Australians waste $3.1 billion annually on fake exchange rates

Alison Banney 23 August 2017 NEWS

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The banks are being called out for ripping consumers off via dodgy currency exchange rate mark-ups.

New research by TransferWise released today revealed poor exchange rates and pricey overseas card charges are costing Australians a whopping $3.1 billion a year. The international money transfer provider is calling on the banks to stop misleading consumers by adding such extreme mark-ups on the real exchange rate.

The real exchange rate, often referred to as the mid-market rate or the interbank rate, is the true currency exchange rate and is the rate used when banks buy and sell currency among each other. When banks and money transfer providers sell foreign currency to consumers, they hike up the exchange rate to make a profit on each transfer.

This mark-up varies greatly between providers. TransferWise offers consumers the real exchange rate and makes money via the transfer fee, while banks are notorious for offering poor rates in addition to hefty fees. The Big Four, particularly Westpac and Commonwealth Bank, are among the worst offenders.

As it's not often clear how much banks are marking up the real exchange rate, consumers often underestimate how much an international transfer through their bank will cost them. In fact, the research by TransferWise found that consumers transferring money internationally through their bank underestimate the real cost by 11 times.

Almost two-thirds (63%) of consumers don't understand the fees banks charge for sending money internationally, and 72% think banks make it hard to see how much they charge. Over the last five years, Australians have spent over $14.7 billion in fees on foreign currency transactions alone, not even including the exchange rate mark-ups.

It's not just consumers copping these costs, Australian businesses are losing out too. Small and medium businesses lost $146 million on exchange rate mark-ups when exporting goods and services overseas in 2016.

In light of the research, TransferWise co-founder and chairman Taavet Hinrikus is calling on the banks to give consumers the real exchange rate.

“Most banks tell their customers that they only pay a small upfront fee for international payments. But in reality customers pay much more. Huge hidden charges are taken in the form of the terrible exchange rates, often without the customer realising," said Hinrikus.

“These practices aren’t transparent and hide important decision-making information from customers. It’s time to take a stand. Aussies deserve a fair go and should get the real exchange rate when we make an international money transfer. Banks should end their deceptive practices and the Australian Government should make sure they don’t continue to rip off customers.”

If you need to send money overseas, take a look at our guide and compare international money transfer providers to avoid being slugged with poor exchange rates and hefty fees.

Check out some of your options below

Rates last updated May 25th, 2018
Name Product Min. Transfer Amount Transfer Speed Services Description Online Transfer Fee Rate Amount Received
TorFX International Money Transfers
AUD 200
1 day
Online, Phone, Agent
TorFX guarantee to match any competitor's exchange rate for a transaction. Conditions apply.
Send money overseas in 45 currencies. Once registered, you'll be assigned an Account Manager who can provide support and guidance.

OFX (Ozforex) International Money Transfers
AUD 250
1 day
Online, Phone, Agent
Transfer any amount from $250 upwards. $0 transfer fee on transfers over AU$10,000, $15 flat fee applies otherwise. 24-hour customer service available with a local support team.
WorldFirst International Money Transfers
AUD 2,000
1 day
Online, Phone
Access live rates, currency converter and market updates via the WorldFirst Money Transfer mobile app. No transfer fees for personal or business customers.
FC Exchange International Money Transfers
AUD 3,000
1 day
Online, Phone, Bank Account to Bank Account
FC Exchange will match any competitor's exchange rates. Conditions apply.

No transfer fee when transferring more than £10,000 or equivalent. Send money in over 130 currencies. No maximum transfer amount.
XE International Money Transfers
AUD 0
1 day
Online, Phone, Bank Account to Bank Account
With global payments provider XE, enjoy fast and secure transfers and a range of foreign currency tools and calculators, while benefiting from $0 transfer fees.
ANZ International Money Transfer
AUD 0
1 - 2 days
Online, Phone, Bank Account to Bank Account
Transfer to over 99 countries via online banking, phone banking or through an ANZ Bank branch. Rate last updated on 15/05/2018 at 10 am. Find out how we calculate this exchange rate.
Moneycorp International Money Transfers
GBP 50
Same day
Online, Phone, Bank Account to Bank Account
The longest standing and largest full service specialist currency provider in the UK.
HiFX International Money Transfers
AUD 50
2 days
Online, Phone, Agent
Transfer amounts as low as $50. No maximum transfer amount. No transfer fees if you transfer more than AU$10,000.
Currency Online International Money Transfers
AUD 0
2 days
Online, Phone
Enjoy regular scheduled transfers, one off transfers and a range of currencies. Also enjoy your first transfer for free.
BFX Australia International Money Transfers
AUD 250
2 days
Online, Phone, Agent, Bank Account to Bank Account, International Money Order
Pay $0 fee when you transfer more than $5000, regardless of whether you transfer online, over the phone or in branch.
FlashFX International Money Transfers
AUD 200
1 day
Online, Bank Account to Bank Account
Low minimum transfer amount of just AU$200, with no set-up fees or transfer fees.
The ‘Rate’ and ‘Amount Received’ displayed are indicative rates that have been supplied by each brand or gathered by Finder.

Exchange rates are volatile and change often. As a result, the exchange rate listed on Finder may vary to the actual exchange rate quoted for the brand. Please confirm the actual exchange rate and mention “Finder” before you commit to a brand.

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