How to relocate your broadband when moving house


Make your move as smooth as possible with our guide on how to relocate your broadband service.

Moving to a new house is often a stressful experience. Between playing Tetris with your furniture to cram it all into the back of a truck, poring over tomes of paperwork and switching, cancelling or replacing the many utilities and services you've signed up to, it's almost impossible to get through the whole process without experiencing hiccups or breakdowns at some point.

To help you get through the ordeal without vowing bloody murder on those around you, we here at have put together this guide on switching your broadband service from your old house to your new one.

5 things to consider before moving

Before you pack the car and set the GPS for your new home, there are a few important factors you'll want to consider:

1. Is there broadband access at my new place

Though most houses in Australia have access to broadband Internet, there are still blackspots across the country that lack the necessary infrastructure for high-speed Internet, especially in regional and rural areas. Even if a broadband service is available at your new house, it's important to double-check the specific type of connection you can get; depending on the technology used, you may be limited to slower broadband speeds than you're used to.

2. Can I stay with my current Internet provider?

Depending on where you're moving to, your new house might only have access to broadband services with a different provider from your current one. Any email addresses or phone numbers associated with your present provider will be lost in the transition unless you pay to have them ported over, and any bundled services such as pay TV or mobile phones may be cancelled or charged at a higher rate going forward.

3. What if I'm still under contract with my current provider?

If you signed up to your current broadband service on a long-term contract and that term hasn't ended, you will likely have to pay some form of relocation or cancellation charge as part of the moving process. Should you choose to stick with your current provider – and your new house is within reach of its network – relocating your existing service can cost as little as nothing at all or as much as a couple hundred dollars, depending on your particular provider.

However, if you're looking to switch to a new provider, you'll be slugged with a heftier early termination fee instead. This fee varies based upon how long you have left on your contract and can be as much as $500 or more with certain providers.

4. What if I plan on moving again in the near future?

Whether you're a short-term renter or simply a nomadic individual, you might want to look at signing up for a month-to-month contract if you don't intend on spending years at your new place. With month-to-month contracts, you can cancel at any time and not suffer any termination or relocation charges, saving yourself another headache come time for your next move.

5. What about the NBN?

With more than half the country plugged into the NBN, there's a good chance your new place will fall within an area already kitted out with high-speed fibre optic cables. If that's the case, you're on easy street: any broadband plan you sign up for will be delivered over the NBN, ensuring you have a future-proofed Internet connection you won't need to replace for quite some time.

However, if the NBN hasn't rolled out to your new place yet, you'll want to be careful about which broadband plan you sign up for. Since the old copper network is being disconnected as part of the NBN rollout, any non-NBN plan you sign up for will only serve as a temporary solution for your Internet needs.

To avoid unexpected cancellation fees or loss of Internet access, it's important that you research a prospective provider's NBN upgrade plans. Some providers will even upgrade you from the copper network to the NBN for free as soon as it's available.

To check whether the NBN is available at your new home (or if not, when it's slated for installation) simply head on over to our NBN tracker page.

Moving-friendly broadband plans

Finding a suitable broadband plan is tough at the best of times, let alone while you're deep in the throes of moving home. To make things a little easier for you, we've rounded up a handful of month-to-month broadband plans for each NBN speed tier that feature no early termination fees, giving you the freedom to cancel at any time without penalty should you need to. If you'd rather compare plans for yourself, head on over to our broadband plan comparison tool to weigh up plans based on speed, price, data and more.

What does your household primarily use the Internet for?

Basic speed NBN plans

Standard speed NBN plans

Standard Plus speed NBN plans

Premium speed NBN plans

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How much will it cost?

Relocation and cancellation fees vary dramatically from provider to provider and even from plan to plan. We've outlined some general costs below, but bear in mind that these are just a guide and may not be representative of costs applicable in your specific case.

Early Termination Fees

Provider Service Setup Fee Early Termination Fee
NBN $98 $250
belong_logo ADSL/NBN $0 $20 x remaining months
bendigo_telco_logo ADSL + Fixed line $150
bendigo_telco_logo NBN $170 $220
dodo_logo NBN $8 x remaining months
dodo_logo ADSL $0 $16 x remaining months
exetel_logo ADSL/NBN $299 divided by 12 months x remaining months
flip_logo NBN $59 $99
foxtel_logo ADSL/NBN $0 The ETF for each service decreases by equal instalments x remaining months
harbour_isp_logo NBN $99 Up to $350 or you will have to pay out the reminder of your contract, whichever is the lesser amount.
Hello Broadband NBN $20 x remaining months
ADSL/NBN $79.95 $300 - 0-6 months remaining; $225 - 7-12 months remaining; $150 - 13-18 months remaining; $100 - 19-24 months remaining
internode_logo ADSL/NBN $99 $300 - 0-6 months remaining; $225 - 7-12 months remaining; $150 - 13-18 months remaining; $100 - 19-24 months remaining
Entertainment ADSL/NBN $300.00 Pro-rated over the remaining months of your contract plus $8/month remaining for the Set Top Box
ADLS/NBN Bundle $300.00 Pro-rated over the remaining months of your contract. ($25 x remaining months)
NBN Satellite $0 $150: 12mo plan
$250: 24mo plan
NBN Wireless/Fixed Line $99 $165: 12mo plan
$275: 24mo plan
ADSL/NBN $0 $99
my republic logo ADSL $10 x remaining months
my republic logo NBN $20 x remaining months
optus logo-small ADSL/NBN/Cable $200 $451 ($200 for the phone service and $251 for the Broadband service): 24mo plan
Satellite $0 $165: 12mo plan
$275: 24mo plan
Southern Phone ADSL $200 $50: 12mo plan
$20 x remaining months: 24mo plan
Southern Phone NBN $0 $100: 12mo plan
$50: 24mo plan
ADSL/NBN $0 $65 x remaining months
Superloop NBN $0 $149
Superloop Wireless $0 $500 Max (Original Selected Plan Minimum Monthly Cost x remaining months)
telstra_logo Essential $0 $576
telstra_logo Unlimited $0 $576
telstra_logo Unlimited + Streaming $0 $768
NBN $99 $195
ADSL/NBN $99.95 $350 maximum contract payout fee (applicable on 18 month contract only)
vodafone_logo NBN $0 No Early Exit Fees, however, if you chose to cancel your plan before the end of the Device Period you will need to pay for the remaining Modem cost. ($5 x remaining months of 36 months)

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