Thousands of CBA customers can expect an extra payment in their account

Posted: 23 October 2019 11:37 am

CommBank bank branch CommBank says it has made an extra payment into some customers' accounts as an apology for the system outages experienced over the weekend.

The Commonwealth Bank has confirmed its systems should be back up and running, following days of outages that started last week. After several days of outages, the bank confirmed via Twitter on Tuesday afternoon the bank had finally restored all payment services.

In a statement published on CBA's website on Wednesday morning, the bank confirmed that all customers who had experienced delays receiving payments (such as their salary) should now have the money in their accounts.

The bank said it would be refunding all fees and charges that customers might have been issued in relation to the outages. However, in a surprising move from one of Australia's biggest banks, the statement also said the bank would be making an additional payment into some customers' accounts.

"Commonwealth Bank has made a payment into the accounts of customers who were unable to access their funds over the weekend, due to the delay in payments," the statement read.

The apology payment comes after thousands of CommBank customers were unable to access their accounts over the weekend, which meant many workers were unable to receive their pay and businesses were unable to pay staff.

The statement did not confirm how many customers would receive this payment, but the Sydney Morning Herald has reported the payment value will be $50 and will go to more than 100,000 customers.

In the statement posted on CBA's website, the bank said the payment has already been made to the affected customers, and reminded customers not to give out their account details.

"We wish to advise that we will not be contacting any customers to obtain their account details in order to process this payment. If a customer is approached for their account details they should not provide this and the customer should let us know by phoning our call centre or visiting us in branch," the statement read.

If you're a CBA customer and you're still experiencing issues with your online banking or mobile banking, it's a good idea to get in touch with the bank directly to ensure this is fixed.

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