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See which Australian stores have the best return policy

Compare return policies across 60 of Australia's favourite online stores.

Understanding store return policies in Australia is a bit of a minefield. The only legislated policy around returns regards returning items that are faulty or not as advertised. Every retailer in Australia has to comply with the laws around consumer guarantees - which you can read more about in our everything you need to know about returns in Australia guide. But what about returns where you've just changed your mind?

Well, there is no law that says stores need to accept "change of mind" returns and there is no law that says if a retailer does accept your return that they need to give you your cash back rather than store credit. With this in mind, retailers can call most of the shots when it comes to returns and it's up to us, the consumers, to know what the return policies are in order to avoid challenging return situations later on.

We've rounded up a list of some of the top online retailers and have compared the return policies so you can see where you can shop hassle free.

Note, that we've only compared the policies in regards to "change of mind" returns. For faulty items you are covered under the consumer guarantee laws and all stores have to refund, repair or replace you item free of charge regardless of the time frame - this doesn't count if you've misused the product. If you're having trouble getting a refund, read our guide on how to get your money back in Australia.

Return policies were checked between 11 - 15 December 2017. These do not take into account seasonally extended returns periods.

Retailer"Change of mind" returns accepted?Can you get cash back?Can you get store credit?Can you exchange items?Does the store cover the cost of the return?How many days do you have to return?Can you return instore if you bought online?Does the store accept returns on clearance or final sale items?
AdrenalineYesYesYesYesN/A14N/AYes
AppleYesYesNoYesYes14YesN/A
ASOSYesYesNoNoYes28N/AYes
Bed Bath N’ TableYesYesNoYesNo14 and 30 for rewards membersYesYes
BNKRYesYesYesYesNo14N/AYes, for store credit
BondsYesYesYesYesYes30NoYes
BoohooYesYesNoNoNo28N/AYes
Catch.com.auYesNoYesYesNo28N/AYes
Chemist WarehouseYes (if unopened and unused)YesNoNoNo7YesNo
City BeachYesOn some itemsYesYesNo14For store credit onlyYes
Cotton OnYesYesNoYesNo30Yes unless purchased with afterpayNo
CygnettYesNoYesNoNo30N/ANo unless faulty
Dan Murphy’sYes (conditions apply)Yes (minimum)YesYesNoDepends on productYes (check with store)Yes
David JonesYesYesYesYesNo30YesYes
DellYesYesNoYesYes15NoYes
Dick SmithYesSometimesYesYesNo14NoNo
DWIYesYesNoYesNo14N/AYes
eBayDepends on the store or sellerDepends on the store or sellerNoDepends on the store or sellerDepends on the store or sellerDepends on the store or sellerN/ADepends on the store or seller
EtsyYes - depending on sellerDepends on sellerDepends on sellerDepends on sellerDepends on sellerDepends on sellerN/ADepends on seller
Fantastic FurnitureYesYesYesYesNo60YesNo
Flowers for EveryoneNo (Yes for flowers that die within 3 days)YesNoYesYes (will send replacement for free)3 daysN/AN/A
Forever NewYesOn some itemsNoYesNo, unless items are faulty14YesOnly to exchange
General PantsYesYesYesYesNo10YesYes
Hello MollyYesNoYesNoNo21N/ANo
HouseYesNo (instore) Yes (online)Yes - Instore onlyYes - Instore onlyNo14 in-store 30 onlineYesYes
Koala MattressYesYesNoNo, unless faultyYes, if metroBetween 14-120 nightsNo, but you can drop it at a warehouseN/A
KoganYesSometimesYesYesNo14NoNo
Lorna JaneYesYesYesYesNo14Yes but only for exchange or store creditYes, for exchange or store credit
LoveHoneyYesYesNoYesYes365N/AYes
Marks & SpencerYesYesNoNoNo, but you may get a discount35N/AYes
MECCAYesYes, only for unused productsYes, even for lightly sampled productsYesNo30 (returns) 90 (store credit)YesAt the discretion of MECCA
Microsoft StoreYes, depending on productYesNoYesYes30YesYes
MissguidedYesYesNoNoFree options available30N/AYes
Naked WinesYesYesNoNoNoN/A
Net-a-PorterYesYesYesYesYes28N/AN/A
New BalanceYesYesNoYesYes30N/AYes
NikeYesYesNoNoNo30 (60 during xmas period)NoYes
PortmansYesYesNoYesNo30YesNo
PrettyLittleThingYesYesNoNoNo28N/AYes
PricelineYes (conditions apply)YesNoNoYes30NoYes
Princess PollyYesYesYesYesIf returning for store credit30N/AYes
Quay AustraliaYesYesYesYesNo14N/ANo
Rebel SportNoNoNoNoYes, if your item is faultyVaries per productYesYes
ry.com.auYes (if unopened)YesNoNoYes (conditions apply)14N/AYes
SeafollyYesYesNoYesNo31In some storesYes
SephoraYesNoYes, only for unused productsNoNoAt the discretion of SephoraNoNo
ShowpoYesNoYesNoNo14N/AYes
SonyNoNoNoNoNoN/ANoNo
SurfstitchYesYesNoYesYes100 (full priced) 30 (sale)N/AYes
Book DepositoryYesYesNoNoNo14N/AYes
The Good GuysAt the discretion of The Good GuysYesYesYesNoNot disclosedYesAt the discretion of The Good Guys
THE ICONICYesYesYesYesYes30N/ANo
The OutnetYesYesNoYesYes28N/AN/A
Tony BiancoYesYesYesYesNo14YesYes, for store credit
TypoYesYesNoYesNo30Yes unless purchased with afterpayNo
Vision DirectYesYesNoYesYes, if your item is faulty100N/ANo
VistaprintYesYesYesYesYes At the discretion of VistaprintN/AYes
West ElmYesYesNoYesNo 7 days within delivery or 30 days of purchaseYesNo
WoolworthsYesYesNoYesNoBased on expiry dates of productsYesYes
ZanuiYesYesYesNoYes for large items30N/ANo

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Mia Steiber

Mia Steiber is the Editor of the Shopping section at finder. She has a serious shopping habit and an addiction to gold jewellery. Her talents include tracking down one-off or almost sold out pieces and knowing the sizing charts for just about every brand.

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