How to cancel your Foxtel subscription: Step-by-step guide
Thinking of switching entertainment providers? Cancelling Foxtel is not as difficult as you'd expect.
Foxtel has plenty of content to offer, especially thanks to its exclusive deal with HBO and extensive sports coverage. However, with Game of Thrones now over, subscribers may be tempted to fly the coop and get a taste of the competition.
For TV shows and movies, services like Netflix, Amazon Prime Video and Stan are only growing in popularity, while Disney+ disrupted the streaming market as well. As far as sport is concerned, Kayo is already a premier destination for streaming enthusiasts, with coverage of over 50 sports and great device compatibility. In other words, it's a great time to test the waters and figure out if one of Foxtel's competitors might be a better fit, especially since all these services come with generous free trials.
If you're thinking of jumping ship, you'll be happy to know that cancelling the service is hassle-free, whether we're talking about a TV bundle or Foxtel Now. Read on for detailed instructions on how to cancel your Foxtel subscription.
How to cancel your Foxtel TV subscription
Step 1: Call Foxtel
To cancel a Foxtel TV subscription you will need to call the pay TV provider on 131 999 and say "disconnect" as your reason for calling. You'll be then transferred to an operator who can provide personalised information about what to do next. The disconnection will usually be completed on your next billing cycle date.
Step 2: Return your equipment
Foxtel clients who sign up for a TV subscription are provided with a set-top box as part of the service. You may have to return this piece of equipment when cancelling. The telco requires iQ4, iQ3, iQ2 and some standard set-top boxes to be returned. Meanwhile, if you have an iQ, MyStar 2, MyStar or standard Austar set-top box you can hold on to it.
The Foxtel operator who handles your cancellation will provide information about whether you need to return your equipment and advise you on how to proceed. If you're required to send your set-top box back but fail you can be charged an unrecovered equipment fee.
Step 3: Pay your final bill
You final bill from Foxtel can include overdue charges; one-off charges, including installation fees or Foxtel Store purchases; part-month charges (if you recently changed your package before disconnecting); and unrecovered equipment fees. If you were in a contract when you chose to disconnect, you'll also be charged an early termination fee. However, if none of the above applies to you, expect to receive a $0 bill.
You can pay your final bill as you regularly do, by direct debit from your bank account or credit card. If you opted out of this payment method during your cancellation call, you will receive the bill via email or post and can pay it on the Foxtel website, via BPay, by using Post Billpay or by texting Foxtel at 0408 346 733.
How to cancel Foxtel Now
Step 1: Log in to Foxtel Now
Head to the Foxtel Now website and enter your username and password to log in.
Step 2: Go to My Account
Head over to the My Account section of the website.
Step 3: Click Cancel Subscription
Click on the Cancel Subscription button. You will be transferred to the "Are you sure you wish to cancel" page. Here, click Yes, cancel once more.
Note: If you choose to come back to Foxtel Now in the future, you don't have to create a new account. You can always resume your Foxtel Now services by logging in, accessing the My Account section and clicking on the Reactivate button.
You've cancelled Foxtel, but can't quit your binging habit just yet? Luckily, there's plenty of choice on the Australian streaming market. Compare providers below to figure out which one you should try next.
Image source: Foxtel Now website
Ask an Expert