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Australians clueless about extras insurance


Physio treatment hospital

Tasmanians are the least likely to know what they can claim.

When it comes to maximising the benefits of their health insurance policies, new research reveals 68% of Australians have no clue what level of unused extras cover they have remaining.

A national survey of 2,033 participants, conducted by, found residents of Queensland to be the most aware of their extras policy status, with 39% keeping track of their claims.

Queenslanders also used their extras more than any other state, with customers making an average 3.64 claims since the beginning of the year.

New South Wales residents weren't far behind, having used their extras an average 3.44 times since January 2016.

Tasmanians on the other hand aren't as cluey. Just one in five adults knew how much they had left to claim on extras before hitting their limit. They were also the least likely to take advantage of extras, making only 1.75 claims, on average, so far this year.

From a generational standpoint, the youth were the most active, with almost half (46%) of Generation Y keeping track of their remaining extras cover.

The majority (74%) of baby boomers didn't know how much coverage they had left but they knew how to use it, averaging 3.41 claims in 2016, more than any other group.

Of the 12.2 million Aussies signed up for extras cover, these figures amount to a potential $4.5 billion a year in wasted extras or around $550 per person.

Extras cover treatments such as dental, physio and optical.

Whether you're seeking non-hospital cover with extras only insurance, alternative therapies cover, family health insurance packages or combined hospital and extras policies, compare what's available.

Picture: Shutterstock

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