HBF health insurance review

HBF is a stand-out health insurer with great value policies and a really good complaints record.

Key takeaways

  • HBF was a Highly Commended winner in the 2026 Finder Health Insurance Awards.

  • HBF has an excellent complaints record, accounting for only 2.20% of complaints despite 8.10% market share.
  • HBF provides 8 hospital and 6 extras policy options, with Basic Plus hospital often around $22 a week.

Our verdict

Pros

  • HBF receive more than 20 Highly Commended Awards across multiple categories in the 2026 Finder Health Insurance Awards.
  • HBF offers low-cost policies, including Basic Plus hospital cover for around $22 a week.
  • Plenty of options with 8 hospital policies and 6 extras policies to choose from.

Cons

  • HBF's Gold tier hospital policies aren't the cheapest health insurance policies on the market.
  • If you want cover mainly for braces, you'll be able to find cheaper Extras policies elsewhere.

HBF health insurance

HBF offers a range of hospital and extras cover. To help find the best health insurance policy for you, it's best to compare multiple providers.

9 of 9 results
Finder Score Treatments Price
HBF Health Limited logo
Finder score
Finder score
  • Rehabilitation
  • Joint reconstructions
  • Dental surgery
  • Hernia and appendix
  • Eye excluding cataracts
  • Pain management
  • Gynaecology
  • Lung and chest
$79.96
per month
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
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HBF Health Limited logo
Finder score
Finder score
  • Rehabilitation
  • Joint reconstructions
  • Dental surgery
  • Hernia and appendix
  • Eye excluding cataracts
  • Pain management
  • Gynaecology
  • Lung and chest
$88.60
per month
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
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HBF Health Limited logo
Finder score
Finder score
  • Joint reconstructions
  • Ear nose and throat
  • Blood
  • Back neck and spine
  • Dental surgery
  • Eye excluding cataracts
  • Cancer
  • Lung and chest
$94.93
per month
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
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HBF Health Limited logo
Finder score
Finder score
  • Rehabilitation
  • Joint reconstructions
  • Dental surgery
  • Hernia and appendix
  • Eye excluding cataracts
  • Pain management
  • Gynaecology
  • Lung and chest
$95.52
per month
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
Go to Site View details
Compare product selection
HBF Health Limited logo
Finder score
Finder score
  • Joint reconstructions
  • Ear nose and throat
  • Blood
  • Back neck and spine
  • Dental surgery
  • Eye excluding cataracts
  • Cancer
  • Lung and chest
$109.17
per month
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
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Compare product selection
HBF Health Limited logo
Finder score
Finder score
  • Lung and chest
  • Back neck and spine
  • Cataracts
  • Joint replacements
  • Blood
  • Dental surgery
  • Palliative care
  • Pregnancy and birth
$120.49
per month
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
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Compare product selection
HBF Health Limited logo
Finder score
Finder score
  • Lung and chest
  • Back neck and spine
  • Cataracts
  • Joint replacements
  • Blood
  • Dental surgery
  • Palliative care
  • Pregnancy and birth
$135.52
per month
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
Go to Site View details
Compare product selection
HBF Health Limited logo
Finder score
Finder score
  • Lung and chest
  • Back neck and spine
  • Cataracts
  • Joint replacements
  • Blood
  • Dental surgery
  • Palliative care
  • Pregnancy and birth
$193.58
per month
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
Go to Site View details
Compare product selection
HBF Health Limited logo
Finder score
Finder score
  • Cataracts
  • Joint replacements
  • Palliative care
  • Pregnancy and birth
  • Sleep studies
  • Weight loss surgery
  • Rehabilitation
  • Insulin pumps
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
$319.60
per month
Intro offer: Get 6 weeks free after your first month of hospital cover. For new members who join eligible hospital cover by 17 Nov 2026. T&Cs apply.
Go to Site View details
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Showing 9 of 9 results
9 of 9 results
Finder Score Treatments Price
HBF Health Limited logo
Finder score
Urgent Ambulance
Extras cover
Finder score
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
  • Chiropractic
  • Psychology
  • Remedial massage
  • Hearing aids
$5.27
per month
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HBF Health Limited logo
Finder score
Smart Start Extras
Extras cover
Finder score
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
  • Chiropractic
  • Psychology
  • Remedial massage
  • Hearing aids
$16.82
per month
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
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HBF Health Limited logo
Finder score
Basic Extras
Extras cover
Finder score
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
  • Chiropractic
  • Psychology
  • Remedial massage
  • Hearing aids
$21.89
per month
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
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Compare product selection
HBF Health Limited logo
Finder score
Value 50
Extras cover
Finder score
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
  • Chiropractic
  • Psychology
  • Remedial massage
  • Hearing aids
$32.15
per month
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
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HBF Health Limited logo
Finder score
Flex 50
Extras cover
Finder score
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
  • Chiropractic
  • Psychology
  • Remedial massage
  • Hearing aids
$38.94
per month
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
Go to Site View details
Compare product selection
HBF Health Limited logo
Finder score
Core Extras
Extras cover
Finder score
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
  • Chiropractic
  • Psychology
  • Remedial massage
  • Hearing aids
$42.37
per month
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
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Compare product selection
HBF Health Limited logo
Finder score
Flex 60
Extras cover
Finder score
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
  • Chiropractic
  • Psychology
  • Remedial massage
  • Hearing aids
$60.11
per month
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
Go to Site View details
Compare product selection
HBF Health Limited logo
Finder score
Complete 60
Extras cover
Finder score
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
  • Chiropractic
  • Psychology
  • Remedial massage
  • Hearing aids
$73.56
per month
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
Go to Site View details
Compare product selection
HBF Health Limited logo
Finder score
Top 70
Extras cover
Finder score
  • General dental
  • Major dental
  • Optical
  • Physiotherapy
  • Chiropractic
  • Psychology
  • Remedial massage
  • Hearing aids
$128.69
per month
Intro offer: Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.
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Showing 9 of 9 results

