retailers operate in Western Australia:

Provider⚑ Electricity♨️ Gasβ˜€οΈ Solar
Synergyβœ…βœ…βœ…
Horizon Powerβœ…βŒβœ…
AGLβŒβœ…βŒ
Kleenheatβœ…*βœ…βŒ
Alintaβœ…βœ…βœ…
Origin EnergyβŒβœ…βŒ
Simply EnergyβŒβœ…βŒ
Perth Energyβœ…*βœ…βœ…

*Only for those who are in Perth and use more than 50mWh of electricity

How much is the energy rebate in WA?

An energy rebate is a certain amount of money you get back on your energy bill. You can only access most energy rebates if you fulfill a certain requirement, like being a valid concession card holder.

The rebate will be paid either as a flat sum or a percentage of your overall energy bill. Western Australian residents may be eligible for the following energy discounts:

  • Energy Concession Extension Scheme (ECES)
  • Hardship Utility Grant Scheme (HUGS)

If you want to see what energy rebates exist in Western Australia and if you're eligible, our guide to energy rebates and concessions has more information under the Western Australia section.

When are off-peak and on-peak periods in WA?

In Western Australia, power usage is divided into three periods: peak, off-peak, and shoulder. Time-of-use tariffs will have different rates for each period, while single rate plans treat all your usage as peak period consumption.

  • Peak. 3pm - 9pm weekdays. This is the time of highest demand and has the highest usage rates.
  • Off-peak. 9pm - 7am every day. During off-peak periods, consumption across the state is lowest, so prices are low, too.
  • Shoulder. All other periods (7am - 3pm weekdays, 7am - 9pm weekends). Intermediate period between peak and off-peak, with rates that usually fall somewhere between the two.

Time-of-use tariffs are only available on certain plans in the southwest of WA. They don't exist for regional power customers.

How to read a meter in WA

To read your meter, you might choose to have a technician read it, or do it yourself. A technician read is straightforward: all you need to do is make sure they can access your meter. Alternatively, you may choose to read it yourself, either because you prefer to or because you live in a hard-to-access area.

Reading your meter yourself requires a bit of safety. Check your meter and its meter housing for any damage from animals and water, or any visibly burned or melted parts. The meter-reading method depends on your meter type, which is also explained in our meter reading guide in more detail.

  • Smart meter. A smart meter will record usage automatically about every half hour. Manual readings of smart meters are impossible, and you'll have to visit your retailer's page to check a usage chart.
  • Clock face meter. Write down the number on each clock face from left to right. If the dial is in between two numbers, choose the lower. Ignore the dial labelled 1/10. Your usage will be your meter reading minus your previous bill's meter reading.
  • Electronic meter. The "display" button will show your usage or cycle through several readings. Write down all the values your meter displays.

How often will you get your bill?

According to Western Australian regulations, you must receive your bill:

  • For electricity, at least once every three months. Some retailers may send it monthly or allow you to opt in to monthly billing.
  • For gas, at least once every 105 days. Once again, your retailer may choose to send it more frequently than this.

If you've had to receive a reminder for payment on your last three bills, the retailer has the right to send you bills more frequently than once a month.

How do you connect electricity in WA?

Moving house involves transferring your energy account from one property to another. You'll need to switch off the lights at the old place and make sure there's power being supplied to the new. Here are a couple of ways to make the switch:

  • Use your retailer. If you're in the southwest of Western Australia, you can contact Synergy and let them know you're moving. They'll sort it all out for you. In regional WA, contact Horizon Power, instead.
  • Get your agent or landlord to do it. If you rent a place, your landlord may be responsible for the energy account at the property. You should sit down and go through the details with your landlord, and they'll get it all sorted with the energy distributor.

In Western Australia, there is only a single electricity or gas distributor depending on where you live. Here are the connection and disconnection fees for energy:

DistributorConnection feeDisconnection fee
Western Power (electricity)$31.10$31.10
Atco Gas Australia (natural gas)$29.71$54.64

How to switch energy providers in Western Australia

If you're a contestable customer or business owner in the SWIS, switching energy providers is relatively simple. All you have to do is find a new energy provider and contact the new provider to arrange the switch.

How to switch energy providers

Frequently asked questions about energy in Western Australia


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10 Responses

  1. Default Gravatar
    PeterNovember 14, 2018

    How is it that I used less power this bill compared to the last bill and yet my bill is double to the first. I am with Synergy.

    • Default Gravatar
      JoelNovember 14, 2018

      Hi Peter,

      Thanks for leaving a question on finder.

      I suggest that you clarify this directly with Synergy to get a direct answer as we do not represent any of the providers on our page.

      Please send me a message if you need anything else. :)

      Cheers,
      Joel

  2. Default Gravatar
    IanDecember 5, 2017

    Why do we have to pay a supply charge of over $50.00 isn’t this amount a bit over the top.

    • Avatarfinder Customer Care
      DeeDecember 5, 2017Staff

      Hi Ian,

      Thanks for your question.

      I would like to confirm, are you referring to usage charge? Usage charge is the additional charge that depends on how much power you actually use and it is measured in cents per kilowatt hour (c/kWh). It is sometimes called a β€˜variable charge’ or β€˜consumption charge’ and will vary from month to month. If your consumptions is low, the charges may be lower than $50.

      You may have to directly reach out to your provider to confirm their rate for usage charges.

      Cheers,
      Anndy

  3. Default Gravatar
    FMLAugust 7, 2017

    I was told that if I switch to Kleenheat because you were recommended to me or I have been referred by a kleenheat customer that I will receive an ongoing 20% discount on my bills, is that correct ?

    • Default Gravatar
      ArnoldAugust 7, 2017

      Hi F Latham,

      Thanks for your inquiry.

      You maybe eligible for the 20% discount. For confirmation, It would be best to speak with Kleenheat directly you may contact them here 13 13 51 and 13 13 52

      Hope this information helped.

      Cheers,
      Arnold

  4. Default Gravatar
    TanyaJuly 19, 2017

    I am a resident in Perth WA. What alternatives are there for residential electricity providers, outside of Synergy? Is synergy only option? Am looking for cheaper alternatives.

    • Avatarfinder Customer Care
      RenchJuly 23, 2017Staff

      Hi Tanya,

      Thanks for your inquiry.

      There is also Horizon Power. Owned by the Western Australian state government, Horizon Power provides energy to residential customers outside the SWIS. Horizon Power is active in creating a more environmentally friendly energy network and is working to generate more power from renewables and create a more efficient state.

      Cheers,
      Rench

  5. Default Gravatar
    BockarieJune 19, 2017

    Can you have pay-as-you-go system in your gas and electrical bills, like the one they have in London?

    • Default Gravatar
      JonathanJune 20, 2017

      Hi Bockarie!

      You can shop around with our list of energy and gas suppliers on this page.

      You may also leave your information on the Enquiry Form on the same page, so that an energy broker will discuss your options.

      Hope this helps.

      Cheers,
      Jonathan

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