How to earn and use points through the Citi Rewards program |

Citi Rewards program guide

Earn points for your credit card spending and redeem them for travel, shopping and gift cards through the Citi Rewards program.

Woman sitting on couch and shopping online with credit card.

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The Citi Rewards program offers you extra value when you pay with plastic, by earning you points per $1 on most of your everyday spending. You can earn up to 3 points per $1 spent with some cards and redeem rewards including travel, frequent flyer points, gift cards and more. Use this guide to compare Citi Rewards credit cards, learn more about the program and weigh up the pros and cons to decide if it's the most rewarding choice for you.

What you'll find in this guide

Compare Citi Rewards credit cards

Data updated regularly
Name Product Bonus points Rewards program Rewards points per $ spent Purchase rate Annual fee
Citi Rewards Card - Bonus Points Offer
Citi Rewards Program
21.49% p.a.
$49 annual fee for the first year ($149 p.a. thereafter)
Get 100,000 bonus Citi reward Points (worth $460 in gift cards) when you spend $3,000 in the first 90 days. Plus, a $49 first-year annual fee.
Citi Rewards Card - Points & Gift Card Offer
Citi Rewards Program
21.49% p.a.
$49 annual fee for the first year ($149 p.a. thereafter)
Receive 90,000 bonus Citi reward Points (worth $400 in gift cards) and a $100 Coles eGift Card when you spend $3,000 in the first 90 days.
Citi Rewards Card - Balance Transfer Offer
Citi Rewards Program
21.49% p.a.
$49 annual fee for the first year ($149 p.a. thereafter)
Save on interest with 0% p.a. on balance transfers for 30 months with no balance transfer fee. Plus, a $49 first-year annual fee.
Citi Prestige Card
Citi Rewards Program
21.49% p.a.
Enjoy 200,000 bonus reward Points, unlimited airport lounge access, hotel perks and more.
Citi Rewards Card - Velocity Points Offer
Citi Rewards Program
21.49% p.a.
$99 annual fee for the first year ($199 p.a. thereafter)
Enjoy 100,000 bonus Velocity Points when you spend $3,000 in the first 90 days. Plus, complimentary travel and purchase insurance.

Compare up to 4 providers

How can I earn Citi Rewards points?

dining area
With a Citi Rewards credit card, you’ll earn points for every $1 spent on eligible purchases made in Australia and overseas (including online). This covers most everyday spending, such as supermarket and retail shopping, petrol, dining and travel bookings.

Introductory bonus point offers

Citi Rewards credit cards sometimes offer introductory bonus points when you sign up for a new card and meet the spending requirements. Usually, you’ll need to be a new customer and spend a set amount of money in the first few months you have the card.

Depending on the offer, you could get thousands of bonus Citi Rewards points when you start using your card. Just remember to check the offer requirements so you know exactly what you need to do to collect your bonus points.

Transactions that don't earn points

The following transactions are not eligible to earn points on a Citi Rewards credit card:

  • Cash advances
  • Balance transfers
  • BPAY payments
  • Purchases of foreign currency
  • Transactions made in operating a business
  • Payments to other Citi accounts
  • Fees and charges
  • Transactions made using points
  • Government-related transactions (including ATO payments)

If you have a specific question about whether or not a transaction will earn points, you can call Citi on 13 24 84 or check the Citi Rewards terms and conditions (available on the Citi website) for further details.

What can I get with my Citi Rewards points?

The Citi Rewards program offers you a range of different ways to use points, including:

  • Frequent flyer point transfers. You can transfer your Citi Rewards points to frequent flyer points with Emirates Skywards, Singapore Airlines KrisFlyer or Velocity Frequent Flyer. The amount of Citi Rewards points you’ll need per frequent flyer point and the minimum transfer requirements can vary from card to card, so you’ll need to log in to your account and go to to get the most accurate details.
  • Flybuys points. You can exchange your Citi Rewards points for Flybuys points. If you have a Platinum card, you can transfer your Citi Rewards Points at a rate of 1.33 for 1 Flybuys point. Gold and Classic cards offer 2 Citi reward Points for 1 Flybuys point exchange rate.
  • Travel. You can use your points to pay for flights, hotel bookings, car hire or activities such as tours and theme park tickets. From time to time, Citi may also offer you exclusive deals or travel packages that you can redeem with points.
  • Merchandise. The Citi Rewards website offers merchandise in a range of categories, including clothing, baby toys and items, luggage, beauty items, electronics, jewelry and homewares.
  • Gift cards and cash. You can redeem Citi Rewards points for gift cards from a range of popular brands including Bunnings, Coles, David Jones, iTunes and Woolworths. You can also use Citi Rewards points for cashback on your account or to pay for your annual fee.
  • Charity donations. Citi Rewards gives you the option of supporting the Australian Red Cross, Fred Hollows Foundation or Starlight Children Foundation by using points for a donation.

