Citibank Plus Everyday Account

Citibank Plus Everyday Account

Fee Free Deposit


Account Keeping Fee


Free international money transfers and free overseas Citibank ATM withdrawals.

  • Upcoming changes to the Citibank Plus still mean the perks stay the same
  • $0 account or transaction fees
  • No ATM fees when using Citibank, Westpac, St.George, Bank of Melbourne or BankSA ATMs in Australia
  • No fees for using an overseas ATM, overseas in-store purchases or international money transfers

Product details

The Citibank Plus Everyday Account is a completely fee-free way to bank and can help you if you like travelling overseas. No matter how much you deposit each month, or how many times you use your debit card, Citibank will not charge you any fees for banking with their Plus Everyday Account. No ATM fees using Citibank, Westpac, BankSA and St.George branded ATMs in Australia. Use overseas Citibank ATMs for free.

In March 2017, Citibank will be switching to Mastercard. Find out what it means for new and existing account holders.

Product Name
Citibank Plus Everyday Account
Monthly Account Fee
Debit Card Access
ATM Withdrawal Fee
Interest Rate p.a.
No ATM fees using Citibank, Westpac, BankSA and St.George branded ATMs in Australia. Use overseas Citibank ATMs for free.
Joint Application
Fee Free Deposit p.m.
Overseas ATM Withdrawal Fee
Overseas Eftpos Fee
Phone Banking
Internet Banking

What are the features of the Citibank Plus Everyday Account?

When comparing Citibank’s transaction account with others, make sure that you look at the various fees you might be subjected to each months.

$0 Monthly account maintenance fees

There is no monthly charge from Citibank for banking with the Plus Everyday Account.

Linked Debit Mastercard

The account comes with a Citibank issued Debit Mastercard that allows you to shop wherever Debit Mastercard is accepted, without having to pay any interest on the purchase price. The debit card comes with a PayPass chip.

$0 Transaction fees

There is no charge for purchases made using your Debit Mastercard.

Domestic ATM withdrawals

You can withdraw money from Citibank, Westpac, St.George Bank, Bank of Melbourne or BankSA ATMs in Australia without any charges to your account.

International ATM withdrawals

Citibank doesn’t charge any fees for transactions made at overseas ATMs, though some third party bank operators could charge a fee for using their ATMs. So if you use a Citibank ATM overseas, the withdrawal is free but you need to take into account exchange rates. If you're using a non-Citibank branded ATM overseas, then the ATM operator is likely to charge you a fee. It’s important to note that this isn’t a Citibank charge and is out of Citibank's control.

List of all the Citibank ATMs in the world.

Overseas transactions or shopping online

Citibank doesn't charge any international transaction fees – so if you're purchasing something overseas or shopping online from a non-Australian retailer website, you don't need to worry about any fees. This fee is usually charged when you conduct a transaction in a currency other than AUD.

International money transfers – send money overseas to loved ones

You can make fee-free, instant money transfers to Citibank accounts in the countries below.

HungaryMalaysiaUnited States
GuamMexicoUnited Kingdom
Hong KongPhilippinesUnited Arab Emirates
India (restrictions apply)Poland Thailand

If you're sending money from your Citibank Australia Plus everyday account to a non-Citibank account in another country, the recipient bank may charge fees for the transfer. These transfer are also not instant.

Foreign currencies available to transfer


24/7 access to account

You can access your account online or with 24/7 phone banking from Citibank.

Free wine when you dine at eligible restaurants

If you dine at one of Citibank’s Dining Program partner restaurants and pay using your Debit Mastercard, you will receive a free bottle of wine.

$0 minimum opening balance

You can open a Citibank Plus Everyday Account without an initial deposit amount.

Linked with a Citibank savings account

This is a non interest earning account, but you do have the option of linking up to three separate savings accounts from Citibank. This allows you to easily transfer money into your savings.

Personal use only

This account is intended only for personal use, not to be used by a business.

Citibank branches in Australia

It’s important to note that Citibank branches are only placed in Capital CBDs, though bank deposits can be made at NAB branches and Australia post with Bank@Post outlets. Cash deposits not made in a Citibank branch will take up to 48 business hours to appear in your account.

One Time Password

Citibank’s online banking uses a banking password as well as a One Time Password (OTP) for extra security. The OTP can be generated using the Citibank mobile app. Make sure that you always have access to the phone number that you’ve registered for OTP.

Customer service

Citibank’s call centre is located in Manila, Philippines.

Popular across consumers

Recent figures released by Citibank show a 500% increase in applications since the product’s re-launch in October 2011.

How does the Citibank compare to the 28 Degrees Mastercard?

