Citibank Online Banking doesn't have to be hard. Read these tips.
Learn about why using Citibank Online is a lot easier than you think. It’s convenient and secure, and there may be some hidden perks that you never knew about.
What I can do with Citibank Online?
- Register or activate your cards
- Transfer funds or pay your bills
- Transfer your money internationally
- View your account summary and statements
- Retrieve your lost password or ID
- Change your ATM PIN
What about on Citibank Mobile?
- Transfer funds to another bank account
- Find the nearest restaurant where you can get a bottle of wine, for free
- Learn more about your Citibank World Privileges
- Locate your closest Citibank ATM or Branch
- How to redeem your points for rewards (if you hold a Citibank credit card)
Tip 1: Find a Citibank ATM overseas so you can withdraw money for free
One of Citibank's most popular products, the Citibank Plus transaction account is an account that lets you withdraw your money for free from a Citibank-branded ATM, anywhere in the world. Even if you're a one-time or frequent traveller, you can save quite a bit of money by avoiding international ATM fees. Did we also mention that you're not charged an international transaction fee?
One of the common struggles we find our users experience is locating an ATM in their destination country. Using the Citibank app, you can find the closest ATM if you're travelling to one of these countries:
- Czech Republic
- Hong Kong
- United Arab Emirates
- United Kingdom
To change your country settings (if Citibank doesn't automatically do this for you) head into your homepage > settings and select the country you are currently in. If you want to get down to the nitty gritty, you can even choose which city you're in and how many kilometres you're willing to travel.
Tip 2: Transfer money domestically and internationally
This is the most obvious yet overlooked feature when it comes to online banking. You’ve seen the ads and promos, but how often do you still try and give your friends cash when you have an outstanding IOU? You’ll need your recipient’s account name, BSB (Bank-State-Branch) and account number.
Sign into your account > payment and transfers > you'll be asked to insert your one-time PIN. This is generated from your mobile phone.
You'll then be asked to choose the recipient account. If this is your first time paying a particular recipient, you'll need to enter their details by clicking on 'add a payee'.
You can then choose the type of account that your payee has. If you're making an international transfer, you can pick 'telegraphic transfer'. If you're transferring to another Citibank account that is overseas, click on 'Citibank account'.
The bad thing is that you would need to have already uploaded your friend’s details into your Citibank account. So if you don’t already have your friends details in your address book, you will need to access a desktop version so you can put them in.
Open up the app > Sign in > Transfers and payments > Select recipient account type
But if you already have all your friends details, go ahead and make the transfer.
At a glance: Citibank Online BankingCitibank Online means you can do your banking in the comfort of your own home. No need to line up in queues and you have access to your money 24/7, unless there is site maintenance of course.
If you want to bank on the go, you can register for the Citibank AU app, available on the iTunes Apple Store or Google Play.
Tip 3: You can view up to date foreign exchange rates
And it only takes a few seconds too. When you’ve opened your Citibank app, tap ‘sign in’ and below the login box, you can see ‘foreign exchange rates’.
This is handy if you’re planning to make an international transfer or currently overseas and want to know how much you have in your account in terms of another currency.
Tip 4: Choosing your next place to eat? Grab a free bottle of wine
We all know about Citibank's ‘free bottle of wine when you dine’ promotion (thanks, Gary Mehigan), but have you actually taken up Gary on the offer?
Using the Citibank app, you can find an eligible restaurant right at your fingertips. Choose ‘Citibank dining’ then ‘search nearby’ and the app automatically tells you where the closest participating restaurant is. For finder.com.au HQ, its the Yama Japanese Cafe on Level 2 Queen Victoria Building.
Frequently asked questions
What is this one-time PIN authentication I have to do?
To complete some transactions and for security reasons, Citibank will ask you to enter a one-time PIN. This is a one-time, six digit number that is generated through your Citibank app or sent to you via SMS so you can complete a certain transaction.
Do I need to hold an account with Citibank to use these features?
To take full advantage of all these features you'll need to hold a working and eligible Citibank account. For example, you'll need to pay for your meal with your eligible Citibank card to get your free bottle of wine.
How do I access Citibank online banking it from my phone?
- Open your app
- Sign in if you haven’t already
- Select ‘Generate one-time PIN’
- Enter your PIN into the box on your desktop
Where can I find out more information about the Citibank Plus account?
You can read an extensive review of the product by clicking here.