Finder makes money from featured partners, but editorial opinions are our own.

How to cancel your Foxtel or Foxtel Now subscription: Step-by-step guide

Thinking of switching entertainment providers? Cancelling Foxtel is not as difficult as you'd expect.

Foxtel has plenty of content to offer, especially thanks to its exclusive deal with HBO and extensive sports coverage. But for whatever reason, you might just need to cancel your Foxtel subscription.

For TV shows and movies, services like Netflix, Amazon Prime Video and Stan are only growing in popularity, while Disney Plus disrupted the streaming market as well. As far as sport is concerned, Kayo is already a premier destination for streaming enthusiasts, with coverage of over 50 sports and great device compatibility. In other words, you can test the waters and figure out if one of Foxtel's competitors might be a better fit, especially since all these services come with generous free trials.

If you're thinking of jumping ship, you'll be happy to know that cancelling the service is hassle-free, whether we're talking about a TV bundle or Foxtel Now. Read on for detailed instructions on how to cancel your Foxtel subscription.

How to cancel your Foxtel TV subscription

Step 1: Call Foxtel

To cancel a Foxtel TV subscription you will need to call the pay TV provider on 1300 657 346. The disconnection will usually be completed on your next billing cycle date.

Step 2: Return your equipment

Foxtel clients who sign up for a TV subscription are provided with a set-top box as part of the service. You may have to return this piece of equipment when cancelling. The telco requires the iQ5, iQ4 or iQ3 to be returned. Meanwhile, if you have an iQ1, iQ2, Standard NDS, MyStar 2, MyStar or standard Standard Irdeto you can hold on to it.

The Foxtel operator who handles your cancellation will provide information about whether you need to return your equipment and advise you on how to proceed. If you're required to send your set-top box back but fail you can be charged an unrecovered equipment fee.

To start your return, go to the Returns page on Foxtel's website and select which Foxtel iQ box you need to return. You'll then just need to fill out your details and you'll be provided with your most convenient return options. There will be no charge for the return postage or packaging if you're dropping your equipment off at your chosen location. You can book a courier through Foxtel to return your iQ as well, but a fee applies to each box to be returned.

Step 3: Pay your final bill

Your final bill from Foxtel can include overdue charges; one-off charges, including installation fees or Foxtel Store purchases; part-month charges (if you recently changed your package before disconnecting); and unrecovered equipment fees. If you were in a contract when you chose to disconnect, you'll also be charged an early termination fee. However, if none of the above applies to you, expect to receive a $0 bill.

You can pay your final bill as you regularly do, by direct debit from your bank account or credit card. If you opted out of this payment method during your cancellation, you will receive the bill via email or post and can pay it on the Foxtel website using your credit card, via BPay, by using Post Billpay or by contacting Foxtel direct.

How to cancel Foxtel Now

Step 1: Log in to Foxtel Now

Head to the Foxtel Now website and enter your username and password to log in.

Step 2: Go to "My Account"

Head over to the "My Account" section of the website.

Foxtel Now interface, showing my account button.

Step 3: Click "Cancel Subscription"

Click on the "Cancel Subscription" button. You will be transferred to the "Are you sure you wish to cancel?" page. Here, click "Yes", cancel once more.

Cancel Foxtel Now screen.

Step 4: Click "Cancel my membership"

Select your reason for cancelling and your most used device from the drop-down lists. Then click "Cancel my membership".

Your cancellation will be confirmed onscreen and you'll be sent an email with the date your Foxtel Now service will end.

If you're on a free trial period, the service will be cancelled at the end of the trial period. Otherwise, you can still watch Foxtel Now until the end of your current billing cycle.

If you choose to come back to Foxtel Now in the future, you don't have to create a new account. You can always resume your Foxtel Now services by logging in, accessing the "My Account" section and clicking on the "Reactivate" button. Keep in mind though, the channel packs may have changed since you first joined, so you'll only be able to select from the options that are available at the time of your reactivation.

Can I pause instead of cancel my Foxtel subscription?

If you need to cancel your Foxtel subscription due to financial hardship, Foxtel offers payment extensions and payment plans. You can even suspend your Foxtel TV service for a minimum of 1 week and up to 12 months. Keep in mind though, this costs $10 a month, so even though less than a monthly Foxtel subscription, you're still paying out some money. If your suspension is less than 1 month, you'll be charged on a part-month (pro-rata) basis for the time your service has been suspended.

What other services can I subscribe to after cancelling Foxtel?

You've cancelled Foxtel, but can't quit your bingeing habit just yet? Luckily, there's plenty of choice on the Australian streaming market. Compare providers below to figure out which one you should try next.

1 - 20 of 33
Name Product Free trial period Max video quality Simultaneous streams Monthly price
BINGE Standard
BINGE Standard
7 days
4K
2
$18
Paramount Plus Standard
Paramount Plus Standard
7 days
HD
2
$9.99
BritBox
BritBox
7 days
4K
4
$8.99
Disney+
Disney+
N/A
4K
4
$13.99
Amazon Prime Video
Amazon Prime Video
30 days
4K
3
$9.99
hayu
hayu
7 days
HD
1
$6.99
Apple TV+
Apple TV+
7 days
4K
3
$12.99
Crunchyroll Fan
Crunchyroll Fan
14 days
HD
1
$10.99
Foxtel Now - Essentials
Foxtel Now - Essentials
N/A
HD
2
$25
Kayo Sports Basic
Kayo Sports Basic
7 days
HD
2
$30
DAZN
DAZN
N/A
HD
1
$13.99
Foxtel Entertainment Pack
Foxtel Entertainment Pack
N/A
SD
2
$26
Binge Basic with Ads
Binge Basic with Ads
7 days
HD
1
$10
Netflix Standard with ads
Netflix Standard with ads
N/A
HD
2
$6.99
Netflix Standard
Netflix Standard
N/A
HD
2
$16.99
Netflix Premium
Netflix Premium
N/A
4K
4
$22.99
Stan Basic
Stan Basic
30 days
SD
1
$10
Stan Standard
Stan Standard
30 days
HD
3
$16
Binge Premium
Binge Premium
7 days
4K
4
$22
Stan Premium
Stan Premium
30 days
4K
4
$21
loading

Image source: Foxtel Now website

Content Feeds

More guides on Finder

Stream the best and save

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and 6. Finder Group Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Go to site