Citibank Plus28 Degrees
Fees for international purchases$0$0
Fees for international ATM withdrawal$03% of amount or $4 (whichever is greater)
Exchange rate usedMastercardMastercard
Monthly or annual fees$0$0
Card schemeMastercardMastercard
Card typeDebit CardCredit Card

*Rates and fees correct up to 1 July 2015

Using an international ATM with your Citibank Plus account

*Source: Whirlpool Forums

LocationCitibank Presence?Fee-Free Withdrawals?
Indonesia and BaliYesBCA, Mandiri, CIMB/Niaga, BNI, Danamon, Mega
CanadaNoBank of Montreal, TD Bank
ChinaYesICBC, Bank of China, Bank of Beijing, Citibank
EuropeYes (in some countries)Most ATMs
Hong KongYesHSBC, Bank of China
JapanYesSeven Bank, JP Bank
MacauNoSome available
MalaysiaNoMost ATMs
New ZealandYes (but only in Auckland)Some ATMs
SingaporeYesDBS, OCBC
Sri LankaNoMost commercial banks
TaiwanYesFirst Bank, Standard Chartered
ThailandYes (but only in Bangkok)Some ATMs
VietnamYes (mostly in Ho Chi Minh City)Military Bank, DongA Bank


  • No monthly account or transaction fees
  • Debit MasterCard with Mascard payWave
  • Fee-free withdrawals at partner ATMs
  • Fee-free instant money transfers
  • Free bottle of wine every time you dine at Citibank Dining Program partner restaurants
  • Free access to 3,000+ ATMs in Australia
  • Open one in 15 minutes


  • Not available for business
  • Lack of branches in Australia

How do I apply for the Citibank Plus Everyday Account?

If after comparing the features of this everyday account with others you decide it has everything you were looking for, you can start a secure application by applying online.

Eligibility to apply online

Before beginning, check the following eligibility requirements to ensure that Citibank will accept your application:

    • Your current age. Only individuals who are 18 years of age or older will be considered for the Citibank Plus Everyday Account.
    • Where you live. You must have a valid Australian residential address in order for your application to be processed.
    • The purpose of the account. You must be setting up this account for personal use only. While it can be a joint account, it cannot be used for businesses, partnerships, trusts, companies or DIY Super Funds.

Documentation for your online application

If you are eligible, gather together the following documentation and proceed with filling out your application online:

    • Identification documents. You are going to need at least two forms of identification when filling out the application. These can include an Australian driver’s licence, Medicare card or passport.
    • Tax File Number (TFN). Australian’s are not required to provide a TFN, but if you do not, Citibank will deduct any applicable taxes at the top marginal rate.
    • Joint applicant information. If applying jointly you will need all of the same information for the additional applicant.

What happens after I've submitted my application?

If you have all of your information readily available, filling out the application should take no more than five minutes. Once submitted, Citibank will issue you an account number. Within five to seven business days you will receive a welcome pack from Citibank which will have your Debit MasterCard inside.

The identification process

After the sign-up process it’s very likely that you’ll need to visit your local Australia Post or Citibank branch to verify your identity. is an online comparison service so we can’t recommend specific products to you.

I’m very new to all of this and am wondering if you can tell me how I would find out the exchange rate I will receive if I put money into this card. For example if I put $10,000 on."]
For the Citibank Plus Everyday account, the Mastercard exchange rate is used at the time of transaction. This exchange rate has a commission built into it, which means that you don’t pay any additional fees on top of the rate.

The Citibank Plus account is a fee-free everyday account. In the event that your card is lost or stolen, you will need to contact Citibank directly.

For fee-free overseas withdrawals, you will need to withdraw from a Citibank-branded ATM in Scandinavia. Bear in mind that while Citibank might not charge you for overseas withdrawals, the owner of the ATM machine might.

If you visit the Citibank website, you can locate your nearest ATM or branch anywhere in the world by using their ‘Find Citi Locations.’ Please note that although Citibank will not charge a fee for withdrawals from Citibank-branded ATMS, some ATMS may owner charge fees.

No, the Citibank Plus Everyday account has no interest.

The Citibank Plus account is a fee free everyday account. You will benefit from no international fees. This means no international ATM or point of sale fees when using your account abroad, as well as free international money transfers to any account.

Yes, that’s correct. You will need to ensure that you have sufficient funds in your Plus account to make transactions overseas. There are no currency conversion fees or international transaction fees applicable when using the Citibank Plus Debit MasterCard overseas. Citibank will not charge you ATM fees when using any ATM overseas. Please kindly note that non-Citibank ATM owners may charge a fee for use of their ATM.

With the Citibank Plus account, they change no foreign transaction fees and no international ATM withdrawal fees for purchases overseas. However, please note that while Citibank may not charge you for overseas withdrawals, the owner of the ATM machine might charge a fee. Citibank Global Transfers allows you to convert currency at the exchange rate specified to you on Citibank Online before you confirm your transaction. This exchange rate includes a commission for the conversion service.

It’s possible to apply for a joint Citibank Plus account, however it’s not possible to add a card holder to an existing account.

If you visit the Citibank website you can use their ‘Find my Citi’ to locate your nearest branch. With the Citibank Plus Everyday Account, you can transfer money via the Citibank Global Transfers. Should you have any other enquiries regarding Citibank products, we suggest that you get in contact with them directly.

As is an online comparison service, we do not represent Citibank. To follow up on your application, we suggest getting in touch with Citibank directly.

