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10MATES NBN Review

10MATES has some of the highest speeds on the market, with prices to match.

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As a small Australian company, 10MATES has been selling Internet plans for five years. It is committed to providing an extremely fast Internet connection to its customers.

Top features:
  • Nearly unmatched typical evening speeds
  • Backup 4G/5G mobile data
10MATES is not currently available via Finder. You can visit their website at www.10mates.com.au for more information or compare alternative options available below.

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Start comparing 10MATES NBN plans below

10MATES has NBN plans with blindingly high typical speeds on 12- or 24-month contracts. Bring your own modem or buy one from 10MATES.

10MATES NBN review

10MATES plans share the following features:

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Price

$90 and up monthly

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Technology type available

NBN

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NBN speeds available

Basic II, Standard, Fast

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Optional extras

Home phone, backup 4G/5G, bonus on 24-month contracts

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Support

Live chat

10MATES is a small Australian company that has been operating for about five years, specialising in Fast speed Internet. It has NBN plans covering the top three tiers for fixed line connections.

10MATES has almost unmatched typical speeds on the Australian market, with speeds that are extraordinarily close to the maximum for their tier (e.g. NBN50 typical speed of 47.00Mbps vs. the ACCC average of 42.6Mbps). Beyond that, it is also one of a few providers with a mobile backup system, so that when the NBN goes down you'll still be able to use the Internet.

The glaring problem with 10MATES is the cost. Its plans are the most or among the most expensive ($20 - $40 extra per month compared to the Finder average for NBN plans on the same speed tier) and only come on lengthy contracts. You may be better off settling for slightly lower speeds at a significantly lower price from its other competitors. You can compare more NBN plans from other providers here.

10MATES also offers these optional extras

  • Backup 4G/5G. You can contact 10MATES when the NBN goes down to set up a 4G or potentially 5G backup mobile broadband connection until your fixed line connection is restored.
  • Home phone. You can get a home phone with unlimited local and national calls for $10 per month or unlimited local, national and Australian mobile calls for $20 per month.
  • Pensioner discount. Pensioners who hold a valid pensioner card can get a $10 per month discount off their Internet plans with 10MATES.
  • Bonus on 24-month contracts. When you choose to extend your contract to 24 months instead of the usual 12, you can pick from a bonus, including: $50 Netflix voucher, $50 of Bitcoin, 12-month Ubercrate game subscription, 2 years of VPN or a car jump starter.


Is 10MATES right for you?

Pros

  • Fast speeds. All of the 10MATES plans have typical evening speeds that are far above average for their tiers.
  • Backup 4G/5G. If your NBN goes down, you can contact 10MATES to get a 4G/5G mobile backup connection running.

Cons

  • Steep exit fees. When you leave a contract early, you have to pay the full remaining cost of the contract, not a discounted termination fee.
  • High prices. Even compared to other fast providers, 10MATES' prices are very, very high. Its NBN25 plan is the same price monthly as many NBN100 plans, for example.
  • Mandatory contracts. You can't get a 10MATES plan monthly and exit fees are huge, so you'll be sinking a lot of money into 10MATES if you sign up.

Summary: 10MATES has the fastest typical speeds you'll find on the market, but its prices are sky-high to go with them.

10MATES FAQs

Can I cancel my 10MATES NBN plan?

If your contract has run out, you can cancel your plan at any time for no penalty. However, if you want to cancel your plan ahead of time, you'll have to pay the full remaining price of your contract – the price of your plan multiplied by the number of months remaining.

Do 10MATES' Internet plans include calls?

You can add on a home phone line with unlimited national and local calls for $10 per month or you can add one on with unlimited local, national and Australian mobile calls for $20 per month.

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