MyNetFone NBN and ADSL broadband plans compared

MyNetFone made its name offering Internet phone services, and now offers a range of consumer NBN and ADSL plans as well.

MyNetFone began operating in Australia in 2004 as a retail voice over IP (VoIP) provider, but has since spread out into a range of consumer and business-focused technology brands. MyNetFone Australia remains the group’s retail arm, and beyond the original VoIP offerings, it now offers NBN and ADSL plans to Australian consumers.

As with many NBN providers, MyNetFone offers NBN services at each common speed tier, and offers traditional ADSL2+ plans for those living outside the current NBN service areas. The company continues its VoIP heritage, offering voice plans on top of NBN and ADSL plans.

MyNetFone NBN plans

MyNetFone offers NBN connections with support for Fibre to the Premises (FTTP), Fibre to the Node (FTTN), Hybrid Fibre Coaxial (HFC) and fixed wireless NBN technologies. Regardless of technology, MyNetFone offers NBN connections on all four NBN speed tiers: Basic, Standard, Standard Plus and Premium. However, a current promotion sees Standard Plus (nbn50) speed available for the same price as Standard (nbn25).

These services are available without contract, though there’s a $199 installation fee plus a $99 modem fee. On a 12-month contract, that reduces to $49 with a free modem, and installation and modem are free on a 24-month contract.

MyNetFone’s NBN plans are not differentiated by data inclusions per se; the most basic plan includes 200GB downloads at NBN Basic speed, and higher plans offer unlimited data and varying home phone bundle inclusions. NBN Lite and NBN Unlimited plans include a pay-as-you-go (PAYG) home phone service, whereas the top NBN Unlimited Bundle plan includes unlimited home phone calls to Australian local, national and mobile numbers.

MyNetFone’s NBN plans are as follows:

  • NBN Lite: offers a Basic NBN connection and 200GB downloads, for $49.99 per month
  • NBN Unlimited: offers a Basic NBN connection and unlimited downloads, for $59.99 per month
  • NBN Unlimited Bundle: offers a Basic NBN connection, unlimited downloads and included local/national/mobile calls for $69.99 per month

On any of these plans excluding the Lite plan, customers can pay an extra $5 per month to access NBN Standard (nbn25), $10 extra per month for NBN Standard Plus (nbn50) speeds or an extra $30 per month for NBN Premium (nbn100) speeds.

NBN speed tiers rarely reflect real-world performance, which is why industry guidelines require NBN providers to surface typical Internet speeds for their plans during the peak hours of 7:00PM to 11:00PM. For MyNetFone's plans, these are as follows:

  • Basic plans: 7.00Mbps
  • Standard plans: Mbps
  • Standard Plus plans: 30.00Mbps
  • Premium plans: Mbps

All NBN plans from MyNetFone include a free NBN-ready modem on 12- and 24-month contracts (or for $99 to no-contract customers), and for customers looking for more advanced options, MyNetFone offers higher-grade modems for an additional cost.

MyNetFone ADSL plans

For those not in an NBN coverage area, MyNetFone offers a range of ADSL2+ plans with reasonable data inclusions, starting from $49.95 per month as follows:

  • Economy ADSL Plan: 500GB, $49.95 per month
  • Standard ADSL Plan: 1000GB, $59.95 per month
  • Unlimited Bundle ADSL Plan: Unlimited Data, per month

Each tier offers free line rental, and the premium Unlimited Bundle offers included local, national and mobile calls as well.

As with MyNetFone’s NBN plans, the company’s ADSL2+ plans are available without contract, though there are savings on installation costs on the 12- and 24-month contract options. On a month-to-month basis, you'll have to pay a $99 set-up fee (and optional $99.95 modem/router, or you can BYO), dropping to $49 on the 12-month plan (with free modem, or $50 credit if you BYO), and free set-up and modem on the 24-month plan (or $50 credit if you BYO).

Customers need not worry about contracting to an ADSL2+ plan if the NBN is less than 12 or 24 months away, as MyNetFone offers customers an automatic upgrade to the NBN when it becomes available, with similar pricing to the ADSL plans on offer.

Many customers will be able to ditch their home phone line rental with MyNetFone to opt for “Naked DSL” or MyNetFone’s “Extended DSL” depending on the region. Customers can receive potential savings of $30-$80 per month, but it is important to note these options are not available in all areas.

MyNetFone extras

With MyNetFone’s origins in VoIP services there's little surprise that there are voice-related options offered alongside the company’s broadband packages.

All MyNetFone’s NBN plans come with a bundled VoIP home phone service, with PAYG inclusions for the NBN Lite and NBN Unlimited plans, and all local/national/mobile calls included on the NBN Unlimited Bundle plan. For PAYG customers, calls are charged at 20c per call for local and national calls, and 25c per minute for mobile calls. International call prices vary, but start from just 1.9c per minute.

Call inclusions on MyNetFone’s ADSL bundles are similar, with PAYG options available for NBN Economy and Standard plans, and unlimited local/national/mobile calls for the Unlimited Bundle plan.

Some extra VoIP services included are: a free Direct InDial (DID) number, so you can receive calls from a mobile or landline, free voicemail and free calls between MyNetFone customers.

How does MyNetFone compare?

MyNetFone offers customers the flexibility of broadband plans with no contract term, though there are options to save on installation fees by committing to a 12- or 24-month contract. Service plans compare well to most other consumer NBN and ADSL plan pricing, though there are some bargains to be found elsewhere which may offer better value.

How do MyNetFone’s fixed-line NBN plans compare?

