Travel insurance: Bali volcano

Find out how Mt Agung impacts your Bali travel insurance and what you can claim for.

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Important:

Travel insurance rules continue to change as a result of the coronavirus pandemic. We’re working hard to keep up and make sure our guides are up to date, however some information may not be accurate during the pandemic. It’s even more important to double-check all details that matter to you before taking out cover. Please know that some policies may not be available through Finder at this time. Here are some helpful tips:
    • If you're buying a policy today, it's unlikely that you'll be covered for border closures
    • If your travel plans go against government advice, your policy will most likely be voided and you won't be covered

    If you're looking to buy a policy today, you probably won't be able to get travel insurance to cover the Bali volcano. This is because travel insurance is designed to cover unforeseen issues, and the Mt Agung eruption is a known event. While you may not be covered for events related to Mt Agung, travel insurance can still cover you for unexpected medical expenses, prepaid expenses and lost luggage.

    To help you find out if you're covered, we've put together a handy table outlining what date and time insurers stopped providing cover for Mount Agung as well as other volcano-related issues including the Bali ash cloud.

    Find out if you're covered for Mt Agung

    Last updated: 3 July, 2019

    BrandCovered for Mount AgungNot covered
    1cover logo1Cover
    Policies issued 10am 16th September 2017 (AEST) or between 9am 6th November and midday 22nd November 2017
    Policies issued after 12pm Wednesday 22 November 2017.

    Picture not described

    American Express

    Policies issued before 5pm Thursday 30 May 2019.
    Policies issued after 5pm Thursday 30 May 2019.

    AIG logo

    AIG

    Policies issued before 22 September 2017.
    Policies issued after 22 September 2017.

    Allianz logo

    Allianz

    Policies issued before 7am Tuesday 19 September 2017.
    Policies issued after 7am Tuesday 19 September 2017.
    Picture not described

    Australia Post

    Policies issued before 9am (AEST) 30 December 2018.
    Policies issued after 9am (AEST) 30 December 2018.

    Budget Direct Logo

    Budget Direct

    Policies issued before 16 July 2019
    Policies issued after 16 July 2019.

    Columbus icon

    Columbus Direct

    Policies issued from 21 June to 21 September 2017.
    Policies issued after 21 September 2017.
    Picture not described

    DU insure

    Policies issued before Midday Tuesday 16th July 2019 (AEST)Policies issued after Midday Tuesday 16th July 2019 (AEST)
    Picture not described

    Easy Travel Insurance

    Policies issued before 2pm Thursday 21 September 2017.Policies purchased after 2pm Thursday 21 September 2017.
    Fastcover

    Fast Cover

    Policies issued before 4pm 20 September 2017.Policies issued after 4pm 20 September 2017.
    Go Travel Logo

    Go Insurance

    Policies issued prior to 08:30 on 31 December 2018 AEST and trips booked under Annual Multi Trip policies prior to 08:30 on 31 December 2018 AEST.Policies issued on or after 12:01PM on 22 November 2017 or trips booked under an Annual Multi Trip policy on or after 12:01PM AEST on 22 November 2017.
    Insureandgo logo

    InsureandGo

    Policies issued between 7:30pm (AEST) on 6th June 2018, and 8:00pm (AEST) on 8th June 2018Policies issued between 8:20pm (AEST) on 20th September 2017 and 7:30pm (AEST) on 31st October 2017, or between 7:30am (AEST) on 22nd November 2017 and 7:30pm (AEST) on 6th June 2018
    Insure4less Icon

    Insure4Less

    Policies issued before 2pm Monday 18 September 2017.Policies issued after 2pm Monday 18 September 2017.
    Picture not described

    iTrek

    Policies issued before 10am 16th September 2017 (AEST) or between 9am 6th November and 12pm 22nd November 2017.Policies issued after 12pm on Wednesday 22 November 2017.
    Picture not described