You can transfer funds to Turkey through the Citibank Global Transfers online. If you are having trouble processing this transfer, we advise that you get in touch with Citibank directly.

Both statements are correct. In most cases you’ll find that the ATM operator will charge a fee.

There is a Citibank branch located in Auckland – unfortunately Citibank Australia don’t have any partners overseas.

The Citibank Plus account uses MasterCard exchange rates.

Unfortunately no, you need to withdraw from a Citibank-branded ATM for fee-free withdrawals.

There’s a daily limit of $1,000 which you can withdraw or spend from this account, as well as a daily transfer limit of $10,000. You can change these at anytime by calling Citibank.

Unfortunately its only possible to have two Citibank debit cards linked to the one account. This is because there is a maximum of two people per joint account. Either your daughter or son-in-law will need to get their own Citibank Plus account.

The Citibank Plus account doesn’t attract any currency conversion fees.

Your Citibank Plus debit card can be used at ATMs, retailers or any other location that accept MasterCard. Spain also has a number of Citibank-branded ATMs where you can withdraw your money fee-free.

It doesn’t need to be verified to use overseas, but it would be good to tell Citibank about your plans to travel beforehand. Two cards are provided for a joint account.

Please note that is an online comparison and information service and does not represent Citibank. This card is actually a debit card, not a travel card. It only holds AUD and there are no fees for ‘reloading’ into this account.

There is no annual fee on the Citibank Plus account.

If your Citibank Plus account has not been operated on by deposit or withdrawal for a period of at least 6 months, and your account is either in debit (apart from a secured overdraft) or has a nil balance, Citibank may close your account without any prior written notice to you.

A Multi Currency Account can hold both USD and EUR. Please note that is an online comparison service and is not in a position to recommend specific products, providers and services.

Please note that is an online comparison service and is not in a position to recommend specific products, providers and services. You can use the debit card wherever MasterCard is accepted, including ATMs and merchants. MasterCard has one of the biggest networks worldwide.

Citibank will not charge ATM fees for using your Citibank Plus debit card. There is one branch in Auckland.

The transfer is fairly easy if you are comfortable using the Internet. You can do the transfer online, there is no need to go into a branch or Post Office.

As the age requirement for this account is 18, you may want to consider getting your one of your parents to apply as a joint account with you.

This card doesn’t charge currency conversion fees.

Please note that is an online comparison service and does not represent Citibank. It’s likely that you’ll be charged a foreign ATM operate fee is you use a non-Citibank ATM to take out money, this can go up to a few dollars. There are no currency conversion fees charged. You can apply for this card online, but if you’re a new customer Citibank will require that you visit a branch to show 100 points of ID. There’s no charge to transfer any left over funds electronically when you return.

Unfortunately the best decision regarding this will ultimately come from how important different features are to you. The Citibank Plus will not charge you for overseas ATM withdrawals, whereas many travel money cards do. On the other hand, as you mentioned, the exchange rate isn’t locked in like a travel money card is. You might start by weighing up the difference ATM fees will cost you compared to the cost of the exchange rate dropping and see which option would be cheaper.

This account is able to be opened as a joint account, as long as both applicants are eligible, meaning they are over 18 years old and have a valid email address and Australian residential address.

As long as you satisfy the eligibility criteria mentioned below, your MasterCard won’t be a problem with Citibank. - Be over 18 years of age - Valid email and Australian residential address - If applying with a joint account holder, they will need to supply their details too - The account must be opened for personal use only - You will need to supply at least two forms of identification: Australian driver’s licence, Medicare card or Passport.

There should be no problem as long as you use the card at locations which accept MasterCard. The withdrawals will be free from Citibank regardless of which ATM you use, although some ATMs will charge owner fees which you will need to check before withdrawing.

I would recommend reading the terms and conditions for your son’s particular bank. Some banks set a refund period much shorter than this, but your bank may have set this 6-8 week period in their terms and conditions for their MasterCard product. I would also recommend regularly touching base with the bank during the time taken to organise the refund to see if there is any way of speeding it up.

Citibank has a fraud protection service called Fraudshield which may be able to help in this situation. It works similar to the fraud protection services other banks use – your account will be monitored for suspicious or irregular transactions e.g purchases made overseas, and if something is found, you’ll be contacted immediately to verify if you’ve made the transaction or if it is from a fraudulent source.

Unfortunately, this is up to the bank and the card scheme (Visa, MasterCard etc) to decide. What they’re most likely doing right now is investigating the transaction, figuring out where it came from and at what time, and then using other information to come to a decision as to who is liable. In most cases, if the cardholder didn’t act in contrary to the card terms of use then they will be not be liable and will be reimbursed. Good luck with this issue and please let us know when it is resolved.

You can withdraw a maximum of $1,000 each day, and the daily transfer limit is $10,000 with this account.

Unfortunately, as we’re not Citibank, we’re unable to help you with applying for a US-based account. I’d recommend contacting Citibank directly to talk about your options for setting up an account overseas.

This card can be used overseas in Italy to purchase items in stores and withdraw money at ATMS (I used it myself in Italy last year).

