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See which Australian stores have the best return policy

Compare return policies across 60 of Australia's favourite online stores.

Understanding store return policies in Australia is a bit of a minefield. The only legislated policy around returns regards returning items that are faulty or not as advertised. Every retailer in Australia has to comply with the laws around consumer guarantees - which you can read more about in our everything you need to know about returns in Australia guide. But what about returns where you've just changed your mind?

Well, there is no law that says stores need to accept "change of mind" returns and there is no law that says if a retailer does accept your return that they need to give you your cash back rather than store credit. With this in mind, retailers can call most of the shots when it comes to returns and it's up to us, the consumers, to know what the return policies are in order to avoid challenging return situations later on.

We've rounded up a list of some of the top online retailers and have compared the return policies so you can see where you can shop hassle free.

Note, that we've only compared the policies in regards to "change of mind" returns. For faulty items you are covered under the consumer guarantee laws and all stores have to refund, repair or replace you item free of charge regardless of the time frame - this doesn't count if you've misused the product. If you're having trouble getting a refund, read our guide on how to get your money back in Australia.

Return policies were checked between 11 - 15 December 2017. These do not take into account seasonally extended returns periods.

Retailer "Change of mind" returns accepted? Can you get cash back? Can you get store credit? Can you exchange items? Does the store cover the cost of the return? How many days do you have to return? Can you return instore if you bought online? Does the store accept returns on clearance or final sale items?
Adrenaline Yes Yes Yes Yes N/A 14 N/A Yes
Apple Yes Yes No Yes Yes 14 Yes N/A
ASOS Yes Yes No No Yes 28 N/A Yes
Bed Bath N’ Table Yes Yes No Yes No 14 and 30 for rewards members Yes Yes
BNKR Yes Yes Yes Yes No 14 N/A Yes, for store credit
Bonds Yes Yes Yes Yes Yes 30 No Yes
Boohoo Yes Yes No No No 28 N/A Yes
Catch.com.au Yes No Yes Yes No 28 N/A Yes
Chemist Warehouse Yes (if unopened and unused) Yes No No No 7 Yes No
City Beach Yes On some items Yes Yes No 14 For store credit only Yes
Cotton On Yes Yes No Yes No 30 Yes unless purchased with afterpay No
Cygnett Yes No Yes No No 30 N/A No unless faulty
Dan Murphy’s Yes (conditions apply) Yes (minimum) Yes Yes No Depends on product Yes (check with store) Yes
David Jones Yes Yes Yes Yes No 30 Yes Yes
Dell Yes Yes No Yes Yes 15 No Yes
Dick Smith Yes Sometimes Yes Yes No 14 No No
DWI Yes Yes No Yes No 14 N/A Yes
eBay Depends on the store or seller Depends on the store or seller No Depends on the store or seller Depends on the store or seller Depends on the store or seller N/A Depends on the store or seller
Etsy Yes - depending on seller Depends on seller Depends on seller Depends on seller Depends on seller Depends on seller N/A Depends on seller
Fantastic Furniture Yes Yes Yes Yes No 60 Yes No
Flowers for Everyone No (Yes for flowers that die within 3 days) Yes No Yes Yes (will send replacement for free) 3 days N/A N/A
Forever New Yes On some items No Yes No, unless items are faulty 14 Yes Only to exchange
General Pants Yes Yes Yes Yes No 10 Yes Yes
Hello Molly Yes No Yes No No 21 N/A No
House Yes No (instore) Yes (online) Yes - Instore only Yes - Instore only No 14 in-store 30 online Yes Yes
Koala Mattress Yes Yes No No, unless faulty Yes, if metro Between 14-120 nights No, but you can drop it at a warehouse N/A
Kogan Yes Sometimes Yes Yes No 14 No No
Lorna Jane Yes Yes Yes Yes No 14 Yes but only for exchange or store credit Yes, for exchange or store credit
LoveHoney Yes Yes No Yes Yes 365 N/A Yes
Marks & Spencer Yes Yes No No No, but you may get a discount 35 N/A Yes
MECCA Yes Yes, only for unused products Yes, even for lightly sampled products Yes No 30 (returns) 90 (store credit) Yes At the discretion of MECCA
Microsoft Store Yes, depending on product Yes No Yes Yes 30 Yes Yes
Missguided Yes Yes No No Free options available 30 N/A Yes
Naked Wines Yes Yes No No No N/A
Net-a-Porter Yes Yes Yes Yes Yes 28 N/A N/A
New Balance Yes Yes No Yes Yes 30 N/A Yes
Nike Yes Yes No No No 30 (60 during xmas period) No Yes
Portmans Yes Yes No Yes No 30 Yes No
PrettyLittleThing Yes Yes No No No 28 N/A Yes
Priceline Yes (conditions apply) Yes No No Yes 30 No Yes
Princess Polly Yes Yes Yes Yes If returning for store credit 30 N/A Yes
Quay Australia Yes Yes Yes Yes No 14 N/A No
Rebel Sport No No No No Yes, if your item is faulty Varies per product Yes Yes
ry.com.au Yes (if unopened) Yes No No Yes (conditions apply) 14 N/A Yes
Seafolly Yes Yes No Yes No 31 In some stores Yes
Sephora Yes No Yes, only for unused products No No At the discretion of Sephora No No
Showpo Yes No Yes No No 14 N/A Yes
Sony No No No No No N/A No No
Surfstitch Yes Yes No Yes Yes 100 (full priced) 30 (sale) N/A Yes
Book Depository Yes Yes No No No 14 N/A Yes
The Good Guys At the discretion of The Good Guys Yes Yes Yes No Not disclosed Yes At the discretion of The Good Guys
THE ICONIC Yes Yes Yes Yes Yes 30 N/A No
The Outnet Yes Yes No Yes Yes 28 N/A N/A
Tony Bianco Yes Yes Yes Yes No 14 Yes Yes, for store credit
Typo Yes Yes No Yes No 30 Yes unless purchased with afterpay No
Vision Direct Yes Yes No Yes Yes, if your item is faulty 100 N/A No
Vistaprint Yes Yes Yes Yes Yes At the discretion of Vistaprint N/A Yes
West Elm Yes Yes No Yes No 7 days within delivery or 30 days of purchase Yes No
Woolworths Yes Yes No Yes No Based on expiry dates of products Yes Yes
Zanui Yes Yes Yes No Yes for large items 30 N/A No

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Mia Steiber

Mia Steiber is the Editor of the Shopping section at finder. She has a serious shopping habit and an addiction to gold jewellery. Her talents include tracking down one-off or almost sold out pieces and knowing the sizing charts for just about every brand.

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