10MATES: NBN and ADSL2+ broadband plans

With a focus on peak-hour performance, 10MATES offers ADSL and optimised NBN broadband services for Australians prepared to pay a premium.

10MATES is a Melbourne-based Internet provider focused on supplying NBN services to homes across Australia. Its services are targeted at users looking to avoid peak-hour broadband congestion such as "prosumers, professionals, businesses and gamers". In return, 10MATES charges a premium for lower contention ratios and dedicated bandwidth to improve performance.

In addition to standard fixed-line NBN connections, it offers fixed wireless connections as well as a Voice over IP (VoIP) phone service for making and receiving calls over the Internet. All 10MATES' plans offer unlimited data and are available on 12- or 24-month contracts with no set-up costs.

10MATES NBN plans

10MATES' NBN plans support all standard NBN access technologies: fibre to the premises (FTTP), fibre to the node (FTTN), fibre to the building (FTTB), hybrid-fibre coaxial (HFC) and fixed wireless. Depending on the technology, all four main NBN speed tiers are available: Basic (nbn12), Standard (nbn25), Standard Plus (nbn50) and Premium (nbn100). As for your data allowance, all 10MATES' NBN plans offer unlimited data. On a Basic connection, this gives you a choice of one plan:

  • 12/1Mbps, which includes unlimited data for $80 a month

Boosting your Internet speed to Standard costs an extra $10 p/m, while upgrading to a Standard Plus connection will set you back an extra $40 a month or you can jump to a Premium connection for an extra $50 p/m.

All plans are locked to 12- or 24-month contracts, without any set-up fees. Be warned, breaking your contract incurs a $100 fee along with paying out all the remaining months in the contract in full. The telco offers a range of bonus options when you sign up for a 24-month contract, from Netflix gift cards and VPN services to cryptocurrency deals.

You can see more information on the extras 10MATES' offers with its NBN plans.

Unique to 10MATES are its seniors pay-as-you-go plans. These plans offer a low-cost monthly fee, ranging from $25 p/m for a Basic NBN connection to $50 p/m for a Premium NBN connection with no included data. Instead, customers pay $1 for every GB of data used. These plans could be risky in the wrong hands, but it's a refreshingly straightforward offer for seriously low-use customers.

*These seniors deals have been "temporarily discontinued" but may return.

10MATES: ADSL plans

10MATES also keeps things simple on ADSL, only offering one plan with unlimited data. The complication is that pricing varies depending on whether you're connected to a Telstra DSLAM at the telephone exchange (likely in regional areas) or connected to a rival DSLAM from the likes of AAPT, TPG or iiNet.

This actually leaves you with two potential ADSL plans, although the what's available at your exchange will determine your choices:

  • Off-net (Telstra DSLAM) which includes unlimited data for $90 a month
  • On-net (non-Telstra DSLAM) which includes unlimited data for $60 a month

Both ADSL plans are available on 12- or 24-month contracts with no set-up fees. Just be aware that breaking your contract incurs a $100 fee plus you'll have to pay out all the remaining months of your contract in full. Like its NBN plans, 10MATES offers a range of bonuses when you sign up for a 24-month contract, from Netflix gift cards and VPN services to cryptocurrency deals.

10MATES doesn't offer home phone services alongside its ADSL connections. Since standard ADSL Internet requires an active phone line to function, you'll need to sign up with a separate phone provider or else inquire whether a naked DSL service is available at your address.

10MATES extras

An NBN connection won't do you much good without a compatible modem-router capable of sharing that connection among your various devices. If you don't already have a suitable model ready to go, 10MATES bundles a basic Tenda Wi-Fi modem with its NBN plans. Alternatively, you can pay $70 to $700 more to upgrade to a wide choice of modems from TP-Link, D-Link and Netgear. Some support 4G failover during NBN outages.

10MATES also offers a Voice over IP (VoIP) phone service, but only for users connected over FTTP. This service uses the UNI-V port on the back of your NBN connection box to send and receive voice calls over the Internet.

For $5 p/m, you get the basic pay-as-you-go voice service featuring 24c local calls, 33c/min national calls and 87.6c/min mobile calls. Alternatively $10 p/m gets you unlimited local and national calls plus the same 87.6c/min mobile calls, while $20 p/m grants you unlimited local, national and mobile calls within Australia.