    NoWorries

    Policies issued after 5pm Thursday 30 May 2019.
    Picture not described

    Online Travel Insurance

    Policies issued before 9am (AEST) 30 December 2018.Policies issued after 9am (AEST) 30 December 2018.
    Picture not described

    Simply

    Policies issued before 10am 16th September 2017 (AEST) or between 9am 6th November and midday 22nd November 2017Policies issued after 12pm on Wednesday 22 November 2017.
    Skiinsurance

    Ski-insurance.com.au

    Policies issued before 9am on 6th August 2019 (AEST) may have provision to claimPolicies issued after 9am on 6th August 2019 (AEST)

    Picture not describedSCTI

    Southern Cross

    Policies issued before 10am Friday 22 September 2017.Policies issued after 10am Friday 22 September 2017.
    Picture not described

    Tick Travel Insurance

    Policies issued between 7:30pm (AEST) on 6th June 2018, and 8:00pm (AEST) on 8th June 2018Policies issued between 8:20pm (AEST) on 20th September 2017 and 7:30pm (AEST) on 31st October 2017, between 7:30am (AEST) on 22nd November 2017 and 7:30pm (AEST) on 6th June 2018, or after 8pm (AEST) on 8th June 2018.
    Picture not describedTravel Insurance DirectPolicies issued before 8:05pm (AEDT) on Tuesday 21 November 2017.Policies issued after 8:05pm (AEDT) on Tuesday 21 November 2017.

    Picture not described

    Travel Insurance Saver

    Policies issued before 2pm Thursday 21 September 2017.Policies issued after 2pm Thursday 21 September 2017.

    Travel insuranz logo

    Travel Insuranz

    Policies issued before 2pm Monday 18 September 2017.Policies issued after 2pm Monday 18 September 2017.
    Picture not described

    Woolworths

    Policies issued before 4pm Wednesday 20 September 2017.Policies issued after 4pm Wednesday 20 September 2017.
    Picture not described

    Worldcare

    Policies issued before 9am (AEST) 30 December 2018.Policies issued after 9am (AEST) 30 December 2018.

    Virgin

    Policies issued before 7am Friday 29th June 2018.Policies issued after 7am Friday 29th June 2018.
    Zoom logozoom logo

    Zoom Travel Insurance

    Policies issued before midday 22nd November 2017.Policies issued after 12pm on Wednesday 22 November 2017.

    How do I contact my airline?

    If you're currently in Bali or are planning on heading to Bali but are unsure of whether or not your flights have been affected, you should contact your airline. Affected travellers should contact their airline for more information on flight schedules. See below for contact details of main airlines with routes to Bali:

    • Air Asia: +62 21 2927 0999 (Jakarta) or +62 804 1333 333 (Bali)
    • Air New Zealand: +64 9-357 3000 (New Zealand) 13 24 76 (Australia)
    • China Eastern: +61 2 9290 1148 (Australia)
    • China Southern: 0011 86 400 869 5539 (Overseas hotline)
    • Emirates: +61 1300 303 777 (Australia)
    • Garuda: +62 804 180 7807, +62 21 2351 9999 (Jakarta), +62 361 936 8258 or +62 361 225 047 (Bali)
    • Jetstar: +62 803 852 9779 (Jakarta) or +61 3 9645 5999 (Australia)
    • Malaysia Airlines: 0011 60 3-7843 3000 (Outside Malaysia) 1 300 88 3000 (Malaysia)
    • Silkair: +61 7 4034 9100 (Australia)
    • Singapore Airlines: +61 13 10 11 (Australia)
    • Thai Airways: +61 2 9844 0999
    • Tiger: +61 2 8073 3421
    • Virgin Australia: +61 7 3295 2296 (Australia)

    Looking for a travel alternative to Bali? Check out destinations like Bali

    Get travel insurance quotes for your trip to Bali

    warning Finally, some good news! Domestic travel is picking up, so some insurers have started offering cover again 🦘
    Just remember, you won't be covered for any pandemic related claims if you do take out domestic travel insurance.
    International travel insurance is limited and sometimes unavailable at this point.

