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Citi Rewards Program FAQ

Information verified correct on April 30th, 2017

The Citi rewards program is easy to use. It allows you to purchase items, earn frequent flyer miles, and pay your annual fee with points.

If you have a Citi credit card you should take some time to learn about the Citi rewards program. Often people do not redeem their rewards because they do not know how the program works or do not think it offers them anything they will use.

Learn more about Citi credit cards

Comparison of Citi Rewards Credit Cards

Citi offer a wide range of rewards earning credit cards. Compare a range of options below.

Rates last updated April 30th, 2017
Rewards Points per $ spent (VISA/MC) Rewards Points per $ spent (AMEX) Bonus Points Annual fee
Citi Rewards Signature Credit Card
Receive 75,000 bonus Reward Points with a low balance transfer offer.
1.5 0 75,000 bonus points $199 p.a. annual fee for the first year ($395 p.a. thereafter) Go to site More info
Citi Prestige Card
Receive 70,000 bonus points on your first spend and a low interest rate on balance transfers.
2 70,000 bonus points $700 p.a. Go to site More info
Citi Qantas Signature Credit Card
Earn 50,000 bonus Qantas Points when you spend $2,000 or more on eligible purchases in the first 90 days. Plus, enjoy an introductory interest rate on balance transfers with a discounted annual fee of $199 in the first year.
1 0 50,000 bonus points $199 p.a. annual fee for the first year ($395 p.a. thereafter) Go to site More info
Citi Rewards Classic Credit Card
Citi Rewards Classic Credit Card offers a low balance transfer offer, 5% cash back on retail purchases and a discounted annual fee in the first year.
1 0 $49 p.a. annual fee for the first year ($99 p.a. thereafter) Go to site More info
Citi Rewards Platinum Credit Card
A low balance transfer offer card that allows you to earn 1 Citi Reward Point per $1 spent on eligible domestic and international spend. Also features complimentary international travel insurance.
1 0 $49 p.a. annual fee for the first year ($149 p.a. thereafter) Go to site More info

Citi Rewards Program frequently asked questions

Can I change my Citi Rewards points into Qantas Frequent Flyer points with a Platinum Card?

You can only earn Citi Rewards points on the Platinum credit card, and cannot convert them to Qantas Frequent Flyer points.

Can I change my Citi Rewards points into Qantas Frequent Flyer points with a Signature card or Select card?

When you sign up for the Signature card or the Select credit card you have to choose either the Qantas Frequent Flyer or Citi Rewards program through which to earn points. If you decide to move from the Citi Program to the Qantas program you will not be able to transfer points and will lose any points you haven't spent.

Can I change programs once I've started earning points?

You can, but remember if you decide to sign up for the Qantas Frequent Flyer program after you have earned Citi Rewards points you'll lose all points you haven't used.

If you have a Signature or Select card, can you choose whether to claim Citi Rewards points or Qantas Frequent Flyer points on sign up?

Yes. You can choose between the two programs on the Select card and Signature card. If you opt for the Qantas program you'll need to enrol for a fee of $49 when you sign up.

What are the joining and ongoing fees for the Citi Rewards program?

The rewards program is complimentary and you are enrolled in it automatically as soon as you activate your credit card.

Am I able to change my membership details?

Yes, all you have to do is sign on to Citi online and got o change my contact details.

Is my annual fee payable in rewards points?

Yes. When your annual fee shows up on your credit card statement you may redeem the points for it and Citi will credit your account the proper amount. You may also pay your additional cards' fees this way.

Is there a way to find out how many points are in my account?

You can find this information by logging on to the Citi website or by looking on your monthly statement.

When do reward points expire?

Reward points have no expiration date. They are good for as long as your account stays in good standing according to its terms and conditions.

Am I able to transfer my points to another cardholder?

You may transfer points to another cardholder that is an immediate family member. The request must be done in writing and can be faxed or mailed to Citi.

What is the cap on rewards points?

In a 12-month period Silver card owners cap at 40,000 points and Platinum card owners at 150,000 points.

Are rewards points updated regularly?

Are rewards points updated regularly?

How do I redeem my points?

Points are redeemable at the Citi website or by telephone.

Am I the only one who can redeem my reward points?

No, your first cardholder may also redeem the points and you may give special permission for other cardholders to redeem points by visiting your profile page on the Citi website.

What are my points redeemable for?

