CBHS
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CBHS Health Fund Review

Our verdict: CBHS Health Fund comes with good member perks but to apply, you'll need to be a Commonwealth Bank Group staffer or family member – past or present.

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By

Alex Holderness

&

Gary Ross Hunter

Updated

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Pros

  • A good private health option to consider if you're under 30 and are a current or former employee of the Commonwealth Bank Group.
  • There's a range of attractive member perks and benefits to take advantage of.
  • It's a not-for-profit health fund.

Cons

  • CBHS Health Fund has an average rating of only 1.4 out of 5 from 22 reviews on ProductReview.com.au. Correct as of 15 August 2021.
  • It's only open to employees, former employees, family members, franchisees or contractors of the Commonwealth Bank Group.
  • CBHS had a higher complaints ratio than its market share.

Good-value CBHS policies

These are some good-value hospital policies from CBHS – 1 each from the Basic, Bronze and Silver tiers.

Top Pick for

Silver Hospital

CBHS Active Hospital image
CBHS Active Hospital


From $139.60 per month*

All silver treatments | Dialysis for chronic kidney failure | Insulin pumps

More info

CBHS Health Fund: Our verdict

CBHS Health Fund is a restricted not-for-profit fund that offers 4 hospital policies, 3 extras policies and 4 combined options.

CBHS is good if:

  • You're a former or current Commonwealth Bank Group employee
  • You like member perks

CBHS is not great if:

  • You're not a former or current employee of the Commonwealth Bank
  • You prefer the stability of a large fund

Review by our insurance and innovations editor Gary Ross Hunter

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What types of health insurance does CBHS offer?

Hospital
Extras
Combined
Ambulance

Hospital icon

Hospital coverage

  • Basic Plus. Covers the basics and is designed to give you the choice of your own doctor when receiving treatment as a private patient in a shared room of a public hospital.
  • Limited (Bronze Plus). A mid-level policy covering essential services. Designed to cover most eventualities with some restricted benefits on services and treatments for things you are less likely to need.
  • Active (Silver Plus). A high-level of cover with exclusions for a small number of procedures to match your life stage.
  • Comprehensive (Gold). A high-level of cover with exclusions for a small number of procedures to match your life stage.

Extras icon

Extras coverage

  • Essential. Basic extras cover for those who lead a healthy lifestyle and are looking for just the essentials at a friendly price.
  • Intermediate. Mid-level extras cover providing benefits for popular services and treatments for everyday health management.
  • Top. Designed for those who are seeking security for a wide range of services, with attractive overall limits.

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Combined coverage

  • FlexiSaver (Basic Plus). This entry-level hospital and extras policy offers cost-effective health insurance by excluding treatments most young and healthy people won't need. It covers preventative and surgical dental, joint reconstructions, accident cover, physiotherapy and optical.
  • KickStart (Basic Plus). Designed as an affordable, basic package for the young and healthy, this policy covers the same essentials as the FlexiSaver option, but with restricted benefits for services you're less likely to need. It also has a $70 daily co-payment option in hospital to keep premiums low.
  • StepUp (Bronze Plus). CBHS's mid-level cover option combines the benefits of Limited (Bronze Plus) Hospital and Intermediate Extras cover.
  • Prestige (Gold). This offers the highest level of cover available from CBHS and offers generous extras benefits including wellness benefits, access to chronic disease management programs and more.

Ambulance icon

Ambulance coverage

CBHS members who hold any level of Hospital cover are automatically covered for emergency ambulance transport. CBHS Ambulance Cover will reimburse you for the costs of emergency ambulance transportation including medical emergency treatment at the scene. You are only covered if the transport or treatment is provided by a State Government ambulance service or a private ambulance service recognised by CBHS. This means you won't need to purchase an additional ambulance-only health insurance policy.

Cover is for emergency transportation and treatment only, such as a heart attack or stroke, not for routine and ongoing medical conditions. Residents of Western Australia holding a Hospital or Package product can also claim a benefit for non-emergency ambulance transport services up to a maximum of $5,000 per person per year.

CBHS Health Fund complaints

We looked at the 2022 Ombudsman health insurance complaints to see how good CBHS health fund's customer service is. Here's how CBHS stacked up:

  • It had a better complaints ratio than a handful of insurers including Australian Unity and HIF.
  • It had a higher complaints ratio than its market share.

This chart shows the weighted volume of complaints received by each health fund, according to the Commonwealth Ombudsman. The lower the number, the better. Only non-restricted funds with a national market share of at least 0.1% are included here. CBHS is thirty-first overall in this ranking. The weighting ensures that funds are compared fairly; larger funds serve more customers so can potentially get more complaints.

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