Bankwest Credit Card Complimentary Insurance

Learn how you and your family can get insurance for your next holiday with a Bankwest credit card.

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Bankwest has a range of credit cards that offer complimentary overseas travel insurance. Provided through Cover-More, this benefit gives you access to cover for hospital and medical expenses, loss and theft of luggage and personal belongings and more. If you're travelling with your spouse or dependent children, they can also get cover through the policy when they meet the eligibility requirements.

Read more about Bankwest complimentary overseas travel insurance and find out how to make a claim on this page.

Changes as of 9 December 2019

Bankwest made changes to its complimentary overseas travel insurance on 9 December 2019. The updated policy details and eligibility requirements are available in this guide, Finder's product reviews and at bankwest.com.au. As a brief overview, there is no longer a minimum spend criteria, some of the benefits have changed and you have the option to upgrade your cover. Additionally, the included coverage period decreased from 3 months to 31 days (for Gold cards), from 6 months to 31 days (for Platinum cards) and from 12 months to 6 months (for World cards).

Bankwest Credit Cards that offer complimentary insurance

Name Product Bonus points Rewards program Rewards points per $ spent Purchase rate Annual fee
Bankwest Zero Platinum Mastercard
N/A
14.99% p.a.
$0
Get 0% p.a. on balance transfers for 26 months (with a 2% BT fee), ​an ongoing $0 annual fee and 0% foreign transaction fees.
Bankwest Breeze Platinum Mastercard
N/A
0% p.a. for 15 months, reverts to 9.9% p.a.
$0 annual fee for the first year ($69 p.a. thereafter)
Get 0% interest on purchases and balance transfers for 15 months, a $0 first-year annual fee and no foreign transaction fees.
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Which cards offer complimentary travel insurance?

These Bankwest credit cards offer complimentary overseas travel insurance when you meet the eligibility conditions.

Bankwest Gold Mastercards (existing customers only)Bankwest Platinum and World Mastercards
Important: Note that Bankwest Gold credit cards are no longer available for new customers.
  • Bankwest Qantas Gold. Maximum 31 days insurance
  • Bankwest Zero Gold. Maximum 31 days insurance
  • Bankwest Breeze Gold. Maximum 31 days insurance
  • Bankwest More Gold. Maximum 31 days insurance

What are the eligibility requirements?

You’re automatically covered by this travel insurance when you meet the following eligibility criteria:

  • You are under 80 years of age.
  • You are travelling to an overseas destination.
  • You hold an eligible credit card at the time of loss (when the claim event occurs). Eligible credit cards include a Bankwest Gold, Platinum or World Mastercard that has been activated and is not cancelled or suspended.

Your spouse and children are also eligible for cover if they meet these eligibility requirements and are travelling with you for your entire journey.

How do I know if I’m covered and what I’m covered for?

If you have a Bankwest credit card that offers complimentary overseas insurance, the Cover-More policy will provide you with cover for the following expenses and events:

  • Hospital expenses and emergency surgery treatment
  • The cost of replacing lost or stolen personal belongings
  • Personal liability (if you're involved in an accident and you are legally required to pay compensation)
  • Accidental death

If you have a Bankwest World Mastercard, you will also get cover for the following:

  • Cancellation costs
  • Additional expenses

If you want the above benefits and have a Gold or Platinum card, you can pay to upgrade your policy. An upgraded policy gives you access to the following forms of cover:

  • Cancellation costs
  • Travel delay expenses
  • Baggage delay expenses
  • Additional expenses
  • Unexpected travel costs that you may have to pay in order to arrive for a special event
  • Rental vehicle excess insurance
  • Boarding costs for pets if your return to Australia is delayed
  • Travel services provider insolvency
  • Resumption of journey
  • Loss of income
  • Travel documents, cards, travellers cheques and cash
  • Extended cover

Note that pre-existing medical conditions are not covered, but you can apply to add them to your policy (for a premium). It's also important to be aware that that people over 80 years of age are not eligible for medical cover or claims relating to their health under this policy. Instead, you may want to compare travel insurance that offers higher age limits.

When you meet the eligibility requirements, your cover will start from the date of departure that’s listed on your return travel ticket and ends when you get home or the cover period finishes, whichever is earlier. Bankwest Gold and Platinum Mastercard customers get up to 31 consecutive days of insurance and World Mastercard customers get up to 6 consecutive months of insurance.

How do I make a claim?

You can make a claim online from anywhere in the world by visiting the Cover-More online claims portal.

If you would prefer to make a claim over the phone, you can call Cover-More on +61 2 8907 5615.

If you are in Canada, New Zealand, the UK or the US, you can also call Cover-More Australia direct and toll-free from the following numbers:

  • Canada: 1833 567 5339
  • New Zealand: 0800 735 915
  • UK: 0808 234 1925
  • US: 1833 567 5339

Depending on your situation they will be able to advise the best course of action. This may include:

  1. Completing a written loss report.
  2. Providing any necessary documentation to support your claim
  3. Submitting the written loss report to Cover-More.

