Commonwealth Bank of Australia (CommBank)

One of the largest listed companies on the Australia Securities Exchange, the Commonwealth Bank of Australia (CBA) - or better marketed as CommBank - is one of Australia's big four banks. As a public company, one of it main financial objectives is the provide more value for their shareholders. Other subsidiaries of its brand are Colonial First State, CommSec and Bankwest. It was founded in 1911 under the Commonwealth Bank Act. In 1912, it started operations in both savings and the general banking business.

Quick facts and figures

  • Approximately 800,000 shareholders in their shareholder base
  • More than 75% of their staff in Australia are CommBank shareholders
  • Over 1,000 branches in Australia
  • Over 4,000 ATMs in Australia
  • Their BIC/SWIFT code is: CTBAAU2S
  • Famous for their comprehensive online banking service, NetBank

CommBank's people

  • Over 52,000 employees
  • Nearly 60% of staff are female
  • Its Chief Executive Officer (CEO) is Ian Narev
  • Its Chairman is David Turner

Commonwealth Bank

What products are offered by CommBank?

  • Home loans
  • Credit cards
  • Personal loans
  • Transaction accounts
  • Term deposits

What services offered by CommBank?

  • Retail banking
  • Premium banking
  • Business banking
  • Institutional banking
  • Funds management
  • Superannuation
  • Insurance
  • Investments
  • Share broking

Benefits of banking with CommBank

  • International presence. CommBank has branches across Europe, North America, New Zealand and Asia. However, its domestic presence and massive market cap is what makes it Australia's largest bank.
  • NetBank. An online banking facility in Australia letting users combine their transaction, savings, credit cards and share trading accounts in one place. NetBank can also produce a series of reports for you by tracking your savings and expenditure, so you know what you're spending most of your money on.
  • 24/7 Customer Service. Its Australian-based call centre is open 24 hours 7 days a week.
  • Some branches open on Saturday. If you can't make it to a branch during weekdays, you can always pop in on Saturday.
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12 Responses

  1. Default Gravatar
    ColinNovember 17, 2018

    Hi, I seem to be unable to log on. I don’t have a bank card. I know my customer id. acc no and password, but now locked out. please advise

    • Default Gravatar
      JoelNovember 17, 2018

      Hi Colin,

      Thanks for leaving a question on finder. Please note that we are a general information and comparison website and we do not represent Commbank or any of the providers on our page.

      To have your issue resolved, you will have to contact Commbank’s customer service directly by going to their website or walk in to any of their branches.

      Please send me a message if you need anything else.


  2. Default Gravatar
    DeviMay 18, 2017

    Hi..I’m devi from indonesia.I have join account with my partner,n at the moment I’m overseas.I have problem with my internet banking which cannot log on since my phone been reset.  

    They ask for client number and the password which I haven’t got here.  I also got new phone number.  

    Need a help .. Is there anyway i can log on with this situation?  


    Hope to hear back soon.  


    • Default Gravatar
      LiezlMay 18, 2017

      Hi Devi,

      Thanks for reaching out.

      On Commonwealth Bank’s log on page, there’s an option there to retrieve your log on details. If you don’t have a CommBank debit card, credit card, keycard or Travel Money Card at hand, you can call their 24/7 customer service for assistance. Please note call charges may apply.

      I hope this has helped.


  3. Default Gravatar
    PaulJanuary 27, 2017

    I have visited my local branch 3 times this week and still get the same response all ur id is up to date when I’m on my last visit and come home I’m locked out of my NetBank so I can’t check the status of my loans not only that I can’t get any help from the consultants on the hotline what am I to do don’t the staff at commonwealth us ppl work I’m a interstate truck driver so I barley have time to scratch they are always going to ring but u guessed it Neva do so please help my situation if not please close all my accounts bank of the year

    • Avatarfinder Customer Care
      ClarizzaFebruary 6, 2017Staff

      Hi Paul,

      Sorry to hear about your situation.

      Unfortunately you have come through to Finder. If you need to instruct CommBank regarding your accounts, you will need to contact them directly for assistance.


  4. Default Gravatar
    williamAugust 23, 2016

    I wish purchase shares in commonwealth bank and would request your
    advice on the best procedure for a uk shareholder. I am already a
    shareholder and would wish to increase my holding

    • Avatarfinder Customer Care
      ClarizzaAugust 24, 2016Staff

      Hi William

      Thanks for your question.

      You’ve come through to finder. We are an Australian comparison site and provide general advice only. If you would like to purchase shares, it is best to get in touch with a broker.


  5. Default Gravatar
    LorMay 19, 2016

    Good Afternoon,
    I am a Savings Investment Account holder at Pitt Stand Martin Place, Sydney, and I found out the balance of funds in this account had been sent to ASIC. Can you please advise me how I can go about claiming back the money from ASIC.Please let me have the direct email address of the person/department in charge on this.
    Thank you very much

    • Avatarfinder Customer Care
      ShirleyMay 20, 2016Staff

      Hi Lor,

      Thanks for your question.

      Unfortunately there isn’t a direct email address you can email to claim your funds. You actually need to contact the bank, in this case the Commonwealth Bank of Australia on how to make a claim.

      You’ll need to find your Original Transaction Number using ASIC’s unclaimed money search.

  6. Default Gravatar
    SyApril 27, 2016

    To: Commonwealth Bank of Australia.
    Have you/or team service customer of Commonwealth Bank Australia go to the business come to Nghe An province, of Viet Nam in day today 27/04/2016 for delivery Cheque books come to hand me immediately?
    I wish want Who/or team service customer come to contact,meet me for delivery and support me soon urgent today.
    please send reply/respond into mail/Email address for me have data need,necessary.

    • Avatarfinder Customer Care
      ElizabethApril 27, 2016Staff

      Hi Sy,

      You’ve come through to, a financial comparison service and not the Commonwealth Bank. You need to contact them directly by calling 132 221 or visiting the CommBank website.

      I hope this has helped,


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