At a starting point of $49.99 per month, MyNetFone’s NBN Lite plan is not the absolute cheapest NBN Basic speed plan available, but it’s exceptionally close.

Opt for an 18-month contract, and you can get the same offer for cheaper from SpinTel. It's up to you whether that 18-month commitment is worth the monthly savings against MyNetFone’s month-by-month service, but SpinTel gives a discount on the first bill.

The majority of other NBN plans at the NBN Basic speed tier (with at least 200GB downloads included) start at the $49 price point and quickly jump up to mid-$50s and beyond. All in all, MyNetFone’s inclusion of a bundled (albeit PAYG) phone service at this tier makes its offering a compelling option.

This comparison remains valid across increased speed tiers (available for an extra $10-$30 a month from MyNetFone). Some providers offer slightly cheaper prices with perhaps less value, which brings the VoIP service back into consideration.

However, in terms of unlimited downloads there may be better options available. MyNetFone’s cheapest unlimited downloads plan starts at $59.99 per month with a PAYG VoIP phone service, and competitors such as Hello Broadband and Spintel offer an equivalent service for slightly less, all without contract and with comparable installation fees.

If you want faster speeds, Hello Broadband also offers Standard and Standard Plus plans for cheaper than MyNetFone.

MyNetFone’s cheapest NBN Premium (nbn100) plan is $89.99 per month, which is cheaper than Hello Broadband’s equivalent plan. While other providers such as MyRepublic offer a slightly cheaper service, most are on par and many are more expensive.

How do MyNetFone's fixed wireless NBN plans compare?

MyNetFone does not distinguish between fixed wireless and other NBN access technologies, charging the same rates regardless of which technology is available. As such, MyNetFone’s fixed wireless line up the same as its fixed-line plans.

As with all NBN products, it will depend on whether you reach maximum speeds in a fixed wireless area. There are a number of uncontrollable variables at play here between MyNetFone, nbn (the company building the network) and you as a customer. Investigating different providers in these areas to find the best high-speed service plan can provide distinct benefits.

How do MyNetFone's landline options compare?

Many people use their mobile phones to call family, friends and others, but some customers find a home phone remains a necessity. MyNetFone includes a PAYG voice service with all NBN plans. It’s bundled inclusively and MyNetFone doesn't offer NBN plans without the bundled service, so comparing prices can be a little more difficult.

However, MyNetFone’s extra $10 per month for unlimited call inclusions is about standard across the board – providers such as TPG, Exetel, Spintel and Hello Broadband offer the same unlimited call inclusion for the same extra price.

How do MyNetFone’s ADSL plans compare?

MyNetFone is not unlike most ADSL providers, offering ADSL plans in most places across Australia where NBN coverage isn’t already in place. Starting at $49.95 per month for 500GB including downloads, MyNetFone’s ADSL plans are among the cheapest.

It’s worth noting that data isn’t available for use all the time – it’s 250GB during off-peak, and 250GB peak. That means if you’re a night owl, your data use is effectively cut in half. TPG offers 500GB over ADSL for the same price, but with a minimum 12-month contract.

Mate Communicate offers an unlimited data service for a similar monthly price, with a $10 discount for the first six months. It’s worth noting that this is only for metro services; for regional services, that cost jumps up. Barefoot offers virtually the same service range.

Given that MyNetFone’s ADSL offers get more expensive for 1000GB and unlimited downloads, they don’t compare so favourably with other providers. Exetel offers unlimited ADSL downloads and bundled phone at a lower monthly rate, with an extra $10 per month for unlimited phone usage over VoIP. Mate Communicate also offers a cheaper bundle, though it does not include unlimited mobile calls, only local/national. iiNet’s ADSL bundle is its standard price without discount which makes it comparatively expensive, with only PAYG calls and 500GB data included.

Why should you consider MyNetFone?

Unlike some competitors, every MyNetFone plan comes with a VoIP line, with minimum pay-as-you-go calls at affordable rates. Higher-end plans even include unlimited calls to any local/national/mobile destination within Australia.

For those customers who can’t get the NBN yet, MyNetFone offers easy migration to the NBN when it comes around, without any contract break or new installation fees. For those who upload a lot of data – such as backing up photos, or streaming to YouTube – MyNetFone doesn’t count uploads against data quotas either, offering greater value on some lower-end metered plans.

MyNetFone does not offer customers an email address, but this isn’t a major issue with so many free email options available these days. ADSL plans with data quotas are split across peak and off-peak times, effectively halving the amount of usage included. MyNetFone’s off-peak time is between midnight and 10am, meaning most users won’t be able to use their full included data during those hours.

Compared to some other providers, MyNetFone’s plans are relatively "no frills", with few extra options or quota-free inclusions available. However, its NBN plans in particular are on the more affordable side, so for those who simply need an Internet pipe without the bells and whistles, MyNetFone offers great value.

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2 Responses

  1. Default Gravatar
    NeilJuly 14, 2016

    I was a MNF user until Jan/feb this year and have recently moved residence to Chinderah “Tweed Shores” park on Chinderah Bay Drive.
    I would like a ADSL2+ with about 100 Gb/month preferably no contract.
    Do you have this service in my area? NBN cables are about 100 metres from my home.My landline account is not currently active.

    • finder Customer Care
      MayJuly 14, 2016Staff

      Hi Neil,

      Thanks for your inquiry.

      You may need an active landline to get an internet service. I’d also encourage you to enter your address on our NBN tracker to check if your area is ready for service and find which service provider is available to offer internet plans in your area.

      I hope this helps.


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