Travel insurance: Bali volcano

Find out how Mt Agung impacts your Bali travel insurance and what you can claim for.

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If you're looking to buy a policy today, you probably won't be able to get travel insurance to cover the Bali volcano. This is because travel insurance is designed to cover unforeseen issues, and the Mt Agung eruption is a known event. While you may not be covered for events related to Mt Agung, travel insurance can still cover you for unexpected medical expenses, prepaid expenses and lost luggage.

To help you find out if you're covered, we've put together a handy table outlining what date and time insurers stopped providing cover for Mount Agung as well as other volcano-related issues including the Bali ash cloud.

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Find out if you're covered for Mt Agung

Last updated: 3 July, 2019

Brand Covered for Mount Agung Not covered
1cover logo1Cover
Policies issued 10am 16th September 2017 (AEST) or between 9am 6th November and midday 22nd November 2017
Policies issued after 12pm Wednesday 22 November 2017.

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American Express

Policies issued before 5pm Thursday 30 May 2019.
Policies issued after 5pm Thursday 30 May 2019.

AIG logo

AIG

Policies issued before 22 September 2017.
Policies issued after 22 September 2017.

Allianz logo

Allianz

Policies issued before 7am Tuesday 19 September 2017.
Policies issued after 7am Tuesday 19 September 2017.
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Australia Post

Policies issued before 9am (AEST) 30 December 2018.
Policies issued after 9am (AEST) 30 December 2018.

Budget Direct Logo

Budget Direct

Policies issued before 16 July 2019
Policies issued after 16 July 2019.

Columbus icon

Columbus Direct

Policies issued from 21 June to 21 September 2017.
Policies issued after 21 September 2017.
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DU insure

Policies issued before Midday Tuesday 16th July 2019 (AEST) Policies issued after Midday Tuesday 16th July 2019 (AEST)
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Easy Travel Insurance

Policies issued before 2pm Thursday 21 September 2017. Policies purchased after 2pm Thursday 21 September 2017.
Fastcover

Fast Cover

Policies issued before 4pm 20 September 2017. Policies issued after 4pm 20 September 2017.
Go Travel Logo

Go Insurance

Policies issued prior to 08:30 on 31 December 2018 AEST and trips booked under Annual Multi Trip policies prior to 08:30 on 31 December 2018 AEST. Policies issued on or after 12:01PM on 22 November 2017 or trips booked under an Annual Multi Trip policy on or after 12:01PM AEST on 22 November 2017.
Insureandgo logo

InsureandGo

Policies issued between 7:30pm (AEST) on 6th June 2018, and 8:00pm (AEST) on 8th June 2018 Policies issued between 8:20pm (AEST) on 20th September 2017 and 7:30pm (AEST) on 31st October 2017, or between 7:30am (AEST) on 22nd November 2017 and 7:30pm (AEST) on 6th June 2018
Insure4less Icon

Insure4Less

Policies issued before 2pm Monday 18 September 2017. Policies issued after 2pm Monday 18 September 2017.
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iTrek

Policies issued before 10am 16th September 2017 (AEST) or between 9am 6th November and 12pm 22nd November 2017. Policies issued after 12pm on Wednesday 22 November 2017.
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NoWorries

Policies issued after 5pm Thursday 30 May 2019.
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Online Travel Insurance

Policies issued before 9am (AEST) 30 December 2018. Policies issued after 9am (AEST) 30 December 2018.
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Simply

Policies issued before 10am 16th September 2017 (AEST) or between 9am 6th November and midday 22nd November 2017 Policies issued after 12pm on Wednesday 22 November 2017.
Skiinsurance

Ski-insurance.com.au

Policies issued before 9am on 6th August 2019 (AEST) may have provision to claim Policies issued after 9am on 6th August 2019 (AEST)

Picture not describedSCTI

Southern Cross

Policies issued before 10am Friday 22 September 2017. Policies issued after 10am Friday 22 September 2017.
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Tick Travel Insurance

Policies issued between 7:30pm (AEST) on 6th June 2018, and 8:00pm (AEST) on 8th June 2018 Policies issued between 8:20pm (AEST) on 20th September 2017 and 7:30pm (AEST) on 31st October 2017, between 7:30am (AEST) on 22nd November 2017 and 7:30pm (AEST) on 6th June 2018, or after 8pm (AEST) on 8th June 2018.
Picture not describedTravel Insurance Direct Policies issued before 8:05pm (AEDT) on Tuesday 21 November 2017. Policies issued after 8:05pm (AEDT) on Tuesday 21 November 2017.

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Travel Insurance Saver

Policies issued before 2pm Thursday 21 September 2017. Policies issued after 2pm Thursday 21 September 2017.

