Commonwealth Bank credit cards and loans wiped from Netbank
Credit card and loan balances have disappeared from customers' digital accounts in a massive online banking outage.
Commonwealth Bank customers were shocked to discover that their credit cards and loans have been wiped from their Netbank accounts since around 8am this morning.
Not only are balances and spending history absent from the app and online banking facility, but it also appears that credit cards and loans have been completely removed from cardholders' digital accounts. Some customers have also confirmed that travel money accounts and BPAY bill payments have also been affected. At this point, debit accounts are appearing in users' online accounts as normal.
The issue is not part of a scheduled app update and cardholders were not warned about the changes. Instead, customers are receiving notifications in their accounts reading that “We're working to fix an issue affecting BPAY, Credit Cards and Loans in NetBank. You may not be able to make bill payments or see some of your accounts in NetBank, including Home Loan, Personal Loan, Credit Card and Travel Money Card accounts. Scheduled payments have been slightly delayed - we'll make sure they're paid today".
CommBank also went to Twitter to confirm that some merchant terminals may also be impacted by the outage.
For our customers impacted by this issue we are sorry, please be assured we are working on this as a matter of priority. We'll keep you updated as new information comes to light. 2/2
— CommBank (@CommBank) April 4, 2018
Although credit card accounts aren’t appearing in online accounts, the bank has responded to customers via Twitter to confirm that card payments will process as per normal while Netbank is down. At this point, CommBank customers can be reassured that card accounts haven't been closed or removed completely and will hopefully return to Netbank accounts shortly.
But in the meantime, customers are taking to social media to vent their frustrations.
@CommBank netbank and commbank app not working. Won't load credit card account. I mean.. if you don't want me to pay it, this is fine, but otherwise I need access to it
— Punky (@punky_7) April 3, 2018