Rewards points are good for cashback, vouchers, merchandise, and frequent flyer miles.

Is the merchandise available on the website always the same?

No, merchandise options are updated every quarter.

What if I want a particular item but do not have enough points to purchase it?

The Fast Track option allows you to combine your points with a dollar amount to redeem a reward. The dollar amount is charged to your credit card.

Which frequent flyer programs are Citi Rewards partnered with?

Emirates Skywards program, Virgin Velocity, Asia Miles, Singapore Airlines Krisflyer, Qantas Frequent Flyers.

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14 Responses to Citi Rewards Program FAQ

  1. Default Gravatar
    Raph | October 16, 2016


    Can you please send me a proper email address for Citibank (Aust).
    I have problems trying to redeem my rewards points with your automated phone machines replying gibberish to my notes. Now the last two notes sent to you were not able to be sent and were returned undelivered. I am becoming very annoyed with Citibank.

    PS. Re the “follow up comments” marked below. “Via e-mail” to what e-mail address.???

    • Staff
      Anndy | November 3, 2016

      Hi Raph,

      Thanks for reaching out.

      Please note that we are, a financial information service that helps consumers make better decisions. We are not Citibank.

      Please use this link to get in touch with Citibank through email.


  2. Default Gravatar
    David | October 18, 2015

    I have ordered some woolworths cards but cannot find out what the expiry date is for the $100 cards.

    • Staff
      Sally | October 19, 2015

      Hi David,

      Thanks for your question.

      Just to confirm, are you referring to Woolworths Gift Cards?

      If so, WISH Gift Cards, eGift Cards, Essentials Cards, Groceries Only Cards and Store Gift Cards purchased online or in-store expire 12 months from date of issue. Returns Cards expire 6 months from date of issue.

      If you’re unsure, you can contact the Woolworths Everyday customer service team to confirm when your card will expire.



  3. Default Gravatar
    latha | August 31, 2015

    I have redeemed reward points and the cash is credited in the credit card, how can I use that amount?

    • Staff
      Sally | September 1, 2015

      Hi Latha,

      Thanks for your inquiry.

      Your reward points can be used for cashback, vouchers, merchandise, and frequent flyer miles.

      I’ve sent you a link to the Citi Rewards website for further information.

      I hope this has helped.



  4. Default Gravatar
    Towson | May 20, 2015

    If I use 38,500 reward points for Woolworths what does that equate to in dollars?

    • Staff
      Jonathan | May 21, 2015

      Hi Towson, thanks for your inquiry!

      Woolworths cards are eligible to earn Qantas Frequent Flyers points or to receive fuel savings/ e-vouchers. You may like to refer to the following link for a guide on earning Qantas points with your Everyday Rewards card. I have also sent the Qantas Frequent Flyer points calculator to your email which will allow you to calculate the potential rewards and flights that can be redeemed with 38,500 points.



  5. Default Gravatar
    steven | August 28, 2014

    when i redeem my points for gift vouchers are they sent to my billing address, and if so how long will it take thank you.

    • Staff
      Shirley | August 29, 2014

      Hi Steven,

      Thanks for your question.

      Please see below the sections I’ve taken from the Citibank website, “Rewards and Reward Certificates will be dispatched to your last known postal address. As most rewards will need to be signed for, you may like to change your daytime delivery address. When confirming your reward redemption you can let us know where you would like it delivered. We can not deliver to PO Boxes but are happy to send it to your business address and even if you change your delivery address for the Reward it will not change where your statements are being sent. Please allow 28 days for delivery of your Reward. If in a remote area, please allow an additional 7 days.”

      Hope this helps,

  6. Default Gravatar
    Petra | July 8, 2013

    How do I find out how many points I have?

    • Staff
      Jacob | July 8, 2013

      Hi Petra. Thanks for your question. You can check your rewards points balance through the Citibank Rewards website. You may need to register your account for online use, but once you do, you can keep track of your rewards balance and redeem your points for rewards. You need to have your card number and ATM PIN to register. I hope this helps. Jacob.

  7. Default Gravatar
    Deepali | March 8, 2013

    I have Citibank platinum credit card. I wanted to enquire when do the reward points on it expire as I want to spend them all before expiry?

    • Staff
      Jacob | March 8, 2013

      HI Deepali. Thanks for your question. Reward points have no expiration date. They are good for as long as your account stays in good standing (not in arrears). Cheers.

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