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    31 Responses

      Default Gravatar
      YularneJanuary 22, 2019

      Is there any travel insurance companies covering the ash could in Bali for February 2019?

        Avatarfinder Customer Care
        JhezJanuary 23, 2019Staff

        Hello Yularne,

        Thank you for your comment.

        Currently, no brand in our panel (above) offers cover for the ash cloud. We will continue to update this page when new providers issue statements regarding the ash cloud.

        Alternatively, you can still get travel insurance for Bali even if you’re not covered for the volcano. Depending on the policy you choose, you’ll still be covered for things like medical expenses, cancellation costs not related to the ash cloud, lost luggage, cover for leisure activities and more.

        To compare quotes and policies for travel insurance for Bali, please fill out the quote engine above with your travel details and click the Get Quote Now button. Policies and prices from Australian brands will show for you to compare. Click the More Info button or tab for a full list of what the policy will cover. Click the Go to Site button of your preferred insurer.

        Please make sure to read the eligibility criteria, features and details of the policy, as well as the relevant Product Disclosure Statement PDS/T&C’s of the policy before making a decision and consider whether the product is right for you. If necessary, speak to the insurance brand to verify any details.

        Regards,
        Jhezelyn

      Default Gravatar
      JulieMarch 18, 2018

      We are planning a trip to Bali in December 2018/ January 2019, if we purchase our insurance at time of booking and the volcanoes aren’t active again until just before we go would we be covered for cancellations

        Default Gravatar
        LiezlMarch 22, 2018

        Hi Julie,

        Thanks for visiting finder.

        You will be covered for cancellations if your policy has a natural disaster benefit and you took out cover after the insurer has lifted it’s ban on Bali ash cloud and before any other natural disaster occurred, if ever. It’s important to check with the brand specifically if they have issued an embargo related to volcanic eruptions before your purchase your policy.

        Cheers,
        Liezl

      Default Gravatar
      CandiNovember 30, 2017

      We are heading to Bali for 6 weeks from 12th DEC. Already booked everything….except insurance! Does anyone still cover?

        Default Gravatar
        MariaDecember 1, 2017

        Hi Candy,

        Thank you for your inquiry.

        As the alert is back on for a possible Bali ash cloud, travel insurers are limiting providing cover.
        You’re on the right page to check for the latest update on Travel Insurers who have limited their cover as last verified on 11/27/2017.
        Also, you may check out options here for Bali Travel Insurance and it would be best to contact the providers directly to clarify the details on what they can and cannot cover.

        I hope this helps.

        Best,
        Maria

      Default Gravatar
      PeterOctober 13, 2017

      I’m traveling to Bali in late Nov 2017. Currently Mount Agung is threatening to erupt. If I were to purchase insurance cover now knowing that it won’t cover an eruption, what would happen to my policy if the travel advisories change in a positive way and say that full cover has been reinstated. Would my pre-purchased cover reflect this in a way that I would be covered for future volcanic events? I don’t know if it’s worthy purchasing the cover now or waiting a day before I leave.. whether it makes any difference. I usually use covermore.

        Default Gravatar
        MariaOctober 13, 2017

        Hi Peter,

        In general, once you’ve taken out a policy, the terms and conditions of your cover should be laid out. As these terms differ between insurers, you may need to confirm this specific situation directly with your insurer before taking out the policy.

        Please ensure to read the details of the option before making a decision and consider whether the product is right for you.

        Best,
        Maria

      Default Gravatar
      LauraMarch 26, 2016

      Hi.. im going to bali may 2016 can you please tell me if travel insurance direct is now covering the bali ask cloud? Thanks

        Avatarfinder Customer Care
        RichardMarch 27, 2016Staff

        Hi Laura,

        Thanks for your question. Yes, Travel Insurance Direct do offer cover. Any disruptions future disruptions would be treated as a new event provided your policy allows you to claim for this benefit and you purchased your policy before any future event became known.

        I hope this was helpful,
        Richard

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