Bicycles Online review
Shop for road bikes, mountain bikes, e-bikes and a wide range of bicycle accessories online.
Bicycles Online is an Australian-owned online retailer of bicycles and cycling accessories. The company sells bikes directly from the manufacturer to the consumer, allowing it to cut down on the overhead costs that traditional bike shops face.
This review will take a look at what you can buy from Bicycles Online, how deliveries and returns work, and the pros and cons of the platform.
Who is Bicycles Online?
Bicycles Online is an Australian online retailer that stocks bicycles, bike parts, cycling accessories and apparel. Its range includes:
- Road bikes. Bicycles Online stocks men's and women's road bikes including drop-bar, flat-bar and gravel bikes.
- Mountain bikes. You can also shop for hardtail and dual-suspension mountain bikes from brands Marin and Polygon.
- Electric bikes. Mountain, urban and commuter e-bikes are also available.
- Other bikes. Bicycles Online also stocks kids' bikes, BMX bikes, folding bikes, tandem bikes and more.
- Bicycle parts. The range of bike parts on offer includes brakes, drivetrain parts, pedals, handlebars, seatposts and tyres. Brands stocked include Shimano, SunRace and Maxxis.
- Bicycle accessories. From baby seats and saddlebags to lights, GPS computers and bottle cages, there's a wide range of accessories available. Brands include Topeak, Entity and Rock 'N' Roll.
- Cycling apparel. Products include jerseys, gloves, shorts, socks, shoes, helmets and other protective gear.
How does Bicycles Online work?
Bicycles Online sells bicycles directly from the manufacturer to the consumer, cutting out the middlemen. If you're buying cycling apparel or bicycle parts and accessories, it works much the same way as any online retailer — buy online using your chosen payment method, then products are shipped Australia-wide from the company's Sydney warehouse.
If you purchase a bicycle, your bike will be shipped in a secure box. You'll then have to complete a few final assembly steps, including attaching the front wheel, handlebar and pedals.
What features does Bicycles Online offer?
Bicycles Online offers the following features to customers:
- Australia-wide delivery. Bicycles Online ships bikes right around Australia, with estimated delivery times of 4-9 business days. Express shipping is also available for an additional fee.
- Free pro build. Before being shipped to you, your bicycle is assembled by Bicycles Online's mechanics and then packed into a box. You'll need to do some minor assembly work, including attaching the front wheel and handlebar, when your bike arrives.
- 14-day returns policy. If you're not happy with the bike you buy, you can return it for free within the first 14 days. You'll need to keep the bike's original box and packaging so you can ship it back to the retailer.
- Service network. Bicycles Online offers a national service network with locations in NSW, Queensland, WA, SA and Victoria.
- Multiple payment methods. You can pay for your purchase from Bicycles Online via credit card, PayPal, Afterpay, ZipMoney, Apple Pay or Google Pay.
How much does a bike from Bicycles Online cost?
The cost of purchasing from Bicycles Online obviously depends on the bike you buy. Prices range from a few-hundred dollars for some kids' bikes up to more than $5,000 for some high-end mountain bikes.
Shipping charges also apply as follows:
- Bike shipping fee: $19 and up. The shipping fee for bikes and other bulky goods starts at $19 and may be higher depending on where you live. There's a shipping calculator on each product page that you can use to work out how much delivery will cost.
- Redelivery fee: $50. A $50 redelivery fee applies if no-one is home when your bicycle is delivered.
- Free shipping on orders $50 and over. Orders over $50 (excluding bikes and bulky items) are eligible for free shipping Australia-wide and can be tracked via Australia Post. The estimated delivery time is 4-9 business days. Express shipping (1-4 business days) is available for an additional fee.
Pros and cons of Bicycles Online
- Wide range of bikes and accessories. Whether you're looking for a BMX bike, a drop-bar road bike, an e-mountain bike or anything in between, Bicycles Online offers plenty of choice.
- 14-day bike returns policy. You have the option to return your bike for free if you're unhappy with your purchase.
- Australia-wide delivery. You can order your bike online and have it shipped to your front door within an estimated 4-9 business days.
- Choice of payment methods. From credit cards and PayPal to Afterpay, Bicycles Online supports a wide range of payment methods.
- Plenty of positive customer reviews. Bicycles Online has an average rating of 4.3/5 from over 400 reviews on productreview, plus a host of other positive customer reviews on its website.
- Buying a bike online isn't for everyone. There's always a risk when you buy online that a bike either may not be the right fit, or you simply won't enjoy riding it. And while there's a returns policy in place, packaging up a bike for return shipping is a hassle.
- No try before you buy. Some riders will prefer taking a bicycle for a test ride at their local shop before handing over any money.
- Some assembly required. Bikes are built and then partially disassembled before being shipped, so you'll need to attach the front wheel, handlebar and pedals to your new bike.
- Limited brands. You may find bikes from a wider range of bike manufacturers at other retailers.
- May not be a service outlet near you. While Bicycles Online does have a national service network, its coverage is limited. If there's no outlet near you, you'll need to have your bicycle serviced at a local bike shop.
Is Bicycles Online right for me?
If you're searching for a competitive price on a new bike or cycling parts and accessories, Bicycles Online is well worth a visit. It stocks bicycles for a wide range of riding styles and needs, and the free 14-day returns policy offers added peace of mind.
Of course, you'll need to consider whether you're comfortable buying online without going for a test-ride first. You'll also need to compare bikes from a range of manufacturers and retailers before you buy.
Tim Falk is a writer for Finder, writing across a diverse range of topics. Over the course of his 15-year writing career, Tim has reported on everything from travel and personal finance to pets and TV soap operas. When he’s not staring at his computer, you can usually find him exploring the great outdoors.
I purchased a Marin Rift Zone dual-suspension mountain bike from Bicycles Online in mid-2018. At first I was a little hesitant to spend over $1,500 on a bike I hadn't seen or ridden, but the free returns policy and wealth of positive reviews for Bicycles Online eventually won me over. I'm glad they did.
More than two years later, the bike continues to do anywhere between 30km and 50km on the dirt each week and is still going strong. It's been serviced once a year at my local bike shop and had a few items replaced after excess use, including worn-out grips, a replacement chain and a new bottom bracket.
If you're considering buying a bike online, I'd definitely recommend giving Bicycles Online a closer look.