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Citrus Hotels operates under the Thai hotel group Compass Hospitality. The hotels offer mid-range, luxury and resort-style accommodation in Thailand, Malaysia and the United Kingdom.
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Citrus Hotel's coronavirus (COVID-19) cancellation and changes policy update
As of 19 March 2020, Citrus Hotels hasn't announced any changes to its cancellation and changes policy.
What properties are part of the Citrus Hotel chain?

Citrus Sukhumvit 11
Located in the bustling Soi 11 and surrounded by dining and nightlife options, Citrus Sukhumvit 11 offers 4-star accommodation. It's a BTS Sky Train station and plenty of Bangkok's major shopping malls including The Emporium, Central Embassy and Terminal 21. The hotel offers guests free Internet and shuttle service to the main road.
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Citrus Sukhumvit 13 Nana Bangkok
Home to 79 rooms ranging from standards to suites, this hotel sits near the Nana BTS station. There's a rooftop bar/lounge, a restaurant, spa, sauna and swimming pool onsite, and guests can take advantage of the shuttle service to the main road and free Internet access.
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Citrus Parc Hotel Pattaya
A newcomer to Pattaya, this 4-star hotel is just minutes away from the downtown area and Pattaya Beach. The hotel's restaurant serves up a combination of Thai and international cuisines and there's a poolside bar to hydrate you while taking a dip. All guests here get free Internet access.
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Citrus Hotel Kuala Lumpur
Providing spacious, mid-range accommodation in the Malaysia capital, the Citrus Hotel Kuala Lumpur features free Wi-Fi access throughout the hotel, private bathrooms in all rooms, a large swimming pool and city views. There's an on-site cafe serving from 6am until 11:30pm that's perfect for early-morning breakfasts and late-night bites.
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Citrus Hotel Johor Bahru
Situated in central Johor Bahru, the Citrus Hotel is right across from the City Square Shopping Center and a short distance to Meldrum walk and the CIQ Complex. Day trips to Singapore are easy from here, as there's a Singapore-bound taxi stand nearby. A few of the hotel's features include free Wi-Fi throughout the building, a gym and fitness centre and a restaurant.
Book a stay nowCitrus Hotel Review | Pros and Cons
Pros
- Deals straight to your inbox. Subscribe to get special deals and offers delivered directly to your inbox.
- Full-service hotels. Citrus Hotels include 24-hour reception, fitness facilities and concierge.
- Corporate facilities available. Conference rooms and events can be organised on request.
- Search by price or star rating. Citrus Hotels accommodates a range of budgets and travel preferences.
Cons
- Cancellation fees apply. If you don’t notify Citrus Hotel early of your intention to cancel, your fee may be non-refundable.
How do I make a booking with Citrus Hotel?
Use the search form at the top of the page to locate a hotel in your chosen destination. Select the hotel, review the price and click “book now”. Choose the number of guests and your room type and continue through the booking process. You will need to enter your personal details and confirm your booking with your credit card.
What forms of payment does Citrus Hotel accept?
- Visa
- MasterCard
What is the Citrus Hotel cancellation policy?
If you do not arrive for your reservation (no show), you will be charged either the total amount of your reservation or the first night’s stay, depending on the season you reserved. You will need to notify Citrus Hotels 14 days prior to your reservation during high season or just one day during low season to cancel without charge.
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