What to do if you're a victim of credit card fraud and how to avoid it.
Many Australians have been subject to credit card scams and online fraud is unfortunately on the rise. An analysis of fraud statistics from the Australian Payments Network reveals "card not present" fraud has increased from 10.2 million transactions in 2017 to 1.8 million in 2018. This is a 76% increase year on year that cost Australians $249 million between 1 July 2017 and 30 June 2018.
While credit cards offer zero liability policies that protect you against fraudulent charges, there are some strategies you can use to protect your account from fraud in the first place.
You can use this guide to discover how you can protect your finances and what to do if you've been the victim of credit card fraud or a scam.
Who do I contact if I suspect that my credit card has been used fraudulently?
Depending on your circumstances, you have a few options:
Contact your bank
If you spot suspicious activity on your credit card account, contact your card issuer immediately to freeze your account and resolve the issue. If you have the card handy, call the number that's printed on it to speak to a representative. You can also see a complete list of domestic and overseas contact numbers for the major Australian card issuers in this guide for more information.
Australian-issued cards are usually covered by Visa or Mastercard's Zero Liability agreements or American Express' credit card fraud protection, which means you'll be refunded any defrauded funds. However, terms and conditions will apply. For example, you may be required to report the issue within a set number of days.
You can compare credit cards with a fraud protection guarantee on Finder.
Report it to the ACCC
If your account was compromised through a scam, you should also report the scam to the Australian Competition & Consumer Commission (ACCC) on 1300 300 630.
Contact the Australian Federal Police
You can see the relevant police contact number for your state below.
- ACT. 6131 3000
- NSW. 9286 4000
- NT. 8980 1300
- QLD. 3222 1222
- SA. 8416 2811
- TAS. 9607 7777
- VIC. 9607 7777
- WA. 9320 3444
How does credit card fraud work?
These are the types of credit card fraud that you should watch out for and how they work:
- Card-not-present fraud. This involves your card details being used to make online and over-the-phone transactions, where there is no need for a physical card, a PIN or a signature.
- Counterfeit card fraud. Fraudsters can use your credit card data to make a counterfeit card. They can get your data through a method called skimming or can buy it from black markets.
- Not-received fraud. This is when someone accesses your card before you do, such as through your mailbox when you've applied for a new card.
- Application fraud. In this case, someone might apply for a credit card in your name, using your personal details and then use it to make purchases and cash advances. This is often linked to further identity theft issues, as they would need to be able to provide enough documentation to actually get approved for a card in your name.
6 ways to avoid credit card fraud
Credit card fraud can come in many forms, so here are some of the strategies you should use to protect your account.
1. Keep your credit card secure
Always make sure to cover your card when entering your PIN at the checkout or when withdrawing cash from an ATM. If you've lost your credit card, contact your bank immediately to cancel the card and get a new one issued as soon as possible.
2. Regularly review your statement
As well as keeping track of your spending, it's wise to regularly check your credit card statement to stay on top of any suspicious behaviour. This is relatively easy to do if you're using Internet banking or an app.
Although your bank will usually contact you if they spot suspicious transactions on your account (such as a large or overseas transaction), you may catch a fraudster early if you're reviewing your statement. This is because they may test your account first by making a small transaction (at either a domestic business or one overseas) before making a big purchase. The sooner you spot any odd listings on your account and report them to your bank, the better.
3. Check your credit report
As well as your credit card statement, you should also monitor your financial history through your credit report. If you see any listings (such as applications) that you didn't make, contact the relevant card issuer and the credit reporting bureau immediately to investigate the issue and have it removed from your report.
You can get a free copy of your Experian credit report and score through Finder to get started.
4. Use secure websites
When you're shopping online, look for https:// at the beginning of the website address instead of http://. This means that the website has added security and you're less likely to be a victim of fraud.
You should also look at the website's reviews to see if there is any evidence of negative feedback or poor reviews of products. If an item is offered for considerably less than the online retail price, you should also be wary as it's likely to be a scam.
When you're using your credit card online, you could also consider using encrypted services such as PayPal which allow you to shop without sharing your financial details with the website.
5. Be wary of suspicious emails, text messages and calls
The correspondence will vary, but a scam email or text message could be asking you to update your details, reporting an overdue account or flagging a fraudulent transaction. Messages claiming you've won a prize or competition are also common. So be extra cautious if you haven't entered a competition and don't provide your personal details to an unfamiliar caller or in response to an unexpected text message.
If you receive an email or text message that appears to be from your bank, always check the phone number and address that it's from before responding. Don't click on any links or download any attachments from any email. If you're suspicious, don't respond and contact your card issuer directly via the contact number listed on their website instead.
Other tell-tale signs of a phishing email include addressing the email to "customer" rather than your full name, spelling and grammatical errors, odd symbols and incorrect logos. If you suspect these are suspicious, you can report it to the ACCC, mark it as spam and block the email or contact number.
If you receive a call from someone who claims to be your bank and asks you to confirm your card information, don't provide any information. Instead, contact your bank directly using the contact details listed on their website to find out if it was a legitimate call. You should be especially careful if the call is from an international or blocked number.
6. Notify your bank if your address or contact details change
If your residential details change, contact your bank to have your details updated so that any new cards or bank statements aren't sent to your old address. You should also update your contact information if it changes so that your bank can contact you regarding a potentially fraudulent transaction on your account.
Credit card fraud can be an overwhelming experience, but it's important to remain calm and contact your card issuer as soon as possible. For an example, check out how Amy Bradney-George (one of Finder's credit card experts) kept her cool as well as what she learned when she was subject to credit card fraud.
Credit cards with refund protection
Credit cards with purchase protection