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Hello Broadband NBN and ADSL plans compared

Hello Broadband provides a range of NBN and ADSL plans to suit your lifestyle and budget. Compare Hello Broadband plans today.

Hello Broadband is a Melbourne-based Internet provider supplying NBN and ADSL services throughout Australia. Though it's one of the younger brands on the market, Hello Broadband is backed by the business-grade Internet company Broadband Solutions which has provided organisations in Australia, New Zealand and Asia with premium broadband services since 2005.

Along with its NBN and ADSL plans – all of which are available on month-to-month, 12-month and 24-month contracts – Hello Broadband offers phone services delivered over the traditional landline network and through Voice over IP (VoIP) technology. These services are only available when bundled with Hello Broadband's Internet plans, however.

Hello Broadband NBN plans

Hello Broadband caters to the vast majority of Aussie homes with its NBN plans, supporting each of the main connection technologies: fibre to the premises (FTTP), fibre to the node (FTTN), fibre to the building (FTTB), hybrid-fibre coaxial (HFC) and fixed wireless. All standard NBN speed tiers are available, too, from Basic (nbn12) up to Premium (nbn100). Some connection technologies may not support all speeds, however.

Each of Hello Broadband's NBN plans comes with unlimited data and is priced as follows:

  • Unlimited Starter, which includes a 12Mbps connection for a month
  • Unlimited Family, which includes a 25Mbps connection for $99 a month
  • Unlimited Entertainer, which includes a 50Mbps connection for $109 a month
  • Unlimited Streamer, which includes a 100Mbps connection for a month

On a month-to-month contract, Hello Broadband's NBN plans incur a one-off set-up charge of $49.95. This charge is waived on 12-month and 24-month contracts.

The only other upfront cost is the purchase of a new modem, should you need one. On a month-to-month contract, this will set you back $124.95, while you'll only have to pay $99.95 if you opt for a 12-month or 24-month contract.

Be aware that signing up for a 12- or 24-month contract means paying an early termination fee should you want to cancel your service before the end of your agreed term. This fee is calculated as $20 multiplied by the number of months remaining in your contract.

Internet speeds on the NBN can vary dramatically depending on factors like time of day, connection type and your chosen provider. For a clearer indication of the real-world speeds you can expect to see on its plans, Hello Broadband provides the following guide for Internet performance during the peak hours of 7:00pm to 11:00pm:

  • Unlimited Starter: between 1Mbps and 6Mbps
  • Unlimited Family: between 2Mbps and 12Mbps
  • Unlimited Entertainer: between 6Mbps and 25Mbps
  • Unlimited Streamer: between 40Mbps and 80Mbps

In addition to their Internet component, Hello Broadband's NBN plans can be supplemented with a basic pay-as-you-go VoIP phone service at no extra cost. This can be upgraded further with unlimited local and national calls for an extra $5 a month, or unlimited local, national and Australian mobile calls for $10 extra a month.

Hello Broadband ADSL plans

Hello Broadband keeps its ADSL services simple, offering just two plans:

  • Standalone Unlimited ADSL, which includes unlimited data but no line rental for $69 a month
  • Unlimited ADSL Plus Phone, which includes unlimited data, line rental and pay-as-you-go calls for $79 a month

The above pricing is only applicable for Hello Broadband's On-Net service. On-Net ADSL is available to houses within Hello Broadband's wholesale provider network, while houses outside that will be classed as Off-Net and connected via Telstra's network. Off-Net ADSL comes with a $15 surcharge to the monthly rate.

To sign up for Hello Broadband's standalone ADSL plan, you'll need to have an existing landline service with another provider, since standard ADSL requires an active phone line to function. Alternatively, Hello Broadband's ADSL Plus Phone plan comes with line rental bundled in.

Hello Broadband only charges set-up fees for month-to-month contracts. This one-off charge of $49.95 applies to both the standalone ADSL plan and the ADSL Plus Phone bundle.

While signing up for a 12- or 24-month contract avoids any set-up fees, you'll want to keep in mind the cost of cancelling your service early. Leave Hello Broadband before the end of your contract term, and you'll have to pay a fee of $20 multiplied by the number of months remaining in your contract for standalone ADSL, or $30 multiplied by the number of months remaining for the ADSL Plus Phone bundle.

If you need a new modem to go with your ADSL service, Hello Broadband can provide one at a price of $124.95 for month-to-month customers and $99.95 for 12- and 24-month customers.

How does Hello Broadband compare?

If price is your primary concern, Hello Broadband is right up there with some of the top Internet providers in the country.

How do Hello Broadband's NBN plans compare?

Hello Broadband fares extremely well in the NBN space. Its plans feature some of the lowest monthly rates currently available, and its set-up fees are more affordable than many of its closest competitors.

This gives Hello Broadband a significant edge, especially for Aussies interested in a basic NBN service rather than a top-tier one. Its Unlimited Starter plan, for instance, costs less per month than similar plans from providers like Exetel and Tangerine, both of which lack a phone service. Phone and Internet bundles from Spintel, Dodo and MyNetFone, meanwhile, also work out more expensive per month than Hello Broadband's offering, though Spintel's plan does work out cheaper over the short term if you need a new modem thanks to its lower upfront costs.

Hello Broadband maintains its edge with its Unlimited Family plan. While Flip TV charges a similar monthly rate, its plan doesn't include a VoIP phone service, and neither do the more expensive plans from Nextalk and Teleron.

It's only at the higher-speed tiers that Hello Broadband falls behind the competition. Its Unlimited Entertainer plan is outpriced by similar offerings from Exetel, MyRepublic and TPG, while Mate Communicate and Tangerine offer even cheaper plans if you're happy to go without a phone service.

The top tier of the NBN is where Hello Broadband struggles most. Premium plans from MyRepublic, Infinity and TPG beat out Hello Broadband's Unlimited Streamer plan with cheaper monthly fees and lower upfront costs, and MyRepublic's offering one-ups that by including unlimited local and national calls at no extra cost.

How do Hello Broadband's ADSL plans compare?

Despite less competition, the ADSL market is tough for providers wanting to stand out. Dodo and AusBBS have the standalone space sewn up with their low-cost unlimited plans, trumping Hello Broadband's offering with cheaper monthly and upfront fees.

Hello Broadband's ADSL and phone plan fares significantly better. While AusBBS and Exetel are the go-to choices for low monthly fees, Hello Broadband's plan works out cheaper than Exetel over the first ten months if you already have a compatible modem. If you're after more than pay-as-you-go calls, though, you'll want to look to MyRepublic or Mate Communicate's plans, as both come bundled with unlimited local and national calls. Hello Broadband, meanwhile, doesn't offer any unlimited call packages.

Why should you consider Hello Broadband?

Price is typically one of the most important factors in choosing a broadband plan, and it's here that Hello Broadband stands out. Many of its NBN and ADSL plans are among the cheapest currently on the market, making it a top choice for Aussies keen to save as much as possible on their monthly Internet bill.

Hello Broadband doesn't skimp on the value, either. Its NBN plans all come with a pay-as-you-go Voice over IP (VoIP) phone service bundled in at no extra cost, saving you the $5 or more per month that many providers charge.

If reliability is a concern, the Broadband Solutions' network powering Hello Broadband's Internet services has won numerous awards for its performance since it began operating in 2005, and has maintained a 99.5% uptime since that time, too.

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