Personalised rewards for premium Citi Rewards credit cards

If you have a Citi Rewards, Premier (existing customers only) or Prestige credit card, you can also use your points for something not listed in the rewards catalogue through Citi’s Personalised Rewards service. To do this, you’ll need to contact Citi directly and provide full details of what you’d like to redeem, including:

  • The Australian dollar price
  • The name of the supplier or vendor
  • The contact details for the supplier or vendor

Citi will then review your request, source the item or service and provide you with details of how many points are required for the personalised reward.

How to redeem Citi Rewards Points

You can use your Citi Rewards points at any time by logging in to your Citibank Online account and clicking the “Rewards” button at the top of the page. From there, you’ll be able to see your point balance, browse rewards and follow the prompts to make a redemption.

Alternatively, you can redeem points over the phone by calling Citi on 13 24 84. But keep in mind that phone redemptions require more points than online redemptions (except in the case of Personalised Rewards). The total points required for phone redemptions will be outlined at the time of your request.

Pros and cons of the Citi Rewards program

Weigh up these advantages and disadvantages to help you decide if a Citi Rewards credit card will work for you.


  • Earn points for your spending. You’ll earn points for every $1 spent on eligible purchases with a Citi Rewards credit card.
  • Bonus points. Citi Rewards cards may offer you thousands of introductory bonus points when you meet the spending requirements.
  • Frequent flyer partners. You can transfer Citi Rewards points to your Velocity, Emirates Skywards or Singapore Airlines KrisFlyer accounts.
  • Variety of rewards. Citi Rewards points can be redeemed for travel, frequent flyer rewards, merchandise, gift cards or even personalised rewards if you have an eligible premium card.
  • No point expiry. Citi Rewards points won’t expire as long as your account is active and in good standing.


  • Point caps. Some Citi Rewards credit cards limit or cap the number of points you can earn per statement or per year. Depending on how much you spend, this could affect the value of the card.
  • Annual fees. Standard Citi Rewards credit cards have annual fees that range from $99 p.a. for the Citi Rewards Classic card up to $700 for the Citi Prestige.
  • Interest rates. Citi Rewards credit cards have higher standard variable purchase rates than some other cards. So if you carry a balance, you may want to consider a low rate credit card instead.
  • Reward values. Different rewards have different values. In some cases, that could mean the value of your points is worth much less than the amount of money you spent earning them.

Citi World Privileges

Citi cardholders can take advantage of exclusive discounts and deals as they spend with Citi World Privileges. This includes dining, hotels, travel, shopping and lifestyle. You can browse the current offers on the Citi World Privileges website.

What else should I consider when comparing Citi Rewards cards?

woman using card, laptop, and notepad

Here are some other key details to think about when you’re comparing credit cards and reward programs.

  • Additional cardholders. If you want to share your Citi Rewards credit card account with someone, you can request an additional cardholder. With two people spending on the same account, you could earn even more points.
  • Complimentary insurance. The Citi Rewards and Prestige credit cards all offer a range of complimentary insurance covers, including travel insurance and purchase insurance. If you use these extras, they could help balance out the card’s annual fee and any other costs (such as interest charges).
  • Other extras. Depending on the Citi Rewards card you choose, you could enjoy complimentary airport lounge access, complimentary flights and free hotel stays. Just remember to check the terms and conditions for individual benefits so that you know what you need to do to enjoy them.
  • Citi Qantas Rewards. If you're a Qantas Frequent Flyer member, you have the option of earning Qantas Points on a Citi Premier (existing customers only) or Prestige credit card by opting in to Citi Qantas Rewards. Note that the earn rates are different when you’ve opted in to Citi Qantas Rewards compared to those of Citi Rewards credit cards.

The Citi Rewards program gives you a way to earn points for your spending with an eligible Citi credit card and offers a wide range of ways to use them. You can compare Citi Rewards credit cards with a range of other options to help you find the right card for you.

Frequently asked questions about Citi Rewards

If you’re interested in other details of the Citi Rewards program, here you’ll find answers to some of the most common questions about it. You can also get in touch with us using the comment box below if you have any specific questions you want to ask.

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16 Responses

    Default Gravatar
    williamJanuary 29, 2018

    I have over 150k reward points with Citibank , can I redeem them for cashback into my Citibank account.

      Avatarfinder Customer Care
      JoanneJanuary 30, 2018Staff

      Hi William,

      Thanks for reaching out.

