What services does Hello Broadband offer?
Hello Broadband currently offers three NBN connections delivered through the Broadband Solutions network: NBN For Students, NBN For Families, and NBN For Entertainers. At the Student level (which, despite its name, is available to everyone, not just students), download speeds are limited to 12Mbps; at the Family level, they peak at 25Mbps; and at the Entertainer level, speeds up to 50Mbps are possible.
Other than download speed, all three plans are functionally identical. Each one comes with unlimited data, and is available on a 12-month contract or on a month-by-month basis.
How much does Hello Broadband cost?
NBN For Students, the cheapest offering, costs $64.95 a month, running you $779.45 over 12 months in monthly fees alone. NBN For Families costs $74.95 a month and comes to $899.40 over 12 months. NBN For Entertainers costs $88.95 a month for a total of $1067.40 over 12 months.
No matter which plan you go with, you'll need an NBN-ready modem to make use of your connection. Hello Broadband offers a Netcomm VDSL ADSL n300 Wi-Fi modem router for $99.95 on a 12 month contract or $124.95 on a no contract plan.
What additional services are included?
What voice options are included?
Hello Broadband offers three Voice over IP (VoIP) plans for making and receiving calls over a broadband connection. The Pay-As-You-Go option charges 10 cents for local and national calls of any length, with calls to Australian mobiles running 17 cents a minute. Alternatively, for $5 a month, you'll receive unlimited local and national calls, with Australian mobiles still costing 17c/min. For $10 a month, you'll get unlimited calls to local, national, and Australian mobile numbers.
To use VoIP with Hello Broadband, you'll need a VoIP-enabled modem--such as the one Hello Broadband offers with its plans--and a regular phone handset.
What cloud storage options are included?
Each of Hello Broadband's plans includes 10GB of cloud storage delivered through its cloud backup service, Hello Cloud. Data is stored in Australian data centres rather than overseas, secured with encryption and redundant storage.
What happens if I exceed my monthly download limit?
Hello Broadband plans have no download limits.
Pros and Cons:
- Month-by-month contracts. If you're not sure how long you want to stick with your plan, or you just want to test out Hello Broadband's service, their month-by-month contracts mean you won't have to pay an exorbitant early-cancellation fee if you decide they're not for you.
- Simple options. What the three available plans lack in flexibility, they make up for in simplicity. The only decision you need to make is what speed you want; the rest is handled for you.
- No 100Mbps option. The maximum speed offered by the Entertainer plan is 50Mbps, which may not be enough for some data-hungry customers.
- No bundled modem. Unless you've already got an NBN-ready modem, you'll have to shell out the extra $99.95 (12 month contract) or $124.95 (no contract plan) from Hello Broadband or buy one separately.