Emergency contacts for home insurance

Here's a list of home insurance providers to help start your claims process.

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As the bushfire season continues, more and more Australian properties are being destroyed by fire. If your home has been affected by the bushfires (and you're in a safe position to do so), it's essential you contact your home insurance provider to see what your options are.

Here at Finder, we've rounded up a list of home insurers with details on their emergency contact number, how to lodge a claim and what kind of things are required. This list is not exhaustive and we'll keep updating. This should help you start the claims process, so that you can get back on your feet quickly.



1300 Insurance

Contact number: 1300 467 872

How to make a claim: If you purchased the insurance on or after 18 November 2017, it is underwritten by Allianz. It's best to submit a claim online, but you can also use the above telephone number if you prefer.

If you purchased the insurance before this date, you can simply lodge a claim via the above telephone number. Before calling, it's recommended you have your policy number with you as well as any details on the incident.


AAMI

Contact number: 13 22 44

How to make a claim: Claims regarding the recent bushfires can be made online or via the above telephone number. Before doing so, you will need your policy number, details about what happened, any photos or documents related to the claim and details of any other people involved.


Allianz

Contact number: 13 10 13

How to make a claim: Claims can be made online or via the above telephone number. While it's not required, completing the online form is quicker if you have information about the incident (the date and details of the damage) and any supporting documents or images.


ANZ

Contact number: 13 16 14

How to make a claim: Lodging a claim can be done online or via the phone. Before doing so, you will need your policy number and details regarding the incident.


APIA

Contact number: 13 50 50

How to make a claim: If you've been affected by the recent bushfires, you can create a claim online or via the above telephone. Before starting, you will require your policy number, details on the event and any related photos or documents.


Assetinsure

Contact number: +61 2 9251 8055

How to make a claim: To create a claim, you can either call the telephone number or send an email to claims@assetinsure.com.au. You will need to provide details surrounding the incident, that way all relative aspects can be effectively addressed.


Aussie

Contact number: 1300 44 55 66

How to make a claim: Before you make a claim online, Aussie encourages telephoning the above number to discuss your individual circumstances. They can then assist and point you in the right direction. Alternatively, you can get in touch with an Aussie broker.


Australian Seniors Insurance Agency

Contact number: 13 13 43

How to make a claim: You can lodge a claim online or via telephone. It's required you log in to your Home, Contents and Landlords Insurance Account to start your claim. If you don't have an account, you can easily register online. It's recommended you gather as much information as you can, including photos of the damage.


Australian Unity

Contact number: 1300 130 935 (for Allianz customers) or 1300 028 830 (for QBE customers)

How to make a claim: Australian Unity works with both Allianz and QBE for home and contents insurance. If you have been affected by the bushfires, you can make a claim 24/7 through either provider. Allianz customers can call 1300 130 935 and select option 5 to make a claim, while QBE customers can call 1300 028 830 and select option 3.


Australia Post

Contact number: 1300 885 996

How to make a claim: You can create a claim either online or with the 24/7 hotline number listed above. Before doing so, it's recommended you have your policy number handy as well as any details on the damage, such as what happened and when it happened.


Bank of Melbourne

Contact number: 1300 020 266

How to make a claim: While you can make a claim online, those in need of emergency assistance should call the above number as soon as possible. To lodge your claim, have your personal details and policy number handy. You will also need to provide as much detail as you can about the incident and the extent of the damage. Photographs that support your claim will also help to push things along quicker if you are able to safely procure them.


BankSA

Contact number: 1300 656 345

How to make a claim: If your home has been affected by the bushfires, you can call the above number for 24/7 assistance. You will need your personal details and policy number, details of the event (e.g. the date the incident occurred, what happened and what was damaged) and photos or other supporting documentation (if possible).

You can also submit your claim online, though the process will take longer. BankSA urges anyone in need of emergency assistance to call the hotline instead.


Bankwest

Contact number: 13 24 23

How to make a claim: If you need to make a claim, you can do so either over the phone or online. You will need your policyholder details along with your personal details and details of the damage.

Emergency accommodation can also be organised when you call the above number.


Bendigo Bank

Contact number: 13 24 80

How to make a claim: If your home is damaged or lost, you can call the above phone number to make a claim or receive advice. To speed up the claims process, it helps to have your policy number, the details of the incident, photographs and other documentation on hand.

You may also be eligible for further support if you are a home loan or credit card customer. Under an Assistance Package for customers affected by bushfire, home loan customers can apply for relief on loans for up to three months while credit card customers can apply for an emergency credit card limit increase.


Budget Direct

Contact number: 1800 069 336

How to make a claim: To lodge a claim you will need to collect all required information including your policy number, details of the damage, any photos of the damage or loss, any damage reports (e.g. from tradesmen) and evidence of ownership of content (receipts, photos, etc). From there, you can either lodge a claim online or by phone.


Bupa

Contact number: 132 480

How to make a claim: The above phone line is open 24/7 so that a specialist can help you through the claims process. Before making a claim, it helps to have your policy number, contact details and photos of the damage. Bupa also recommends keeping any damaged items for inspection and making your claim as soon as possible.