      Upon checking on Citi’s support page, to redeem points for a cashback on your account, what you can do is go to the Citi Rewards website and then select the cashback category within the catalogue, next is you redeem the cashback amount based on the points you would like to redeem.

      When you redeem points for a cashback, your total available points balance will be reduced and you will see the credit to your eligible card in 7 calendar days and will be shown your following credit card statement account.

      Your account must be open and in good standing to be eligible for redemption, it cannot be cancelled or returned and is available for certain Citi accounts participating in Citi Rewards. Alternatively, you may contact Citiphone to get further assistance.

      Hope this helps,

    Default Gravatar
    RaphOctober 16, 2016


    Can you please send me a proper email address for Citibank (Aust).
    I have problems trying to redeem my rewards points with your automated phone machines replying gibberish to my notes. Now the last two notes sent to you were not able to be sent and were returned undelivered. I am becoming very annoyed with Citibank.

    PS. Re the “follow up comments” marked below. “Via e-mail” to what e-mail address.???

      Avatarfinder Customer Care
      DeeNovember 3, 2016Staff

      Hi Raph,

      Thanks for reaching out.

      Please note that we are Finder, a financial information service that helps consumers make better decisions. We are not Citibank.

      Please go directly to Citibank’s website to get in touch with them through email. You may also visit their contact us page to find more contact details.


    Default Gravatar
    DavidOctober 18, 2015

    I have ordered some woolworths cards but cannot find out what the expiry date is for the $100 cards.

      Avatarfinder Customer Care
      SallyOctober 19, 2015Staff

      Hi David,

      Thanks for your question.

      Just to confirm, are you referring to Woolworths Gift Cards?

      If so, WISH Gift Cards, eGift Cards, Essentials Cards, Groceries Only Cards and Store Gift Cards purchased online or in-store expire 12 months from date of issue. Returns Cards expire 6 months from date of issue.

      If you’re unsure, you can contact the Woolworths Everyday customer service team to confirm when your card will expire.



    Default Gravatar
    lathaAugust 31, 2015

    I have redeemed reward points and the cash is credited in the credit card, how can I use that amount?

      Avatarfinder Customer Care
      SallySeptember 1, 2015Staff

      Hi Latha,

      Thanks for your inquiry.

      Your reward points can be used for cashback, vouchers, merchandise, and frequent flyer miles.

      I’ve sent you a link to the Citi Rewards website for further information.

      I hope this has helped.



    Default Gravatar
    TowsonMay 20, 2015

    If I use 38,500 reward points for Woolworths what does that equate to in dollars?

      Avatarfinder Customer Care
      JonathanMay 21, 2015Staff

      Hi Towson,

      Thanks for your inquiry.

      Woolworths cards are eligible to earn Qantas Frequent Flyers points or to receive fuel savings/e-vouchers. You may like to refer to the following link for a guide on earning Qantas points with your Everyday Rewards card. I have also sent the Qantas Frequent Flyer points calculator to your email which will allow you to calculate the potential rewards and flights that can be redeemed with 38,500 points.


    Default Gravatar
    stevenAugust 28, 2014

    when i redeem my points for gift vouchers are they sent to my billing address, and if so how long will it take thank you.

      Avatarfinder Customer Care
      ShirleyAugust 29, 2014Staff

      Hi Steven,

      Thanks for your question.

      Please see below the sections I’ve taken from the Citibank website, “Rewards and Reward Certificates will be dispatched to your last known postal address. As most rewards will need to be signed for, you may like to change your daytime delivery address. When confirming your reward redemption you can let us know where you would like it delivered. We can not deliver to PO Boxes but are happy to send it to your business address and even if you change your delivery address for the Reward it will not change where your statements are being sent. Please allow 28 days for delivery of your Reward. If in a remote area, please allow an additional 7 days.”

      Hope this helps,

    Default Gravatar
    PetraJuly 8, 2013

    How do I find out how many points I have?

      Avatarfinder Customer Care
      JacobJuly 8, 2013Staff

      Hi Petra. Thanks for your question. You can check your rewards points balance through the Citibank Rewards website. You may need to register your account for online use, but once you do, you can keep track of your rewards balance and redeem your points for rewards. You need to have your card number and ATM PIN to register. I hope this helps. Jacob.

    Default Gravatar
    DeepaliMarch 8, 2013

    I have Citibank platinum credit card. I wanted to enquire when do the reward points on it expire as I want to spend them all before expiry?

      Avatarfinder Customer Care
      JacobMarch 8, 2013Staff

      HI Deepali. Thanks for your question. Reward points have no expiration date. They are good for as long as your account stays in good standing (not in arrears). Cheers.

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