Unfortunately to be eligible for this account you must be a permanent resident of Australia and have a valid Australian residential address.

You will be able to apply for the Citibank Plus by clicking on the ‘Go to Site’ buttons on this page. Note that you can identify yourself online, but if this is unsuccessful you may need to identify yourself in person at a Citibank branch or Australia Post branch.

You may be able to obtain a form from Citibank to change your individual account to a joint one. Please get in touch with them directly to enquire about this.

Unfortunately this account is only available for those at least 18 years old. You could potentially open a joint account and have your daughter as the joint account holder. Alternatively you could open one in your name and let your daughter use the card.

He may have been locked out if he didn’t inform Citibank Australia that he was temporarily leaving the country. Alternatively, there could have been security breaches that caused the account to be locked. If he’s not having any luck with the customer service team over the phone, you may want to visit your local branch on his behalf to try and resolve the issue. Please also check that he has sufficient funds in his account and that he has been trying to use an ATM with the MasterCard logo on it.

Citibank can assist you with opening your account before you leave Australia. While the Australian Citibank Plus Transaction account won’t charge you for international money transfers, you’ll need to check with Citibank Uruguay will charge a fee for receiving the funds. It’s most likely that if you transfer funds into your Uruguay account that the funds will be in Pesos, so you won’t need to exchange the currency – but it’s best to confirm this with Citibank before committing to the product.

Please note that exchange rates are incredibly volatile and change all the time. You’ll receive a your account number once you’ve completed the online application form. It typically takes up to 5-7 working days for your welcome pack to arrive that will contain your Debit Master Card.

Citibank Australia doesn’t charge any fees of international money transfers (exchange rates will apply), but just double check with your American bank to see if they charge fees for receiving the money. The maximum amount you can transfer internationally is included in your daily transfer limit.

You need to use a Citibank (not MasterCard) branded ATM for fee-free withdrawals. If you use a non-Citibank ATM, then a foreign ATM fee will most likely be charged.

Citibank Australia doesn’t have any partner ATMs overseas. However, Citibank has a number of ATMs in Thailand, Vietnam and Malaysia that you’ll be able to withdraw money from for free.

Unfortunately we can only provide general advice regarding the products we compare. Using a credit card for purchases could mean that you’re charged interest, so it just depends on your daughter’s spending style and her ability to make her repayments. Generally, when choosing ‘credit’ with a debit card means that the purchase has purchase protection and a zero liability policy. It adds a level of security to your purchases, but this feature is not available with all debit cards in the market. It advisable to check with Citibank to see if this feature is included.

There are no fees for the following: Card Issue, Account Open, Initial Load, Reload, Transfer between Currencies (because this account only holds AUD), Purchase Transaction, Cross Currency Conversion Fee, Card Replacement, Emergency Cash Advance (because it’s not a credit card), Transfer to Transaction Account, and Card Closure. If you withdraw money out of a Citibank branded ATM in Germany you won’t be charged a fee for going so. Otherwise a foreign ATM fee will most likely be charged. Unfortunately Citibank Australia doesn’t have any sister banks internationally. It’s also not possible to deposit Euros into this account. Once you’ve returned to Australia and there are still left over funds in your account, you can transfer it back into your normal Australian transaction account, or withdraw the funds from an Citibank ATM.

You’ll need to supply information about yourself including your Driver’s Licence number, place of birth, address, contact details, tax file number (you don’t have to provide this but tax will be deducted at the highest marginal rate if you don’t), and also details about your job. You must provide two forms of identification that will prove that you are identified in Australia. One of these items has to be a form of photo identification. Once your application is completed you’ll receive your card and PIN within 5 – 7 business days.

Please note that is an online comparison service. We don’t actually issue any of the products ourselves. It’s best for you to get in touch with Citibank directly to see if they can issue you the card within 5 business days.

Cash withdrawals for CBA accounts attract a fee of AUD$5.00 plus 3% of the transaction value (at the time of writing). Unfortunately we don’t recommend specific products, services or providers though you can compare a range of providers here that provide accounts to non-residents. It might be a good idea to check their overseas ATM withdrawal fees before committing to anything.

I’ll answer your question in corresponding points to make it easier to see: 1. This account charges no currency exchange fee. There is a margin as part of the exchange rate, which you can work out by seeing the MasterCard exchange rates, which is what the card uses. 2. Yes, the card is a regular debit card, meaning it will have your name printed on it, and has a security chip inbuilt. 3. There are no Citibank international ATM withdrawal fees, meaning the only fee you need to worry about is the local ATM fee. 4. The daily withdrawal limit is $1,000, and the daily transfer limit is $10,000. 5. No, there are no fees for making deposits, inactivity or closing your account. As I mentioned, this account is a debit card, not a travel money card, meaning many of the fees usually charged by a travel card are not charged by this fee-free transaction account.

If the ATM has a ‘plus’ symbol on it you can hit savings, if not you can select credit to withdraw money from an overseas ATM.

You’re unable to use BPAY to transfer funds onto your Debit MasterCard, you’ll need to use a direct debit transfer to credit your account. When you’ve done this you’ll be able to access these funds via your Debit MasterCard.

