CommBank customers left cashless as tech outages hit – updated

Sally McMullen 11 September 2015

How CBA is cracking down on loans for new homes

Commonwealth Bank customers left stranded without cash for the third time in three months as major tech outages hit

Commonwealth Bank (CBA) customers were unable to access their cash this morning (Friday 11 September) as a widespread technology failure affected credit cards, EFTPOS, NetBank, mobile banking and BPAY.

After two hours and many complaints from confused customers, CBA used Twitter to assure customers that the issue had been resolved and services were returning to normal by approximately 11 am.

This was the third major tech failure experienced by CBA customers over the last few months, with outages affecting NetBank, EFTPOS, ATM and phone banking services on June 12 and August 28 2015. Stumped and fed up, customers took to social media to vent their frustrations.

Some customers reported that they had found themselves in a bind this morning when trying to pay for their coffee or get cash and instead were confronted with failed transactions.

Customers trying to access the CBA mobile banking app were also confronted with a message that the bank was “working to restore impacted services as quickly as possible.”

Some customers had also complained that money paid for bills via NetBank, mobile banking and BPAY had also been declined.

While Commonwealth Bank assured customers that the problem was under "urgent investigation" and the issue was indeed resolved within a few hours, customers are left bewildered and frustrated over the increasingly frequent tech outages.

Ask a Question

You are about to post a question on

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Disclaimer: At we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to the privacy policy, receive follow up emails related to and to create a user account where further replies to your questions will be sent.

Ask a question