What details do I need to provide for a claim?

You will be asked to provide a range of different documents and information for each claim. This can include:

  • Your policy number (if you have requested a certificate of insurance or upgraded cover)
  • Your eligible credit card details
  • Your personal details
  • Copies of credit card statements
  • Tax invoices for your travel itinerary
  • Receipts for item(s) being claimed against
  • Police reports

You may also be required to submit other documentation depending on your claim. If you're claiming for travel delays, for example, you may need to provide flight bookings or travel agent's bookings. For stolen items, on the other hand, Cover-More may request a copy of a police report relating to the incident.

Aim to provide as much information as possible and follow any advice or requests from Cover-More to ensure a smoother process.

Tip: Take a copy of the insurance policy with you

Cover-More recommends you take a copy of the credit card product disclosure statement or insurance policy booklet with you when you travel. This way you can refer to cover details and claim requirements as needed – and can contact Cover-More if you need help while you're away. It’s also a good idea to keep electronic copies of your travel tickets and invoices too.

What insurances am I covered under?

This table shows an overview of the benefits available through Bankwest’s complimentary overseas travel insurance.

BenefitCover limit (Up to)Excess
Emergency medical and hospital expenses (must be under 80 years of age to be eligible)Unlimited, with the following sub-limits:
  • Hospital incidentals: $100 every 24-hours, capped at $15,000 (nil excess)
  • Assault requiring hospitalisation: $500 (nil excess)
$250
Emergency dental (must be under 80 years of age to be eligible)$2,000 per person$0
Damage and loss to belongings
  • World and Platinum Mastercard: $20,000 for the cardholder only (up to $30,000 for cardholder travelling with family)
  • Gold Mastercard: $10,000 cardholder only (up to $15,000 for cardholder travelling with family)
$250
Personal legal liability$2,500,000$0
Accidental death, not covered under Transit Accident Insurance policy
  • World and Platinum Mastercard: $25,000 per cardholder/spouse
  • Gold Mastercard: $20,000 per cardholder/spouse
$0
Cancellation costs
  • World Mastercard: $15,000 cardholder only (up to $20,000 for cardholder travelling with family)
$250
Additional expenses
  • World Mastercard: Unlimited
$250
Upgraded cover
Cancellation costs
  • Platinum and Gold Mastercard: $15,000 cardholder only (up to $20,000 for cardholder travelling with family)
$250
Additional expenses
  • Platinum and Gold Mastercard: Unlimited
$250
Baggage delay expenses$600 cardholder only (up to $1,200 for cardholder travelling with family)$0
Travel documents, travellers cheques, credit cards, cash$600 cardholder only (up to $1,100 for cardholder travelling with family)$0
Continuing your trip after the death of a relative (resumption of journey)$5,750 cardholder only ($15,000 per family)$250
Travel service provider insolvency$5,000 cardholder only ($10,000 per family)$250
Special event travel arrangements$3,000 to make alternate arrangements to get to a one-off special event$250
Rental vehicle excess cover$3,000$250
Travel delay to cover expenses for food and accommodation after 6 hours$475 cardholder only ($1,100 per family)$0
Funeral expenses$15,000 cardholder only (up to $30,000 per family)$0
Loss of income due to injury on a trip$1,000 per cardholder/spouse per week capped at 12 weeks$0
Making boarding arrangements for domestic pets$50 every 24 hours capped at $1,000$0
Hijack and detention$100 per person every 24 hours capped at $20,000$0
Kidnapping and ransom$250,000$0

What does excess mean?

Note: An excess in insurance is basically the amount you must pay towards any claim that you make.

What about exclusions?

As with any insurance policy, there are situations when you may not be eligible for cover. Full details of these exclusions are detailed in the insurance policy booklet, available on the Bankwest website. But to give you an idea of some of the scenarios when you won't be covered, below are some examples that relate to the medical and hospital cover:

  • Sickness or injury requiring treatment from a pre-existing medical condition
  • Dental treatment resulting from precious metals in your mouth, i.e. fillings
  • Sickness or injury from taking an illicit drug

This international travel insurance policy has a number of other exclusions. For example, some winter sports and popular adventure sports such as rock climbing are not covered by Cover-More, so you may want to find the right level of cover for you. Contact Cover-More on 1300 468 340 for information specific to this cover.
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121 Responses

    Default Gravatar
    MurraySeptember 18, 2019

    I was recently holidaying in Darwin and had a relatively minor accident in my hire car (backed into a bollard). The rental company has since charged me $850 for repairs. Original payment for the rental was part of a travel package which I paid using my Bankwest platinum card. I didn’t purchase any extra insurance from the hire company. Is it worth me making a claim on my credit card insurance?

      Default Gravatar
      NikkiOctober 18, 2019

      Hi Murray,

      Thanks for your comment. I’m sorry to hear you were in an accident during your trip. That’s the last thing you would want to happen on your trip.

