A broadband provider dedicated to delivering unlimited broadband plans over NBN and ADSL connections.
What services does 10MATES offer?
10MATES offers a variety of broadband services, including NBN Fibre, NBN Wireless, Fibre-to-the-building, ADSL2+ and the option to bundle VoIP phone services. In addition to these plans, 10MATES also offers flexible PAYG phone services for seniors and additional services such as priority tech support, web design and page modifications.
10MATES' main attraction is its range of unlimited NBN Fibre plans. Ranging from $60 per month for 12/1Mbps to $100 per month for 100/40Mbps, 10MATES' choice to cull varying data allowances makes for a pricing structure that's easier to understand than many competing NBN suppliers. All plans are unlimited, so what you are paying for with more expensive plans is a higher speed pack. Additionally, all NBN Fibre plans are month-to-month, meaning you can exit at any time at no extra cost. Customers signing up for NBN can also opt for a plug-and-play wireless modem for an additional $50, including shipping.
Unique to 10MATES are its seniors pay-as-you-go plans. These plans offer a low-cost monthly fee (ranging from $25 per month for 12/1Mbps to $50 per month for 100/40Mbps with no included data. Instead, customers pay $1 for every GB of data used. These plans could be risky in the wrong hands, but for seriously low use customers, it's a refreshingly straightforward offer.
10MATES also offers a small selection of ADSL2+ plans. Its on-net ADSL2+ plans include unlimited downloads and cost $40 per month and are not contracted. Customers can also opt for an off-net Telstra DSLAM plan with unlimited data for $60 per month, again with no contract.
All 10MATES plans incur a one-off $100 - $200 (depending on the plan type) activation fee at sign up.
What additional services are included?
10MATES offers three types of VoIP plans with different inclusions and different pricing dependant on whether they are bundled with an Internet package or not.
|Plan||PAYG||Local and National||Mobile, Local and National|
|Monthly Cost w/internet||$5.00/month||$10.00/month||$20/month|
|Monthly cost w/ no internet||$40.00/month||$50.00/month||$60.00/month|
FTTB + Home Phone
10MATES offers one fibre-to-the-building (FTTB) plan using FTTB/VDSL2 technology owned by TPG and AAPT. This plan includes a home phone with unlimited local and national calls.
|Price||$55 per month|
|Mobile calls||29.9c per minute|
|Activation fee||$200 or $100 for customers with an existing installation|
|Cancellation||$200 if cancelled within the first six months and $0 after the first six months.|
|Total min. cost||$455|
- Straightforward pricing structure. As mentioned above, 10MATES cuts out a lot of unnecessary confusion by offering only the unlimited data tier. You're really only paying extra for speed here, and those prices are quite competitive. For reference, Southern Phone's top NBN plan comes with 500GB at 100/40Mbps and will set you back $105 per month. Whereas 10MATES' top plan costs $5 less per month and gives you unlimited downloads.
- Paying to reach the top of the tech support queue. While we can appreciate that this is a one-man show and personally getting to every customer would be tough work, there's got to be a better solution than customers paying a fee to jump the queue. Granted, paying for premium tech support is commonplace, but when half of your target market is seniors, it seems sensible to have a more accessible support options available.
For more broadband news, deals and offers, follow and subscribe below
Latest broadband news
If you've been left in the lurch due to the cable NBN pause, you're going to have to wait even longer simply to find out when work will recommence. Read more…
If you paid for Optus NBN speed you couldn't get, you may be entitled to your money back. Read more…
Harbour ISP offers flexible fixed wireless plans for Aussies outside the NBN's fibre rollout. Read more…
A new modem-router can significantly improve the performance of your home network in a number of key ways. Read more…
Not quite sure what VoIP is? Then this easy-to-understand guide is just what you need. Read more…
Best suggestions to protect yourself from the Internet's shady side. Read more…