MyNetFone NBN and ADSL Broadband Plans Compared April 2018

MyNetFone made its name offering Internet phone services, but now offers a range of consumer NBN and ADSL plans as well.

MyNetFone began operating in Australia in 2004 as a retail Voice over IP (VoIP) provider, but has since spread out into a range of consumer and business-focused technology brands. MyNetFone Australia remains the group’s retail arm, and beyond the original VoIP offerings, it now offers NBN and ADSL plans to Australian consumers.

As with many NBN providers, MyNetFone offers NBN services at each common speed tier, and for those living outside the current NBN service areas, traditional ADSL2+ plans are offered. The company’s VoIP heritage is continued, with voice plans offered on top of NBN and ADSL plans as well.

MyNetFone NBN Plans

MyNetFone offers NBN connections with support for Fibre to the Premises (FTTP), Fibre to the Node (FTTN), Hybrid Fibre Coaxial (HFC) and fixed wireless NBN technologies. Regardless of technology, MyNetFone offers NBN connections on all four NBN speed tiers: Basic, Standard, Standard Plus and Premium. However, a current promotion sees Standard Plus (or NBN50) speed available for the same price as Standard (NBN25).

These services are available without contract, though there’s a $298 fee for installation and modem. On a 12-month contract, that reduces to $49 with a free modem, and installation and modem are free on a 24-month contract.

MyNetFone’s NBN plans are not differentiated by data inclusions per se; the most basic plan includes 200GB downloads at NBN Basic speed, and higher plans offer unlimited data and varying home phone bundle inclusions. NBN Lite and NBN Unlimited plans include a pay-as-you-go (PAYG) home phone service, whereas the top NBN Unlimited Bundle plan includes unlimited home phone calls to Australian local, national and mobile numbers.

MyNetFone’s NBN plans are as follows:

  • NBN Lite, offering NBN Basic 12/1 speeds and 200GB downloads, for $49.99 per month
  • NBN Unlimited, offering NBN Basic 12/1 speed and unlimited downloads, for $59.99 per month
  • NBN Unlimited Bundle, offering NBN Basic 12/1 speed, unlimited downloads and included local/national/mobile calls for $69.99 per month

On any of these plans, customers can pay an extra $10 per month to access NBN Standard (NBN 25) or NBN Standard Plus (NBN 50) speeds, or an extra $30 per month for NBN Premium (NBN 100) speeds.

All NBN plans from MyNetFone include a free NBN-ready Modem on 12 and 24 month contracts (or for $99 to no-contract customers), and for customers looking for more advanced options, MyNetFone offers higher-grade modems for an additional cost.

MyNetFone ADSL Plans

For those not in an NBN coverage area, MyNetFone offers a range of ADSL2+ plans with reasonable data inclusions, starting from $49.95 per month Economy plan as follows:

  • Economy ADSL Plan, 500GB, $49.95 per month
  • Standard ADSL Plan, 1000GB, $59.95 per month
  • Unlimited Bundle ADSL Plan, Unlimited Data, $69.95 per month

Each tier offers free line rental, and the premium Unlimited Bundle offers included local, national and mobile calls as well.

As with MyNetFone’s NBN plans, the company’s ADSL2+ plans are available without contract, though there are savings to be made on installation costs on the 12- and 24-month contract options. On a month-to-month basis, you'll have to pay a $99 set-up fee (and optional $99.95 modem/router, or you can BYO), dropping to $49 on the 12-month plan (with free modem, or $50 credit if you BYO), and free setup and modem on the 24-month plan (or $50 credit if you BYO).

Customers need not worry about contracting to an ADSL2+ plan if the NBN is less than 12 or 24 months away, as MyNetFone offers customers an automatic upgrade to the NBN when it becomes available, with similar pricing to the ADSL plans on offer.

Many customers will be able to ditch their home phone line rental with MyNetFone, which depending on region, allows customers to opt for “Naked DSL” or MyNetFone’s “Extended DSL”, offering customers potential savings of $30 to $80 per month, though it is important to note, these options are not available in all areas.

MyNetFone Extras

With MyNetFone’s origins in VoIP services, it should be little surprise that there are voice-related options offered alongside the company’s broadband packages.

All MyNetFone’s NBN plans come with a bundled VoIP home phone service, with PAYG inclusions for the NBN Lite and NBN Unlimited plans, and all local/national/mobile calls included on the NBN Unlimited Bundle plan. For PAYG customers, calls are charged at 20c per call for local and national calls, and 25c per minute for mobile calls. International call prices vary, but start from just 1.9c per minute.

Call inclusions on MyNetFone’s ADSL bundles are similar, with PAYG options available for NBN Economy and Standard plans, and unlimited local/national/mobile calls for the Unlimited Bundle plan.

A variety of extra VoIP services are included, such as a free Direct InDial (DID) number, so people can call your VoIP phone from a mobile or landline, free voicemail, and free calls between MyNetFone customers.

How does MyNetFone compare?

MyNetFone offers customers the flexibility of broadband plans with no contract term, though there are options to save on installation fees by committing to a 12 or 24 month contract. Service plans compare well to most other consumer NBN and ADSL plan pricing, though there are some bargains to be found elsewhere which may offer better value.

How do MyNetFone’s fixed-line NBN plans compare?

At a starting point of $49.99 per month, MyNetFone’s NBN Lite plan is not the absolute cheapest NBN Basic speed plan available, but it’s exceptionally close. Without opting for a minimum term contract, only Teleron offers a bundled plan including home phone access for less, with its NBN Regular Bronze 200GB 12/1 Mbps 1 Month plan appearing to offer better value. However, factor in the more-expensive setup and modem fees, and MyNetFone’s higher monthly rate could be offset by cheaper installation. Opt for a 12-month plan, however, and though MyNetFone retains a $49 installation fee, it includes a free modem, whereas Teleron does not.

