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Chain Reaction Cycles offers a variety of shipping options. Standard delivery is the longest on normal orders, taking up to eight working days.
This service is free provided you spend over $99. If not, you will be charged $9.99. Free delivery does not include bikes.
You can choose priority or DHL express if you want your items to get to you sooner. For all eligible purchases, priority tracked takes up to six working days and is $19.99, while DHL starts at $24.99 and will take up to five working days. The exact price for DHL will depend on the product weight.
You are provided with a downloadable form to help you return or exchange an item with Chain Reaction Cycles. This can be done for up to 365 days from the date of purchase.
Returns should be in their original packaging with no signs of use. It can take up to seven days to process your request, and the funds will be reimbursed into the account that you used to make the purchase.
For any exchanges, Chain Reaction Cycles asks that you purchase the new order and send the return for the full refund. Return shipping costs are not refundable unless the cause for the return was an error on the part of Chain Reaction Cycles.
Chain Reaction Cycles has been operating in Ireland since 1984. As a family-owned business, their initial focus was to support local cyclists looking for top-of-line bikes and parts. Now, with a major online presence since the year 2000, they have been able to expand their focus to cyclists all over the world, including Australia.
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Hi there
I am looking at saddles and was wondering what your returns policy is?
As I’m sure you would agree, saddles are not only personal but also very expensive. I’ve tested a number of saddles now without much success and as few women’s saddles are in stock there are limited choices available. You guys seem to have a few more options including the fizik tritone which I’m certainly keen to try.
Look forward to hearing from you.
Regards
Lesley
Hi Lesley,
Thanks for your question.
Please note that finder.com.au is an online comparison service and does not represent Chain Reaction Cycles.
If you’re not completely satisfied with an item you may return it within 12 months of purchase to Chain Reaction Cycles, and as long as the item isn’t fitted or used they are happy to receive it back for a refund.
Cheers,
Shirley