What you should know about ASOS’s changed returns policy

Mia Steiber 9 April 2019 NEWS
Picture not described: asostwopiecesetgreen_instagram_738x410.jpg Image: Instagram

Image: Instagram user asos

ASOS just extended its returns policy, so you'll have even longer to send your stuff back.

This is just in, ASOS has changed its return policy. You'll now have 45 days to send back your unwanted items. This is amazing news for anyone out there who can never seem to find the time to get down to the post office. 28 days can sometimes seem to fly by, so the new 45 day returns window gives us time-poor shoppers a bit more room to move. But, you should know there's a small catch to the extended returns policy.

The same 28-day returns window applies if you would like a full refund of your cash back into your account. If you return your items after 28 days up until the 45 day cut off, ASOS will refund you in the form of store credit. So if you're someone that hates store credit, you'll still need to get your stuff back to ASOS within 28 days.

Everything else will be as normal. ASOS will still offer free returns to its Australian customers and you'll still have your refund processed within seven business days. The money spent will be automatically returned to the original payment form, unless you've returned outside of 28 days, in which case you will receive an ASOS e-voucher.

Regardless, this new policy is a huge improvement, especially for Australian customers. As is the same with many stores based overseas, the ASOS standard, and even express shipping, isn't as quick as we'd like. This can really eat into your returns window – because this begins from your order date, not your delivery date. Delivery of your order can take up to 14 business days if you live in a rural area. And 14 days is a rather large chunk of that standard 28-day returns window. So this new policy will be a big help to anyone who lives in a remote area and can experience lengthy delivery times.

ASOS was one of the very first online department stores and to this day, it's still one of the most popular in Australia. Stocking some of the best fashion brands in the biz, like Nike, Levis and Bec & Bridge, and having recently launched its very own range of homewares, it's hardly a surprise so many of us love ASOS.

Head over to ASOS now to take advantage of those extended returns, or read about how you can use Afterpay to shop on ASOS. Alternatively you can see all the live and current discounts and coupons for ASOS on our ASOS sales page.


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