Read this guide for answers to the most frequently asked questions about Bankwest cards.
If you have a Bankwest credit card, or are considering getting one, it's important to understand all the features, terms and conditions of each account. Here, we look at the most common questions about Bankwest credit cards so that you can make an informed decision about how you choose or use one.
Bankwest credit cards: FAQ
How can I take advantage of advertised promotions for balance transfers if I am already an existing customer?
Advertised balance transfer promotions are for new customers and existing customers if they don’t already have the product. You can apply online, and will be able to apply as an existing customer by logging in to your Bankwest Online Banking account before you begin the application.
Note that only non-Bankwest credit cards can be balance transferred to Bankwest Mastercard credit cards. But Bankwest does sends balance transfer promotions to existing credit card customers, so check with the bank to make sure that you have opted in to receive offers.
What is the allocation of my payments?
The allocations of payments are in this order: interest, followed by fees and then finally transactions. Payments will be applied to your most recent statement first, following the payment allocation order above. Any remaining payment amount will then be allocated to other items added since the most recent statement.
For accounts opened prior to the 23rd of June 2012 (excluding those who have opted in to the new payment allocation), Bankwest will allocate payments to the amounts which attract the lowest rate of interest first and then in ascending order to the amounts which attract the highest interest rate. For all other accounts Bankwest will allocate payments to the amounts which attract the highest rate of interest first and then in descending order to the amounts which attract the lowest interest rate.
When does the annual fee go up?
Any applicable annual fee is charged when you open your account and on the anniversary of your card opening. This fee is charged automatically. Bankwest will notify you in advance if there is any change to the cost of the annual fee.
How long does it take for an application for a balance transfer on a credit card to be processed?
The processing of a balance transfer will occur when your credit card has been activated. You will be contacted if there is any problem processing the balance transfer.
In general, it's a good idea to allow several weeks for the balance transfer to be processed. Note that during this time, you will still need to make any required payment on your old account. If you have any questions about transferring a balance to a Bankwest credit card, you can call Bankwest on
The Bankwest More Rewards program: where can I find out more information about it?
You can read our guide to Bankwest More Rewards to find out more information about this rewards program. Alternatively, you may wish to visit the Bankwest More Rewards website for more details.
When does the introductory offer for balance transfers expire?
There are two types of balance transfer expiry dates to be aware of, depending on your circumstances. These are outlined below:
- If you want to apply for a Bankwest balance transfer credit card: The balance transfer offer may only be available for a limited time. Look for details of the offer or read the fine print to find out the date by which you must apply to be eligible for the offer.
- If you have taken advantage of a Bankwest balance transfer credit card offer: Your statement will include a summary box that shows you how many months remain on your balance transfer. When the number has gone down to one you will need to make sure that the entire balance has been paid off if you want to avoid paying interest at the standard rate during the next statement cycle.
Am I able to increase my credit limit?
You may be eligible to get an increase on your credit limit. You can submit a request for a credit limit increase, or opt-in to have credit limit increase offers sent to you. If you choose this option, Bankwest will assess your account and advise you of credit limit increase options.
How does Bankwest calculate the interest?
Interest is calculated using annual percentage rates that can be found in your Schedule. It is based on the daily average of your unpaid balance from your last statement. If you have an outstanding balance and interest has been charged, it will be shown on your statement like this:
- Debit Interest Purchase. This interest will appear for any purchases that you have made on your card.
- Debit Interest Cash. This interest charge is for cash advances. Cash advances do not have an interest-free period and the charges begin from the date the advance was made.
- Debit Interest Special. If you have an introductory rate on purchases or balance transfers, you will see this charge. If you have more than one introductory rate, there may be more than one entry appearing.
My balance has gone over the limit. Why was this allowed?
Sometimes transactions will be approved to save you any embarrassment when you're doing a transaction with Bankwest credit cards. This decision will depend upon what kind of risk Bankwest identifies with your account and how you manage your credit card payments.
Note that there is a $30 overlimit fee payable for each statement period that you exceed your credit limit. This excludes all cards activated after the 25th of June 2012 and all cards prior to that date which have opted out of going over the limit.
How often should payments be made?
You can make payments as frequently as you want, although they must be made between the date of your statement and the payment due date. You need to make sure that a payment reaches Bankwest between these two dates and that it is at least the minimum payment due.
Why was a late fee charged?
This fee is charged if you don't pay the minimum amount listed on your statement by the due date. This includes if you have made a payment and it has not been processed by the statement due date.
All payments are due by the payment due date or else you will be charged a late fee. A simple way to avoid any late charges is by setting up a direct debit for the full balance on the statement, or at least for the minimum payment.
How can I make the most of the interest-free days benefit on purchases?
This benefit is available if you pay off your balance in full by the due date listed on each statement. Interest charges will apply if there is any outstanding balance after this date, and they will be charged from the date of purchase.
Is there any way to change the date my statement is received?
You can change the date you receive your statement to suit your circumstances by contacting Bankwest. Note that if you change the date you receive the statement it will also change the payment due date, so make sure your record the new due date to avoid any late payments or interest charges.
Can I use a P.O. Box address on my Bankwest credit card application?
No. You need to make sure that you give a residential address when you apply for the credit card as Bankwest is only able to send credit cards to residential addresses for security reasons.
If I use my credit card for a cash advance what happens?
Interest will start to accrue for a cash advance from the date of the transaction. You will also be charged a cash advance fee of $4 or of 2% of the transaction (whichever is greater). If you want to avoid cash advance interest, you will need to pay off the balance of the cash advance and this fee in full.
If you are using Bankwest credit cards, or are planning to get one, you can refer back to this page often to get your questions answered. This article is intended to help you make the most of your Bankwest card.Back to top