Australians don’t like reading privacy policies

Peter Terlato 18 November 2016

data privacy information breach theft hacker

And most expect to have less online privacy in 10 years.

Research has found Australians are among the least likely citizens of any country to read privacy policies but are increasingly concerned about the ways in which their personal data is being used and sold.

Professional services firm KPMG's latest report, Creepy or Cool? Staying on the Right Side of Consumer Privacy, highlights the growing concern among the global community regarding data privacy.

As part of the research, KPMG surveyed 7,000 international consumers, including 500 Australians.

Of non-Europeans, Australians were the least likely to read a privacy policy when entering a website.

“If customers are generally not reading the information they are given, how can organisations ensure they are being transparent with their customers? It will require them to think about new innovative and accessible ways to provide this transparency," KPMG Australia spokesperson Jacinta Munro said.

Almost one-quarter of Australian consumers were "extremely concerned" about how companies handle and disperse with their personal information.

Some of the most "creepy" privacy concerns for Australians included the selling of personal data to third parties, with 82% of global respondents agreeing with this sentiment.

Other worrying areas of information security included apps that access personal data, personalised billboards based on previous purchase behaviour, personalised adverts based on personal emails and companies contacting individuals based on their location and previous use.

The most trusted organisations within Australia for handling personal data are law enforcement agencies, health providers and banks.

Social media and gaming companies aren't considered trustworthy.

Six out of ten Australians (60%) feared they would have less online privacy in 10 years' time, compared with just one in six who anticipate greater protection.

When asked what type of data they would be content to share, Australians were most accepting of tracking devices on vehicles for use by emergency services.

Unsurprisingly, the most misunderstood generation, millenials, bucked the trend, being more open to the use of personal data when free or cheaper technology is included as part of the trade.

More than any other age group, millenials are least likely to be concerned about hackers but more prone than older generations to fears of third party data sharing.

In a draft report released earlier this month, the Productivity Commission recommended consumers, not incumbents or fintechs, should control the accessibility of their data, as they would any asset they owned.

Latest fintech headlines

Picture: Shutterstock


Follow us for all the latest news and offers


More great ideas from finder.com.au

Get a life insurance quote
Get a life insurance quote

Find out what it costs to protect yourself and your family

More info...
Refinancing home loans
Refinancing home loans

Choose from offers with rates as low as 3.39% p.a.

More info...
Google Pixel
Google Pixel

Compare plans for Google's flagship Android phone

More info...
Christmas ideas
Christmas ideas

Visit our Christmas homepage for gift ideas, markets, travel & deals

More info...

Ask a Question

You are about to post a question on finder.com.au

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Disclaimer: At finder.com.au we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to the finder.com.au privacy policy, receive follow up emails related to finder.com.au and to create a user account where further replies to your questions will be sent.

Ask a question
feedback