      Typically, a car hire excess insurance is imperative but optional insurance coverage for rentals. This will cover you for the excess you may be liable for in the event your hire car is stolen or damaged. Essentially, excess insurance is an additional insurance policy that will cover you against the excess charges.

      The Bankwest Credit Card Complimentary Insurance covers you for international travel insurance including the rental vehicle excess cover. There is no information on domestic travel – rental excess cover via their PDS. It would be best to contact Bankwest directly for further assistance.

      Hope this helps and feel free to reach out to us again for further assistance.

      With care,
      Nikki

      Default Gravatar
      NikkiSeptember 20, 2019

      Hi Murray,

      Thanks for getting in touch! “While we review Bankwest in our pages, it’s helpful to know that we are not directly affiliated with them. It would be best to check your Bankwest PDS and/or travel agent whether it’s covered. You can also contact the customer service support of Bankwest directly for further assistance.

      Hope this clarifies and we hope they find a quick resolution for you!

      With care,
      Nikki

    Default Gravatar
    DebDecember 11, 2018

    The Bankwest complimentary PDS has an exclusion if the rental vehicle is driven in violation of the terms of the rental agreement. If someone had an accident from breaking a simple road rule would that be considered a violation of the rental agreement?

      Avatarfinder Customer Care
      MayDecember 18, 2018Staff

      Hi Deb,

      Thanks for your question.

      Well, we can’t really say whether it is a violation or not as that would entirely depend on the type of road violation and on what was really outlined in the agreement or policy with the rental company. Best to revisit the agreement first or if possible contact the rental company to confirm this. But you are correct, you won’t be covered by your complimentary travel insurance with Bankwest credit card if you’re operating a rental vehicle in violation of the rental agreement.

      Hope this helps.

      Cheers,
      May

    Default Gravatar
    MariaNovember 16, 2018

    My husband has a Bankwest platinum credit card. Is he covered for full rental vehicle cover, including excess?

      Default Gravatar
      NikkiNovember 16, 2018

      Hi Maria,

      Thanks for getting in touch! The Bankwest Platinum Credit card covers Rental vehicle cover of $3000 and $250 for excess.
      Hope this was helpful. Don’t hesitate to message us back if you have more questions.

      Best,
      Nikki

    Default Gravatar
    RobSeptember 20, 2017

    “Continuing your trip after the death of a relative”-does this cover the instance if one is required to change/bring forward ones flight and other arrangements for the death of a relative at the intended destination? i.e. I have not yet started my trip.

      Default Gravatar
      ArnoldSeptember 21, 2017

      Hi Rob,

      Thanks for your inquiry

      Yes, this does cover changes on your flight schedule and arrangements due to a death of a relative prior to the start of your trip.

      If you want to know how this works and what steps to take, please call Bankwest Insurance Hotline.

      Hope this information helps

      Cheers,
      Arnold

    Default Gravatar
    MalcolmApril 28, 2017

    My wife is going on a short 4 day cruise. I intend paying for it on my Bankwest credit card which has complimentary travel insurance attached.
    The card is in my name and she will be the one travelling.
    My question is will she be covered?

      Default Gravatar
      ValJuly 2, 2017

      Does my Bankwest Platinum Mastercard complimentary travel insurance cover a 3 night sampler cruise departing & returning Sydney with no docking elsewhere?

      Avatarfinder Customer Care
      RenchJuly 2, 2017Staff

      Hi Val,

      Thanks for your inquiry. Please note that we are not affiliated with Bankwest or any company we feature on our site and so we can only offer you general advice.

      Traveling via cruise is covered provided that you have paid for your travel tickets using your Bankwest card.

      For Bankwest Platinum Mastercard cardholder, you will be covered if you:
      Spend at least $500 of your prepaid travel costs (includes the cost of return overseas travel ticket and/ or airport departure taxes; and/ or prepaid overseas accommodation/ travel; and/ or prepaid overseas itinerary items) by one or a combination of the following methods.

      Please contact Bankwest directly to confirm info and for further inquiries.

      Cheers,
      Rench

      Default Gravatar
      DebbiMay 23, 2017

      I am the additional card holder on my husbands credit card, I am travelling without him, am I entitled to travel insurance?

      Default Gravatar
      JonathanMay 24, 2017

      Hi Debbi!

      Thank you for the comment.

      As stated in the PDS of the Bankwest complimentary travel insurance, the “spouse and dependents” should be travelling with the primary cardholder for the entire journey and meet all the other eligibility criteria stated above. Otherwise, you may not get the complimentary travel insurance cover.

      Hope this answers your question.

      Regards,
      Jonathan

      Default Gravatar
      LiezlApril 28, 2017

      Hi Malcolm,

      Thank you for your question.

      I’m afraid she’ll not be covered if she’s not travelling with you on the same itinerary for the entire journey. This is one of the eligibility criteria for this complimentary travel insurance. For more information on this travel insurance, you can refer to the PDS I have sent to your email.

      Best regards,
      Liezl

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