Coronavirus and travel insurance: All your questions answered

Can I buy travel insurance?

Technically, yes. You can still buy travel insurance, but only in very limited circumstances. These are when:

• You have permission to travel. If you're authorised to travel, there are some companies which will still provide travel insurance. You won't be covered for any coronavirus-related claims, but you will have all the other benefits of travel insurance. That includes things like medical expenses, cancellation fees, and help replacing lost or stolen belongings.
• Your trip is in the far future. Some insurers will give you cover if your trip is a few months away. Specific time frames vary between insurers, but if you're planning a trip to New Zealand at Christmas, it's likely you'll be able to find insurance.

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What will travel insurance cover?

For coronavirus related incidents

• Unfortunately, not much. This means no cover for any coronavirus-related cancellations or evacuation costs and, in some cases, medical bills.

  This is because coronavirus has been a globally known event since mid-January 2020. If you buy travel insurance after a risk is considered a known event, it won't be covered.

For general travel insurance cover

When travel restrictions are lifted, you can expect normal benefits to apply. For example:

• If you break your leg in New York, you can be covered for the out-of-pocket medical expenses.
• If there's a sudden death in the family and you have to reschedule your trip to London, you can be covered for the fees charged by airlines, hotels or travel agents.
• If someone accidentally takes your luggage at baggage claim, you can be covered to replace your lost belongings.

Got the travel itch?

With travel plans up in the air, book with flexible payment options to help reduce out-of-pocket expenses if things change.

Can I get my money back with travel insurance if I cancel my trip?

If you bought travel insurance before coronavirus (COVID-19) became a "known event", you may be able to get some money back if you cancel your trip. However, this will depend on the type of insurance you have and the current travel alert for the country you're visiting.

"Do not travel" alert: What does this mean?

On 18 March 2020, Smartraveller upgraded travel advice for all countries outside of Australia to level 4 "Do not Travel."

"Do not travel" is the highest level of alert that Smartraveller can issue. If you bought your policy before the cut-off date, you should be able to reclaim some of your lost expenses. Before you can do this, you'll need to see if your travel service provider is willing to refund you directly or provide some other alternative. Travel insurance will only cover you for expenses that you can't get back anywhere else.

Can I still get cancel-for-any-reason cover?

As of 5pm on 13 March 2020, CoverMore's add-on feature "Cancel-for-any-reason (CFAR)" was suspended due to the unprecedented global event. For those who had bought this type of policy before this time, nothing has changed. It's just not available for new customers.

Can I cancel my travel insurance if I'm not travelling anymore?

You can cancel your policy, but you won't get a refund unless you cancel within the cooling-off period, which is usually within 14 days of the issue date, and you have no outstanding claims on the policy.

This is because, even though it might not feel like it, your travel insurance has already been offering a service. If you injured yourself and you couldn't travel, your travel insurance would refund you the costs of your trip. It might not feel like you've used your travel insurance, but it has been providing a service since the day you bought it. That's why you can't cancel it now and get any money back.

What do I do if my flights have been cancelled or delayed?

A number of major airlines have suspended or reduced flights all over the world, including Qantas, Virgin Australia and Jetstar. However, airlines are also offering refunds or free rescheduling services to affected customers, so you shouldn't be out of pocket for the cost of your ticket.

As for your other pre-paid travel expenses like accommodation, cruises or tours, you may be able to claim back your losses with travel insurance if your plans have been impacted by the cancellations or delays.

What do I do if I get stuck overseas and can't return to Australia?

Unless you get coronavirus (COVID-19), the likelihood that you'll get stuck overseas for an extended period of time is low. At this current time, the Australian government is still allowing all citizens to return home on the promise that they will self-isolate for a further 14 days to limit exposure.

If you do somehow get stuck overseas, and you have a valid travel insurance policy, you might be able to claim back on benefits such as medical expenses, additional accommodation and loss of income.

As the situation develops, it's very important that you check if you have a valid travel insurance policy. The main things to consider are:

• Whether you bought your cover before the insurer's cut-off date
• Whether you are covered for pandemics and epidemics
• Whether you have followed the advice of Smartraveller

What are epidemic and pandemic exclusions in travel insurance?

Often, general travel insurance policies have an exclusion that restricts what you can claim in relation to epidemics or pandemics. This means that, even if you bought your policy before your insurance company's cut-off date, you might not be covered in the way that you think you are.

If your insurance company has an exclusion, you'll be able to find it in the product disclosure statement (PDS). Alternatively, you can call your insurer directly to find out exactly how you're covered. In situations like this, insurers usually assess on a case-by-case basis, so it's always worth communicating with them directly.

This article was updated after its original publication.

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