Apple opens up Multi-Touch Repair program for dropped iPhone 6 Plus phones

Alex Kidman 18 November 2016 NEWS


Apple will charge a flat fee for a specific iPhone 6 Plus screen fault.

Apple has kicked off a specific repair scheme for owners of the iPhone 6 Plus smartphone. It appears that under specific circumstances and if the phone is repeatedly dropped on a hard surface without cracking the screen, it can still develop a screen fault that leads to the display flickering or the multi-touch input of the screen malfunctioning. Which is exactly what you wouldn’t want from your smartphone in any circumstance.

If that describes you, Apple will assess your gadget to ensure that it’s eligible for the service and then charge a one-off $228.95 fee to repair it. If you’ve already paid for a service that included the fix for this particular issue for the iPhone 6 Plus only, Apple should contact you to arrange reimbursement for the difference between your repair price and the $228.95 repair cost.

Shouldn’t this be covered by the warranty?

Australian consumer law states that goods must be fit for purpose for a reasonable amount of time relative to their cost and the expectations of an ordinary consumer, but that only covers normal everyday usage. Apple’s support documents stress that this is an issue that only normally crops up "after being dropped multiple times on a hard surface and then incurring further stress on the device."

As such, you wouldn’t be covered by an ordinary warranty on the grounds that dropping a phone multiple times isn’t usually seen as a normal use of the device. Where that could be interesting is if you’re certain that your phone has never been dropped, yet it displays the issue. There you could have a genuine argument for Apple to service your phone without cost.

For what it’s worth, Apple’s statement on the plan claims that it will run for a period of up to 5 years from the first retail sale of the phones. It only applies to the iPhone 6 Plus, so it’s presumably a specific build style or component used only in those phones that is susceptible to the issue.

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