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Customs Bank Credit Cards

Find out how a Customs Bank credit card can benefit you

Customs Bank, a division of Police Bank, is a financial institution that caters to Australian Customs and Border Protection Service employees, as well as their family members and friends. All members are shareholders who receive equal voting rights, and any profit goes into providing members more benefits.

Customs Bank has service centres in Sydney, Canberra, and Melbourne, and
Customs Bank members can also access the Police Bank service centre network spread across New South Wales and the Australian Capital Territory. Customs Bank offers its members savings and investments accounts, credit cards, different types of loans, and insurance solutions. Discover the benefits of a Customs Bank credit card below.

Comparison of Customs Bank credit cards

Rates last updated September 20th, 2018
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Name Product Balance transfer rate (p.a.) Purchase rate (p.a.) Annual fee Amount Saved Product Description
Customs Bank Visa Credit Card
0% p.a. for 12 months
10.76% p.a.
$0 p.a. annual fee for the first year ($30 p.a. thereafter)
Receive up to 55 days interest-free, worldwide ATM access and the option of the Reduced Fees Program.

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Types of credit cards Customs Bank offers

If you’re looking for a no-frills credit card, Customs Bank might have just the card for you.

  • Low rate credit cards

If you're looking for a basic card that gives you access to credit and helps keep your costs low, a low rate card might be for you. The Customs Bank Visa Credit Card charges a low ongoing interest rate, and it also gives you up to 55 interest-free days on purchases. You can use this card for balance transfers and get an introductory 0% p.a. interest rate on balance transfers for the first 12% p.a. months. What also helps is that you don’t have to pay any annual fee for the first year, although you subsequently pay a nominal annual fee for the life of the card.

Benefits of banking with Customs Bank

As a member of Customs Bank you can look forward to benefits like reduced fees and charges, and getting a credit card through this credit union comes with several advantages.

  • Reduced fees program

The drawn down balance on your credit card account can contribute to Customs Bank’s reduced fees program. This can result in reduced or eliminated fees for your ATM and EFTPOS transactions as well as personal cheques. This program takes into account the combined balances of all your Customs Bank savings accounts, investments accounts, and loans.

  • Worldwide access

When you opt for a Visa credit card, you know that you'll be able to use it in more than 29 million merchants the world over. This is the case with the Customs Bank Visa Credit Card. You can withdraw cash from any ATM displaying the Visa logo using your card, and it will also come in handy when making purchases or paying bills online or over the phone.

  • Visa card advantages

You can use this payWave enabled card at payWave terminals to make contactless purchases, as long as the total is under $100. When you do use your card you'll know your transactions are secure with microchip technology and services like Verified by Visa. This provides additional security when you use this card for online transactions, assessing the risk of each transaction, and requiring personal details if it detects suspicious activity. Visa Entertainment also gives cardholders access to variety of exclusive services which include presale tickets to premier events.

  • Easy access to account information

While your credit card statement gives you a detailed breakdown of your credit card usage in the preceding month, you can turn to Customs Bank’s online or phone banking platforms to get details from any time period, and you can also use these platforms for other functions like transferring funds, paying bills, and applying for limit increases.

Applying for a Customs Bank credit card

You can visit a Customs Bank service centre to apply for its Visa credit card and you can also begin the process over the phone. If you wish to apply online, click on the ‘Go to Site' button located next to the card’s details. To apply, you have to meet the following:

Eligibility criteria

  • You should be over 18 years of age
  • You should be a permanent resident of Australia
  • You should not have bad credit history

The Customs Bank credit card application is not unlike other credit card applications, and requires you to part with a variety of information, which includes the following.

Required documents

  • Personal details. This section requires your name, date of birth, marital status, number of dependents, residential address, residential status, phone number and email address.
  • Income details. Provide your employment status, your employer’s name and contact details and monthly income from all sources.
  • Assets. Your assets include real estate, vehicles, savings, and investments.
  • Expenses. Provide details about monthly living expenses and all other recurring expenses. You also have to provide details about your existing debts like loans, credit and store cards, line of credits, and overdrafts.

What happens after I apply?

After you submit your application, a Customs Bank rep might get in touch with you for additional information. A call to verify employment and income might be made to the payroll department at your workplace, and if the payroll department know of this call in advance it can help save time. Non-members have to apply for Customs Bank membership upon finding out about their cards’ pre-approval in order to receive their cards. New members have to complete an identity verification process, which is a Federal requirement.

Frequently asked questions

Here are answers to some of the most frequently asked questions about Customs Bank credit cards, and you can leave behind a question of your own by using the form at the bottom of this page.

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