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Asana review

Last updated:  

The task-management app has a free service tier and a stellar reputation, but can be tough to master.

Looking to increase productivity? Asana’s software can help you organise projects by task, milestone, assignee and deadline. It offers a free service tier for up to 15 teammates, but you’ll need to upgrade to a paid plan to access its premium features.

  • Choose this software if you’re looking for a dedicated task-management system.
  • Consider something else if you anticipate needing technical assistance on weekends.

Asana’s response to coronavirus

Asana is offering a free one-year subscription of its Business tier software to nonprofits working in the medical research and disaster response fields in response to COVID-19. To apply, nonprofits must fill out a secure form on Asana’s website to see if they qualify. Incoming applications are processed within five business days.

How does Asana work?

Asana is a collaborative task-management system designed to help increase workplace productivity. Employees sign up using their email addresses and once logged in, can create, manage and complete tasks based on team timelines and due dates.

The software seeks to reduce daily meetings and email volume by organising company-wide projects and tasks within a single online system. Asana also offers a mobile version of its software, available as an app for iPhones, iPads and Android devices.

Asana’s features

At the core of Asana’s software is the task system, allowing you to break work projects up into bite-sized pieces to assign to team members. Most of Asana’s additional features are designed to support, organise and automate tasks with custom fields, forms, templates, privacy settings and more.

  • Project management. Break projects down by tasks, sub-tasks and milestones with task assignees, due dates, approval processes, custom templates and more.
  • Project views. Organise tasks in boards, to-do lists or calendars to keep track of assigned team members and deadlines.
  • Timeline. Create actionable project plans to map and monitor multiple tasks and deadlines.
  • Automation. Streamline workflows by creating automation rules that help assign tasks, update project schedules and onboard new employees.
  • Portfolios. Review all company projects from a single dashboard with snapshot overviews that include progress reports and recent status updates.
  • Workload. Manage your team’s workload by assigning hour or point values to tasks, reviewing who’s doing what and reassigning tasks to prevent burnout.
  • Admin controls. Monitor teams, guests, privacy controls, permissions and data security with an arsenal of administrative controls.

Asana pricing and fees

Asana’s Basic service tier is available for free, but is limited to 15 users. The Premium, Business and Enterprise tiers all come at a monthly or annual cost, but offer access to Asana’s deeper core features. You can try the Premium and Business plans for free for 30 days by signing up for a trial.

BasicPremiumBusinessEnterprise
Cost (each team member)Free$14.69 monthly or AU$11.99 per month when billed annuallyAU$32.99 monthly or AU$26.99 per month when billed annuallyCustom pricing
Features
  • Up to 15 teammates
  • List-, board- and calendar-view projects
  • Assignees
  • Due dates
  • Status updates
  • App integrations
All features from the Basic tier, plus:

  • Unlimited teammates
  • Start dates
  • Task dependencies
  • Timelines
  • Milestones
  • Forms
  • Custom templates and fields
  • Jira Cloud integration
  • Advanced reporting
  • Progress view
  • Priority support
  • Admin console
  • Premium Academy trainings
  • Google SSO
  • Customer success options
All features from the Premium tier, plus:

  • Custom rules builder
  • Approvals
  • Proofing
  • Portfolios
  • Workload management
  • Advanced integrations with Salesforce, Adobe Creative Cloud, Tableau and Power BI
All features from the Business tier, plus:

  • SAML
  • User provisioning and deprovisioning
  • Data deletion
  • Custom branding
  • Cross regional backups
  • Service accounts

How do I sign up for Asana?

Get started with Asana by heading to its website:

  1. On Asana’s website, click Try with my team for free.
  2. Enter your email address and click Try for free.
  3. Verify your email address by clicking the link from Asana sent to your inbox.
  4. Enter your full name and create a password. Click Continue.
  5. Tell Asana more about your work goals and industry. Click Continue.
  6. Enter the email addresses of teammates you’d like to add to your workspace. Click Continue.
  7. Finally, you’ll be asked to select your plan. While you won’t be billed upfront, you’ll be asked to submit your payment information. You can also opt to skip this step and simply use Asana’s Basic free service tier.

Pros and cons

Pros

  • Free service tier. Not only does Asana offer a free version of its software, it also offers free 30-day trials of its paid service tiers.
  • Uses the cloud. Asana is a cloud-based software, so you don’t need to worry about downloading anything to your hard drive.
  • App integrations. Through its online app directory, Asana offers over 100 third-party integrations across a number of categories, including time-tracking, file sharing, communications and development.
  • Non-profit discounts. Eligible non-profit organisations receive a 50% discount on Asana’s Premium and Business service tiers.

Cons

  • Steep learning curve. A number of Asana customers report the feature-rich software can be challenging to navigate for those new to the platform.
  • Limited support. Tech support is only available by email on weekdays.

Customer reviews and complaints

Overall, Asana feedback is positive. While it isn’t an accredited business with the Better Business Bureau (BBB) and receives a B rating for failing to respond to two complaints, feedback on review sites like G2 and Capterra is overwhelmingly positive. Asana has a 4.3- out of 5-star reputation on G2 after 6,444 reviews. And its 8,454 Capterra reviews result in a 4.4- out of 5-star rating — two outstanding scores given the volume of reviews.

Asana customers praise its versatility, sleek aesthetics and functionality. Common complaints include Asana’s lack of phone support, a steep learning curve for beginners and the high price tag attached to its premium service tiers.

How do I contact Asana support?

You can touch base with Asana in three ways:

  • Email. Fill out a secure on form on Asana’s website for a response from an Asana rep.
  • Live chat. Speak to a member of the Asana sales team 24 hours a day.

Compare collaboration software

Bottom line

Asana’s cloud-based task-management system comes with a robust set of features, numerous app integrations and a free service tier for up to 15 teammates. But tech support is limited to email inquiries on weekdays and the software may be tricky to pick up for those new to the platform.

Review your software options with other providers to find the best solution for your business.

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