Opt for an 18-month contract, and you can get the same offering for cheaper from SpinTel, but it’s up to you as to whether that 18-month commitment is worth the monthly savings against MyNetFone’s month-by-month service, though SpinTel does offer a discount on the first bill.

The majority of other NBN plans at the NBN Basic speed tier (with at least 200GB downloads included) start at the $49 price point and quickly jump up to mid-$50s and beyond. All in all, MyNetFone’s inclusion of a bundled (albeit PAYG) phone service at this tier makes its offering a compelling option.

This comparison remains valid across increased speed tiers (available for an extra $10 to $30 a month from MyNetFone), with some providers offering slightly cheaper prices, but perhaps not the same included value, taking into account the VoIP service.

With unlimited downloads, though, there may be better options available. MyNetFone’s cheapest unlimited downloads plan starts at $59.99 per month with a PAYG VoIP phone service, and competitors such as Hello Broadband and Spintel offer an equivalent service for slightly less, all without contract and with comparable installation fees.

If you want faster speeds, Hello Broadband also offers Standard and Standard Plus plans for cheaper than MyNetFone.

MyNetFone’s cheapest NBN Premium (100Mbps) plan is $89.99 per month, which is cheaper than Hello Broadband’s equivalent plan. While some providers, such as MyRepublic, offer a slightly cheaper service, most are on par, and many are more expensive.

How do MyNetFone's fixed wireless NBN plans compare?

MyNetFone does not distinguish between fixed wireless and other NBN access technologies, charging the same rates regardless of which technology is available. As such, MyNetFone’s fixed wireless line up the same as its fixed-line plans.

Of course, as with all NBN products, whether you will achieve maximum speeds, particularly in a fixed wireless area, depends on a number of variables, some of which are beyond the control of nbnco, MyNetFone, and you as the customer. If you’re minded to go for a high-speed plan in one of these areas, there will be definite benefits in checking out different providers to find the best service for you.

How do MyNetFone's phone options compare?

Many people use their mobile phones to make calls to family, friends and others, but for some, a home phone remains a necessity. MyNetFone includes a PAYG voice service with all NBN plans, and being that it’s bundled (and not separately charged) and that MyNetFone doesn't offer NBN plans without the bundled service, pricing comparisons are a little more difficult.

However, MyNetFone’s extra $10 per month for unlimited call inclusions is about standard across the board – providers such as TPG, Exetel, Spintel and Hello Broadband offer the same unlimited call inclusion for the same extra price.

How do MyNetFone’s ADSL plans compare?

MyNetFone is not unlike most ADSL providers, offering ADSL plans in most places across Australia where NBN coverage isn’t already in place. Starting at $49.95 per month for 500GB included downloads, MyNetFone’s ADSL plans are among the cheapest, but it’s worth noting that data isn’t available for use any time – it’s 250GB during off-peak, and 250GB peak, meaning that if you’re a nightowl, your data use is effectively cut in half. TPG offers 500GB over ADSL for the same price, but with a minimum 12-month contract.

Mate Communicate offers an unlimited data service for a similar monthly price, with a $10 discount for the first six months. It’s worth noting that this is only for metro services; for regional services, that cost jumps up. Barefoot offers virtually the same service range.

Given that MyNetFone’s ADSL offerings get more expensive for 1000GB and unlimited downloads, they don’t compare so favourably with other providers. Exetel offers unlimited ADSL downloads and bundled phone at a lower monthly rate, with an extra $10 per month for unlimited phone usage over VoIP. Mate Communicate also offers a cheaper bundle, though it does not include unlimited mobile calls, only local/national. iiNet’s ADSL bundle is its standard price without discount, but only includes PAYG calls and 500GB data, making it a relatively expensive choice.

Why should you consider MyNetFone?

For starters, unlike some competitors, every MyNetFone plan comes with a VoIP line, with at minimum pay-as-you-go calls at affordable rates. Higher-end plans even include unlimited calls to any local/national/mobile destination within Australia.

For those customers who can’t get the NBN yet, MyNetFone offers easy migration to the NBN when it comes around, without any contract break or new installation fees. For those who upload a lot of data – such as backing up photos, or streaming to YouTube – MyNetFone doesn’t count uploads against data quotas either, offering greater value on some lower-end metered plans.

MyNetFone does not offer an included email address for customers, but with so many free email options available these days, this isn’t a major issue. ADSL plans with data quotas are split across peak and off-peak times, effectively halving the amount of usage included. MyNetFone’s off-peak time is between midnight and 10AM, meaning most users won’t be able to use their full included data.

Compared to some other providers, MyNetFone’s plans are relatively "no frills", with few extra options or quota-free inclusions available. However, in exchange, MyNetFone’s NBN plans in particular are on the more affordable side, so for those who don’t need bells and whistles, just a simple Internet pipe, MyNetFone offers great value.

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2 Responses

  1. Default Gravatar
    NeilJuly 14, 2016

    I was a MNF user until Jan/feb this year and have recently moved residence to Chinderah “Tweed Shores” park on Chinderah Bay Drive.
    I would like a ADSL2+ with about 100 Gb/month preferably no contract.
    Do you have this service in my area? NBN cables are about 100 metres from my home.My landline account is not currently active.

    • Staff
      MayJuly 14, 2016Staff

      Hi Neil,

      Thanks for your inquiry.

      You may need an active landline to get an internet service. I’d also encourage you to enter your address on our NBN tracker to check if your area is ready for service and find which service provider is available to offer internet plans in your area.

      I hope this helps.


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