Cruise lines that have cancelled services due to coronavirus (COVID-19)

See all the lines that have cancelled cruises because of coronavirus and how passengers will be refunded.

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As of 3 September 2020, the government announced that all international cruises — including trips with Carnival, Royal Caribbean and Princess Cruises — are banned from docking into Australian ports until 17 December. This is an extension of the previous ban, which was until mid-June.

All this comes as a response to the outbreak of COVID-19 and the need to stop its spread.

Check which cruise lines have cancelled their services and their refund policies below.

List of cruise lines with cancelled sailings

Cruise line Service suspended Refund policy More info
Ama Waterways River cruises through 30 April 2021. Full refund or 115% cruise credit. Sail by 31 December 2023 More info
APT Domestic cruises have recommenced. NZ cruises suspended until 31 March 2021, international cruises until 30 April 2021 100% future cruise credit. Use by end 2023 More info
Avalon Waterways River Cruises Cruises through to 30 April 2021 Cruises can be moved up until end 2022 with additional bonus credit applied. More info
Azamara Cruises through 30 June 2021 125% future cruise credit. Rebook by 30 April 2022, sail by 30 September 2022 More info
Carnival Australia cruises through 28 June 2021. Carnival Spirit cruises through 12 September 2021 100% future credit credit + on board credit. Rebook by 30 September 2021 and sail by 30 April 2023. 100% refunds available on request. More info
Celebrity Cruises through 30 April 2021 Future cruise credit or 100% refund. Credit valid until 30 April 2022, sail by 30 September 2022. More info
Costa Domestic Italian cruises resumed in September 2020. All other cruises for North American guests cancelled until May 2021 Future cruise credit of up to 150% More info
Cruise and Maritime Voyages CMV is under administration. All unfulfilled journeys have been cancelled. Contact your travel agent or payment card issuer. More info
Cunard Cruises through 21 June 2021 125% cruise credit. Re-book by 31 December 2021 More info
Disney Cruise Line Cruises through to May 2021 Full refund or cruise credit More info
Fred. Olsen Cruise Line Ocean cruises through end June 2021 Future cruise credit valid for up to 24 months or full refund. More info
Hurtigruten Norwegian coastal ships are gradually returning Future cruise credit of 125%, plus 10% off your future cruise. Sail by 31 December 2022. More info
Holland America Line Cruises from Seattle and Washington to Alaska through mid-May 2021. All Canadian cruises cancelled for 2021. 125% future cruise credit to anyone who paid in full. Otherwise future cruise credit of double the deposit paid given. Credit valid for 12 months for sailings by end-2022. Full refund also available. More info
MSC Mediterranean cruises have resumed for Schengen residents only. All other cruises are resuming at a staggered rate. 125% future cruise credit if paid in full or 100% of money paid plus 25% of the original gross cruise fare to be used on sailings departing by 31 December 2022. More info
Norwegian Cruise Line Cruises through May 2021 Full refund for cancelled cruises + 10% off voucher for future cruises through 2022. More info
Oceania Cruises through to 31 May 2021 Refund or 125% future cruise credit valid for sailings through 2022. More info
P&O Cruises through 18 June 2021 Full refund or future cruise credit. More info
Ponant Cruises through November 2021 Future cruise credit More info
Princess All Australian and New Zealand cruises through to 31 May 2021 Refundable 100% future cruise credit plus non-refundable 25% future cruise credit or full refund More info
Regent Cruises through May 2021 Full refund or 100% future cruise credit to use before 31 December 2022 More info
Royal Caribbean Australian cruises through 30 April 2021 125% future cruise credit. Rebook by 31 December 2021 for cruises up until 30 April 2022. More info
Scenic River cruises through 31 May 2021 Up to 100% future cruise credit for travel by 30 June 202 More info
Seabourn Cruises until April 2021 and Odyssey and Quest cruises until November 2021 125% of amount paid in future cruise credit to use within 12 months. Must sail by 31 December 2022. Or 100% refund. More info
Silversea Cruises through 5 May 2021 Up to 110% cruise credit (valid for 2 years) More info
Tauck Cruises have recommenced. Tauck is contacting customers with their credit or refund options. More info
Uniworld Cruises slowly recommencing. A Uniworld representative will contact you with your options. More info
Viking Cruises through 31 May 2021 125% future cruise credit valid for 24 months or full refund of the amount paid More info
Windstar Cruises suspended until June 2021 Full refund or 125% credit valid for 24 months More info

What should I do if my cruise is cancelled?

Your cruise line or booking agent should contact you if your cruise is cancelled. When they do, they'll outline your options for travel.

This could be a travel credit for the amount that you've paid already, a full refund or an offer to reschedule your sailing to a later date. Some cruise ships will forward on your deposit, others may not.

If you haven't been contacted yet, reach out to your cruise line or booking agent directly to find out your options.

If you've purchased travel insurance, you may be able to claim for select pre-paid experiences such as accommodation and tours. Contact your insurer to confirm what you are and aren't covered for.

Also remember that travel insurance purchases of less than 14 days ago can be cancelled and fully refunded as this is within the cooling-off period.

Which cruise lines are offering last-minute cancellations?

Below is a list of the cruise lines that are letting you cancel your trip in under 48 hours without penalty. When you cancel, you'll either receive a refund or a future cruise credit, depending on the cruise line's policy.

Cruise lineCancellation window
Azamara48 hours prior to sailing for cruises sailing on or before 1 September 2020
Celebrity Cruises48 hours prior to sailing
Cunard48 hours prior to sailing for cruises departing before 31 August 2020
Disney Cruise Line24 hours prior to sailing on European cruises departing before 25 July 2020
Holland America Line48 hours prior to sailing for cruises departing before 31 July 2020
Norwegian Cruise Line48 hours prior to sailing
MSC48 hours prior to sailing
Oceania Cruises48 hours prior to sailing
Princess Cruises48 hours prior to sailing for cruises departing before 31 July 2020
Regent Seven Seas48 hours prior to sailing
Royal Caribbean48 hours prior to sailing
Seabourn48 hours prior to sailing for cruises sailing through 31 July 2020
Silversea48 hours prior to sailing
Viking24 hours prior to sailing

This list is current as at 20 April 2020 and can change at any time. You'll find more details on cancellation fee waivers here.

Are cruise credits or refunds better?

You'll generally get more bang for your buck with a cruise credit. Refunds are often 100% of the amount you've already paid, but some cruise lines might keep your deposit.

More often than not, cruise credits have a greater value attached to them. They can be anything from 110% to 200% of the amount you've paid. However, this does mean that you have to commit to a future cruise. This will generally have a time frame attached to it which might not work for you.

Read the conditions carefully before deciding. You might get more value out of a cruise credit, but if you don't end up using it you might wind up losing it.

What if I booked a flight with my cancelled cruise?

If you purchased a flight and cruise package through the cruise line directly, any payment made for these will generally be included in your refund or go towards your cruise credit, and the flight will be cancelled.

Travellers who booked their flight through a travel agent or through the airline will need to contact them directly. You may be able to cancel it without penalty, however, this will depend on the airline's policy.

Lastly, you may be able to claim the cost of your flight with your travel insurance, as your travels were interrupted by cancellations.

Other quick ways to save money

Are you worried about your finances during this time? Don't forget to review your bills and everyday costs. Spending a little time on admin now could save you lots over the weeks and months to come.

Check out the Finder app for ways to save money on your daily expenses. There are plenty of things you can do, from checking your energy rates, switching to a low-interest credit card or simply dropping parts of your insurance that you don't need.

Picture: GettyImages

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