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Brand House Direct
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Clare Cribbin
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Brand House Direct is dedicated to bringing the biggest names in footwear to customers at below retail prices. The company is Australian owned and based and has over 30 years of experience in footwear and accessories retail. The brands stocked are international labels shipped from Melbourne, Australia.

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Pros

  • Authentic. Brand House Direct sells items from established global brands and guarantees the authenticity of all of its products.
  • 30 Day Returns. If you make a mistake, or just change your mind, you can return your purchase within 30 days for a refund or exchange.
  • Shipped locally. All of the items listed on the Brand House Direct website are shipped from Melbourne, which means you don’t need to wait (or pay) for international shipping.

Cons

  • Return shipping costs. If you simply change your mind (or you accidently purchased the wrong size) you will need to pay for the return shipping to the Melbourne warehouse.

How does Brand House Direct shipping and delivery work?

All items are shipped from Brand House Direct’s warehouse in Melbourne with Australia Post. Standard shipping costs $9.95 to all Australian addresses and will take 1–8 business days. Express shipping is also available on some items at a cost of $12. Shipping costs can be combined on multiple purchases and are capped at $15 within Australia. When you make your purchase you will receive a tracking number so you can keep up to date with your packages progress.

International shipping is also available. A detailed breakdown of international shipping costs and processes is available on the Brand House Direct website.

What forms of payment doe Brand House Direct accept?

  • PayPal
  • Visa
  • MasterCard
  • Discover
  • American Express

How do I return items to Brand House Direct?

If you want to return an item to Brand House Direct you will need to contact the company using the form available on the website for authorisation. Then, just repack the item in the original, undamaged box and send it back. Items must be unworn (except to try them on) and the cost of the shipping will be your responsibility. If you would like to exchange your item the replacement postage will be paid for by Brand House Direct.

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2 Responses

    Default Gravatar
    robinJanuary 2, 2016

    I am shopping for mens sandals i have found a product brand house site can i have a opportunity to try fitting of these for comfort

    I live in melbourne ???
    regards rob W

    Reply
      Default Gravatar
      MiaJanuary 4, 2016

      Hi Rob,

      Unfortunately Brand House do not have physical stores where you can try on the products. However, they do have an excellent return policy so if you have ordered the wrong size, you can return the shoes without a hassle.

      I hope that helps.

      :)

      Reply
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