CommBank customers left cashless as tech outages hit – updated

Sally McMullen 11 September 2015

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Commonwealth Bank customers left stranded without cash for the third time in three months as major tech outages hit

Commonwealth Bank (CBA) customers were unable to access their cash this morning (Friday 11 September) as a widespread technology failure affected credit cards, EFTPOS, NetBank, mobile banking and BPAY.

After two hours and many complaints from confused customers, CBA used Twitter to assure customers that the issue had been resolved and services were returning to normal by approximately 11 am.

This was the third major tech failure experienced by CBA customers over the last few months, with outages affecting NetBank, EFTPOS, ATM and phone banking services on June 12 and August 28 2015. Stumped and fed up, customers took to social media to vent their frustrations.

Some customers reported that they had found themselves in a bind this morning when trying to pay for their coffee or get cash and instead were confronted with failed transactions.

Customers trying to access the CBA mobile banking app were also confronted with a message that the bank was “working to restore impacted services as quickly as possible.”

Some customers had also complained that money paid for bills via NetBank, mobile banking and BPAY had also been declined.

While Commonwealth Bank assured customers that the problem was under "urgent investigation" and the issue was indeed resolved within a few hours, customers are left bewildered and frustrated over the increasingly frequent tech outages.

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