Moving House and Relocating Your Broadband

Excited about moving house?

At finder.com.au, we are just as passionate in helping Australians through the process of moving your home phone and broadband services. When it comes to connecting and disconnecting your household utilities, your home and broadband relocation is also generally a streamlined process. It will pay off to prepare and make a few inquiries to be ready for any unforeseen circumstances. This can usually include the rejection of transferring your broadband services, identifying these early will allow for you to properly rectify or seek alternatives before being left without the broadband drip.

Let’s cover some details on moving addresses and broadband services.

Getting reconnected at your new address

Relocating your broadband

Relocating your broadband may be your ideal solution, additionally, it might even just be the simplest option to stay with your current provider. Before you get started be sure to take into account the following.

Asking the right questions:

Considerations for transferring your broadband services

Asking the right broadband questions
  • Are you still in contract - Are there moving charges / cancellation costs?
  • Will your service provider have coverage in the new area - Can they Keep your number?
  • Most importantly: Are you happy with your current ISP - Is it time compare and switch?

Your broadband relocation costs - what are you really paying to move?

You may be at the stage where you are considering or are ready to move, what more is there to consider?
It is easy for you to get trapped into simply paying the relocation fees to have your services follow you to your new address but before you make the call ask yourself: is it actually worth it?

Please note that this is a general guide on the standard fees from the respective providers. Home phone and broadband relocations costs are determined case-by-case.

Telstra company logoTelstra
Est. Relocation Cost: $59 + $55 = $114Standard relocation fee $69 (Only applicable to Home Phone & broadband combined relocations with both services currently on the same bill)
If services are NOT bundled into a single bill the standard rates apply:
Home Phone = $59
BigPond Broadband = $55
TPG Company LogoTPG
Est. Relocation Cost: $129.99Standard relocation fee: $129.99Upon relocating TPG will require for you to relocate and continue at the new address with a minimum of 6 month contract duration. (Also applies to applicants outside contract - so in other words a new 6 month term will be required to relocate the service)
Dodo company logoDodo
Est. Relocation Cost: $99 + $59 = $158Standard relocation fees sit at $99If a line has to be activated a $59 additional charge applies.

Contact: 1800 231 072

Operating hours:
Mon - Fri: 7am -7pm

Contact us on: (02) 9299 7602
Or Contact: 13 14 23 (Option 3 + 1)

Operating hours:
Mon - Fri: 8am - Midnight
Sat - Sun (Inc public holidays): 9am - 9pm

Contact us on: (02) 9299 7602
Or Contact: 13 36 36

Operating hours:
Mon - Fri: 10am -7pm

Optus company logoOptus
Est. Relocation Cost: $55Standard relocation fees: $55If you require a new modem an additional $19.95 will apply
ClubTelco company logoClubTelco
Est. Relocation Cost: $0Standard relocation fees: $0Yep there are no standard relocation fees for ClubTelco when you are relocating and moving your broadband services to a new address. *Conditions applyGiven that there is an existing phone line at the new premises ClubTelco will also credit your monthly plan fees after the move!
iinet company logoiiNet
Est. Relocation Cost: $59.95 + $59 = 120.95Standard relocation fees for broadband only: $59.95

Contact: 1800 780 219

Operating hours:
Mon – Fri: 8am -7pm
Sat: 8:30am -5:30pm (Excluding public holidays)

Contact us on: (02) 9299 7602
Or Contact: 13 83 52

Operating hours:
Mon - Fri: 8am - 10pm
Sat - Sun: 9am - 9pm

Contact: 13 22 58

Operating hours:
24/7

The Nitty Gritty Technical Jargon

Common reasons why you can’t get connected

Besides the utter disappointment, what's worse than the rejection of an unsuccessful transfer of a home and broadband service is not receiving proper clear cut reasons from your service provider to simply why you cannot get connected. Amongst the more common issues the Pair-Gaining and RIM systems are the usual culprits restricting the type of broadband service available.

It is important to note that these scenarios are case-by-case, whereby, an alternative solution is usually offered to the applicant.

The reasons why you cannot get connected

To assist you through this process we have decided to debunk the reasons many Telco providers fail to explain when it comes to a request of transferring a service.

RIM & pair gaining systems (your most common culprit)

A Pair gain system refers to the technology used (by Telstra or Optus) to split the copper wires to have several lines shared between two or more properties from the exchange. A Remote Integrated Multiplexer (RIM) is often installed by Telstra to extend the reach of the copper network to areas where the lines are deteriorating or are not available.

By running these extensions multiple phone lines can be serviced, although the major downfall comes at its inability to support a high speed broadband connection - this often results in most addresses connected to Pair Gain systems not being eligible for ADSL2+.

General availability & limited exchange ports

All ADSL(2+) and Cable internet services are subject to its general availability widespread across Australia - this also includes the main city metropolitan areas. It is therefore important to consider checking your prospective area for internet serviceability.

ADSL being a telephone line based service, it relies on the availability of the copper lines within the exchange. The demand and availability of the ports at your local telephone exchange thus can become a factor to have you forced onto the waiting list.

You may be interested in finding your closest local exchange here:

Complex products

Complex Products are non compatible services that may be actively used on an phone line on which services such as ADSL 2+ and/or Home Phone needs to be installed. A question of complex services is generally addressed upon registration, additionally it would be a good idea to know these details if current services exist at the new address to minimise the room for rejection.

Many current service providers provide lists of these specific products or services which are not supported

The common complex products include the following:

  • Fax Stream Duet
  • ISDN
  • Securitel or Back to Base alarm systems
  • Line Hunt
  • PBX Rotary Group

Contention ratio

Though this doesn't sit as a variable to a relocation rejection it is still useful to understand. The contention ratio constitutes the ratio of the potential maximum demand to the actual bandwidth.

The general idea is: a higher the contention ratio - means a greater number of users that can use the actual bandwidth at any one time.

During peak hours effective bandwidths are often also lowered

It would thus be important to note that much like mobile tower infrastructure, companies such a Optus, often resell the network lines to other providers which effectively means your internet line may compromise with speed during peak hours.

What will help you stay connected

You have now become a somewhat savvy broadband relocator, having highlighted the main factors to consider when moving broadband and also the limitations that can occur, we can go on to agree that preparation and comparison in advance is the key to this process. The purpose of this guide is to allow us (finder.com.au) to assist you within your journey in what we hope is a seamless transition to your new home. If you have any questions or inquiries free to contact us below.

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