This card allows you to spend in ZAR, although note that this card is a debit card, not a travel card, meaning you can’t preload funds onto it.

No you won’t be charged an international transaction fee if you use your Debit MasterCard to purchase something internationally online.

Yes there are Citibank branches and ATMs in Hanoi. You can make a cash deposit at the branch, but please keep in mind that fees and exchange rates will apply to this transaction. Upon depositing, please confirm these with the Citibank staff member.

First off, there is no foreign conversion fees payable on the Debit MasterCard that comes with this account. - You can use your account to perform electronic transfers and pay for bills and there is no charge for these kind of transactions. - According to the Citibank website, they list no applicable fees for this account. Before you apply you should read through the terms and conditions of the account. - You can open the account by clicking the green ‘Go to site’ button on this page and following the application process on Citibank’s site.

Unfortunately we don’t recommend specific products, services or providers. The Citibank Plus is a competitive product and offers free international money transfer from Australia to any account. If you’d like, you can also read our travel money guide for Switzerland.

You’ll receive the MasterCard exchange rate for the day, which you can find here (enter in ’0′ in the bank fee section).

There are no branches in Italy. 2. You can deposit into this account via cheque, EFT, salary crediting, at Australia Post and at NAB branches. 3. At time of writing, 1 EUR = 1.44 AUD

Yes this card is accepted at Mastercard locations. Please note that fees could apply.

I’d recommend contacting Citibank Plus directly about this matter.

This account doesn’t charge fees for withdrawing from an ATM. It does allow you to deposit and transfer from this account to different bank accounts. There’s no extra insurance on this card, but as is the case with all Mastercards, it’s covered by Mastercard’s Zero Liability policy, which means that if you follow the conditions of use for this card you will not be held at fault for any fraudulent transactions. This means you’ll also receive provisional credit to cover any losses within five business days. If your card is stolen you can contact Citibank to have your account blocked and a new card issued.

No conversion fees apply to that withdrawal but you may be charged a foreign ATM fee. Citibank-branded ATMs allow fee-free withdraws for Citibank cards.

You can search for Citibank ATMs and branches across the globe by using findmyciti.

As mentioned, the commission would be included in the exchange rate, which would make up some of the difference between the rate Mastercard offers and the prevailing rate available on the foreign exchange market. According to the Mastercard website, they charge financial institutions between 0.15 to 1% when the global payment system is used, so the amount of commission charged could vary. This would then be combined with the exchange rate to give you the final rate available on the Mastercard website. There are no fees added to a global transfer with this account. Your funds will be exchanged at the Mastercard rate applicable at the time of transfer, and as the fine print mentions, this will include a commission, so there are no additional fees added to this transfer. To find out the Mastercard exchange rate for the day please visit this page.

This card doesn’t charge fees for buying anything in store overseas. There won’t be any fees, though the exchange rates will apply.

On the Citibank website it states that, “You’ll receive a your account number once you’ve completed the online application form. Check the mail within 5-7 working days for your Welcome Pack which will contain your new Debit Mastercard, ATM PIN and CitiPhone Banking Telephone PIN (TPIN).” You can also check the status of your application.

If the ATM isn’t a Citibank ATM you may have to pay ATM owner fees, which are separate from the bank’s own ATM fee which they charge to their own customer. It should be noted that not every country and not every ATM will come with these fees. In answer to your second question, this will depend on the bank your account is with, and the type of account you use to transfer funds. Most Australian everyday accounts will allow you to transfer to another Australian bank account free of charge, but again this will depend on the account you have. It’s recommended that you notify Citibank of the locations you’ll be travelling to and the dates you’ll be travelling. As you mention, this will reduce the chance of Citibank placing a preemptive block on your account if they see charges being put on the card in a faraway location (a telltale sign that your card details have been stolen). There’s a daily limit of $1000 which you can withdraw from this account, as well as a daily transfer limit of $10,000.

This account uses the current Debit Mastercard exchange rate when you exchange funds.

Yes you can open a joint account online. There are no international transaction fees for this account but your funds will be subject to Citibank’s Exchange Rates.

The 2.5% transaction fee doesn’t apply to the Citibank Plus Account when withdrawing funds or using the card to make a purchase in store.

If you’re using an overseas ATM, withdrawals from a Citibank-branded ATM won’t incur a fee. Using a non-Citibank branded ATM will incur the foreign operator ATM fee.

Citibank do not charge ATM fees regardless of which ATM machine you use so you can use whichever you happen to come across.

1. Yes, this account uses the Mastercard exchange rate at the time of purchase. 2. No, you will not be charged ATM owner fees if using a Citibank ATM. 3. The answer to this will depend on how long you’re going to be staying in America and how often you’ll be making withdrawals at ATMs.