Sign-up deals with HBF for August 2026

2 of 2 results
Name

Get up to 12 weeks free

Ends 20 October 2026

Get up to 12 weeks free and up to $200 in gift cards, plus waived waiting periods on eligible extras. For new members who join and maintain Hospital and Extras cover by 20 Oct 2026. T&Cs apply.

EXCLUSIVE
Get 6 weeks free on extras cover

Ends 17 November 2026

Get 6 weeks free on eligible extras cover. For new members who join by 17 Nov 2026 and maintain eligible extras cover. T&Cs apply.

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Showing 2 of 2 results

Get the lowdown on Finder Score

Each month we analyse over 10,000 hospital and extras insurance products and rate each one on price and features. What we end up with is a nice round number out of 10 that helps you compare products a bit faster.

Before we start scoring, we need to make sure we're comparing like-for-like. Just as it doesn't make sense to compare a toy car with a Porche, it doesn't make sense to compare basic policies to top-tier gold policies. Each policy is given a price score and feature score. These are then combined to determine each policies's Finder Score. Read our full methodologies of how we calculated Finder Score for hospital cover and extras cover.

Did you know?

Did you know 83% of Australians stay with the same health insurer long-term, even as premiums rise by an average of 4.41%, according to Finder's 2026 Health Report? Only 40% review their policy every year. Whether you're considering HBF or comparing it against other funds, it's worth checking your cover annually to make sure you're still getting the benefits and value that matter most to you, rather than staying out of habit.

How to make a claim

There are a few ways to claim with HBF.

  • HBF App: Download from the App Store or Google Play to claim via the app
  • myHBF: Claim online through HBF"s digital portal, myHBF
  • On the spot: Swipe your member card or tap your digital member card when paying
  • At a branch: Visit your nearest HBF branch
  • Mail: Return a claim form by mail to HBF, GPO Box 1440, Perth WA 6845

Complaints info

HBF has a fantastic record on complaints. We regularly analyse Ombudsman complaints data to see which health funds receive more or less complaints compared to their market share. The most recent State of the Health Funds Report data has HBF with 8.10% of market, but accounted for only 2.20% of complaints received. That's better than all the major health funds by a really wide margin.

Finder Awards badge

Congratulations, HBF!

HBF was a big winner in the 2026 Finder Awards.

  • Winner, Best Hospital Cover: VIC and TAS
  • Highly commended, Best Health Insurance: National, NSW, VIC, QLD, SA, WA, TAS and NT
  • Highly commended, Best Hospital Cover: National, NSW, QLD, SA, WA and NT
  • Highly commended, Best Extras Cover: QLD, SA, WA, TAS and NT
  • Highly commended, Best Overseas Visitor Health Cover

Full list of 2026 health insurance winners

FAQs

Sources

Nicola Middlemiss's headshot
Journalist

Nicola Middlemiss is a journalist with nearly a decade of experience in personal finance and insurance. She has contributed to Domain, Yahoo Finance, Money Magazine and Insurance Business Australia, offering in-depth insights into commercial insurance in the Australian market. Nicola holds a Bachelor’s degree in English from the University of Leeds and a Tier 1 General Insurance (General Advice) certification, which complies with ASIC standards. See full bio

Nicola's expertise
Nicola has written 247 Finder guides across topics including:
  • Personal finance
  • Personal insurance, including car, health, home, life, pet and travel insurance
  • Commercial business insurance

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