Catholic Church Insurance (CCI)

Contact number: 1300 655 001

How to make a claim: Claims can be lodged online, but you can also call the above telephone number for support. Before doing so, you should have your policy or client number available, as well as the name of the insured and a detailed description of the incident.


CGU

Contact number: 13 24 80

How to make a claim: To lodge a claim, call the above telephone number - it's available 24/7. They usually ask for your personal details, policy number, details on the incident and photos of the damage.


Chubb

Contact number: 1800 815 675

How to make a claim: Before making a claim, you will need your policy number, the date the incident took place, a brief description of the incident, EFT details and any supporting claim documentation (e.g. photographs). You will then need to call Chubb to submit your claim.


CIL

Contact number: 1800 112 481

How to make a claim: To lodge a claim, you'll need to jump online on their website. If you need assistance in the process, you can call the above telephone number. To help the process, you will need to have your policy number ready. If you can't find it, they can help you track it as long as you have access to your email.


Coles Insurance

Contact number: 1300 265 374

How to make a claim: It's best to process any claims online. You will need your policy number (if you have it available), details on the incident and damage as well as any photos or relevant documents you may have. If you don't have them at this stage, you can upload these later.


CHU

Contact number: 1300 361 263

How to make a claim: To lodge a claim, you can contact the CHU team via the above telephone number or make a claim online. You will need to have some information handy such as your policy number and details of the incident.


CommInsure

Contact number: 13 24 23

How to make a claim: A claim can be lodged online or via the above telephone number. It's recommended you prepare by checking your certificate of insurance to see what and how much you're covered for. You should also have your policy and personal details ready as well as details on the damage, receipts and/or photos.


CUA

Contact number: 1300 555 030

How to make a claim: The quickest way to make your claim is to call the above number and speak to a consultant at any time. You will need information about the incident, such as the date and the extent of the damage as well as any photographs (if possible). You can also submit your claim online.


Defence Service Homes Insurance (DSH)

Contact number: 1300 552 662

How to make a claim: If you need to lodge a claim, call the above telephone number as it's best in a case of emergency. If you prefer, you may also fill out an online form and/or email dsh@dva.gov.au with your name, policy number and brief details of the damage.


Elders

Contact number: 13 56 22

How to make a claim: To lodge a claim with Elders, contact your local insurance agent immediately. If you don't know your policy details, they can find it for you. If you're in urgent need of 'make safe' repairs, temporary accommodation or emergency cash payments, please contact us straight away.

To find your local agent, jump onto the website or call the above telephone number.


GIO

Contact number: 13 10 10

How to make a claim: Claims can be made 24/7 both online and by phone. Before you make your claim, you will need to have details about what happened, any photos or documentation related to the claim and your policy number. If you do not know your policy number, you can simply provide your personal details to have it located for you.


Guild Insurance

Contact number: 1800 810 213

How to make a claim: Claims can be lodged online. Before doing so, you will need your policy number, a detailed account of the event and an estimate of the loss or damage.


HBF

Contact number: 1300 559 867

How to make a claim: The easiest way to lodge a claim is to call the above number and speak to a specialist. To move things along as quickly as possible, it helps to have your personal information, details of the incident and extent of the damage and any evidence handy. The hotline is operational 24/7.


Hollard

Contact number: 9253 6600

How to make a claim: To submit a claim through Hollard Insurance, you will need to jump online. The process requires you to have your policy number with you, as well as any other relevant details on the incident.


HSBC

Contact number: 1300 309 388

How to make a claim: If you have been affected by the bushfires, HSBC advises calling the above phone number as soon as possible. To make a claim, you will need your policy number, information about the incident and details about the loss or damage you are claiming for. It also helps to have photographs or any other evidence you can get to support your claim.


Huddle

Contact number: +61 2 8294 7772

How to make a claim: Huddle accepts emergency claims via the above telephone number. To do so, you will need your policy number, a contact number for where you are now and the nature of your problem.


ING

Contact number: 133 464

How to make a claim: Before making a claim, ensure that you have as much information as possible about the damage. You can then lodge a claim anytime online or over the phone.


Kogan

Contact number: 1300 034 888

How to make a claim: To lodge a claim quickly and efficiently, you need to call the above telephone number or you can email homeclaims@hollard.com.au.


NAB

Contact number: 1300 555 013

How to make a claim: When making a claim, you can choose to do so online or with the help of a consultant over the phone. You will need to provide information about the incident (e.g. the extent of the damage and when it occurred) along with any photographs or other evidence.


National Seniors Insurance Australia

Contact number: 1300 50 50 99

How to make a claim: Before you submit a claim, it helps to have the details of the incident handy (such as the date and when and where the damage occurred) along with any supporting images or documentation. You can then call the above phone number or submit your claim online.


NRMA

Contact number: 13 21 32

How to make a claim: NRMA recommends lodging a claim online, rather than via telephone if possible. You will need to provide details on the damage as well as any documents and photos (if you have them handy).


