Australia Post Load&Go plan card outages

Sally McMullen 30 May 2017

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You may notice some disruptions to the way you can use your Australia Post Load&Go travel card this weekend.

If you own an Australia Post Load&Go prepaid card, your card will be partially out of action over this coming weekend.

From 9pm this Friday 2 June to 5pm Sunday 4 June 2017 AEST, online, SMS, phone servicing and reloads will be unavailable. This means that you won’t be able to check your balance, retrieve your PIN or load funds on your card. If you need to use your card this weekend, you should plan ahead and load the card with funds so that you’re not stranded without cash if your balance gets low during the maintenance period.

While you can use the card to make purchases and withdraw cash until 5pm Sunday 4 June, from this time until 6am Monday 5 June 2017 AEST, all transactions will be declined and no servicing will be available. If you’re travelling overseas and using the card, you might want to withdraw some cash beforehand or use another card (if you've organised a backup) so that you're not without funds during the outage.

While inconvenient, these maintenance outages will make way for the following changes from 5 June 2017 onwards:

    • Reload channel changes. You will be able to reload funds on your card that will appear in your account immediately via POLi. Please note that reloads via Postbillpay will no longer be available.
    • New website and app. Australia Post will be revamping its Load&Go Online website and app (for ios and Android) to offer some fresh features and services.
    • SMS service. While you can lock or unlock cards via the Load&Go website and app, you’ll no longer be able to do this via SMS.
    • PIN updates. You’ll soon be able to change your PIN via the Load&Go website.

While the outages will only occur over the weekend, make sure you know exactly what you can access and prepare backup funds so that you’re not without cash while the Australia Post Load&Go is out of action. You can compare other travel money cards here.

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