Travel insuranz logo

Travel Insuranz

Policies issued before 2pm Monday 18 September 2017. Policies issued after 2pm Monday 18 September 2017.
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Woolworths

Policies issued before 4pm Wednesday 20 September 2017. Policies issued after 4pm Wednesday 20 September 2017.
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Worldcare

Policies issued before 9am (AEST) 30 December 2018. Policies issued after 9am (AEST) 30 December 2018.

Virgin

Policies issued before 7am Friday 29th June 2018. Policies issued after 7am Friday 29th June 2018.
Zoom logozoom logo

Zoom Travel Insurance

Policies issued before midday 22nd November 2017. Policies issued after 12pm on Wednesday 22 November 2017.

How do I contact my airline?

If you're currently in Bali or are planning on heading to Bali but are unsure of whether or not your flights have been affected, you should contact your airline. Affected travellers should contact their airline for more information on flight schedules. See below for contact details of main airlines with routes to Bali:

  • Air Asia: +62 21 2927 0999 (Jakarta) or +62 804 1333 333 (Bali)
  • Air New Zealand: +64 9-357 3000 (New Zealand) 13 24 76 (Australia)
  • China Eastern: +61 2 9290 1148 (Australia)
  • China Southern: 0011 86 400 869 5539 (Overseas hotline)
  • Emirates: +61 1300 303 777 (Australia)
  • Garuda: +62 804 180 7807, +62 21 2351 9999 (Jakarta), +62 361 936 8258 or +62 361 225 047 (Bali)
  • Jetstar: +62 803 852 9779 (Jakarta) or +61 3 9645 5999 (Australia)
  • Malaysia Airlines: 0011 60 3-7843 3000 (Outside Malaysia) 1 300 88 3000 (Malaysia)
  • Silkair: +61 7 4034 9100 (Australia)
  • Singapore Airlines: +61 13 10 11 (Australia)
  • Thai Airways: +61 2 9844 0999
  • Tiger: +61 2 8073 3421
  • Virgin Australia: +61 7 3295 2296 (Australia)

Looking for a travel alternative to Bali? Check out destinations like Bali

Picture: GettyImages

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31 Responses

  1. Default Gravatar
    YularneJanuary 22, 2019

    Is there any travel insurance companies covering the ash could in Bali for February 2019?

    • Avatarfinder Customer Care
      JhezJanuary 23, 2019Staff

      Hello Yularne,

      Thank you for your comment.

      Currently, no brand in our panel (above) offers cover for the ash cloud. We will continue to update this page when new providers issue statements regarding the ash cloud.

      Alternatively, you can still get travel insurance for Bali even if you’re not covered for the volcano. Depending on the policy you choose, you’ll still be covered for things like medical expenses, cancellation costs not related to the ash cloud, lost luggage, cover for leisure activities and more.

      To compare quotes and policies for travel insurance for Bali, please fill out the quote engine above with your travel details and click the Get Quote Now button. Policies and prices from Australian brands will show for you to compare. Click the More Info button or tab for a full list of what the policy will cover. Click the Go to Site button of your preferred insurer.

      Please make sure to read the eligibility criteria, features and details of the policy, as well as the relevant Product Disclosure Statement PDS/T&C’s of the policy before making a decision and consider whether the product is right for you. If necessary, speak to the insurance brand to verify any details.

      Regards,
      Jhezelyn

  2. Default Gravatar
    JulieMarch 18, 2018

    We are planning a trip to Bali in December 2018/ January 2019, if we purchase our insurance at time of booking and the volcanoes aren’t active again until just before we go would we be covered for cancellations

    • Default Gravatar
      LiezlMarch 22, 2018

      Hi Julie,

      Thanks for visiting finder.

      You will be covered for cancellations if your policy has a natural disaster benefit and you took out cover after the insurer has lifted it’s ban on Bali ash cloud and before any other natural disaster occurred, if ever. It’s important to check with the brand specifically if they have issued an embargo related to volcanic eruptions before your purchase your policy.

      Cheers,
      Liezl

  3. Default Gravatar
    CandiNovember 30, 2017

    We are heading to Bali for 6 weeks from 12th DEC. Already booked everything….except insurance! Does anyone still cover?

    • Default Gravatar
      MariaDecember 1, 2017

      Hi Candy,

      Thank you for your inquiry.

      As the alert is back on for a possible Bali ash cloud, travel insurers are limiting providing cover.
      You’re on the right page to check for the latest update on Travel Insurers who have limited their cover as last verified on 11/27/2017.
      Also, you may check out options here for Bali Travel Insurance and it would be best to contact the providers directly to clarify the details on what they can and cannot cover.

      I hope this helps.