This is correct, if you use the Australian Citibank card you’ll be converting funds on the spot into American dollars, which could be a problem if exchange rates get worse during the time you’re there. Keep in mind that to open an American account you’ll usually need to provide a social security number as well as other identification. Citibank offer some checking accounts which give you free ATM use of non-Citibank ATMs worldwide, so you may want to compare these too. In terms of pros and cons, taking out a Citibank Australia account will give you an account which you can use worldwide without fees and which you may find useful if you do other overseas travelling. As you mention, a Citibank US account will not require continuous conversion of funds into US dollars like the Australian account, but may charge hefty monthly fees if you’re not completing qualifying direct deposits or bill payments or if you don’t fulfil their balance requirements. The Citibank website puts these fees for the Citibank Basic Checking account at $10 a month if conditions aren’t met. I’d recommend conducting a comparison of American bank accounts before settling on one option, or perhaps taking both!

You’ll receive your card within 5 – 7 days. In response to the second question, this will depend on your employer, as they might incur fees transferring to an Australian bank account.

This is correct, although it’s wise to remember that some ATMs will charge ATM owner fees so depending on the ATM you may have to pay these fees.

There are no conversion fees for this product when making a purchase at a store or withdrawing cash at an ATM.

Unfortunately you’ve come through to, an online comparison service. We don’t handle any Citibank products or accounts. Please speak to the customer service team at Citibank to sort out your access with your account. They should be able to assist

You can withdraw from any ATM which accepts Debit Mastercard with this account, the ATMs do not need to be Citibank ATMs. Regardless of which ATM you use Citibank will not charge fees for currency conversion or ATM withdrawal.

This account allows you to make free international money transfers, and can also be used when traveling at stores or ATMs to make fee-free purchases and withdrawals.

This card works like a regular debit card. You load your funds onto the card (in Australian dollars) and then spend in whichever currency you need. The card will automatically convert the Australian dollars to the currency you need at the Mastercard exchange rate. There are no fees for this conversion, nor are there fees charged by Citibank when withdrawing money at ATMs.

There are no currency conversion fees charged with this card.

Are you applying from your computer at work? Sometimes the internet settings won’t let you access the application page. Please try again with your computer at home – if this problem still persists, please let us know and we’ll get our tech team on it.

To our knowledge Citibank Australia doesn’t have any partner ATMs internationally, apart from the ones that are specifically Citibank branded.

Citibank doesn’t charge fees for overseas ATM withdrawals or purchases with this card.

To receive an extra card with this account you’d need to apply in both names, or apply separately for this account.

This account is a regular transaction account, so you only spend your own money on it.

This card will not charge for using any overseas ATMs, although some ATMs will come with ATM owner fees. I’ve emailed you a link to help you find Citibank ATMs.

This usually takes 5 – 7 days according to Citibank, so you might want to take this into account.

This account still doesn’t charge fees for international transactions or ATM withdrawals.

In-store purchases do not come with any additional fees such as international transaction fees. International ATM withdrawal fees don’t come with any fees from Citibank, but you may be charge an ATM owner fee by the owner of the machine.

You can use the card where ever the Mastercard symbol is displayed; and there are a number of Citibank ATMs in Norway.

Yes, you can use your card wherever the Debit Mastercard symbol is displayed. Citibank exchange rates will be used, you can find the latest rates on the official Citibank website. For ATM withdrawals out of a non-Citibank ATM, the charges will depend on the ATM operator. If you’ve lost your PIN, visiting a branch is probably the fastest way to get it back.

You can find out the currency conversion rates for this account by using the Debit Mastercard calculator. Enter in ’0%’ in the bank fee section, as this product doesn’t charge a bank fee for international ATM withdrawals or purchases.

Yes, a cheque book is available with this account. There are no fees associated with the cheque facility with this account.

It refers to the amount that you intend to transfer online to your account.

This account doesn’t charge conversion fees regardless of which ATMs you use. I used this account at many ATMs across Europe, and was only charged ATM owner fees at a small number of ATMs.

You can use the findmyciti tool to find Citibank ATMs and partner ATMs. Unfortunately when I used the tool I couldn’t find any partner ATMs which can be used to avoid charges.

You can deposit funds into this account by one of five ways: - Cheque - Electronic funds transfer - Salary crediting - At Australia Post branches - At NAB branches

The Citibank Plus card now works on the Mastercard network, which means you’ve received the correct card. Even though the card now displays the EFTPOS logo on the back, it will still work at millions of merchants where ever Debit Mastercard is accepted.

If your card is lost or stolen you can call Citibank immediately on their emergency number. They’ll block your card immediately and organise to send you a new card. They can also organise to send you emergency cash depending on what country you’re in. Transfer times will depend on which institution your money is coming from. Usually allow between two and three business days to receive your funds.

Unfortunately this card is linked to a regular transaction account, so unlike travel money cards which can sometimes be given over the counter, this card will have your name embossed on it and so will require the usual 5 – 7 day turn around time.

This card is a Debit Mastercard, which means it is accepted where ever Debit Mastercard is accepted.

This account doesn’t charge currency conversion fees, and uses the Debit Mastercard exchange rate at the time of purchase.

You won’t be charged for using an ATM over in Thailand unless the ATM itself charges owner fees. In most cases these can be between $1 – $5 depending on the ATM. You can use any ATM with a Mastercard logo.

