Free cleaning service agreement templates (Australia)

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For cleaners, a well-written and thorough cleaning service agreement is integral to the success of the business. By putting the terms and conditions down on paper, you're not only safeguarding your business, but you're instilling your customers with confidence that you will get the job done to an agreed standard.

To help you write an agreement up, take a look at our answers to some commonly asked questions.

What is a cleaning service agreement?

A cleaning service agreement is a type of contract between a cleaning business and its customers. Using a formal agreement like this helps both parties understand exactly what is expected of them in the relationship, and acts as a form of protection should the expectations fail to be met. For example, if the cleaner does not deliver a good standard of service, or if the customer fails to pay for the service.

woman signing cleaning service agreement

Download this template at Lawpath

When should I use a cleaning service agreement?

If you have a cleaning business, it's best practice to use an agreement as soon as you onboard any new customers. For households, you can devise a house cleaning service agreement. For larger jobs, such as cleaning offices, restaurants and other businesses, you will need to use a more comprehensive agreement.

What does a cleaning service agreement include?

  • Summary of cleaning services: what will be cleaned and how often
  • Start and ends dates of the services
  • A description of who will supply the cleaning supplies and products
  • Contact information of both the cleaner and client
  • Payment details: set rates, deposits and how often the client should pay
  • Cancellation policy to cover any lost costs and time
  • Client confidentiality clause
  • Indemnification policy to limit liability to property damage
  • Warranty or guarantee of the standard of service
  • Grounds for termination
  • Dispute management and resolution

How effective is a cleaning service agreement?

Establishing a clear cleaning service agreement will ensure a professional relationship between you, as the service provider, and your clients. Ensuring that all parties know where they stand will prevent any disputes arising in the future, thus limiting legal action. A services agreement is also a great way to protect your business financially. As well as holding your client liable for any un-paid work, you can also charge cancellation fees for last-minute cancellations if you include the relevant clauses.

Do I need a lawyer for a cleaning service agreement?

A well-written service agreement can hold a lot of power, which is why it is a good idea to ask a legal professional to look over your document. If you don't want to hire legal help, you can use a cleaning service agreement template to help you get started instead.

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How do I write a cleaning service agreement?

When you start writing up your cleaning service agreement, it's essential to be as specific as possible. Each job you do will vary depending on the requirements of the customers. The agreement should reflect these changes. Providing a clear and detailed description of the services you will provide for your customers will reduce the chances of ambiguity further down the line. For example, make sure you specify exactly which areas you will clean, how often and when.

We've rounded up some of the best places to find legal documents and templates, including a cleaning service agreement template. These are a great place to start if you want some free help putting together your agreement.

  • Lawpath. An online legal resource designed for small businesses and entrepreneurs. You can view free templates on its website, but you'll need to sign up to download and customise them.
  • LegalVision. LegalVision gives users unlimited use of legal document templates and access to a marketplace of lawyers for a monthly membership fee.
  • PandaDoc. Find a number of useful online templates that can be viewed free of charge.
  • LawDepot. Lawdepot provides a vast selection of free online documents to choose from including a cleaning service agreement template.

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