QBE

Contact number: 133 723

How to make a claim: The quickest way to make a claim is to call the above phone number and press 2 for Claims. QBE advises that even if it is unsafe for assessors to enter the affected area, notifying them of your claim as soon as possible can help to speed up the process. To make your claim, have your personal information ready along with any photographic evidence. If you don't know your policy details, QBE will locate them for you as long as you provide your name and address.

On its website, QBE also asks customers in need of temporary accommodation or emergency cash payments to make contact straight away.


RAA

Contact number: 8202 4575

How to make a claim: Claims can be lodged over the phone or online. It's recommended you have your member or policy number handy before doing so.


RAC

Contact number: 13 17 03

How to make a claim: To lodge a claim, it's recommended you do so online. You will need your policy number or address and personal details, details of the incidents and any photos that can assist in assessing the damage.


RACV

Contact number: 13 19 03

How to make a claim: You can lodge a new claim or manage existing ones via the website. If you prefer to speak to a consultant, you can call the above telephone number and it will take you straight to the RACV Claims and Assistance Centre.


RACQ

Contact number: 13 72 02

How to make a claim: You can lodge a claim online or via the telephone number listed above. RACQ is also able to provide immediate support, including payment for emergency accommodation.


RACT

Contact number: 13 27 22

How to make a claim: You can easily lodge a claim online. You just need to be part of the online member club. If you don't have an existing account, you can register at any time.

Real Insurance

Contact number: 13 19 48

How to make a claim: Before you do anything, you will need to gather as many details as possible. If you have a phone or camera handy, take some photos of the incident. The fastest way to lodge a claim is to log in to My Account and do it online. If you don't already have an account, you can easily register online or call for assistance.


SGIC

Contact number: 13 32 33

How to make a claim: You can lodge a claim online or over the phone. Before doing so, you will need your home insurance policy number and details of what happened.


SGIO

Contact number: 13 32 33

How to make a claim: If you wish to lodge a claim, you will need to jump online or you can do so over the phone. Before anything, you will need to make a note of your home insurance policy number and any relevant details regarding the incident.


Shannons

Contact number: 13 46 46

How to make a claim: To lodge a claim, you may call the above 24/7 line. If you would rather make the claim in your own time and at your own pace, you can jump online.


Sure Insurance

Contact number: 1300 392 535

How to make a claim: If you wish to make a claim, you can jump on the above telephone number or start a submission online. You will need your personal details and details on the incident before you begin.


St.George

Contact number: 1300 655 489

How to make a claim: For emergency assistance during these bushfires, you can make a claim online or via the telephone number above. You will require your personal details, policy number, details of the event and any photos or documents (if applicable).


Suncorp Insurance

Contact number: 13 25 24

How to make a claim: If your home or contents have suffered either loss or damage, you will need to provide details about the event (e.g. what happened and when) as well as any evidence (e.g. photos). You can then lodge a claim online or over the phone 24/7.


Terri Scheer

Contact number: 1800 804 016

How to make a claim: If you need fast assistance, it's recommended you create a claim via the above telephone number. The option of post or email is also available to you.


TIO

Contact number: 131 846

How to make a claim: To lodge a claim, you can call the number above. If you'd rather a 24 hour experience, jump online. Once you lodge a claim online in your own time, one of the consultants will call you within one business day.


Vero

Contact number: 1300 888 073

How to make a claim: Since Vero insurance is only available through authorised brokers and agents, you will need to speak to one if you wish to lodge a claim. Before doing so, you will need your policy number, the policy holder's name, relevant information regarding the incident and proof of ownership.


Virgin Money

Contact number: 1800 662 884

How to make a claim: To lodge a claim online, you will need to contact the above phone number. You can also fill in the Online Claim Notification Form and Virgin Money will call you back to confirm any details and finalise the claim lodgement.


Westpac

Contact number: 1300 369 989

How to make a claim: Claims can be submitted over the phone or online. They may request information regarding proof of purchase. According to the Westpac website, the more proof and documentation you can attach with the claim, the faster it will be processed. It's unknown if this process remains in place for the bushfires.


WFI

Contact number: 1300 934 934

How to make a claim: If you wish to lodge a claim, you can call the above telephone number. If you're unable to do so, you can jump onto the website, fill out the form and someone will contact you.


Woolworths

Contact number: 1300 101 234

How to make a claim: To lodge a claim, you will need to gather your personal details and policy number, details about the damage (photos, list of damaged content, etc.) and the fire brigade event number (if possible). You can make your claim 24/7 either by phone or online. Woolworths can also organise temporary accommodation for you if you make your claim by phone.


Youi

Contact number: 13 96 84

How to make a claim: To lodge a claim, you can call the above number or inquire online and receive a callback. You will need your policy number, an authorised person on the policy, details on when, where and how the incident occurred and your best contact phone number to discuss the claim further. If you don't have your policy number, Youi can locate it for you.


Zurich

Contact number: 132 687

How to make a claim: Zurich recommends contacting your Insurance Broker to lodge a claim on your behalf. If not, you may make a claim online or via the above telephone number.


Your insurer should always be the primary contact regarding your claim. If you need an extra hand, we recommend contacting the Insurance Council of Australia as they can provide general insurance information on managing your claim and how to lodge a complaint. Their 24-hour catastrophe line is 1800 734 621.

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