Unfortunately it is very hard to comment to comment on exchange rates as they are very volatile. To compare exchange rates, please log onto the official site respectively and search for ‘current exchange rates’ – this should generate pages of their rates, but be mindful that these will change all the time.

When you open your Citibank Plus Transaction account, there is a daily limit imposed on your debit card. However, you can change this to any amount you like by contacting Citibank directly.

This account is only available for personal account holders. Citibank offers a range of business banking options, or you might also want to compare other business accounts.

This account doesn’t charge international transaction fees, although keep in mind that some sites such as easyJet will come with surcharges and booking fees. The easyJet website currently states there’s a 11 pound administration fee for new bookings, and a surcharge when using a Debit Mastercard of 2.0%.

There are Citibank ATMs in Singapore, Malaysia, Thailand and Hong Kong. The local ATM fee will be charged if you use a non-Citibank branded ATM (this isn’t charged by Citibank). Unfortunately we can’t say which product is best for what. This account does come with a linked Debit Mastercard so you can use it wherever the Mastercard symbol is displayed. Again, we can’t comment on exchange rates because they change all the time – to see the most up to date rates please visit the Citibank website.

This card uses the Mastercard exchange rate at the time of conversion. It doesn’t charge fees for withdrawal or making purchases overseas, although certain ATMs may charge owner fees. To find out if this product would suit you please visit the Citibank page and read the terms and conditions surrounding this product.

You can withdraw a maximum of $3000 per day using this card, and can increase this limit by calling Citibank.

Unfortunately I can’t give personal advice regarding what specific options you should take overseas, but generally speaking the combination of a credit card and transaction/prepaid travel card is one which gives an excellent combination of security, backup options and flexibility while travelling.

Unfortunately I can’t recommend one product specifically for your travels, but if you want to use your own money a debit/prepaid travel card can be a great choice for travelling. Furthermore, the Citibank Plus doesn’t charge international ATM or conversion fees.

There are no international ATM fees when using the Citibank Plus account, although there might be ATM owner fees depending on which ATM is used.

You can open a Citibank Plus Transaction account in Thailand, but if there’s a problem during your identification verification process you’ll need to be able to present your documents in a Citibank branch in Australia.

This depends on whether you’re with Visa or Mastercard.

There are no fees if you withdraw from a CitiBank ATM. If you withdraw money from a non-Citibank ATM in Europe then a third party fee may apply.

To the best of my knowledge, statements should be available for free for the last 12 months free through internet banking.

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150 Responses

  1. Default Gravatar
    KellieSeptember 13, 2017

    I have just received a citibank debit card but have no other citibank accounts. How do i set up so I can load money to the debit card from my Nab or Ing account?

    • Staff
      ArnoldSeptember 13, 2017Staff

      Hi Kellie,

      Thanks for your inquiry

      National Australia Bank accepts deposits into your Citibank everyday transaction accounts you may also check with NAB if you can transfer funds into your Citibank account through ATM Machines or online.

      Hope this information helps


  2. Default Gravatar
    fernandoSeptember 7, 2017

    if iam out of australia ,,can i check my account online without access to my phone number

    • Staff
      MaySeptember 7, 2017Staff

      Hi Fernando,

      Thank you for your inquiry.

      Just to confirm if this is your first time to register for an online banking to access your account? If so, I’m afraid that when registering for Citibank online banking you would need your mobile number because a One-Time authentication PIN will be sent to your registered mobile number, which you will need to enter on the screen.

      But if you already have a registered account, you can log into your account online by entering your username and password.

      Hope this helps.


  3. Default Gravatar
    tashrhAugust 8, 2017

    How do I transfer money onto my card? As it is a debit card must there be money loaded onto the card before I can use it?

    • Staff
      RenchAugust 8, 2017Staff

      Hi Tashrh,

      Thanks for your inquiry.

      You can open a Citibank Plus Everyday Account without an initial deposit amount. This is a non interest earning account, but you do have the option of linking up to three separate savings accounts from Citibank. This allows you to easily transfer money into your savings.

      Since it’s a debit card, you’ll need to deposit money into it in order to use it.


  4. Default Gravatar
    JamesJuly 21, 2017

    If I make a transfer from oversea bank account (e.g. China) to my Citibank Plus account, in AUD currency, will Citibank charge when receiving the transfer? If so, how much does it cost?

    • Staff
      JonathanJuly 23, 2017Staff

      Hi James,

      Thanks for your inquiry today. :)

      As per Schedule of Fees and Charges PDS on Citibank Australia page 6. It states that for Citibank Global Transfers:

      ” Citibank Australia does not charge any fees when you transfer funds to or from your Citibank Australia Account using Citibank Global Transfers. Please visit for the list of participating countries. When sending a Citibank Global Transfer to Australia, the overseas Citibank branch may charge a transfer fee. Please check with the overseas Citibank you are transferring funds from before transferring funds using Citibank Global Transfers Daily transfer limit applies. Funds are converted to the destination account currency at the exchange rate specified to you on Citibank Online before you confirm your transaction. This exchange rate includes a commission for the conversion service. ”

      Hope this helps.


