Big W Melbourne: How Drive Up contactless shopping will work

Posted: 10 August 2020 12:01 am

Australian man drinks his coffee out of a reusable coffee cup while sitting in his car.

22 Melbourne stores are closed under current restrictions, but there are alternatives.

Big W has rolled out a new approach to contactless click and collect deliveries in Melbourne in response to current Victorian regulations aimed at stopping the spread of coronavirus.

Big W was forced to temporarily close its 22 Melbourne stores after Stage 4 restrictions were introduced in the Victorian capital last week. Only essential retail is operating, and a face mask must be worn in public places.

At the 22 shuttered stores, Big W is now offering a contactless "Drive Up" service. Orders can be placed online and then collected from external collection zones. Many other Melbourne retailers have introduced similar approaches.

Home delivery from Big W stores in Melbourne also continues, with free delivery available on orders over $40.

The changed arrangements have seen some changes for staff members. "The majority of our team members are now focusing on safely servicing online orders via Home Delivery and Contactless Drive up in our ten hub stores," Big W managing director David Walker said in a statement announcing the new service.

"We're also working closely with the Woolworths Group, successfully redeploying around 500 team members to Woolworths supermarkets so far."

Big W's 9 regional stores in Victoria remain open for customers. Under state Stage 3 restrictions, masks must be worn by customers in those stores.

Big W owner Woolworths is also encouraging customers in New South Wales to wear face masks when shopping, though it has stopped short of making them compulsory. Outside Victoria, the only major retailer to make wearing masks compulsory has been Apple.

Want more help with masks? Check out our overview of face masks, how to choose the best one, what doctors recommend when using them, the rules that apply in Australia and our regularly-updated guide on where to buy masks.

Image: Getty Images

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