10MATES also offers a range of other extras including Internet filtering, website hosting, cloud storage and uninterruptible power supplies.

How does 10MATES compare?

10MATES' NBN plans are unashamedly more expensive than your typical service because it charges a premium for lower contention ratios and dedicated bandwidth to ensure the best performance during peak periods.

As such 10MATES might not be the best option if you're on a budget, but if you care about performance it's worth comparing the rates to rival premium providers like Aussie Broadband and MyRepublic which also focus on performance.

How do 10MATES' fixed-line NBN plans compare?

10MATES only offers unlimited plans, asking for a relatively steep $80 p/m for a 12Mbps service on a 12-month plan. Budget rivals can almost halve this, so price-sensitive shoppers will look elsewhere. Meanwhile comparing 10MATES to Aussie Broadband and MyRepublic is complicated by the fact they don't offer Basic or Standard unlimited plans, but their Standard Plus unlimited deals still undercut 10MATES' Basic unlimited deal.

10MATES' pricing gets even less competitive as you ramp up the speeds, but unlike some NBN providers focused on performance it offers the choice of unlimited downloads across all speed tiers. Aussie Broadband and MyRepublic only offer unlimited downloads on Standard Plus and Premium plans, where they undercut 10MATES' prices.

10MATESTeleronExetelMateFlip TVAussie BroadbandMyRepublic
25Mbps$10$10 extraN/AN/A$10 extraN/AN/A
50Mbps$40$20 extra$5 extra$10 extra$30 extraN/AN/A
100Mbps$50$30 extra$35 extra$40 extraN/A$20 extra$15 extra

How do 10MATES' fixed wireless NBN plans compare?

Thankfully, 10MATES' fixed wireless NBN pricing and unlimited data allowance are the same as its fixed-line NBN services. Depending on your location, you might not have access to all the speed tiers. It offers Basic, Standard and Standard Plus fixed wireless plans.

As such, its fixed wireless plans stack up against its rivals much the same as its fixed-line plans. Keep in mind that Aussie Broadband doesn't offer unlimited plans on fixed wireless, while MyRepublic requires you to step up to a Standard Plus plan to get an unlimited download deal.

How do 10MATES' phone packs compare?

10MATES only offers a home phone service if you're hooked up to the NBN via FTTP. For $5 p/m you get the pay-as-you-go rates of 24c local calls, 33c/min national calls and 87.6c/min mobile calls – which are on the expensive side. Pricing on the phone packs adds unlimited local, national and mobile calls, and is about par for the course.

10MATESBarefoot TelecomExetelHello BroadbandFlip TVAussie BroadbandMyRepublic
Pay-as-you-go$5 extraN/AN/AN/A$0 extra$5$0 extra
Unlimited local and national calls$10 extraN/AN/A$10 extra$5 extra$10N/A
Unlimited local, national and mobile calls$20 extra$9 extra$10


$40 extra$10 extra$20$10 extra

How do 10MATES' ADSL plans compare?

10MATES' unlimited ADSL plans are fairly competitive, but only if you're fortunate enough to be on the "On-net" plan which relies on a non-Telstra DSLAM at your telephone exchange. If you live in a regional area you're more likely to get stuck with a Telstra DSLAM and pay more expensive "Off-net" rate.

Remember 10MATES doesn't offer phone services over ADSL. Also keep in mind that some providers might include a phone service in these prices, plus ADSL deals can vary between metro and country areas.

Why should you consider 10MATES?

10MATES should be on your shortlist if you care about performance and peak-hour congestion. If you're more concerned about price over performance, you should look elsewhere.

Even if you are prepared to pay a premium for a more reliable NBN connection, 10MATES struggles to remain competitive alongside rivals like Aussie Broadband and MyRepublic. They don't offer Basic or Standard speed unlimited plans, but their Standard Plus unlimited deals still undercut 10MATES' Basic unlimited deal.

10MATES offers bonuses if you sign up for a 24-month contract which might sweeten the deal, but the telco also slugs you hard if you break your contract so choose wisely.

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