Want a platinum credit card offering or one that supports you with a low rate? The Rock has you covered.
The Rock is an approved deposit-taking institution, and while their head office is in Rockhampton, they have more than 20 branches and mini-branches spread across Queensland. This financial institution offers a range of financial services and products, which include home loans, personal loans, bank accounts, term deposits, insurance products and credit cards. Compare their credit card products on the page below.
Compare credit cards from The Rock
Types of credit cards that The Rock offers
If you choose to apply for a credit card through The Rock you get to choose between two competitive options. How do you spend on your card? You could take advantage of premium features or be supported by a low rate.
Low rate credit cards
These cards can support your ongoing spending and don't charge you too much if you don't repay your balance in full. Apart from the low ongoing rate, The Rock’s Low Rate Mastercard also gives you up to 55 days interest-free on purchases if you do pay back your entire credit card balance. For the first 12 months a promotional rate also applies to any balance you bring across from an existing credit card.
Platinum credit cards
Consider a platinum card if you want that little bit extra for your regular credit card spending. Reward points, insurance covers and promotional interest rates can all be available on these cards. When you get the Platinum Mastercard through The Rock you'll be enrolled in the rewards program for free plus get access to a concierge service. A p.a. rate is also available on purchases and balance transfers. Compare these cards by the value their additional features offer to you.
Benefits of getting a credit card through The Rock
Functioning of The Rock revolves around a strong customer-centric approach, and this institution aims to provide high levels of personal service along with speed, value, and convenience. When you get a Mastercard through this financial institution, you can look forward to the following benefits:
Stay protected when you spend
Both low rate and platinum cardholders receive complimentary cover in the form of purchase cover insurance and a guaranteed pricing scheme. If you choose to take out the platinum card, international travel insurance, interstate flight inconvenience insurance, and transit accident insurance are also available to you.
Premium service for platinum cardholders
The platinum card gives cardholders access to a platinum concierge service that offers assistance across various spectrums. You can, for example, use this service to book tickets for sporting events, live shows, or movies. You can turn to it to make travel plans, which include booking flight tickets and making hotel reservations. If you want to send someone a gift, this service can help. It can also be of assistance in various business-related matters.
The benefits offered by Mastercard
You can use your Mastercard when you travel overseas, to make purchases via EFTPOS terminals and to withdraw money from ATMs. All you have to do is look for the Mastercard logo. You can also use your card to pay bills and make purchases online and over the phone. These credit cards make use of microchip technology, Fraudshield is in place to track irregular transactions and notify you of the same, and SecureCode provides extra protection when you use your card online.
How to apply for a Rock credit card
Visit any Rock branch to apply for the low rate or platinum Mastercard, or initiate the process over the phone. You can also apply online. To apply, you have to meet certain eligibility criteria, which are as follows:
- You’re over 18 years of age.
- You’re an Australian citizen or a permanent resident of Australia.
- You don’t have poor creditworthiness.
- You can provide a valid email address.
- You earn at least $25,000 per year or more to apply for the low rate card.
- You earn at least $35,000 per year or more to apply for the platinum card.
- Personal and contact details. This section requires your complete name, driver's licence number, address and phone number.
- Job details. Start by selecting your industry and occupation, and then provide your employer’s name and contact details along with time employed with current employer.
- Income and expenses. If you have other sources of income apart from your primary job’s wages, provide details of these. Expenses include money you spend towards rent, utilities, and all other recurring expenses. This section also requires details about all your existing debts.
What happens next
After you apply, a Card Services rep might contact you for more information. An employment and income verification call might also be made to your place of employment. If you’re a new Rock customer you’ll have to go through a legally required identity verification process, which might entail a trip to a Rock branch.
Frequently asked questions
Here, you’ll find answers to some of the most common questions about Rock credit cards, and you can ask us a question by using the form at the end of this page.
How much time does it take for me to get my new Mastercard?
The entire process of reviewing and verifying your application and then dispatching your new card can take up to three weeks.
How can I make repayments towards my Mastercard?
The traditional methods of posting cheques and making in-person payments at branches remain. You can set up automatic repayments using just about any Australian savings or transaction account. Other options include turning to online and phone banking.
Are there any limits for balance transfers?
You have to transfer at least $500, and you cannot transfer more than 80% of your credit card’s limit.
When should I apply for a balance transfer?
Provide the details through your original credit card application, or when a Card Services rep contacts you to inform you of your application’s conditional approval.
Can I get an additional card, and if so, how?
You can get up to four additional cards linked to your primary card, and you can apply for one online, over the phone, or by visiting a Rock branch.
How do I earn reward points?
Platinum cardholders earn reward points upon making eligible in-store, online, or over the phone purchases, where every dollar spent earns 1 reward points. Additional cards linked to platinum cards also earn reward points.
How can I redeem reward points?
To redeem your reward points you can visit the Card Services website or call Card Services.
Is there a cap on the number of points I can earn?
Yes. Reward points are earned on a cycle basis, where every year, as a platinum cardholder you cannot earn more than 100,000 reward points. However, if your account is in good standing your points will never expire.
What can I get for my reward points?
Take Flight allows you to redeem your reward points for flight tickets, and you also have the option to transfer your points to a frequent flyer reward program. A number of travel and shopping vouchers are there for the taking, and you can also use your points as cashback.
How often do I receive a statement, and is there anything in particular I need to know?
Card Services provides you with a credit card statement each month. If you apply for your credit card online, you provide consent to receive your statement, and all other forms of correspondence, electronically. You can change this preference once your account is open.