Find out how a Customs Bank credit card can benefit you
Customs Bank, a division of Police Bank, is a financial institution that caters to Australian Customs and Border Protection Service employees, as well as their family members and friends. All members are shareholders who receive equal voting rights, and any profit goes into providing members more benefits.
Customs Bank has service centres in Sydney, Canberra, and Melbourne, and
Customs Bank members can also access the Police Bank service centre network spread across New South Wales and the Australian Capital Territory. Customs Bank offers its members savings and investments accounts, credit cards, different types of loans, and insurance solutions. Discover the benefits of a Customs Bank credit card below.
Customs Bank Credit Cards
Types of credit cards Customs Bank offers
If you’re looking for a no-frills credit card, Customs Bank might have just the card for you.
Low rate credit cards
If you're looking for a basic card that gives you access to credit and helps keep your costs low, a low rate card might be for you. The Customs Bank Visa Credit Card charges a low ongoing interest rate, and it also gives you up to 55 interest-free days on purchases. You can use this card for balance transfers and get an introductory 0% p.a. interest rate on balance transfers for the first 9% p.a. months. What also helps is that you don’t have to pay any annual fee for the first year, although you subsequently pay a nominal annual fee for the life of the card.
Benefits of banking with Customs Bank
As a member of Customs Bank you can look forward to benefits like reduced fees and charges, and getting a credit card through this credit union comes with several advantages.
Reduced fees program
The drawn down balance on your credit card account can contribute to Customs Bank’s reduced fees program. This can result in reduced or eliminated fees for your ATM and EFTPOS transactions as well as personal cheques. This program takes into account the combined balances of all your Customs Bank savings accounts, investments accounts, and loans.
When you opt for a Visa credit card, you know that you'll be able to use it in more than 29 million merchants the world over. This is the case with the Customs Bank Visa Credit Card. You can withdraw cash from any ATM displaying the Visa logo using your card, and it will also come in handy when making purchases or paying bills online or over the phone.
Visa card advantages
You can use this payWave enabled card at payWave terminals to make contactless purchases, as long as the total is under $100. When you do use your card you'll know your transactions are secure with microchip technology and services like Verified by Visa. This provides additional security when you use this card for online transactions, assessing the risk of each transaction, and requiring personal details if it detects suspicious activity. Visa Entertainment also gives cardholders access to variety of exclusive services which include presale tickets to premier events.
Easy access to account information
While your credit card statement gives you a detailed breakdown of your credit card usage in the preceding month, you can turn to Customs Bank’s online or phone banking platforms to get details from any time period, and you can also use these platforms for other functions like transferring funds, paying bills, and applying for limit increases.
Applying for a Customs Bank credit card
You can visit a Customs Bank service centre to apply for its Visa credit card and you can also begin the process over the phone. If you wish to apply online, click on the ‘Go to Site' button located next to the card’s details. To apply, you have to meet the following:
- You should be over 18 years of age
- You should be a permanent resident of Australia
- You should not have bad credit history
The Customs Bank credit card application is not unlike other credit card applications, and requires you to part with a variety of information, which includes the following.
- Personal details. This section requires your name, date of birth, marital status, number of dependents, residential address, residential status, phone number and email address.
- Income details. Provide your employment status, your employer’s name and contact details and monthly income from all sources.
- Assets. Your assets include real estate, vehicles, savings, and investments.
- Expenses. Provide details about monthly living expenses and all other recurring expenses. You also have to provide details about your existing debts like loans, credit and store cards, line of credits, and overdrafts.
What happens after I apply?
After you submit your application, a Customs Bank rep might get in touch with you for additional information. A call to verify employment and income might be made to the payroll department at your workplace, and if the payroll department know of this call in advance it can help save time. Non-members have to apply for Customs Bank membership upon finding out about their cards’ pre-approval in order to receive their cards. New members have to complete an identity verification process, which is a Federal requirement.
Frequently asked questions
Here are answers to some of the most frequently asked questions about Customs Bank credit cards, and you can leave behind a question of your own by using the form at the bottom of this page.
How do I become a Customs Bank member?
Simply apply to become a member by visiting a Customs Bank service centre or online. You don’t have to pay any membership fee to join, and all you have to do is promise to pay $10 should this organisation cease to operate.
Does it take long to complete the online credit card application?
You can complete the online application in 10 to 15 minutes, provided you have access to all the required information. If you want you can save your application in between and get back to it later.
Can I check my Customs Bank credit card application’s status?
Yes, you can check your application’s status by visiting the Customs Bank website or by calling Customs Bank’s assistance centre.
How can I make repayments?
Mailing your payments via cheques remains an option, and you can also make payments in person by visiting a Customs Bank service centre. You can set up automatic repayments using just about any Australian bank account, and you can also make repayments via phone and online banking.
Can I get an additional card, and if so, how?
You can get an additional card for anyone aged over 16 years, and you can request one over the phone or by visiting a Customs Bank service centre.
How often do I receive a credit card statement and is there anything I need to know?
You receive a periodical credit card statement each month. Your statement shows details surrounding all purchases, cash advances, balance transfers, payments, refunds, interest and charges applied to the account in the given period.
Are the purchase and interest rates of the Customs Bank Visa Credit Card the same?
Yes, the Customs Bank Visa Credit Card charges the same low ongoing rate for purchases as well as cash advances.
What is the minimum credit limit and can I request for an increase?
The minimum credit limit of the Customs Bank Visa Credit Card is $1,000, and while you can apply for an increase in your card’s limit, approval is subject to you meeting certain credit criteria.
Are there any limitations on balance transfers?
The balance of your account after a balance transfer cannot exceed your card’s credit limit, and the minimum you can transfer is $500. In addition, the account you're transferring the balance from should be in good standing.
What should I do to report a lost or stolen card?
You should call Customs Bank immediately.