      Best,
      Maria

  4. Default Gravatar
    PeterOctober 13, 2017

    I’m traveling to Bali in late Nov 2017. Currently Mount Agung is threatening to erupt. If I were to purchase insurance cover now knowing that it won’t cover an eruption, what would happen to my policy if the travel advisories change in a positive way and say that full cover has been reinstated. Would my pre-purchased cover reflect this in a way that I would be covered for future volcanic events? I don’t know if it’s worthy purchasing the cover now or waiting a day before I leave.. whether it makes any difference. I usually use covermore.

    • Default Gravatar
      MariaOctober 13, 2017

      Hi Peter,

      In general, once you’ve taken out a policy, the terms and conditions of your cover should be laid out. As these terms differ between insurers, you may need to confirm this specific situation directly with your insurer before taking out the policy.

      Please ensure to read the details of the option before making a decision and consider whether the product is right for you.

      Best,
      Maria

  5. Default Gravatar
    LauraMarch 26, 2016

    Hi.. im going to bali may 2016 can you please tell me if travel insurance direct is now covering the bali ask cloud? Thanks

    • Avatarfinder Customer Care
      RichardMarch 27, 2016Staff

      Hi Laura,

      Thanks for your question. Yes, Travel Insurance Direct do offer cover. Any disruptions future disruptions would be treated as a new event provided your policy allows you to claim for this benefit and you purchased your policy before any future event became known.

      I hope this was helpful,
      Richard

  6. Default Gravatar
    ErinJanuary 6, 2016

    Hi,
    I’m not sure how up to date your website was with the Ash cloud around Bali.

    Are you able to advise if any insurance companies are currently covering ash cloud? I am due to fly there in March 2016.

    I was recently told that Cover More are not covering the ash cloud, but hoping that there are other reputable companies that will (praying I won’t have to worry about it though).

    • Avatarfinder Customer Care
      RichardJanuary 7, 2016Staff

      Hi Erin,

      Thanks for your question. The insurance brands in the table at the top of the page have started issuing cover again. Cover-More is amongst those issuing cover.

      I hope this was helpful,
      Richard

  7. Default Gravatar
    KelliDecember 11, 2015

    As of 10 December midday, Travel Insurance Direct have updated their website and are also now covering for the Bali ash cloud.

    • Avatarfinder Customer Care
      RichardDecember 14, 2015Staff

      Hi Kelli,

      Thanks for letting us know.

      Cheers,
      Richard

  8. Default Gravatar
    KarinDecember 6, 2015

    My son is traveling Bali this month (Dec) and has not taken out travel insurance yet. is there any travel insurance out there that will still cover the ash clouds if he should be caught in any new delays due to this

    • Avatarfinder Customer Care
      RichardDecember 8, 2015Staff

      Hi Karin,

      Following up on our previous correspondence, just thought you’d like to know that QBE backed travel insurance policies are now providing cover for new volcanic events.

      I hope this was helpful,
      Richard

    • Avatarfinder Customer Care
      RichardDecember 7, 2015Staff

      Hi Karin,

      Thanks for your question. Unfortunately none of the insurers in our panel are currently covering claims that arise from the Mt Rinjani ash cloud as it is an ongoing and known event.

      I hope this was helpful,
      Richard

  9. Default Gravatar
    KylieDecember 1, 2015

    Flying to bali in February 2016 … Haven’t taken out insurance yet if i do now will i be covered if there are no more eruptions

    • Avatarfinder Customer Care
      RichardDecember 8, 2015Staff

      Hi Kylie,

      Following up on our previous correspondence, just thought you’d like to know that QBE backed travel insurance policies are now providing cover for new volcanic events.

      I hope this was helpful,
      Richard

    • Avatarfinder Customer Care
      RichardDecember 1, 2015Staff

      Hi Kylie,

      Thanks for your question. While some flights have resumed, the Bali Ash Cloud is still an active event and the travel advisories have not changed. As such, if your flight was to be interrupted by this event you wouldn’t be able to make a claim.

      We will be continuing to monitor this situation and will update the page as soon as these insurance brands update their advisories. https://www.finder.com.au/wordpress/wp-admin/edit-comments.php?comment_status=moderated#comments-form

      I hope this was helpful,
      Richard

  10. Default Gravatar
    KellyNovember 26, 2015

    What about policy pursued 4th November flying in jan

    • Avatarfinder Customer Care
      RichardDecember 8, 2015Staff

      Hi Kelly,

      Following up on our previous correspondence, just thought you’d like to know that QBE backed travel insurance policies are now providing cover for new volcanic events.

      I hope this was helpful,
      Richard

    • Avatarfinder Customer Care
      RichardNovember 30, 2015Staff

      Hi Kelly,

      Thanks for your question. While it will depend on which insurer you took out cover with, most policies purchased after 3rd November will not have cover for any events related to the Mt Rinjani eruption.

      I hope this was helpful,
      Richard

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