    • Default Gravatar
      JamesJuly 23, 2017

      Thanks, Jonathon.

      My understanding is that Citibank Global Transfer applies when Citibank (oversea) –> Citibank Australia.

      What will happen if it’s non-Citibank (oversea)–> Citibank Australia?

    • Staff
      JonathanJuly 23, 2017Staff

      Hello James,

      Thank you for your follow-up. :)

      All inward fund transfers such as when you or a third party transfers funds (in any currency) from an account in Australia or overseas to your Citibank AUD or Foreign Currency Account has zero fee.

      Hope this clarifies.


  5. Default Gravatar
    SandraJuly 4, 2017

    Is there a minim opening balance on the Citibank Plus Everyday Account and is there a minimum balance that needs to be maintained on the account to keep it open?

    • Staff
      MayJuly 4, 2017Staff

      Hi Sandra,

      Thanks for your question.

      With Citibank Plus Everyday Account, you need not have a minimum balance to maintain the account and you can also apply and open an account even without an initial deposit amount.


  6. Default Gravatar
    mahbubulJuly 3, 2017

    I am studying in Kazakhstan when I withdraw money from Kazakh ATMs by SBI card, it charged more. So which bank ATMs are free for an international transaction? Debit or credit card? Thank you

    • Staff
      DanielleJuly 4, 2017Staff

      Hi Mahbulbul,

      Thank you for contacting finder. We are a comparison website and general information service, we’re more than happy to offer general advice.

      For Citibank, if you use a Citibank ATM overseas, the withdrawal is free but you need to take into account exchange rates. If you’re using a non-Citibank branded ATM overseas, then the ATM operator is likely to charge you a fee.
      For other cards that charge little or no international transaction fees, you may refer to this page.

      I hope this helps.


  7. Default Gravatar
    AmieJune 27, 2017


    I’ve just had a look on the Citibank Australian webpage and noticed the following fee:

    International Transaction Fee: “We charge you an International Transaction Fee of 2.5% on the AUD dollar conversion of any transaction made in foreign currency. This amount includes a service and assessment fee payable by Citibank to the scheme (where applicable).”

    However the above advertisement has: “Citibank doesn’t charge any fees for transactions made at overseas ATMs, though some third party bank operators could charge a fee for using their ATMs. So if you use a Citibank ATM overseas, the withdrawal is free but you need to take into account exchange rates. If you’re using a non-Citibank branded ATM overseas, then the ATM operator is likely to charge you a fee. It’s important to note that this isn’t a Citibank charge and is out of Citibank’s control.”

    Can you please confirm whether there are fees on ATM withdrawals overseas from a Citibank or Fee Free ATM? The above conflicts what is listed on the bank’s fees and charges.

    • Staff
      JonathanJune 28, 2017Staff

      Hi Amie!

      I know fees can be a bit of worry. :(

      International Transaction Fee only happens when you withdraw an amount on a different currency than what your card has. This is due to the service and fees Citibank pays to Visa/MasterCard for converting your money.

      Fee-Free ATM withdrawal overseas is when you withdraw on the same currency on a Citibank-branded ATM.

      Should you wish to get more information, you can contact Citibank directly.

      Hope this clarifies.


  8. Default Gravatar
    carolJune 27, 2017

    I live in the US can I get a Citibank Plus card here in the states?

    • Staff
      MayJune 27, 2017Staff

      Hi Carol,

      Thank you for your inquiry.

      I’m afraid that the Citibank Plus Everyday Account is only available to people who have a valid residential address in Australia. If you are interested in opening a bank account with Citibank, please visit or contact a branch nearest your location.


  9. Default Gravatar
    JanJune 1, 2017

    Hi there. 16 yr old son travelling Thailand, England, France, Germany for school trip. Can he use this card under my name?? Leaves on 16th June. Have I got enough time to get card If he can use it.

    • Staff
      LiezlJune 1, 2017Staff

      Hi Jan,

      Thanks for your question.

      He’ll be able to use your card if you’ll add him as authorised persons to operate your account. You will need to fill in an ‘Authority to Operate’ form which you can download from Citibank’s website or request from any Citibank branch. Moreover, in order to apply for Citibank Plus Everyday account, he has to be at least 18 years old.

      Alternatively, you check this page for travel money cards, prepaid credit card or debit suitable for him. Some travel money cards featured here can be easily requested from the branch.

      I hope this helps.


  10. Default Gravatar
    CormacMay 30, 2017

    Good afternoon,

    How much does it cost to open a Citibank Plus account and load money onto it?

    How much does it cost to close this account?


    • Staff
      HaroldMay 30, 2017Staff

      Hi Cormac,

      Thank you for your inquiry.

      1. How much does it cost to open a Citibank Plus account and load money onto it?
      Answer – You can open a Citibank Plus Everyday Account without an initial deposit amount.

      2. How much does it cost to close this account?
      Answer – No fees for closing this account.

      I hope this information has helped.


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