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For cleaners, a well-written and thorough cleaning service agreement is integral to the success of the business. By putting the terms and conditions down on paper, you're not only safeguarding your business, but you're instilling your customers with confidence that you will get the job done to an agreed standard.
To help you write an agreement up, take a look at our answers to some commonly asked questions.
A cleaning service agreement is a type of contract between a cleaning business and its customers. Using a formal agreement like this helps both parties understand exactly what is expected of them in the relationship, and acts as a form of protection should the expectations fail to be met. For example, if the cleaner does not deliver a good standard of service, or if the customer fails to pay for the service.
If you have a cleaning business, it's best practice to use an agreement as soon as you onboard any new customers. For households, you can devise a house cleaning service agreement. For larger jobs, such as cleaning offices, restaurants and other businesses, you will need to use a more comprehensive agreement.
Establishing a clear cleaning service agreement will ensure a professional relationship between you, as the service provider, and your clients. Ensuring that all parties know where they stand will prevent any disputes arising in the future, thus limiting legal action. A services agreement is also a great way to protect your business financially. As well as holding your client liable for any un-paid work, you can also charge cancellation fees for last-minute cancellations if you include the relevant clauses.
A well-written service agreement can hold a lot of power, which is why it is a good idea to ask a legal professional to look over your document. If you don't want to hire legal help, you can use a cleaning service agreement template to help you get started instead.
When you start writing up your cleaning service agreement, it's essential to be as specific as possible. Each job you do will vary depending on the requirements of the customers. The agreement should reflect these changes. Providing a clear and detailed description of the services you will provide for your customers will reduce the chances of ambiguity further down the line. For example, make sure you specify exactly which areas you will clean, how often and when.
We've rounded up some of the best places to find legal documents and templates, including a cleaning service agreement template. These are a great place to start if you want some free help putting together your agreement.
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